The roof top was incredible, great location, good breakfast and enough parking available. Subway pretty accessible depending on which way you wished to go. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Manhattan skyline - Hotels Near Me - Brooklyn, New York

This property was decent. Nothing fancy but had basic amenities. Room are pretty small. Breakfast area and breakfast was good. Wish they had labeled what is what as the person working there was busy talking on phone using headphones to help any customer. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Hotels Near Me - Brooklyn, New York

My rating for this property solely has to do with not communicating their policies via third party booking sites which can lead to some confusion once you're on the property, leaving you no choice but to pay or take your business elsewhere. Of course, hotels require a safety deposit. Understandable. It's expected but to not mention the cost or even the fact that I would be asked to make one through Expedia can be inconvenient for other guests. I was prepared to pay the deposit, and received it after a few days. Upon my arrival, I was made aware my room wasn't ready and it would be ready in a few minutes which I appreciate them for accomodating me. Here's where I was left dissatisfied: the parking. On the website, I was made aware parking was first come first serve. However, the lot isn't as accessible as they made it seem. On the lot itself there's at least 10 parking spots that you can park in. Against the back by the gate, all the spaces are labeled as "reserved". In my head, I'm thinking that this will apply to the $42 parking fee that they charged me. However, after going back and forth moving my stuff from my vehicle to the room, I asked the front desk receptionist if I could park against that back wall. He proceeded to tell me that those spots were reserved for the contractors of the building.. so you're essentially telling me if I'm out of luck I spent $40 to not even be guaranteed a reserved spot. I put the parking permit on the dashboard however it seems like they don't check it anyways. I was put off by this completely because it can deemed as an inconvenience to not even be guaranteed a spot though I paid. The room itself (king suite) was honestly more than what I anticipated so it was really nice and refreshing to relax in such a big room. I appreciated the temp control in both the bedroom and the living space. My next pointer would be the "continental breakfast". If you're looking for a lot of options for breakfast, do not have your expectations too high. I would say it had just enough and most of the food was either too salty or bland. I settled for eggs, sausage, and some oatmeal. They did have juice which was nice, but yeah it's pretty basic for breakfast options. Other than that, my stay was seamless. I just wish they were more accomodating regarding their policy. read more

I would not stay here again. Not worth the price for what you get. Cons: -The bed had rust stains. I called and asked the bed to be checked since it looked like dried blood. The housekeeper said it was rust, which is fine to them? -The a/c is a unit (not central) and it stinks! The air filter has probably never been cleaned. Luckily the window cracked, so I could air out the disgusting smell. -Tiny room -Dusty -It's not near anything. It's kind of in the middle of nowhere. -Busy street. -Water pressure is abysmal. One of the worst hotel showers I've experienced. -Expensive for what you get. -No umbrellas to borrow. The staff suggested I buy an umbrella. -The breakfast was disgusting. I know it's "free," but it was pretty bad. The "meat" was bricks. Pros: -Window opens. -Internet is fast. read more

Nice and clean room and conveniently located near Barclay Centre. I was facing the street and was catching up on sleep but across the street they are doing construction for the entire day. Granted this won't bother most folks since people would be out and about. read more

We spent one night here and the price was right. Very good location. Walking distance to subway and great food options. Front desk(cersay?) was friendly and helpful. The Bed was comfortable, although sheets were worn. Our room had a good view of the city and bridge. We didn't try the free breakfast. Would stay here again. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Hotels Near Me - Brooklyn, New York

See all

Hotel seemed nice enough and front desk staff was nice. The problem is the marijuana smoke that was streaming into our room. Someone from front desk came up after we complained and got whomever it was to stop from 11pm til about 6am. Then, it started up again. If you have a lung disease or even asthma, I would recommend staying away from this hotel. We left 2 days early and had to find another hotel. After all the complaints, they still charged me the over $550 for the night but "didn't make me pay to leave early". They also gave me 1,000 points extra (about 1/20th of a free night). We were told that smoking is not allowed in any hotel in NYC, including this one. But, that they "work with people who don't necessarily follow the rules" & they will do an "internal investigation". We've always been loyal to Marriott, but evidently, in NYC, this isn't the best idea. read more

I've been a Marriott member for over 42 years and in all that time I have never arrived at a property and being told we don't have the room you booked. The so-called manager Senedu Demissie told me that my suite wasn't available because the occupant didn't want to leave, as we were staying only one night, It's pretty clear to see they made more money by refusing me. Apparently, there are only two suites in this hotel, do you think their name is misleading? I'm assuming this is a franchise property and not Marriott owned why they would allow this property to degrade their brand I don't understand. Be warned don't expect Marriott standards. read more

This hotel has been the worst hotel that I have ever stayed in. The service is terrible. The heater was broken in my room and the thermostat was reading 92 degrees and it still took them 3 hours to give me another room. Then the room that they gave me was a downgrade. You pay $40 a day for parking but they want you to park in the overflow parking so that construction workers can park in the front lot. NEWS FLASH construction is everywhere and will be until the end of time. The breakfast is horrible at best, runny eggs, greasy bacon and dried out turkey sausage. How does the hotel offer free Wifi and you can't use it, unable to connect at all. I'm here on business and had a long work day so I faithfully use the DND sign to ensure that I get rest but nooooo the housekeeping manager knocks on the door at 10am saying I haven't had service in several days and she needs to do a we'll check, but she needs to come inside and inspect the room looking for dead bodies I guess!!! When I complained the so called manager Jessica, just brushed me off, and whenever she was at the desk when I left for work, when I returned, my card keys wouldn't work. . This will be two weeks of pure torture, but when I return to NY I'll pick another hotel. Marriott.... Do better!!! read more

Perfectly satisfactory. It was clean, had a great bed and shower. What else do you need? The breakfast did the job, not a culinary breakthrough, just plain good. Again, no housekeeping services to tidy up the room between nights one and two. I don't get it? I understand the eco factor with saving on linens etc. but what does it take to pull up some sheets and tidy a bathroom? Don't like this trend post covid lockdown. It's cheap and takes away one of the funnest parts about staying in a hotel. read more

Fairfield InnFront Desk double charged my booking made through Booking.com. A case was opened by a later front desk staff. Unresolved in September 2025 for $1000, the staff now hides behind full phone mailboxes. Don't stay at this otherwise quite nice hotel. They are not professional and you are at risk of losing a good deal of money. read more

I had to make a last minute cancellation on a very expensive reservation here due to a family medical emergency. Thank you Marriott for waiving the fees and giving me my money back. I appreciate you doing the right thing. This is a great reason for me to be so loyal to Bonvoy- thank you. read more

The building looked new and was clean overall. The location was pretty prime and honestly, everything about it from the outside was good. Parking was a bit rough but that's expected as it's downtown Brooklyn... I just wish they had a sign to instruct or divert traffic so you're not confused. The hotel is right next to a busy street so a bit loud and understandable cause it's downtown Brooklyn. Bathroom is a bit small though and the water was lukewarm at best... I had to take some cold showers. So... The big reason for the poor rating even though all seems well is the service. Hotels are all about hospitality and what not in my opinion. I just got irked cause I was promised late check out when asked and they said ok. I planned around that but... They kicked my wife out who had nowhere to go at I was attending a conference and couldn't even be there for her. If they said no in the first place... That's fine; would have planned around that but I feel like it's more harmful to tell someone one thing and then kick em the next day. The staff seemed stress and it leaked to the customers. read more

In town to drop our kid off at college.. Chose this place because it was close and had suites. Knowing what I know now, I should have listen to my wife and booked a double room at the Hilton. Price: $289.00 per night. Worth it? I don't think so. Service: Noticed an old metric being used as to who gets service. Build Construction/ Quality: The Ceilings are the exposed concrete underfloor of the floor above. Elevator: The 2nd floor is below ground level. Push down to get there. Location: Not in the best part of town. The construction outside of the property forces pedestrians to use part of the hotel front entry as a sidewalk. Noticed some guest get confused and walk in the road when leaving. SNAFU! Security: None on-site. Constant harassment from hustlers/ beggars outside of the establishment. Would I stay again: No. This place feels like a renovated Motel 6 with a business center. read more

See all

Stayed here for a couple of days (Friday, Saturday) in early August. The area seems safe although somewhat in transition. (There is an empty lot right across the street). They have recently renovated and my room was clean and a decent size given NYC. They do have a decent breakfast (Eggs, Waffles, Sausage) and some snacks and beverages (including a couple of beer brands) Didn't have a chance to get to the fitness room but the highlight was the rooftop area. You get a great view of the city & it's a nice space to unwind. Bring your own food and drinks. Parking is limited so if you want a space in the hotel lot and you are checking in late, would advise calling ahead to see if a spot can be reserved. If full, there is a garage (not Marriott) about 2 blocks away which is about the same price. Staff was helpful and friendly. Overall, a good stay if most of what you are doing is in Brooklyn (and you don't mind a 1/2 hour+ Uber, drive, or train ride to get to Manhattan). read more

See all

Room is very small, bed had no mattress protector, bed looked like someone already slept in it, bathroom had hair all over, was move to another room with no microwave and that bed was worst, closet was not dusted, C/IN was awful. Sheets and pillowcases were old #NewSheetsPlease. Just where you are located is a plus but my stay was awful and I will not be returning. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - This is the dingy mattress that has no mattress protector - Hotels Near Me - Brooklyn, New York

Unfortunately, the beginning of our stay was not great. The remote/tv in our room did not work, there was no mini fridge, and our view was of the trash cans and parking lot. The continental breakfast leaves something to be desired. I will praise the manager for his kindness and willingness to oblige us and our concerns. He is the reason that my rating went up from a one to a four. Hopefully the chain here will do better and include standard amenities for ALL the rooms. Maybe next time, I can give 5 stars from start to finish. We'll see.... read more

We were going to stay at the Sheraton Brooklyn, but their lobby was under construction, so we decided to give the Fairfield Inn another try. They advertised that their rooms had been renovated. In our prior stay, we gave a 3-star Yelp review, citing issues with: 1. The HVAC in our room was poor. It was either very cold or very hot. 2. The fitness room is in the basement, has no windows, and the HVAC was really poor. 3. Our room was very small and had no place to sit. 4. The high-speed Wi-Fi did not work. We called the front desk to ask for assistance, and they said there was no support line or anyone we could call. When we checked in, they said there were no rooms upgrades available, but we had a quiet room on a high floor. We took the lethargic elevator up to the 11th floor and found the hallway carpet and wall coverings looked new. Upon entering the room, we did find it renovated, with a new carpet and wall covering, and clean and updated looking bathroom. Though the renovations were clearly an improvement, the underlying infrastructure remained the same. The four issues noted in our first review can be repeated, almost verbatim. 1. The HVAC in our room was poor. It was either very cold or very hot. We asked maintenance to assist. When we returned, there was a note on our wall that the thermostat was out of order, but the temperature could be controlled directly on the unit. This did work better, but there remains HVAC issues here. 2. The fitness room is in the basement, has no windows. But - the HVAC was working on this visit, and the fitness room was updated. 3. Our room was very small and had no place to sit (other than a desk chair). If someone was at the desk, there was insufficient room to walk past them to the closet. 4. The high-speed Wi-Fi did not work. We called the front desk to ask for assistance, and they said there was no support line or anyone we could call. Their security certificate said it "was not from a trusted authority" and couldn't be authorized. Finally, after trying every browser, Firefox was able to call up their login screen. The staff is polite and friendly, a free breakfast is included (though the eggs tasted like they were from a mix), and the hotel is in a pretty good location, on the edge of Park Slope. Would we stay here again? Only if there wasn't a better choice available. Message to the Fairfield Manager - fix the HVAC and Wi-Fi!! read more

See all

Just had the most amazing experience. Room number 815. Im an auditor, live in Chicago, back in NYC for work this week because we didnt finish last Friday. Long tiring day with a morning flight from ORD thrown in. I was struggling with my work bag, luggage, and my sanity after a stressful work day. Serena at front desk gave me a bottle of water, DEMANDED that I not pay, and offered to help get my stuff upstairs. I swear, its the little things like this that make someone's experience. I dont want her to get in trouble, and Im more than happy to pay for that bottle of water. But the sincere kindness that she showed struck me. And it stayed with me. She deserves a promotion. Thank you so much for looking out for your guests. We have to be in Brooklyn Thanksgiving week for work as well, and there is no doubt in my mind where I am staying.... read more

Unfortunately, my biggest nightmare became my reality. I was originally booked from 7/19/2023 to 7/23/2033. On the morning of 7/21/2023 I woke up with bedbug bites. Immediately, I informed the front desk staff. After waiting for nearly 20 minutes, a few housekeeping staff came to inspect the bed. These staff members claimed to be "bed bug experts." Due to the fact that they were unable to find any live bugs on the bed or box spring, they declared that there was not a bed bug issue. However, it does not take an expert to know that bed bugs can hide ANYWHERE. One staff member claimed that my bites were mosquito bites. Unfortunately, I had previous experience with bed bugs and knew the difference between a bed bug bite and a mosquito bite. Despite, no evidence of live bugs there were other signs of bed bugs aside from the bites. 1. The first night that I arrived, I was greeted by a musty smell in the room. 2. After the housekeeping staff left the room, I further inspected the bed and found small blood specks alongside the edge of the bed. I was informed that the hotel was fully booked and therefore they could not put me in another room. The hotel manager informed me that if I was uncomfortable with staying, they could cancel the rest of my stay and try to find me accommodation elsewhere. While waiting for my work company to make arrangements for accommodation, I was rushed by hotel staff to make a decision of whether or not I was staying at the hotel. He explained that if I was not going to stay, they would need the room for another guest. This just proved that none of the staff members took my concerns of bed bugs being present in the room seriously. The hotel was more than ready to occupy a room with bed bugs to another guest. This is just shameful and awful because they did not even hire professionals to rectify and further investigate the issue. Though staff members were nice and as helpful as they could be, it was very sad that they were willing to let another guest go through the same traumatizing experience as I did. Other thoughts on hotel: the reason why this hotel was chosen was because of its location and in/out parking privileges. Although there are limited parking spots, the hotel further limits guests but not allowing any vehicles to park near the fence. Though parking was very limited, I thankfully never had any issues finding parking at the hotel. Additionally, the breakfast choices were limited compared to other hotels and there was not a fridge or microwave in the room. The room's sheets, pillows, curtains, and shower curtains all need to be retired and replaced immediately. read more

See all

I must start by saying the customer service here is amazing and in my opinion the #1 reason I'll stay here again in the future. I took a late flight I into JFK and had the most idiotic cab driver on EARTH who didn't have a GPS and didn't know how to get to this hotel in downtown Brooklyn. I called to confirm the cross streets that appeared on my map because the IDIOT driver said they didn't sound familiar. Efrain answered and relayed the exact same street names I previously told the driver and went on to inform me that the cab drivers are idiots and he also stayed on the phone as long as possible to give turn by turn instructions to the driver to get me to the hotel Safe which was AMAZING... I checked in speedy and efficiently with Efrain who gave me a lay of the land and information about my client location which I would be reporting to the next morning and even set me up a car service for the next morning to the client. I arrived in the lobby 18mins before my car scheduled arrival time. I was pleasantly greeted by the young lady with braids or twist at the front desk. I headed down the stairs to the breakfast section to grab an apple and oatmeal and was again greeting with a smile by another wonderful staffer. While observing the food choices which ranged from scrambled eggs, hard boiled eggs, potatoes, oatmeal, etc.. I was again welcomed by the fourth employee who was replenishing the raisins for the oatmeal. I am very big in customer service so this made my day that there are people who exist on this earth still in the service industry who actual appreciate being employed and don't sit with a screw face all day. The awesome thing is that for the four days I was there this was consistent behavior from various staffers and consistency is key. The room is a decent size for NYC, my view showed the city including the Brooklyn Bridge and a train elevated above the city. Great view.. The reason this review isn't 5 stars is because on my last night I worked after returning from business and when I entered the bathroom to shower there were no face towels so I called down and was told someone was on the way. I waited for about 14mins before calling again and was told he would be right there. The guy appeared 2 mins later and told me that he was searching for face towels because no one working that evening knew where that towels were, HUH.. The face towel he presented me was so extremely thin and rough enough to exfoliate you body and face. "It was all good just a day ago " the towels were plush and had a good smell. These towels NO SO MUCH :-( Housekeeping FAIL read more

See all

Absolutely dishonest and not trustworthy. We had reservations for 2 nights, and on the second evening they called our cell phones and told us there was a water problem and we had to vacate our rooms. Had to leave a family event, rush to hotel, only to find a cleaning crew waiting. They rushed us to another hotel, but clearly had other people waiting for our rooms. There was no problem with the water!! read more

Good hotel overall. This hotel has parking onsite, which isn't easy to find in New York, so that's a huge plus. The front desk workers are friendly and very attentive. They were always at the desk or very close by so they could help when someone came to the desk. The rooms were large and clean, but the hotel is veryyyyy noisy. The noise comes both from the street outside and from the open floor design inside that lets you hear people in the lobby talking or watching tv. I would definitely stay again. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Outside of Fairfield Inn Brooklyn - Hotels Near Me - Brooklyn, New York

Listen, I travel all across the country and stay at some beautiful hotels. Fairfield isn't the best hotel in the country. But what Fairfield is, is the best place to stay in Brooklyn. Its rooms are spotless, the ladies at the desk are among the friendliest of any hotel staff I've ever met. The rooms are small, but the wine downstairs is great, snacks are always stocked, and there is PARKING!! read more

This is the second time staying here and would stay again. The rooms themselves are quiet and can't hear the neighbors, but the street noise was at times loud at night. It was very clean and updated. read more

We loved this hotel, it's location and all the amenities it had like daily breakfast. The bed was comfy, the room was great for 3 of us. The front desk staff were so nice and helpful. The location was amazing, you could walk to great places to eat and walk to the subway near Barclays center a little less than a mile away. We always felt safe walking, and when not up for walking we took Uber's. We would definitely stay here again. We went to NY for some Yankee games. One night getting on the subway was not happening so we took an Uber for about $60 and it was definitely worth the price with how chaotic it was for try to get on the subway after a Friday night game. Otherwise the other days we had games the subway was no problem to take and save our money. The hotel had a neat roof top area, but we never got the chance to go check it out. read more

Terrible customer service. Gave away our reserved room twice and then when we arrived, gave us a room that smelled like smoke. I can't in good faith recommend that anyone stay here. read more

Disorganized check in, has happened 2 times since I've come here. Rooms are never ready when you expect them to be.

Convenient to everything downtown-food-shopping- Hotel-Convenient to Bus Terminal Authority Clean hotel, safe but feels like a prison because the lobby isn't warm or cozy. Very nice rooms but they do not clean your room and restock your towels-they blame it on covid-If you need something late-you will be afraid to take the elevator downstairs because of the narrow hallways and high floors. Complimentary-Nothing-If there was a breakfast we were to afraid to take the elevator before moving hours. Price-Good Price-We were initially suppose to stay at the Sheraton but they changed us to this hotel at the last minute Do not recommend this hotel for families or couples maybe big groups. read more

I really enjoyed my stay at this hotel overall. I was skeptical about the location..... Well, after actually walking there from the Barclays train station, I saw that walking was a BAD idea. So, here is the truth. The hotel is diagonal from a housing project. There were some shady characters lurking around about a block or two down. Also, from many abandoned buildings with graffiti and grime. I am no scaredy-cat, however I would seriously consider being cautious at night. We were feeling adventurous I guess. There is also a artsy type building that is right in from of the hotel, that reads a sign stating to boycott the place. I found that rather odd. But, the beds were clean, the bathrooms looked brand new. I suspect that this hotel is fairly new. It was really nice inside. PROS Awesome breakfast (get there early for good seating) Clean room and bed Bathrooms are huge Restaurants and bars in walking distance Rooftop Lounge was really a good place to relax and chill CONS Hotel will not call a cab for you (They actually called this shady guy who demanded $12.00 to go around the corner. He also asked for my wedding ring...) Shady neighborhood Parking is EXPENSIVE! we didn't drive, but man hearing about the price, I never would. read more

See all

I gave this hotel one star because the day staff was nice, however, under no circumstances would I recommend this hotel to anyone. I travel frequently for work, so I am well-versed in fact that a great hotel can be ruined by a busy, incompetent, lazy or inefficient Housekeeping staff. To be fair and honest, I checked into the Fairfield Inn and Suites Brooklyn with a pleasant lady named, Tatiana. She was professional, efficient and nice. She was interrupted for several reasons while I was checking in, but acknowledged and apologized. I don't require a gushing welcome to any establishment. I just require one to do their job and help me in whatever capacity as a representative of the business. Housekeeping completely missed on their part of the job. I should have known to check the entire room, when I found the toilet unflushed upon check-in. However, as a frequent traveler, I just wiped down all the surfaces I touch with the Clorox wipes. Bad mistake #1. I went about my business and left the hotel to run some errands and have dinner. Being the equal opportunity customer that I am, when I returned to the hotel, I asked the front desk clerk to relay a message to the housekeeping manager, regarding my unflushed toilet. I said, "I understand that they're busy and have a lot to do, but please remind them of the basics, like flushing the toilet. She said OK. No apology, no empathy, no understanding for my issue. Once again I don't need people falling down at my feet. I just want any representative receiving a compliant from a customer to have some sort of reaction that shows they care about the customer and any issues, as a representative of the business. I didn't get that from her. No one should be surprised that when I did pulled the covers back there was a hair in the bed. This room was listed for $439. Shame on me for expecting more. I called downstairs, and asked for someone to bring me up a new linens because there was a hair in my bed. Forty-five minutes later, after another call, someone brought up one flat sheet. I said. "NO I need everything and pointed at the pile of linens by the door because I took everything off of the bed." The new linens were brought back relatively quickly. She handed me the linens and said call if you need anything else. People should not be asked to pay any amount of money for that type of service. I am Marriott Gold member, probably headed to Platinum in the next couple of months. I would hate to see how they treat the random customer. To be fair this is not usually the customer service I received from any Marriott location. However, I felt people should have a realistic expectation of this particular location. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Oh yeah, HERE IS A BLURRY PICTURE OF THE CREEPY CRAWLER I had in my bathroom. I couldn't get the video to upload to Trip Avisor. - Hotels Near Me - Brooklyn, New York

I stayed at this Marriott recently for three nights, four days. It's a nice 10 minute walk from Atlantic Station Terminal and walking distance to lots of activities (location is great!). The rooms are nice, not overly large, but definitely what you'd expect for Brooklyn terrain. Parking is available for purchase and it's easy to catch a taxi from 3rd Ave. since it's such a busy street. They have a small Market with items for purchase, although I was very disappointing to be denied their "Yelp check-in offer". I didn't know that was possible, but I guess you learn new things every day. Although the offer pop's up when you check in (complimentary beer or drink from The Market), the lady working the front desk said they "no longer offer it." Breakfast is decent, continental style with oatmeal (sometimes runny!), scrambled eggs--with cheese and salsa for sides--and interchanging sausage and bacon, along with potatoes, bagels, muffins, waffles and yogurt. They've got coffee, milk and juices (although no dairy free options). I only wish they'd had more fruit options and regularly carried hard boiled eggs, they do have whole green apples and bananas. With a gym, computer area and incredible views towards Manhattan as seen from the roof, it's a great option for staying in Brooklyn. I'm not sure if the rooms have thin walls or if the place is haunted, but I slept terribly all three nights here. Other then that, it made for a decent stay. read more

I stayed 3 nights at the Fairfield Inn and overall the hotel was a decent stay. Situated in the heart of Brooklyn it was a convenient location. We were about 20-30 minutes from Times Square which was one of the main attractions on our list. The staff was very friendly and attentive and they were available to provide assistance any time if the night. The hotel has complimentary breakfast as well that was a huge bonus for me because that's one less item I have to spend money on. When they say complimentary breakfast they really meant it. It wasn't just like bagels and toast with coffee. They offered oatmeal, cereal, eggs, waffles, sausages, you name it and basically they had all the essential pieces of an American breakfast! The breakfast attendants Jaman and Carlos really went above and beyond their respective duties to make sure we had everything we needed and then some. That's what I call service! Ok so some issues we had with the room included the AC was never really consistent. It was always too hot or too cold in the room. I shouldn't be waking up in the middle of the night in a sweat trying to figure out the A/C situation. There was no fridge in our hotel room, so any drinks we got had to be finished that same night or else they wouldn't be crisp for the next day. Overall the hotel was very cozy and I would recommend staying here again if I ever find my self in downtown Brooklyn. read more

Friendly, helpful staff Generally positive layout and furnishing Some serious operational challenges that need attention I'm an ardent Marriott fan and longtime Marriott Rewards "elite" member. I research the places I'm heading to, but can usually rely fundamentally on the fact that if a place needs some help, Marriott is ahead of the game in starting full, thorough, and relatively fast renovations. ...but for this property, it's a new spot, and the upfront planning was the problem, not issues of being out-dated. Situated in Gowanus on 3rd Ave across from a public playground (Thomas Greene), for a relatively inexpensive nightly rate (and a level 5 Rewards level...affordable for NYC), I thought it was worth a shot and could be a true find. And I did find several things: 1) The general layout and design overall of the hotel takes decent advantage of the plot of land it sits on - the rooms are on the small side, but not claustrophic. The rooms are appointed nicely, with modern touches, and Wifi is free, which is a solid benefit. 2) The location is fair - it's the job of the person booking a reservation to check a map before reserving, so I knew roughly what the lay of the land was, and in general, I was good with it. As stated earlier, a playground diagonally across the street (and not the oh-man-what-happens-over-there-after-dark kind), a few blocks away from Atlantic Avenue, a three-minute drive to the Brooklyn Bridge to the north, or to Prospect Park to the east, and again, all in a new building. 3) I didn't check out the rooftop patio area, but on a sunny afternoon, with the amateur drum band playing over in the park across the way, and a drink in hand, that would be a strong offering to take advantage of. 4) Parking is $25 a night, but the lot is exceedingly limited in number of spots, ostensibly is at a premium because of limited street parking and security issues, and offers little in the way of actual security. For the night I stayed, I was in and out three times - found the last available spot when I arrived at 4pm, found no spot at 10:30pm but was offered a chance to double park until a less-illegally-parked car moved 30 minutes from when I arrived, and found no potential to park on the property at 2am. I parked on the street (Butler St., adjacent) overnight. However, my parking fee was credited promptly when I shared my experience with the front desk clerk. 5) A decent continental breakfast is free with your stay, which is a great bonus in most locations. However, the dining area during breakfast was full of guests with only one (poor, overwhelmed) woman working on replenishing yogurts, fruit, coffee, etc. With the seating arrangement, full and boisterous crowd, and limited food availability, it felt like I'd just showed up to breakfast at a sleep-away camp mess hall with about 40 strangers. Very unpleasant - but hey, patience is a virtue, right? I was disappointed with the stay itself, but not disappointed that I tried it. Marriott on the whole generally has their act very much together, so I think word will get around that this location needs some operational help, and the hotel will take a turn for the better. They must find a way to make the food service area work better - that's their own internal procedure, and I think that needs attention first. Parking in New York City at large is generally a challenge; I think if they did a better job outlining that their lot is limited upfront, they'd disappoint fewer customers, as the street parking didn't seem all too impossible from what I saw. Alternately, maybe they could look into acquiring some more spaces close by - charging $25/spot/night might afford them that luxury. All of the staff that I encountered were both friendly and helpful, with the extra bonus of working patiently, quickly, and diligently to try to solve some of the problems associated with the new hotel hiccups. In time, I think it'll get better, but it wasn't working well this time. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Hotels Near Me - Brooklyn, New York

Very nice. Lovely staff. I used points and my friends came a day early (and paid). They asked if we could keep the same room and they were very accommodating, while waiting for me to arrive. Most impressive was that the front desk person remembered my room number, without me having to tell her my name, when I needed my key recharged the next day! Awesome rooftop patio. Decent neighborhood. Would definitely stay here agin. read more

A VERY special thank you to Charles, the night front desk employee at Fairfield Inn & Suites in Brooklyn, NY for going above and beyond to accommodate me this evening. I made a reservation for a room for two nights at the last minute over Labor Day weekend (one of the only rooms still available for this busy time of year). But, phew! It was available and, at this point, my only option. When I arrived it turned out that the website I'd booked on had mistakenly given away accommodations that weren't actually available. Instead of just turning me away, as many hotel employees would do, Charles spent nearly an hour trying to figure out how to put me in a room. He was kind, genuine, and now, my hero!!! Someone give that man a raise. read more

Problems with rooms and TERRIBLE staff attitude. TV not only wasn't plugged in, it NEVER HAD BEEN - cord was bundled so it didn't reach socket. What kind of hotel installs a TV that can't be plugged in? How many guests had stayed in that room with no TV? Desk clerk response to a guest complaining of no TV and no hot water: "If you don't like it you can just leave". We had to camp out half hour at front desk to get linens for pull-out couch. Great customer service attitude, right? Towel rack and plumbing valves falling off. read more

Idk if my booking through Priceline gave me a disadvantage but I got a 4th floor dingy small room with a view of the parking lot. The only redeeming factor was a clean bed (I hope!!) and delicious oatmeal with yogurt and fruit. Eggs were atrocious. I'm not a food expert, but I had better eggs at McDonald's. Not in a Hurry to return. read more

Fairfield by Marriott Inn & Suites New York Brooklyn - Cute but doughy waffles - Hotels Near Me - Brooklyn, New York

Due to work my husband and I have been in and out of hotels the past few months. Coming from St. Louis you expect the same old service every time. But, at the Brooklyn Fairfield everyone is extremely nice. Starting with the front desk. Since we were here for 3 weeks we asked for a mini fridge since ours didn't. None were available but as soon as one was it was delivered to our room. The cleaning staff. All the staff were really friendly. A smile and a good morning is always nice to hear. Our room was always cleaned throughly and fresh linen replaced several times rather then just remaking the bed. The breakfast staff. I wish I remembered his name! After a week of being here some staff recognized me and greeted me daily. The breakfast can be crowded but they do their best to keep everything stocked and open up a separate room to accommodate more people. You'd think all hotels would have the same service but this hotels staff go above and beyond some of the nicer hotels we've been to. I would recommend this hotel to any of my friends and family. I look forward to a future return when we are in the area again. read more

Have stayed here twice for work now. Breakfast is the best I've ever had at a Fairfield. Staff is friendly, rooms and common areas were modern and clean. They do have a very small parking lot. I was able to get a spot during one stay but not the other one. Had to go up and down the side streets a few times to find a spot, but it's Brooklyn, it's to be expected, no big deal. If you do get a spot in the parking lot, beware: cars will block you in because they'll park in the driving lane if they can't find a spot. I wish the hotel policed that because you should never have to be trapped in a parking spot unable to leave. I'd gladly stay here again next time I'm in Brooklyn. read more