My recent visit to Fai Thai Kitchen was for lunch. It is the perfect spot for a quick and delicious lunch at a great price! Even though the restaurant gets pretty busy for lunch, the service is fast! You scan the barcode on your table, order & pay on your phone, and, with the help of a cute robot, food is delivered to your table! I ordered the Sweet & Sour Chicken Lunch Combo - came with white rice and a Spring Roll. I ordered extra Spring Rolls since I can't just have one! Everything came out piping hot on pretty If you want an intimate atmosphere, this isn't it, but it is excellent for a big group! read more

Fai Thai Kitchen - Thai Iced Tea - Thai Near Me - Knoxville, Tennessee

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Fai Thai served delicious dishes. We ended up getting green curry and the black pepper beef. Both were cooked well, not too salty, and had a great texture. The crab Rangoon was crisped to perfection & the sauce it came with was so tasty! We came on a Monday afternoon, so they weren't too busy. The robot server was pretty cool & the staff were lovely! The interior is very clean with a cute drink cart. We tried the longan tea, and it was very refreshing! I look forward to coming back to try different dishes and drinks! read more

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Fai Thaï is fabulous. So good. We picked chicken curry for a family friend in a facility. She hasn't had good thai food in a long time and enjoyed every bite. Fai Thai was very accommodating on the spice level and putting everything we needed in the to go bag. The interior features local art and the inside space is very cute. read more

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The food is excellent. I had the Pad See Ew and I'd definitely order it again. 5 stars for the food. All ordering is through your smartphone after scanning a QR code. They even have a robot bringing out the food. If you prefer not having contact with a human then I think it would be great. I, however, like to interact with people, which is the reason for a rating of only 3. It seems cold and lifeless to me. To each his own. read more

Was excited to try Fai Thai and am thrilled that they reopened after the Gay Street location closed. We ordered chicken pad see eww, pork noodle soup, crab rangoons, and They forgot to pack rice for the dish. All of this cost almost $80, which was a bit of a shocker....and honestly, not worth it. read more

The people working here are very welcoming & will answer any questions you may have. You order your food at the register but they bring it to you at your table. I thought the food was so colorful and fun! Very tasty and delicious too :) read more

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Some of the best Thai food I've ever had, hands down. The story behind Fai Thai Kitchen is such a good one. I met the owner many years ago when she was working at another Thai restaurant, and have kept up with her business ventures since! From food truck, to first brick and mortar, to now - it has been an incredible journey watching her build this restaurant into what it is! She is beyond sweet and has put so much history and love into these recipes. Crafted from Thai moms' cookbooks and traditions, these dishes have been refined to perfection. Honestly this was the best drunken noodle dish I've ever had. Perfectly saucy, great flavor, very generous portion. Amazing. The pad Thai was also incredible with a sprits of lime that was not overpowering but made it very bright and fresh, which complemented the sauce so well. Also, I'm a big Thai tea lover. Literally from the first time I got to try it from the Fai Thai food truck before it was even on the menu. This is the best Thai tea I've had - glad it's a menu staple now :) Also, they have THE CUTEST robot waiter who brings your food to your table. Food came out so quickly and everyone at the restaurant was beyond friendly. Love the bright colors inside, and they have a great setup for to-go orders (or just easily packaging up leftovers - remember the portions are good size!) So proud to finally get to come to this location and SO impressed. read more

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My favorite Thai place in Knoxville! The food is always fresh and flavorful and the staff are efficient and polite. I love their curry and mango sticky rice. read more

Fai Thai Kitchen - Mango sticky rice - Thai Near Me - Knoxville, Tennessee

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I have been looking for true Thai food with that Thai spice in Knoxville for years! Sad it took so long for me to find Fai Thai but am so happy! This place is amazing! Clean restaurant, friendly staff and amazing food!! read more

Why don't they have a working phone number? A dish should cost one fixed price including a protein but here it's arranged between 13 and $20. Why the food is OK though it's hard to like one thing on the menu because then it disappears. And tomato as a filler is off pudding. They could do better because they get their flavors pretty good. read more

Ok so let me say, my initial motivation for going here was to see the robot that delivers the food. This is a bright and modern looking spot in a plaza. You can order at the counter or use the QR code at the table to order. It was a comfortable place with tables and booths and I was greeted warmly when I arrived. You do have to get your own water, chopsticks, leftover containers, napkins, etc. It wasn't crowded and I was asked if I wanted ice water and it was brought to my table. I also needed a fork and had to ask. So it's not a traditional sit down type of place, if that's what you're expecting. I ordered a gyoza appetizer to start. It was ok, I like a bit more filling and a slightly more chewy wrapper. These were more crisp on the outside and the filling was a bit sparse. I got pad Thai with tofu for my meal. It was a really large portion and tasted hot and fresh. I like my pad Thai a bit more sour/acidic. This version was on the sweeter, saltier side. It was still tasty and I had enough to eat twice more at home since I'd had an appetizer. This was an affordable meal that satisfied my need for noodles! The robot was even cuter than I expected so that was a huge plus. read more

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Fast, friendly service at this little spot. The pad Thai, chicken fried rice and the Tom Ka were all tasty. The pieces of vegetables and chicken were very large, making them hard to eat, especially in the soup. Cutting them up smaller prior to the cook would be helpful. The thai green tea was so good & refreshing. read more

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check out the service service really fast place clean good ambience great place food is great here too come and check this place out. I just did. You should too very cool. read more

Fai Thai Kitchen - Great - Thai Near Me - Knoxville, Tennessee

I think we found our new favorite Thai place in Knoxville. We went with our go to dishes, Pad Thai and Drunken Noodle. The noodles were cooked perfectly, veggies perfectly sautéed, and the spices were on point. They make their own spice blend so a 2-3/5 scale was plenty enough for us. The spring rolls were also good. On the inside it was nothing fancy. You can either order carry out at the counter or order from your phone with an QR code at a table to dine in. I found it kind of odd that they didn't take your order at the table or counter for dine in, but I guess it helps reduce the costs of having wait staff. They have self serve silverware, condiments and water, along with the ability to get your own to-go box. If you're looking for top tier wait staff service, you should probably look elsewhere. However, if great tasting food with lots of flavor is more important, this this should be your new go-to place for Thai. We will 100% order from here again. read more

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Placed an order with Door Dash which did not let me add spice instructions. I can't find a working phone number on their website or through yelp, etc to call the restaurant. Poor customer service when there is no way to communicate with the restaurant. read more

We found this restaurant through a Facebook recommendation. My wife and I were due a date night and I was craving some good Pad Thai since Taste of Thai shut down and Little Bangkok changed post-covid. I heard they used to be a food truck and got a permanent location in Bearden Hill so I was hopeful. The restaurant is tucked away in the Western Plaza on Kingston Pike. We were greeted by an incredibly friendly and helpful owner who was happy to recommend a dish for my wife (I already knew I was getting the Pad Thai) and she ordered the yellow curry. We were allowed to sit where we wanted (inside and outside seating is available) while we waited for our food to be brought out to us. My wife also ordered a Thai Tea that was creamy, savory, and delicious. Prices are what you would expect from high quality Thai food. Food arrived in a reasonable amount of time and looked amazing! I really wish I had taken a picture because it was vibrant and fresh looking. The Pad Thai was as good as any I had ever had in Knoxville. There were ample shrimps that were at least "two biters". The proportions of the ingredients were correct and had a lovely taste. My only complaint was that it was not spicy at all (which turned out to be a problem of my own making). I was informed by the owner that they default to a "0" spice unless you ask for more so they can be more palatable to a larger range of tastes. On my next trip, I will order a "1" spice and go from there. My wife's yellow curry also had abundant, large shrimp and a beautiful medley of veggies and potatoes. The curry, again, lacked spice but the overall profile was there and it was delicious nonetheless. The owner also recommended that his favorite were the drunken noodles. I plan to get this next time along with another "customer favorite" the Tom Kha soup. I have to say, my wife and I will probably share this menu for lunch, but I still want to go back yet again and try the Thai Beef Noodle Soup! Sounds very comforting with the cold weather setting in. I've said before that I don't give a lot of 5* reviews, but the total package at Fai Thai Kitchen was there and is deserving. From the delicious Thai food to the lovely family that runs it, I predict that if the location doesn't impact them, they will be a Bearden Hill staple for years to come. read more

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Best Thai food I've ever had, personally. The service is always wonderful. We try to go weekly.

Delicious food. Met a friend for lunch. I had a bowl of Massaman curry with tofu. Spice level 1(like for a baby), it came with a side of white rice. Very tasty! I ate half because the portion was large. Our server was great and checked on us several times. Spotless inside and nice seating outside too. I'm already planning what to order next time. read more

The location is so convenient (in the same plaza as Fresh Market). They have great music playing, a friendly staff, the robots are a fun/futuristic touch - and the food is SUPER GOOD!! This is my new place to go for pad Thai and my daughter is now officially hooked on the drunken noodles. #yum read more

Love this place. Been multiple times. Pad Thai is always so good. Husband got the Thai basil and he loved it. Be warned, Thai hot is Thai hot. Spring rolls are really good as well. Service great, lady was very sweet and they have a robot to bring your food out. Very clean place. read more

Fai Thai Kitchen - Robot bringing food out - Thai Near Me - Knoxville, Tennessee

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I had not heard of this place until recently. Interesting. Nice staff. I got drunken noodles. I think it was good, the noodles were a little tough. I don't eat Thai food often so I don't have much to compare it to. read more

We have had consistently fantastic experience with Fai Thai Kitchen! Great menu, delicious food, exceptional afriendly customer service. Everything we have ordered has been amazing. Our favorite dishes are Pad Se Ue, Pad Pahk, Basil Chicken Stir Fry, Masaman Curry, and Yellow Curry. Excellent vegan options with Tofu. Very pleasant indoor and outdoor dining options. Easy to order carry out. Everyone who works here is incredibly friendly. They take care of you like you are family. This has become our go to restaurant in Knoxville. Highly recommend! read more

Fai Thai Kitchen - Yellow Curry with Tofu and Thai Basil Chicken. Incredibly delicious. - Thai Near Me - Knoxville, Tennessee

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The best Thai in Knoxville is back, baybee! A little advice if you have not been... When you walk in, seat yourself at a table and use your phone to scan the QR code on the table. The QR code will allow you to access the menu, order and pay. You will receive a confirmation immediately after your order is accepted. They have water, glasses for water, utensils, and to go containers along the wall to your left where you walked in. You can do all this without interacting with the staff. The staff will bring your order to you in a timely manner. Once they bring it, eat it! If you insist on ordering through a human you can stand at the counter and stare at the screen. Folks eating or waiting for their order will stare at you like, "look at this bozo, it's like it's their first time wondering when someone will serve them." (You gotta serve somebody, but here you can serve yourself!) Eventually someone will come and can tell them you'd like to order. The "thai hot" spice level is top notch on the entrees but lookout if you go that far on soup. Their chili flakes are awesome and have a bit of a savory element to them without blasting you with the flora brightness found in some hot/super hot pepper varieties. Don't waste time going to some place offering a bazillion Thai entrees all done mediocre, go for the place that only offers a handful and crushes! read more

Place order from your phone or walk to the counter to order if phone service doesn't work in the area...Food was delicious, service was so so....the robot brought half the food near our table. We had to get up and place our food on the table. read more

Very clean and bright. Order at the front and then select a table or carry out. I ordered the classic, pad thai w/ chicken heat level 2. Was good but was disappointed in the lack of heat. They brought out spices after, but that never helps, the flavor and heat have to be cooked in the dish, for my liking read more

This is the second time I've stopped at Fai Thai and their spice levels are always on point. I like the pad kee mao (drunken noodles) at a 3 and I also get the Thai tea. Ordering is easy and there's always someone at the front to help you along if you get stuck. Service is fast and I try to stop here on my way through Knoxville. read more

Lovely staff, delicious food, clean environment. Consistently excellent in my opinion.

Food is consistently awesome. Quick service when I call ahead. Carry out only-atmosphere needs help.

The best Thai place in town. Coming from the west coast, it's difficulty to find great places but this one def checks the boxes. Drunken Noodles were awesome! Customer service was great. read more

Came here with a group (6 people) and there was plenty enough seating for us to sit comfortably! It's nice to have the QR code on the table to order your food so you can order as soon as you're ready and splitting the check isn't a hassle. The most important part: the food. We all got different entrees: green curry, pad Thai, drunken noodles, pad see ew, and the fried rice. We all really enjoyed our meals and they were all delicious! I personally had the pad Thai with chicken and it's one of the best pad Thai dishes I've had in Knoxville. It was not too oily and the chicken was cooked perfectly and was nice and juicy. This is a solid Thai spot! Try it out! read more

Amazing food and service. Been looking for good Thai for months since moving here. We found great Thai. fun, clean and casual atmosphere. Highly recommend. read more

Stop! Do not pass go! This is the place you must try if you are hungry for really good Thai food. The staff are awesome, hard working and will fill your order as quickly as possible. I am now unable to order anywhere else because this is the most delicious, authentic and beautiful food in Knoxville. I love their shrimp fried rice the best. But the curry and spring rolls will have you coming back for more. Their establishment is sparkling clean, inviting and adorable in the Western Plaza mall on Kingston Pike. read more

The food is fantastic. I had the gyoza, Tom kha and Tom yum. Massaman curry was very good one of the best curries I have ever had. The rice was cooked perfectly not hard or to sticky. The pad see yo noodles were very thick and wide some of the best noodles I have had had it with the chicken and shrimp the shrimp size were generous. Portions were also generous. The service was very good you order at a front desk and they bring food to your table. The ambiance is nothing to run home about it's clear that this place is here for good food and that's it. You have to get your own water and to go material is also on a side table to grab at your convenience. Will be coming back again. read more

Fantastic owners with a warm amiable attitude. they work tirelessly to improve the customer experience in any way they can.

Food is consistently fresh and delicious!! My to go Order was even delivered by a robot which was pretty cool!

Really wanted to love this place because TukTuk is a far drive for us. It's a great location, nice interior, and wonderful staff! Unfortunately, we didn't love our food. We had yellow curry and massaman curry. The chicken was good white meat, so extra star for that! But both curries were very oily and the flavor nothing like other curries I've had in town at TOT or TukTuk. It's not that they were bad, it's just not the flavor I wanted. Everything tasted fresh and I will go back and try other things! I totally understand it takes time opening a new spot! Another bummer was no kids meals. It made our dinner very expensive, so won't be going as often. read more

It was not a great experience. We sat down, and they wanted us to order fully off a qr code menu. They don't have servers, they have a little robot that brings you it (and still ask for a tip). We ordered Thai basil, and when it came it was a small portion of 70% rice, 20% onion, and 10% other vegetables. For the price of 13 dollars, it was frankly insulting to see so little food with so few vegetables. It makes sense why they make you pay and tip before you get the meal. We will not come again. read more

Five stars after the owner figures out how to run a restaurant. There is a counter so your lead to believe that's where you go to order, right? Nope! Supposed to seat yourself (no directions to do so). Didn't even know they had anything other than room temp water to drink (had to ask for ice even) until I saw them bring soft drinks from the back. Strange setup. read more

Drunken noodles are so tasty! They actually have flavor!! Spring rolls were super crispy. You seat yourself and scan the code for the menu which a lot of others were frustrated with but we didn't mind. read more

Really tasty food and service was so fast! We loved the red curry and beef noodle soup.