Dewayne Tentler scammed me. I paid him for a washing machine repair which was up front in order for him to "order parts" and then he disappeared without doing the repair. I called from a different number and he answered, refused to send a refund but promised to do the repair. He set up an appointment for the next month that he did not show up to. It has been five months since I paid him read more

Scam!!! Dewayne Michael Tentler is his name and may go under a few different 1st names. He charged me $350 which I had to pay up front for parts. This lasted 3 months which he did nothing to fix it. Did not give me a receipt, kept making excuses, he would say he was coming over and never showed up. Worked from the trunk of his car. He also goes under different business names & phone numbers. Please be aware. I know I am not the only one he has done this to. read more

He a joke he can scam you by telling you he can restore washer like new wants money up too order parts Doest not tell you what parts needed But tell you the cost 800.00 He shows up too take apart then you do not see him until you call him And when he doest come said I have too leave and buy wrenches too fix and never too be seen again No repair of my washer and no parts A fraudent company I have a broken washer which I told him I wanted too buy new washer and he said I can fix like new sorry too say he hose me with his bucket of crap he just scam you do not used hire him beware!!! read more

Charged me 400 dollars, did a half ass job and said he would return on monday to finish the job. He never came and I called him and asked to come over and said he was busy and unable to talk right now. I texted him to give me a certain date to come over and again refused and said he was going to call me. The worst part he was mad at me for not being patient, despicable. Not sure how this guy sleeps at night knowing he scams people for a living. read more

This place is a zero. Whatever you do find a different repair place. He came he looked at it for 2 seconds Said we needed a water pump asked me for 250 so he could buy the part and come back. I gave him a check for $250 months ago several calls later no help. I would not recommend this guy to anyone not my worst enemy! read more

Repair of a Samsung refrigerator. On June 28th Mike came to my house for a service repair. He told me I needed 2 circuit boards and it would cost $600. My refrigerator has been working just fine this whole time. Making me wonder if the parts were really needed. After 40 days of waiting I no longer feel comfortable letting Mike back into my home. I have asked him for my parts or a refund. I feel he inflated the cost of the parts and is afraid of contacting me. Mike mail me my parts or a refund read more

Do not use this guy DeWayne/Mike Tentler what ever name he whats to go by he did come fast for my Samsung dryer told me motor was going out which it was and wanted the money which I understand to order new one came back to put a supposedly a new one in had a hard time getting it out scratched the heck out of my washer next to it got it out but didn't work so he said he had to order another one and get me touch up paint for what he did to my washer had to keep texting him to come back which when I paid him I paid more to him to get it faster that didn't work been like 3 weeks so after second motor and putting it back together my dryer is so loud he said I don't know if it was like that before are you kidding me!!!! You heard how my dryer sounded when you first time came another lie he plus no touch up paint yet either!!!! So know I got to get a reliable service guy to come fix his mistake!!!! Do not use the guy!!!!! Totally scam me and messed up my dryer more!!!! read more

We did not see these reviews and got his number from this phone number 877 570 7604. It is a list of repair shops. You put in your zip code and they hook you up with a repair man. Needless to say we have had the same experience as everyone else. Scammed us out of $400. So sad as we are retired and can't afford this. read more

Do not use!!! He took my $400 deposit for parts and never fixed my washer. After many calls n texts he finally responded n promised to come fix machine before our closing date as we were selling the home and wanted washer fixed for new buyers. He never showed and will not respond to messages now. read more

0 stars from us! Our story is pretty much like others. Duwayne showed up in July for refrigerator repair. He wanted $200 deposit for a parts order and would be back in 2 weeks to install. Never heard from him. Text him and he did reply that part wasn't in yet. The lack of communication continued until last week when I text him again. This time he asked if we wanted our money back. We stated yes and would like a cashiers check by last Friday. NOTHING,! read more

February 24,2023 Duane showed up for a service call on a refrigerator. Said he needed 200.00 deposit to repair it. He said he would try to be back in the next day or possibly two. No responding for days I finally called an spoke to him for update. He said that he couldn't order part as he didn't have the model number for the refrigerator. WOW ! He was there in the back of the unit looking at it ! Unprofessional and incompetent. He had no problem taking the 200.00 deposit. It is now one month later and he is still unreachable. I am formally requesting the deposit to be returned and will look further into legal proceedings. Any person reading this is should reconsider this company Ray Knutson March 26, 2023 read more

A week later. I texted him, told him I wanted the part or my $200. Nothing. Forget the part; I just want the $200 now. I'm filing a complaint with the BBB and making a Police report for theft. This guy is a crook. read more

Don't use him. He is SCAM artist at its finest. Had him out for a dishwasher repair and he was on his phone the majority of the time which wasn't the greatest first impression. I figured as long as he knew how to fix it that was something I could overlook. He wanted 350 down and I would pay the remaining 150 when he came back in a week. I wrote him a check, but he didn't give me a receipt. A week later when he was supposed to arrive he was a no-show. That's when I got a tad nervous. I texted him to see when he was coming as he never reached out to me, and got a short reply that the parts weren't in. 2 weeks later I texted him again and got a text several hours later that he was "still waiting on 1 part". I texted him 2 other times with no response over a 6-week period. Finally my husband texted him. He told him he would come that week. When the day came, shocker, he was a no-show. I will be taking legal action. read more

I had called "Mike" / Wayne / Dale to fix my refrigerated drawers. After missing the appt, I called and said he'd have to come the following day. After coming to the house...on the phone with Thermador help, still couldn't diagnose the issue. Then states it'll be $150 after quoting me $129 on the phone when we first spoke. Paid him..no receipt by the way...then says he'll call with a part #...asked him 3x by text to send part #. Then says call Thermador and make an appt! Absolutely biggest scam artist..!! DO NOT call him...save your $$ and call a company that will actually look into the error code BEFORE coming out and will gave the part needed and replace 1st time around! read more

0 rating for this company, Dwayne came out early February 2023, said he needed to order parts, gave him $400 deposit, May 1st and not fixed, blew off an appointment and haven't heard from him, I'm a company owner and would never treat customers the way he does, he's just a rip off artist!! read more

Our washer was having trouble in the spin cycle. The technician came over and said it was a sensor on the keyboard that needed to be replaced. Said if he the ordered the part that day it would be in on the following Tuesday. And that he needs a down payment of $208, which i paid. I called Tuesday and the owner asked me for the model number so he could locate the part. I sent him a screen shot of the model number and that was the last I ever heard from the guy. I've tried calling and texting mulitple times. Ill pay the $85 service visit fee and am just requesting the $123 be refunded. This negative writeup could have avoided for the $123. I believe that the part wasn't ordered, he just took the money and ran. Update: Turns out the washer just needed to be recalibrated. A 30-minute fix. The part that they said needed ordering wouldn't have even fixed the problem. read more

STAY FAR FAR AWAY!!! THIEF! Charged $500 to open the refrigerator door and say yup compressor and main control board needs replaced. The refrigerator is under full warranty: parts and labor are covered by LG. WHY DID HE CHARGE $500?? Fast forward 3 WEEKS- still no word from Factory Appliance. I called LG and found out he NEVER even ordered the parts. I also found out he wanted $950 in labor to fix it. What a thief! LG also told me they only approved $450-that is why he wanted $500. LG set up repair in 5 days. Won't cost us a thing. Except the money that Factory Appliance Repair Services stole. read more

came out to check my moms dryer and asked for $200 cash deposit to order needed part. promised he'd come the next day, but when reaching out to ask for ETA, picked up the phone yelling at mom mom saying she was "interrupting him while working," along with other disrespectful comments. Has since stopped responding to calls and texts and refuses to send the $200 deposit. I tried contacting him and responded with swear words threatening me he'd put a restraining order against me for calling him several times. read more

Waiting on Duwayne to fix my appliance, he promised to visit tomorrow so lets hope for the good.

Replaced a part for $400 but did not clean out the tubes on our washer or reconnect them properly. Water leaked into our finished basement, ruining several ceiling tiles and requiring a carpet cleaning. The old part he took out we later tested and found to be operational. Promised receipts for our payments, which he never sent. Unscrupulous contractor. read more

I would give him no stars if I could...please people stay way away from this man....he is a THIEF & he is rude, disrespectful & shouldn't be trusted under any circumstances!!! We called him to fix our dryer that was overheating...he charged us $300 to replace the heater & fuse & then tried to rush me to give him a good review....when he left we ran the dryer & it was still overheating so he claims that it's our fault because our vents were dirty...he just left our home after lying & saying he replaced the thermostat. He started arguing with me & I had to put him out of our house & call the police!!! It is not safe for women or anyone else to hire him!!He shouldn't be in business....he is a terrible person!!! read more

Don't waste your time (we've wasted ours since May 2, 2022) and the repair wasn't completed until today, July 18, 2022. Tech came out and said we needed a new ice maker so he ordered the part. When he came to install he had ordered the WRONG part. When he attempted to remove the ice maker he said it was "frozen" in place - NOT - he didn't know how to remove it (he left a screw in place that should have been removed) - I watched a You Tube video and figured that out. The second part he ordered was also WRONG so he finally took a picture of the part number and re-ordered for the 3rd time. POOR customer service and communication. Part finally came in. He notified via text and said "part is in" so I texted back "can you install soon" and his answer was "yes sir" BUT NO TENTATIVE DATE GIVEN. After several texts back and forth, 10 days after the part came in it finally got installed. We've all become accustomed to waiting longer than we should to get things done due to the pandemic, however, there is no excuse for poor customer service. If you keep the customer adequately informed they can deal with the delays, but to not communicate just makes the customer frustrated. Had the customer service been good I would have given 3 stars instead of 1. The old saying the customer is always right has long been forgotten! read more

Absolutely AWFUL. DO NOT HIRE. He happily took money and postponed coming back even after telling us he would be back Monday. Finally came back and had the wrong part...Has no idea what he's doing. BUYER BEWAREEEEE read more

This was an unbelievably bad experience. I should have known that Duwayne was not skilled with Kenmore Ovens when he googled what might be wrong based on my description of problem. Required hundreds up front for three parts-none of which fixed the problem after waiting 3 weeks. There was no paperwork describing the cost of parts or the breakdown of labor even though I requested that. I wish I had read the reviews prior to calling based on looking on the internet. Beware-always request estimate in writing. read more

Dewayne very helpful and educated me on maintaining LG high efficiency washer and LG dryer properly to prevent issues. He ordered parts needed. Will be back to install parts for washer and do thorough clean out of dryer. Great to work with!! read more

I wished I would of never call factory appliance. He asked for 300 deposit and 100 when he came back. He said he replaced the part the second time Dewayne said he doesn't know what is wrong with the refrigerator? He said the part must of been defective. And he would order another part. I waited. He came back said he replaced the part. My husband and I have had it by then. I asked for a receipt and he said he emails it. But never asked for my email So I don't know how he could of sent it? I'm going to go to small claim court. I had to call another repair guy he fixed it in 10 minutes. And said the part Dewayne said he replaced that he did not replace. I text Dewayne 10 days ago to tell him that I had someone else fix it and he said he would refund me 200. Well that was 10 days ago. He is ripping off elderly people and I'm going to the attorney General and the bbb. read more

My experience with Factory Appliance Repair Service (Mike) was the worst. This guy came into my house, took my refrigerator apart, took some pictures, said I needed a new fan and heater, pretended to order some parts on his cell phone, told me the total bill would come to $600 but would require a $400 deposit. He didn't write anything up or give me a receipt and yet I still trusted him and handed over a check for $400 - bad on my part! He used my bathroom and took a shit without flushing. He said he would return in 2 days but never showed, cashed my check and ignored my many text messages. I called the Loves Park Police and the officer that came to my door told me that he had delt with Factory Appliance Repair guy (Mike, Dewayne and/or Dane) just 3 months prior. Too bad I didn't read all these bad reviews prior to handing over my $400. I hope someone reads this before they hire this crook. I am filing a report in Small Claims Court for a civil suit in hopes the courts will shut this guy down for good before he does this to others! read more

I called this company to come repair my stackable washer dryer unit. He came and looked at it and said it needed a new timer. He also stated the part would be between 200 and 300 for the part and another 200 for labor. He said he needed 300 right then or he wouldn't order the part. I gave him the 300 to order the part. That was 3 weeks ago and I still have no part. I have contacted him multiple times about the status of my part. He will no longer answer my calls and the last text he answered he stated "who is this" even thought we had spoke before in message. Do not use this company for any reason he his a liar and a crook who will just take your money and run!!!!! read more

Dwayne came to fix my washer charged me $300 for a 20 minute job parts cost $25. He is very rude. Did not even finish the job correctly. Do not use this guy. read more

Took my 450$ no receipt that was over a month ago. Said he had to order parts. Never would answer my calls, if he did, have to check or not at work busy call u later. He never called me once. I'm a senior citizen. He scammed me, something needs to be done with this guy. Oh the address is his house address. I'm calling better business b and talk to my lawyer to take him to small claims court. read more

Unfortunately for me I did not see this page on yelp, I have had same experience as everyone on this page. This person is a scam he will take your money and disappear. He gives no receipt so there is no paper trail that you gave him a deposit. Iam reporting him to the BBB, I wish they would put him out of business. I actually wish he could be arrested for fraud. BEWARE !!! read more

Totally unprofessional. No written estimate and ripped my flooring when moving my refrigerator back into place. Do NOT use this company.

So many problems with this guy. He was scheduled to come on a Monday my husband stayed home and waited all day, when I called him at the end of the day he told me I was scheduled for Tuesday, not true. I couldn't stay home on Tuesday so we rescheduled for Thursday. He came Thursday and was very abrupt and I just got a bad feeling about him, also he was getting continuous calls from another customer who was very angry.... should have been a red flag. He told me he needed to order parts and I needed to give him a $250 deposit, stupidly I did so and did not get a receipt. He called me from the driveway and said he had to order parts from Amazon. The following Wednesday he calls me and is asking about the model number etc.... he had not even ordered the parts yet! Previously he had told me that parts were ordered and should be in by 6/2. He kept talking about how there are so many shipping problems. At this point I decide I am buying a new machine and ask to cancel. He says he will refund me $150 of the $250 I gave him (and he cashed the check right away before he even ordered the parts). To his credit he did give me the $150 back, but I'm still not sure what I paid $100 for. read more

Unfortunately, this was by far the WORST experience with any service we ever had. With no service agreement or itemized breakdown of cost, we were required to put half the estimated cost down for parts, and told service would be completed within 5 days. On the 5th day I had to contact them to find out about schedule; no response until 3 hours later then I'm told the part needed to "be ordered from the factory" which would take "a few weeks". Already dissatisfied with everything and having NO service agreement/commitment (except MY MONEY) I call to cancel service but have to leave a VM. No response. Texted 3 times, no response, text again the following day and finally get a response that the "part was ordered" (which I was previously told would take "a few weeks"???). Called to explain again that we were not using the service, get VM, then get a text saying "parts are ordered and paid for". Called again and finally got an answer which devolved quickly into an argument and an "explanation" including how "this is not 1955, it doesn't work that way", ending with him hanging up on me. Called back, again an argument during which I was called "a child" and hung up on a 2nd time. Called again and I simply offered to pay for a service fee for which I was given no explanation of what it covered and admittedly was a figure that he "chose in the middle" of "typical cost". On Yelp alone this is a common theme for this business. Looking for professionalism? Look elsewhere. read more

Absolutely the most rude person I have encountered in any service profession. Would not let this guy in my home again If you paid me. Zero stars isn't even low enough read more

I spent $275 trying to get my dishwasher repaired and it was a horrible experience and I still have a broken dishwasher . Do not use this company because the technician is very rude and very unreliable and unprofessional . Now I have to probably leave my dishwasher like it is or get another one or just wash dishes by hand thanks to the horrible customer service I received from this man I don't even want him in my house again . I also had to assist in the repair because he didn't have anything to get the water out of the bottom of my dishwasher and then when he put the pump in and restarted the dishwasher he asked me to put the screws back in after the cycle was done and after all the mess and problems Etc all I have to show for it is a broken dishwasher and he also does not give you receipts or warranties so I have nothing for proof of the attempted repair except for his rude text messages . read more

This is the worst experience with a repair service I have ever had. Factory Appliance Repair Services took my money and left me with a pile of parts thrown across the floor. We had a late model front-loading dryer that stopped working. The so-called tech took the machine apart into dozens of pieces then said he could not fix it and left, leaving me with only a shell of a dryer. He did not even try to put it back together. He left me with the machine's drum, the belts the top, the front the touch controls, and dozens of screws laying all over the floor. Had to find someone else just to put the machine back together so it could be taken out of the house. This place is a joke. This guy also had the worst attitude of anyone I have ever invited into my home. Very unprofessional. Factory Appliance Repair Services left me worse off than when I called them. Do not waste your time or your money. CALL SOMEONE ELSE! read more