If i could put no stars i would. They are the single most unprofessional rude people ive ever dealt with. They are certainly nit worried about customer service or satisfaction. I was asking a quuestion to the appointment guy and he gor so rude an short with me i had to find another company to provide me service. read more

The most rude, unreliable, poorly communicating and non-customer friendly organization I think I've ever experienced. They blame every issue on somebody else, don't have a clue how to even talk to a customer, and haven't successfully completed a repair ever for me. I'm in the middle of another repair issue, and finally just called GE and told them to never ever try to send Factory Warranty Services near my home. Similar issue to those reported by others. The appointment you initially get is BS - they always change it. Then they say they're ordering parts. Then they don't get it fixed. Oh, and yeah. They also claim (every time) that they "don't get the model and serial number" on the initial service request. Coincidentally, they are always missing the last digit or two of the model number. Obviously this is a systemic issue when it's happening time after time with multiple customers - read more

I would never ever recommend their svc to anyone! Can't even give them 1 star... I placed a svc call back in mid June and for my washer. The earliest they could come out was July 10th. The svc tech came out and told us he had to order a few parts and would be back. A week later we receive the call the parts are in and we scheduled for svc the week of July 15th. An hour before the svc tech was to arrive we received a phone saying the appointment had to be canceled because not all the parts are in. They rescheduled for the end of the week. Thirty minutes before the svc tech was to arrive we received another phone call they had to cancel because the other tech didn't leave the tools for our tech to fix the washer....Rescheduled for week of July 23rd and the svc tech arrives and replaces the mother board and tells us he can't finish the job because the other part that was ordered is defective. He will order the parts and have them overnighted. Did not hear back from Factory Warranty Monday or Tuesday. Finally made a call on Wednesday to check and was told they were just getting ready to call me the parts are in. They said they could come out August 8th to repair. I told them that was not acceptable and someone needs to come out ASAP. Customer svc rep told me no that is the best they can do. Mind you I lost 1 1/2 days of vacation days because I had to be there for them to come and 2 times they cancelled the day they were to be here and the other one was they were there but the product was defective. I asked to speak to a supervisor and was told they are on their phone and would call me back. 2 hours later I called back and was told they have been in meetings for hours. I said which is it a meeting or on the phone???? I was told they would call right after the meeting. No phone call! Called back the following day and asked to speak to a supervisor and again they are on the phone. After I said that is what you told me yesterday along with a meeting a supervisor gets on the phone. Does not ask me how can I help or please tell me what is going on. He starts to ramble about it being the best date and is annoyed I am bothering him. I ask him can I please tell you the back ground on what is going on a few times and finally he said ok. As I am telling him he is mumbling and talking to other people around him. Then tells me the parts aren't even in. Wait I was told they are and he said well we just told you that and put you on the books for repair so you didn't get pushed out further for svc and he we are hoping the parts are in before the 8th....hmmmm don't do me any favors bud. At that point I am very agitated and tell him this is not acceptable and tell him I want to speak to his boss and he tells me Jason Bailey is not in...Well least Jason isn't in the meeting or on the phone. Then I ask for the address because I am writing a letter and turning then into the BBB. He rambles the address off and said go ahead.... SO I still have a broken washer and have no idea when and if it will be repaired! A shout out to Bishop the supervisor for the worst customer svc. experience ever!!!!!!!!!! read more

Lowes warranty contacted this business on my behalf, to fix my Maytag washer. My info. was turned into them on Friday, and I had to call on Monday, because I never heard from them. Told them the "codes" by phone and was told they would order the parts. Called Tuesday, to make sure parts were ordered. Was told that they were shipped by the lady couldn't figure out how to use a tracking devise to tell me when the parts would be in. Was told they would have the machine fixed by end of the week. Called Thursday afternoon and told that 1 part came in and 1 didn't. Again, those tricky tracking numbers gave her some trouble and she couldn't tell me when they would be in. Said it wouldn't be fixed by Friday, as promised. Had Lowes call, 15 minutes later, since they hired them and they were told that the parts were in and I would be called the following week to be scheduled. That would be 2 weeks without a washer. Needless to say, Lowes cancelled with them and I have put in a formal complaint. They are liars! Very bad business practices and very rude staff. Don't ignore 1 star ratings, check out who you let into your homes! read more

Beyond incompetent! I have never gone online to write a bad review of anything, but this company is the most frustrating people to work with. I got stuck with them doing a warranty repair on a Kitchenaid dishwasher. When they called to confirm the initial appointment I told them what was broken and the part number that needed to be replaced. When the service guy showed up none of the info had been passed along and the part had not been ordered. Not a big deal, I thought that maybe they have their service people diagnose the problem and confirm before ordering any parts which would be understandable. The service guy got all the information and took pictures of the broken part and said they would be in touch to reschedule once the part was received. A couple of days pass and I get a call that the part is in and that we can schedule the repair for the next day. The service guy shows up removes the dishwasher and then opens the part only to realize that its the wrong part. So he puts everything back takes more pictures and we repeat the same process, THREE MORE TIMES! Three more times they showed up with what turned out to be the wrong part. They also canceled one appointment on me saying they forgot the part (would have been the wrong one anyway). So after three+ weeks, 5 service calls and one cancellation I am still right where I started. I feel stupid I didn't cancel their services after the second appointment when it was clear they had no idea what they were doing. read more