I walked in and immediately there was a positive vibe. They were so kind, loving, helpful, and friendly. The costumer service was unbelievably amazing. When I got home, I began to paint my walls and the paint was JUST what I was looking for. I one hundred percent recommend this place. read more

Not sure what is going on here but the store is not stocked at all. No paint sticks for stirring, no eggshell, no tack cloths. Staff behind the counter acts like you have rudely interrupted their sleep. It used to be the place to shop for all kinds of things besides paint. Now I drive by and go elsewhere. I expect to see that Factory Paint has closed it's doors any time now. read more

I needed a window shade. They were courteous, cut my new window shade to the right size and I was out the door quickly. My window shade was even made in the USA. read more

Although a great array of colors, the staff is lacking the brightness of their selection.. Walked in and had three staff members talking around the register. We were not greeted or approached, or acknowledged for that matter. After about 10 minutes in the color gallery we were looking for samples to bring home in the premise small sizes. A few we wanted to try were not on the shelf so I approached the register to ask. The woman looked at me without saying anything as if she was thinking "what do you want?". I asked her about the samples and she said if they don't have the small ones we would have to purchase a pint for $7. At this time I head out to the car and send my husband up to get sample paints to take home. He comes out maybe 10 minutes later with three samples for $35. He was told that the "premium" samples were $12. Seems a bit wrong to only want a small sample of a color and have to get three pints-far too much for a few splotches on some walls- and pay $35. Maybe if the service was excellent and (somewhat) attentive I'd have felt better about the price. In the long run we found the color we love. But having the code we will take the business elsewhere and get the same color. read more

I've had two bad experiences with the people who make the paint there. One person in particular. Shes been extremely rude each time I've had to deal with her. I will not be giving my business to them any more. I then called another place that sells the color and kind of finish I need. They could not have been any nicer and accommodating. I'll be picking up my paint from them tomorrow. When you go into Factory Paint, the vibe is very negative. You just want to get in and out. For me, im out fir good. read more

Absolutely outstanding service. After some research online I thought I knew what products I needed to paint 3 bedrooms, oak cabinets & a lot of trim. Turns out I was way off, the paint experts here basically held my hand & educated me on what were really the best products for my application, regardless of what I thought I had learned online. Also saved me $$ by showing me some places where I could cut down costs. Will be back for any painting projects. read more

Had bought deck paint there a month earlier and needed another gallon. The name of paint wore off and the lady at paint desk rudely told me it was impossible to match the color without the name. She also told me that is why they have the name of the color on the can. I asked another salesperson if they had a booklet of their deck paints and I matched it myself it a matter of one minute. Either the help is just plain rude or just incompetent. Better service at Lowes, Home Depot and just about every other paint store . read more

Very poor customer service. I could go into a long story but the short version is after putting a sample on the wall we purchased a gallon . The color was different . We brought it back to exchange for the proper color and shade and was told that the gallon we had was close enough . poor quality control. Nonexistant customer service. Now stuck with a $50gal of paint. will call credit card and cancel them go to Aubucheon. read more

Was trying to match a white ceiling paint for which I had a sample. Salesperson spent about 10 min. telling how it was virtually an impossible task. Recommended painting the entire ceiling. Went to another paint dealer down the street and got the PERFECT match in about the same 10 min! I don't get it! These guys are suppose to be experts?? read more

This store has a great selection of paint...benjamin moore samples too which I love. Unfortunately a few weeks ago I went in to look at carpet. My husband and I went in with our baby an hour before the store closed. We walked in and it looked like no one worked there. We heard loud laughs in the backroom and about ten minutes after we got there two clerks walked out and neither approached us to see if we needed help. I beckoned for someone and asked if someone could answer a basic question about carpeting. She said no one could and I would have to come back another time. Poor customer service....if any. Not a bad selection. read more

Customer service is absolutely HORRIBLE! On more than one occasion employees have been rude. Most recently, I brought several cans of paint; one of which leaked. When I returned the can, the employee accused me of dropping the can and informed me that the cover is always pounded down so the paint does not leak. The second employee working behind the counter "chimed in" agreeing with these remarks! While I have always found the service mediocre- this incident was embarrassing and very inappropriate. This was a convenient place for me to purchase Benjamin Moore paint and in the future I am going to travel a little further to get my paint. My suggestion is that anyone else purchasing Benjamin Moore paint do the same! read more