They truly don't even deserve the minimum 1 star. The other comments are truly dead on - horrible company to work with and I'm sure they are just milking the home warranty companies for incomplete work. The tech who came out (Ethan?) has been nothing short of amazing, Replaced parts. Didn't work. Said it needed replaced and called American Home Shield to inform them of this. But the guy who answers the phone and clearly replies to comments here is a scum bag. He's arrogant and should never deal with people. He wound up hanging up on me after he tried to lie and say his tech didn't recommend replacing the washer. I told him to put him on the phone or call him! I talked at length with the tech multiple times. Dude hates his life and makes this company look like trash. Heck he prob is the owner. I've had a non functioning washer since BEFORE Thanksgiving!! At this point They won't send the report to the warranty company to get it processed. The warranty company has reached out to them for a solid week with no response. As others have said stay far away!!! Ethan pal go start up a competing company and run far away from this hellscape. Can't wait for this owner's response telling me he doesn't know who I am or it's the warranty company's fault or some bull. read more

Took 4 weeks to get out here to repair our refrigerator. Tech had Plummer's crack and wasnt very happy about the job saying" I almost have up when it started working. " He said all LG products are crap read more

LG scheduled to have Factory Warranty Services come out to repair our refrigerator which a previous technician had conducted an incomplete repair on. The technician came out and assessed the situation and started cutting every refrigerant line in the entire sealed system to diagnose a leak. He had a bad attitude about having to work on it the entire time. After cutting all of the lines, he realized he did not have the correct equipment to conduct his tests. He told us somebody else would have to come out with the right stuff but we assumed he meant he would get the right person sent out. He left, forged our signature on the repair slip and went silent. I finally got ahold of the company directly and they said that since somebody else had previously worked on it, they would not touch it. This is a bold faced lie to get out of having to conduct the repair because the technician had completely taken apart our refrigerator and left it that way. Extremely disappointing experience. read more

Not what you told me. you told me a part was being "manufactured" that was already available. I found it at Sears and Amazon. Lowes had nothing to do with your bad service. They were appalled when they found out what happened. read more

As many people have said it. I WISH I COULD GIVE NEGATIVE STARS. They do NOT answer their phone, neither the text messages, nor the other communication inquiries over their website. They say they need to order parts and then ghost you. so If you need the appliance you bought, you will be out for months before you can use YOUR appliance. They are incompetent, and really should be out of business. USE ANY OTHER service repair other than them. read more

Factory Warranty Services was the contractor used by LG to repair my Front Load Washing Machine. They sent a message asking what the issue was, even though I had provided the information to LG. But, no problem, I provided the information to them. I received a message from them that they were ordering parts and would schedule an appointment. When they scheduled the appointment, the technician arrived with no parts and no idea what the issue was. After providing the information to the technician, he looked at the machine and said he needed to order parts. Another technician came with parts. He replaced two parts. He started up the washer, watched it for a few minutes and left. Right after he left, the same issue began happening again. After numerous telephone calls, I finally got through to the business and explained that the they had not fixed the problem. The first technician came back for the third service call, confirmed that the issue had not been resolved, identified what he thought the problem was, said he needed to order more parts and would be back in about a week after the parts were received. When I heard nothing from them after approximately 10 days, I called them and after several messages that were not responded to by the business, finally got in touch with someone, This individual told me that the ticket had been closed and that they would not be returning to complete the repair. When I told him that the technician told me that he had ordered parts and would be back, he said that he didn't care, they were closing the repair and that I would have to have LG send them another ticket. LG sent them another ticket, but Factory Warranty Services has not responded. They have not responded to my tests or voice mails and I have not been able to get in touch with anyone there by phone. Their service is awful. LG apparently has no other service providers in the area. The bottom line is that after 2 months they have not completed the repair and do not respond. If my experience is an indication of their competence, I don't see how they are still in business. My advice is to avoid them at all costs. read more

Ron did a fantastic job on are dishwasher. Knew what the problem was before he came and ordered the part to be here when he came. From Dave Oliverio with the glued Microwave read more

I would give 0 stars if I could. They don't answer the phone and don't return calls. The few times I did speak with them, the man was very rude and kept telling me the part had to come from the company and he can't track their shipments. I guess he was incapable of calling the company to ask where the part was. Then he said the repairman would be here between 1-5 Wednesday after LG contacted him again but he didn't show up and didn't call. I will be filing a complaint with BBB and I have also let LG know this is the treatment I received. And after almost 4 weeks, I still do not have a refrigerator. read more

they suck, lie to you about coming and when they come they didnt even bring the part, ask if it was mailed to my house. why would you come over an hour one way not knowing where the part was read more

The technician (Craig) was fine. He switched out the broken part and called me to let me know it was done. The problem was that the company simply would not communuicate. No one answered the phone (or phone messages). No one answered texts. No one answered emails. It was impossible to find out when or if the repair would happen. This was true before the repair happened, and it was even worse after the repair was done and I wanted to get a report about what happened. In the past I've dealt with several contractors who were not great about communication--but nothing like this. If you have an option to go with another company, take it. read more

Would give them 0 if I could....worse customer service...they don't answer the phone...they schedule your repair & don't show up or call...man who answers the phone is rude...will not buy anymore appliances if this monkey operation is doing the warranty repairs...don't waste your time with these clowns read more

Would give them a zero if i could... Office staff are rude and unprofessional, especially Bishop and Christian... Claim cancelled because they said i did not call them back, yet I had called 3 times... each schedule attempt was a "maybe" with no confirmation... when i'd call to confirm they were clueless. Incapable of scheduling a week in advance. Absolute terrible service... read more

Fock Frigidaire & Fock Warranty Services they try to getting around without honoring warranty service for an appliance that was purchased within the last 12 months read more

I wish I could give them negative stars. They Canceled 2 times, pushing repair of refrigerator a month out. Had to contact another service.

No shows, cancelations, parts ordered bullgeese- don't use these band of idiots. You get texts from ppl that have never seen your item before- telling you they are waiting for parts. read more

I wish I could give this company zero stars, they don't deserve any. I had a terrible experience dealing with Factory Warranty Services in Elkins, WV, most especially Bishop and Tanya. I strongly suggest that you do not use this company. They have the worst customer service I have ever dealt with and are rude, nasty and unprofessional. Ultimately, I did NOT have them repair either of our appliances as after my terrible interactions with them, I would not let them back in our home. Be warned - Find another repair company! read more

Not sure what company the other reviewers called, but we've had nothing but good interactions with Factory Warranty Services. After two days of doing the frustrating call center dance with Sears, we finally got Sears to put us in touch with FWS. FWS called us the same day, letting us know that they were expediting parts to us, based on our refrigerator's symptoms. I think this is a great idea: have the parts on site so when the technician arrives, he'll at least have a chance at fixing the problem with just one trip. Scheduling the actual service call with Mr. Bishop was painless and pleasant. He was very personable, actually making us feel better about what is always an unhappy situation--a broken refrigerator. Mr. Bishop was genuinely sympathetic to our problem, and worked with us to find a good day for our service call. On the day of the service call, Chris, our technician, arrived early in the morning, just as we had been told. Chris was also friendly and pleasant. He quickly diagnosed the issue with our refrigerator, and worked with FWS to source the part for a follow-up service call. He also showed us how to temporarily get the refrigerator running so we could use it until the other part arrives. Overall, we've had a great experience working with Factory Warranty Services. read more

Lg washer needed fixed sent the part through text and it was shipped directly to our home. Factory Warranty Service called the same day the part was scheduled for delivery and set up an appointment for the next morning. They sent a text letting me know when they would arrive so no waiting around. Ron was extremely professional and fixed our washer without any issues within 45 minutes! He also took the time to show me how to clean the drain on the bottom. Thanks Ron read more

I was given an appointment by Lowes to fulfill a warranty claim. Lowes assured me the information about the issue was sent to Factory Warranty Services. Less than 24 hours after Lowes made the appointment, I received a telephone voicemail from FWS advising to disregard the appointment notice from Lowes and that I should call with the model and serial number so that FWS could order the parts for my dryer It was after hours when I received the FWS voicemail, so I called Lowes. Lowes CSR advised me that FWS could not cancel appointments and part should not be order until a technician assessed the appliance and made a determination as to what the issue is. The Lowes CSR that FWS has my claim information, I agreed since the FWS called me. This is the second fly by night company Lowes has attempted to get to come fix my dryer. I wish I could say "0" stars. Beware of this company, they are difficult to contact and want to order parts before they've looked at the appliance. read more

No stars. Horrible. An automated messages calls and cancels you, then they say they need to order parts- even though they haven't even looked at your machine. Then when they finally come they don't have the right part! Then when they come back to fix it they don't and it is STILL broken when they leave!!! Then after a MONTH has passed since your call to Lowes and nothing has been done they stop answering your calls. HORRIBLE. Shame on Lowes for using them! Hi read more

0 stars. Long story short.... they blame lowes for not getting the correct paperwork to them as a way to excuse them for dragging their feet on install and phone call mishaps. Freezer was broke but fridge still worked. They replaced a part and it broke entire fridge. What food we had spoiled due to their ignorance. Top it off with them hanging up on me about how they claimed my description was wrong and they ordered wrong parts. Please fire these slugs and provide me better service for the appliances I purchased? Honestly im never buying another appliance from lowes as long as a band of amateurs like this are servicing. read more

We called Lowes in Marietta, OH after we purchased an stove from them when we opened the oven door we found damage on the inside, they sent these people out to look at it, they did nothing said it wasn't under warranty,sent us a bill for 100.00 stating that it was cosmetic damage (which we already knew) and said that the latch was working fine which wasn't the problem that we reported VERY VERY disappointed to be charged for on service will never recommend this place to anyone or never buy anything from Lowes again read more

Zero stars. Same problems as everybody else. Makes you wait for weeks while they order parts without looking at the appliance and then they wouldn't even come out. I had to start my claim all over again. I will never buy another appliance with Lowe's simply because they use these a$$holes. read more

After I called Lowe's about an issue with my range, a Factory Warranty Services representative called me promptly to inquire about the problem with the range. I was told parts would be ordered and I'd get a call back when they arrived to schedule a technician visit. Two days later, I got the call and the appointment was made for the next day. Craig was the technician sent to my house. Craig was AMAZING! My dogs loved him and I did, too. He was friendly, respectful, professional and very knowledgeable. He explained how the range settings work for this particular model and took time to answer all my questions. Craig only g gets five stars because that's the most available. Craig was great! read more

Mine is their tenth review and every one of them are one star. Look at the reviews and read them, they fit this clown outfit to a tee. If you have Lowes extended warranty and you need some work done, insist on anyone one but these people. They came to my house twice and put two different parts in and didn't fix my washer. The next two appointments they were no shows. The girl at their office hung up on me. Now I called Lowes and filed a complaint against them. Anyone who has a problem should do this. Lowes sent a guy out from A & E Factory services and he found that the problem had nothing to do with what the Factory warranty Services replaced. It was a bad belt and transmission. Go figure, don't waste your time with these people, they are worthless. Also they will tell you they have to order the parts without coming out to look at your machine and it will take three days to get it, BUT then it takes them two weeks to set up an appointment. And they may not even show up for that! read more

Wish I could give them zero stars! Rudest people Ive ever spoken to. She hung up on me. Im still with a non running dryer. After reading all of these reviews how do lowes & sears deal with them. My appointment was yesterday no call or show. Tried blaming that on us. Do better lowes & Sears. read more

Just like every other review here. Had a technician here 4 months apart for the same issue. I don't have any other choice but to deal with this company as the bed is under warranty. Several appt. cancellations. Wrong part installed TWICE! Going on 6 months+ to try to get the correct repair done. read more

One of the worst, most rude, uncaring and unprofessional "customer service" experiences I've ever had. Zero stars. Stay far away from Factory Warranty Services! read more

These idiots don't know how to work on appliances. Showed up to work on a 1.5 year old fridge that quit making ice. Told me I needed a new filter. I told them I changed it when it quit. They said there as nothing they could do. Charged me $135 to tell me that. I fixed it myself. Had a kinked line at the door. They didn't even try. Beware nothing but scammers with a professional sounding name read more

As one can see by previous reviews, this company is pathetic. I will provide an abbreviated version of our seven week ordeal. We have a GE Advantium microwave with conked out on 11 February 2019. We placed a call to Loews where we purchased the appliance and they gave us the phone for Factory Warranty Services which provides repairs for many companies when the products under warranty. We placed a call to them on 11 February and emphasized that the unit will not let us reset anything without resetting the clock AND IT WILL NOT ALLOW US TO RESET IT. (This is important, in that they were informed up front that this, at very least, had to be corrected.) 2/20 - I called Factory Warranty to check on the status they had not received all the parts as yet. 2/25 - Repairman on site. He replaced a part, but could not get unit to work. He called GE technical personnel for assistance and was informed that he needed the part that resets the clock. I informed him that his company had been informed (emphasized) on day one that it was this part (at very least) that was required. He apologized, then ordered the necessary component before he departed. 3/7 - Called Factory Warranty for status and was advised necessary component had been shipped and should be received the following day. 3/12 - Called Factory Warranty. This time I was informed that the necessary component "was on backorder" and would not be shipped until 3/18. The representative was unable to explain why I was informed on 3/7 that the component "had been shipped"! 3/12 - Exasperated, I sent a complaint to GE via email. 3/14 - Received a call from Factory Warranty Services that they would be out 3/15 to effect repairs. (Note - so much for the component being on back order until 3/18!!) 3/15 - A different repairman arrived and installed a component (turned out to be the motherboard). Not surprisingly, he could not get unit to run "because he could not get the clock to reset"! He reviewed the record of our situation on his cell phone but ended up totally confused by the information he found. He departed and said he would ensure that the correct component was ordered. 3/18 - GE customer service representative called and advised me that she had spoken to Factory Warranty Services and was informed they were waiting for the necessary component. She advised me the would keep me informed. 3/22 - GE representative advised me she had spoken to Factory Warranty Services and they now claim they are having trouble getting the necessary component. She informed me that she had taken it upon herself to order the component and would be shipping it directly to me. She further advised me to call them when the part was received to arrange a service call and to emphasize that they are to bring all additional components they have with them, just in case they were needed. 3/25 - Part received. I called Factory Warranty services to arrange a service call. The representative I spoke with was very curt and informed me they could not send a repairman until 3/29. I then advised her that per GE, they were to bring all components they had with them. She then said since GE it upon themselves, they would not be bringing any parts, that this is all on GE, not Factory Warranty Services. At this point, I objected to her placing blame on GE, when, in fact, it was they were to blame. She cut me short and said she would just "close out the account". I objected and she said someone would be out on the 29th and hung up. (Her demeanor throughout was extremely unprofessional!) 3/29 - No repairman showed, nor did I receive any calls. 3/29 - I contacted GE. They said that the situation was truly unacceptable and that in their experience they had never seen anything like it. As such, they informed us that we would not have to put up with this any longer and that they would "buy back" the appliance for the original purchase cost. (Which they did) As is clearly evident in the foregoing, Factory Warranty Services is a pathetic excuse for a company. I have quite a number of years on me and over those years have experienced other companies unprofessionalism and incompetence but never to the extent, I experienced with this company! If anyone has a product under warranty and they are referred to Factory Warranty Services, I would strongly recommend demanding other alternatives! read more

They are rude and no call no show repeatedly. They are just part changers. We are currently suing them because we believe they are pretty much a racket just changing parts for temporary band aid fixes to bad appliances that are lemons. They are taking Lowe's for a big ride. Do not let these people into your home. read more

Came to our brand new house to work on brand new refrigerator, microwave & dishwasher. After failing to fix all three, sent another guy who was "much more experienced". He was a little better, but still could not repair, but would order another part for microwave. Heard NOTHING for 3 weeks and when we called to inquire, were told that there was a note on our account that they would no longer be servicing our address and needed to speak to a manager. Would LOVE to do that IF he/she would call us back after 5 messages. Appear to be terribly incompetent with horrendous follow up and unprofessional conduct. They'll be out of business in the next 12 months!!! read more

This warranty place sucks. They've fixed my refrigerator every summer for the last 6 years, always weeks, literally 2-3 week wait, they've come to look at it for the first tome and have said they need to order more parts. The technicians are douchebags and no one ever answers the phone or else there's not even an option to leave a voicemail. This place is a joke, I wouldn't ever buy a warranty that went through them. Then, this last time I reported them to Lowe's again, now they've never responded or gotten back to me at all. Zero professionalism. read more

If I could give this company a zero star rating I would. Lowes scheduled the appointment with them for February 21 between eight and noon. We took off work to be here and no one ever showed up. They then sent us a text telling us to please disregard our previously scheduled date. They then wanted us to provide them a photo of the model and serial tag of our dishwasher and also give them detailed information of the problem that we were experiencing. We gave all of that information to Lowes so I'm not sure why they didn't get that information and I'm not sure why they didn't call me versus sending me a text message. They then sent a text saying that they were ordering parts and when we got the parts we should call or text them. Once the parts came I called and they set up a date for February 28th between 1-5. I was on work calls and didn't notice that they called until 5:30 PM and I noticed that they left a voicemail saying that they would give me 10 minutes to respond back or they would not be coming. I called the main number many times with no answer on March 1. Finally someone answered and I told them what happened and just started to ask a simple question as to why wouldn't they also text so that if people were on the phone they could respond back and not miss their appt but I was RUDELY interrupted by the scheduling manager. He said " if I knew I was getting my dishwasher repaired I would make sure I answered every call" He then said he had next Monday March 7th and I said " Why so long" He then said " you can either take that appt or I'll just cancel you all together". I said " what an ass" and he said " well bc you're now cussing I'm cancelling " and he hung up on me. I called back and no one would answer. He finally answered and told me he was and had been recording me. I asked him for the owners name And he refused to give it to me and he said oh you'll never be able to talk to them and hung up on me again. When I called Lowe's she said he called twice and she wasn't sure why and said I was being aggressive. Lol. What a joke. If he hadn't been RUDE to begin with none of this would have happened. The lady from Lowe's was filing a complaint against this company. I'm also filing one with the better business bureau. Mark my word I will find out who the owner is and I can bet that he had no idea how these people are running his business in the ground. Every negative review on here uses the word RUDE AND UNPROFESSIONAL. read more

If I could give negative stars, I would. The receptionist is nice enough, but the "service manager" is beyond rude. Not only was he argumentative, he continually interrupted me to tell me that he was "in charge" and that the service technicians "didn't know anything." He was insulting, refused to give the name of the owner, and then was quite proud of never having customer service training. Although I had scheduled times, the techs didn't show up (or came outside of the time window given). Completely unprofessional all the way around. I went elsewhere for service and recommend others do the same. read more

Extremely rude unqualified office staff/reception and management!! Cancelled our appointment because they were positive they knew what was wrong without even looking at our machine, which is obviously always the wrong way to go about repairs, so anyway they ordered the part scheduled another appointment for week later, turns out I was right and that wasn't what needed fixed now we have to wait another week so they can get the correct part in and won't schedule another appointment until they do, and with next week bring a holiday I can only imagine how much longer this is going to take. The people answering the phones here have ZERO customer service skills and are completely rude when I call to get an update as to how much longer it will be, even spoke to management to try to get more information and he was more arrogant and rude than the first person who answered the phone and I still have a broken washing machine!! ***The gentleman who actually came to my home to make the repairs (with the wrong part) was very nice and courteous*** read more

All of the below is 100% accurate which is way better than the 0% accurate information I can get from FWS. My ice maker has been making horrible noises since May, it is now August. I thought it odd that they wanted to order parts before having a technician assess the issue. Then, for 3 months, they told me parts were back ordered b/c of COVID. The technician seemed fine but I am sure he is in on this scam of the company. He told me they ordered the wrong parts and ordered new parts. He also told me that they always say the parts are not in when they are just sitting there waiting. Now, last week, I was unavailable to take their call, tried to call them back 3 times and they have closed my claim and I have to open a new claim. They refused to reopen. I spoke to Bishop who said he was the scheduling manager. Very rude! Like this is my fault. I think they order parts and then resale them for profit and bilk the manufacturers. This is a very dishonest and horrible company to work with. read more

Maybe the worse experience of my life. Absolutely stay away from using them. Management is awful and fair certain the technicians would struggle with fixing a glass of ice water, let alone an appliance read more

Do not use these MORONS! They are rude, dishonest and unprofessional. They missed the original appointment to troubleshoot my Whirlpool washer because they said Whirlpool sent the wrong phone number. I booked another date and prepaid for the service call ($132.00!!). When I called to cancel (because Sears could come much sooner), they charged me $25!! I wouldn't have had to pay for the cancellation if I had not pre-paid! This is DISHONEST!!!!! read more

If i could put no stars i would. They are the single most unprofessional rude people ive ever dealt with. They are certainly nit worried about customer service or satisfaction. I was asking a quuestion to the appointment guy and he gor so rude an short with me i had to find another company to provide me service. read more