Great location! Close to the city....shopping & restaurants are endless. Pleasant and welcoming staff! Clean rooms and nice view. Would stay again for sure! -Amy read more

Had a really great stay here! The staff was super friendly and welcoming from the moment we checked in, and the entire hotel had a great, quiet atmosphere overall. The rooms were extremely clean, comfortable, and well-maintained. The only real downside during our stay was that a dog in the room next door kept barking at times, which was a bit annoying. read more

I have been a longtime user and guest of Marriott hotels & brands for YEARS, especially the Aloft brand in particular - the Aloft New York Brooklyn is by far the WORST Aloft/Marriott I have EVER stayed at. Customer service from the front desk and staff THROUGHOUT the stay was abysmal and horrendous. Half the time you couldn't even find someone AT the front desk to help you out with anything, and when they were there, they literally would drag their feet or pretend to do something when they actually weren't! Anytime I requested or asked for something, I would be told it's 'done' and that I'm 'good to go', but inevitably I would find out that NOTHING had actually been done!! This led to me also receiving very rude interactions with the housekeeping managers, who would act like I was in the room without permission due to the lack of communication between any of the staff here regarding my check-out times and other such issues. As for the hotel itself, it clearly is not being properly maintained, and things are grimy, dented, and nasty throughout the rooms and halls. The door handle for my first room literally BROKE, and doors throughout the building all have half broken, drooping door handles...scuffs, marks, and broken bits EVERYWHERE. It shouldn't be that hard to maintain a relatively new hotel if there was an effort AT ALL put into it, but the staff/management here clearly DOES. NOT. CARE. AT ALL. OH - and watch out for scams here when it comes to charges they'll put on your card!! They created a second folio and had multiple duplicate charges for the SAME room and the SAME nights, and have refused to remove them!! I have disputed the charges on my card and filed complaints with Marriott regarding the shady, scam-like activities that the management at this hotel engages in. Needless to say, I will NEVER stay at the Aloft New York Brooklyn Hotel EVER again - and I highly recommend that all of you steer WELL clear of it as well. read more

I had a great experience at the Aloft. With Admiral status they treated me so well. Check in was easy with a fruity drink if you had to wait for your room to be prepared. Lobby has a nice bar if you need a quick drink as well. There is a gym on the bottom floor for your workouts. Rooms were clean and spacious. The staff had your room clean and perfectly organized every day if you wanted. I was also lucky to have a nice balcony to get some fresh air when I wanted look at the nice view of the park below. If you are staying in Gowanus then this hotel could be for you. Come check them out . read more

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I had such a wonderful experience during my stay at Aloft Brooklyn. There are many great things to love about this hotel. Firstly, the customer service I received was excellent. Checking in and out was a breeze. I also appreciated that they accommodated me with having a lover level floor. Second, the hotel itself is modern and spacious. I believe they recently did renovations. My 7th floor room overlooked downtown Brooklyn, so no complaints here! Lastly, this hotel is in a prime location. Just two blocks away from the B/Q/R train on DeKalb, and directly across from City Point and DeKalb Market. So many options for shopping and food! read more

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Exceptionally comfortable bed, friendly staff, quiet neighborhood. I'll be back. There is a great late night pizza place right down the street and plenty of shopping and dining options nearby. read more

This Aloft is such a fantastic property! So close to everything. Easy to get to from the subway. Attentive staff like Steven and Ashley who make you feel at home and are always welcoming. They make it happen here. Clean. Same thing every time. I love coming here between trips read more

The night we arrived was after a 6 hour delay with a 14 month old. It was a rough and long day, including the uber ride to the hotel. BUT... the moment we got all of our belongings into the hotel lobby, MARIO was the most soothing of souls!! He was so wonderful, kind and accommodating. Immediately offered us much needed water and told us he was here for us if we needed anything. He was genuinely compassionate. This man, made our stay so much better. I'm grateful for his compassion and kindness more than he will ever know. 5 stars because of MARIO!! The hotel was very clean as well. read more

We had to change rooms twice in the first 24 hours because of mechanical issues in both rooms. Having asked for a quiet room, we ended up with music blaring through the walls until after midnight. Not going back for sure. read more

While the customer service was great and the room was decent I did experience other MAJOR issues. Bed bugs...you got it right, bed bugs. I noticed two during our stay along with a roach found in the bathroom. Along with this not only do they put a hold for incidentals they also put a hold for the full stay on top of the first night. Loved our stay up until the point of bed bugs but will never stay here again. Great location but not worth the headache. Told the front desk and they were only able to give Bonvoy points. Would give 1 star but the front desk receptionists were so kind. Pool is also no longer a thing so don't ask. read more

Aloft by Marriott New York Brooklyn - Blood from killed bed bug...yuck. - Hotels Near Me - Brooklyn, New York

The hotel is in a very convenient location (subway, stores, etc.). The rooms were clean and comfortable and the front desk service was good as well. Overall, good experience staying at the hotel. read more

Pretty disappointing. They're undergoing renovations (note to self - don't stay at a place undergoing renovations, unless you check first to find out the details.). I asked at check in where I would be able to get a coffee at 6AM and was told not here, they don't have any coffee right now. In my book, thats truly unacceptable for a hotel. The lobby, hallways and room were in disarray, I guess because of the renovations. The room was barely OK, it felt a little.run down and nothing felt especially clean about the entire place. There was no ironing board or iron in the room, although our reservation said each room had them. I wouldn't stay here again. read more

Aloft by Marriott New York Brooklyn - Hotels Near Me - Brooklyn, New York

Back in August, I came to Brooklyn to surprise my fiancé . His ship was coming to port at the Brooklyn Navy Yard for a few days, so I came to visit. The hotel was easy to get to from JFK airport. I arrived super early before check in, but the hotel does allow you to check your luggage, so I did, and left to go walking and take in some grub and sights! Check in afterwards was easy, staff was very friendly and accommodating, our room was clean and had a great view of NY! I would definitely stay in this hotel again! read more

I liked the lobby area a lot, the room was kinda small but soo pretty, being in the 21st floor made my ears clogged everytime I used the elevator There was a chewed gum in the lamp over the bed, which was probably hidden sticked there by another person before us, everyone was really nice and the gym is wonderful, location wise is great aswell read more

A great location. Across the park from Trader Joe's and Target and near many subway lines. The desk staff was very jovial and friendly--unusual for NYC. The room was okay. I noticed many little things that were in need of maintenance. Overall, a decent value. I would stay here again. read more

This Location in "downtown " Brooklyn can be very convenient- depending on where you're going. In room fridge, is nice. Electric wall outlets 3 of them- that don't work- odd and annoying. The in-room safe requires you to swipe a credit card and is also not secured to any part of the room - wtf! You will experience a loss of internet connectivity on T-Mobile due to very low phone reception and a lower reception on Verizon inside your room. No secure hotel WiFi- sad. You will likely hear the constant rumble of the elevators, street noise and the neighbors in the next room and hallway so bring earplugs and run the fan on constant. There's a Target, Trader Joe's, and many restaurants/ bakeries within a few blocks - so if you don't want to overpay for the convenience store in the lobby there are options, for breakfast,etcetera. The sink area has great lighting, a nice surprise in contrast to the odd esthetic choices of this hotel chain in furniture, decor, and utter lack of sound absorbing construction. The shower water is hot and pressure is okay- there's no adjusting the shower head. Turn the nozzle handle up from the bottom clockwise to get to the warm water. This is a Marriott hotel so it has the same terrible selection of tv service options with no ppv movies or streaming from your devices. The bed is firm and comfortable and the four pillows are of varying levels of softness- decent sleeping. The window shades are not blackout. I will not be back. read more

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Stayed here for about a week with my dad. The Asian guy with the bangs at the front desk made a homophobic comment when we were checking in, weird. The room was not clean. Found a lot of random hairs of various lengths all over the room. Not convinced their housekeeping staff actually clean anything, they make the bed/give you fresh towels every other day FYI. The walls are thin and walking through the lobby will give you a headache. read more

This small 170-plus-room hotel with a bright, cheerful lobby felt intimate and welcoming. Its close proximity to the DeKalb subway station and the City Point, which houses a Target store, a Trader Joe's, and the DeKalb Market Hall that offers a dazzling array of cosines, plus several interesting restaurants right adjacent to it, made it a good choice of stay when visiting Brooklyn. Our room on the 17th floor facing the City Center was quiet, cozy, and clean. It came with a small fridge. The bed was comfortable, and the shower water was strong. The staff were courteous and helpful. We had a very enjoyable stay. read more

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We were able to choose our check in time online but when we got there after a hellish redeye and endless subway ride from the airport, we were told at 8am that our room wasn't ready and we could store our stuff until around 2 or 3p... it was 8am and we hadn't slept since the day before so we opted to take the available room which was two beds. It was our first real trip since getting married 8 years ago and having kids and it was a pain in the ass. The hotel was fine.. for the price I expected so much more. There is a lobby counter bar that is very limited and is not open often and sort of a corner area that sells basics. The website and the hotel make it look like they have a pool but when you get there, you find out about it's really the hotel next door's and you don't have access. The one thing I appreciated is there's a sort of mall across the street with a Target and food hall which kinda made up for the lack of room service and bar. Hotels in Brooklyn are all pretty pricey but this wasn't the cheapest option by any means and I expected more. read more

We stayed here for 3 nights last week and we had a really great experience! The walls were a bit thin, I could hear someone in the room next to us playing a video game or game on their phone, but it was short lived and not late at night or early in the morning. The reason for the five stars is for the location, there are places to eat next door and within walking distance. There's even a Trader Joes across the street. The amenities: gym, roof top bar, small hotel bar, but the five stars is mostly due to how kind and welcoming the staff were. I would stay here again. read more

I spend around 300-325 days on the road a year. I have ambassador member status with Marriott and typically stay true to the Marriott brand. Without a doubt this was the worst Marriott property I have ever stayed at. I'm not sure what is going on but it seems that staff may be split between the Aloft & neighbouring Sheraton hotel so it's rare to find someone other than a security guard on duty at the desk. Upon checking in, the desk could not find my reservation although I had a confirmation code on my phone in the Marriott app. When I was finally given a room key after a lengthy check in process and opened the door to the room and turned the light on I was embarrassed to wake up a couple who from the looks of it seemed to be living in the hotel and hadn't had a cleaning of the room in a fair while. The room which was on one of the higher floors (22nd) was pitiful. Even stepping out of the elevator was a shock to the senses. Holes in the walls, filthy stained carpets in the general area and a rancid smell. The room seemed filthy too and although the bed sheets were clean, I decided to sleep on top and keep my shoes on the entire time I moved around the room. I turned on the television to be met with a greeting saying that it had been stolen from Hilton Hotel group. The photos below speak for themselves. They are doing some major upgrades apparently so time will only well, but I would definitely be sceptical of booking here and personally I won't be staying here again. read more

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The hotel is in a great location. There are 24 floors and the room views are breathtaking taking. Complimentary coffee and tea in the lobby is very morning! There's a pool table, bar, snacks for a fee, and a lounge area in the back. We arrived early we were able to store our luggage in a locked storage room before check in time. The staff was very kind and helpful they even let me borrowed a measuring tape to measure the bedroom in an apartment I was viewing that day. My room had 2 full size beds, the room was clean. My daughter killed a roach in the shower area on our first night. I mentioned it to the staff on our way out and when we returned the room was cleaned and we smelled bug spray . The next morning my daughter killed two bigger bugs in the bathroom area. I reported it to the staff and they were apologetic and moved our room immediately. However on the 3rd day the manager called me to see what happened and she apologized and gave me a 50% discount on the total charge and points on my Marriott bonvoy account. I still haven't received the points. I called today and they assured me they would be added today. I was satisfied with my stay and the resolution. We didn't see any bugs in the new room. read more

There's a review from June 2022 saying that they were undergoing renovations at the time. As of June 2023, they still are. Three stars for being basically sanitary, safe, and near a subway. There was nothing WRONG with it, but it was shoddy and a little bit depressing in several ways. The biggest one was that the internet kept kicking me off, and sometimes I had to turn my wifi off and on 5-10 times before it would let me log in again. Fortunately it wasn't kicking my phone off and I was able to share the connection from there, otherwise I'd have racked up a lot of data charges! The front desk staff weren't very good at using the computer system. The bed didn't have fitted sheets, just a few flat sheets on top, and they kept shifting in the night so that I'd wake up on the nasty vinyl mattress pad. There's a fridge downstairs selling some frozen foods, but as far as I could tell no way to heat them up (either in the lobby or in my room). My room had nice blackout shades but they were slightly misaligned with the tracks on the wall so they kept on getting crumpled and letting light through anyway. Like I said, nothing major wrong. Don't hesitate to book here if the rates are favorable and you're wanting to use the subway during your stay. But definitely not my favorite hotel. read more

I was deeply disappointed in the Aloft Brooklyn property. When I went to check in, one desk clerk was speaking so long with an already-checked in guest that the guest finally told the clerk to wait on me. Upon using the bathroom in my room, I found a pair of black panties on the floor next to the toilet; in the shower stall, the shampoo and hair conditioner bottles had broken off from the shower wall and were lying near the drain. When I advised the front desk of these circumstances and showed them pictures of the situation, the desk clerk said "sorry" but did not offer to either place me in another room or have housekeeping come and attend to the items. The situation existed for the entirety of my stay. In addition, the air conditioning unit was so loud, it made sleep difficult. Although it could have been turned off, it was an extremely warm night so that wasn't an option. Also, the temperature couldn't be adjusted. Finally, when I went to check out, I was told I couldn't be given a copy of my bill because the printer was "out of ink". I've always made Bonvoy Marriott properties a priority choice. Although I am a hotel member, I'm sorry to say I'll reconsider this on future travels. read more

Aloft by Marriott New York Brooklyn - Worn black panties by the toilet. - Hotels Near Me - Brooklyn, New York

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This particular ALOFT property is more "worn" then others at which I have stayed. There is a sign in the lobby asking for patience during remodeling but it is not clear what remodeling is in progress. The room itself was fine. surfaces clean and everything works. I declined housekeeping so I can't comment on that. The lobby is a bit confusing with numerous sitting areas but no clear organization. The breakfast area was small and also a bit disorganized. read more

I stayed here for 7 nights June 7 - June 14, 2024. Unfortunately the bed in Room 1008 provided the worst sleep - or really no sleep - I asked for another room but that was not possible. So I suffered and got 4 massages while I was there - not in the budget! The blackout shades did not block the sun - streaming in hours before I would have normally woken up. When I researched the hotel I specifically planned to stay there because of the pool. Well the pool is there but it is closed - I was not informed about this until I asked a couple of days prior to arrival. The shower in the bathroom is horrible - no pressure and the head is fixed so I was unable to adjust it. I also asked for soap several times - bar soap - they told me that they did not have bar soap in this property. I will not be staying here again:( So sad because the location was perfect for me with both of my sons living equidistant from the hotel so made it very convenient to see each of them everyday. read more

Great place to stay clean, close to everything, and very pleasant personnel. The best little secret is the bar and Jen. The most caring bartender around who has the best sense of humor. Makes customers feel at home when you are out of town. Even if you are not staying here stop in at the bar just to hang out with Jen. I give her 5 stars!!! read more

Great location, super close to the R train. Street parking was not too difficult for NYC if you're leaving before 9-11am next morning. Perfect for day event/trip. Aloft breakfast options need improvement. Sure, it's snacks and pastries like any other aloft but if you're going to have a menu of items for sale, at least match over 50% of the items that's actually available. Neighbor was a bit loud at night, so walls are not extremely sound proof. Bed and pillows were really comfortable (consistent with Marriott experience). We did get complimentary upgrade to a large suite like room that was great. Overall 4.5/5. read more

Aloft by Marriott New York Brooklyn - Awesome place to crash for a visit to the city - Hotels Near Me - Brooklyn, New York

Really impressed with our stay. I was nervous based on the other reviews and with them being under construction. Didn't notice the construction one bit. It was clean, everyone was friendly. Was it small? Sure, but we are on a vacation... not there to sit in a hotel room! read more

0/5 stars. My husband and I visited NY to celebrate an anniversary and birthday and this is by far the worst hotel experiences we have ever had. Not only the worst experience we have had, but the most expensive hotel stay we have had. We stayed 4 nights. On the first day there we let front desk know that our TV had one channel (and the audio was in and out) - yet it's advertised online that the hotel offers hundred of channels and HBO. Even after saying something on our first day, the TV wasn't fixed the entire time we were there. Things looked run down in the room. I hung up my towel on the towel rack in the bathroom and the bar immediately fell to the ground. Again, we informed the front desk and nothing was done. Lights in the room were broken and there was a hole in the front door (literally looked like someone had broken in at some point). When we got home from our trip we followed up day after day because we were so disappointed with our experience. Dealing with the hotel and Marriott head office has been a massive headache. For an industry with a main priority of customer care and customer experience, we feel completely ignored. Very disappointed with Marriott and we won't be staying at any of their properties again. Awful, awful, awful. read more

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I just stayed at this downtown modern hotel for my nephew's wedding. I can't thank you enough to their general manager and staff to accommodate my nephew tea ceremony at the loft and our stay. Clean, modern decor and friendly staff. easy access to the wedding venue, near the bridge and you can feel the vibe of being a brooklyn nite. This Hotel is a great location for all the brooklyn sites. read more

I came to the Aloft hotel on a cold winter night. It was solely for the sole purpose of celebrating my cousings "30th" birthday. Upon arrival we made arrangements for an ajoining suite and an additional room on the same floor. We were a party of 12 females. They told her yes they could and when we arrived they gave the ajoining room away and put us on the 4th floor while the other party remanined on the 2nd floor. #horrible. The rooms were clean and the cleaning service was amazing. The front desk needs to be brushed up on manners and phone etiquite it was that bad. The bathrooms are very small and no accomodating for a party of two or three in the room. We could not figure out how to work the thermostate in the room becuase it was cold one min and unbelievely hot the next. Will I be going to the Aloft for a one night stay? I dI came to the Aloft hotel on a cold winter night. It was solely for the sole purpose of celebrating my cousin's "30th" birthday. Upon arrival we made arrangements for an a joining suite and an additional room on the same floor. We were a party of 12 females. They told her yes they could and when we arrived they gave our a joining room away and put us on the 4th floor while the other party remained on the 2nd floor. #horrible. The rooms were clean and the cleaning service was amazing. The front desk needs to be brushed up on manners and phone etiquette it was that bad. The bathrooms are very small and no accommodating for a party of two or three in the room. We could not figure out how to work the thermostat in the room because it was cold one min and unbelievably hot the next. Will I be going to the Aloft for a one night stay? I don't think so. Will I be going back to their restaurant on the roof top? HELL YEAH! Make sure you ask the right questions before booking. The only great thing about this hotel is location. on't think so. Will I be going back to their restuarant on the roof top? HELL YEAH! Make sure you ask the right questions before booking. The only great thing about this hotel is location. read more

Aloft by Marriott New York Brooklyn - small bathrooms - Hotels Near Me - Brooklyn, New York

Just say "no." First off, there was not a phone in the room, and I was placed on the 15th Floor. I used my cell phone to contact the front desk, and the only phone number they have I got on a phone with someone from Marriott (who knows) and they could not transfer to the main desk. The fire alarm went off at least five times during two days at the hotel, and after it would repeatedly go off, finally someone would say over the intercom, that tenants did not need to evacuate the building. No vending machines within the hotel, (they told me there was no place to eat within the hotel), No WI-FI that worked on the 15th floor and being in New York for business purposes. I had to go downstairs on a cramped little area to hook up my lap top to do the business part of my trip. How unsafe could you get when you are 15 floors up, with NO emergency landline phone, no way to contact the main desk, no way for wake up calls, no Wi-Fi...Unbelievable. read more

This was a good place for the money, and I liked the location in Downtown Brooklyn near many train lines. They crew cleaned it every day, even though I asked for every other day, and the shower didn't have anywhere to place anything. I didn't like the smell of their choice of soap/shampoo, so I had to bring my own into the stall with me, and the only place to put any of it was at the bottom sill of an opaque window that let in light. Other than that, it was fine. read more

I needed a place to take a work call and stay for one night and this place fit the bill. I arrived in Brooklyn around 10am and needed early check-in. I requested early check-in when I booked the room and it stated they couldn't gaurantee but would try( as most places). Banking on this I booked a room and arrived around 11am. They had my room ready, thank goodness! My room was on the 15th floor (#1501) and it was a great room (1king bed), no issues at all.Everything was clean, the floor had a little bit of a stain but not much. I had ordered room service and it came quick. They even called to state they were out of an item but could substitute it. One thing about the lobby, I wasn't sure if I was in a convience store or a hotel? One side looked cool and trendy the other side looked a bit hodge podge of stuff and I wasn't crazy about how the check-in counter looked, a bit messy. I think if they worked on these areas it would look awesome. Overall I had a great stay! I would for sure stay here again. *If you are an spg member like me check out is 1pm instead of 12! read more

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Very comfortable and a super convenient area to stay. They have a very attentive cleaning staff as well.

This hotel is a true three star hotel. Nothing more and nothing less. If you want a hotel with glamour and top notch accommodations - go to another place. If you want an affordable, convenient, overall decent hotel. I would recommend this place. Pros Friendly front staff Hot tub and pool Convenient- close to subways, shopping Cons Loud - rooms are super close to each other and you can hear people slamming doors. Also the rooms are right next to a dog park so you will hear barking bright and early Cleanliness- the carpets were dirty in the room Lack of late night food - make sure you eat before you get to the room as the hotel bar and all other restaurants close at midnight. Overall it was a decent experience and the hotel is close to everything. I would stay at another hotel just because the rooms are so tight that I can hear conversations in the next room. read more

I stayed here over Christmas and liked it, so I came back in March when I was up here visiting family. This time the rooftop bar/club was open -- along with the blaring music you can here several floors downstairs and in my room until 1am. When I called the front desk to see if anything could be done, the representative seemed to think I was a little nuts to expect a quiet room to sleep in. Never staying here again. Great location, but clueless management. read more

This hotel, owned by Marriott, is below the standards usually expected and provided by Marriott Hotels worldwide. I say this a a Marriott Gold member--shame on Marriott, corporate needs to decide whether it wants to invest in renovating, or dumping this tired hotel. There's a hip, trendy facade to the place, but it's just a facade. Everything else seems to be dark gray (gloomy gray), shoddy, low quality and minor league. For example, shampoo, soap and lotion is not provided in the rooms, instead there are liquid soap dispensers in the shower---ours were unlabeled, so you had to guess which was shampoo and which was liquid soap. The room clock was broken. The glasses in the bathroom were those plastic ones wrapped in a layer of plastic that you find in super cheap roadside motels....and so on. We asked the front desk if they offered room service and we were told "yes" but when we asked for a room service menu, we were told by the front desk that they didn't have one--and we could call over to the Sheraton next door because that's where the room service comes from. Huh? You mean you really don't have room service and you borrow Sheraton's. So weird. Valet parking...takes 30 minutes to an hour for them to bring you your car. Why? Because it's really the Sheraton's valet parking not Aloft's. Come to think of it....after all the above, why not just stay at the Sheraton next door?! Avoid this place! read more

Honestly, this was one of the worst experiences I've had at a hotel in a long time. It all started at the front desk, I was waiting to be checked in for about 45 minutes, no exaggeration. To make a bad time worse, the gentleman at the front desk did not acknowledge me AT ALL, I had to make contact with him to see what was going on. I asked what was going on, because there was now a long line behind me and no one knew what was happening, only to find out there were no rooms available for an indefinite period of time. For me, it's communication--let me know what's going on, maybe I can go grab a quick bite to eat, maybe I'm in a big rush and have to book elsewhere but to be left in the dark is very frustrating. I understand the pressure I've must have felt from everyone but just communicate, don't hide behind answering the phones, or walking away to "figure things out", let us know what's happening. The manager came to the front desk and walked right on by, I was floored. The hotel is undergoing renovations so it's not looking like how it looks in the pictures, so that's something to keep in mind. The lobby is very subpar and the rooms are whatever, NYC hotel rooms aren't that big anyway. Aloft is usually a solid pick, but I was definitely disappointed with the service from the lobby all the way up to management. read more