Happy, helpful staff. Very clean rooms and public spaces. Great free breakfast. Inviting gathering…read moreareas, inside and outside. Right on the lake, tasty brewery next door, walking distance to the lift bridge and many restaurants.

Our first stay was pleasant, although the room smelled of dirty mop water. That wasn't great. Our…read moresecond stay, the room did not smell, but the beds were uncomfortable, and the complimentary breakfast was not good - reconstituted powdered eggs and greasy sausages. No non-nut milk alternative. We won't go back. Too little for too much money.

This Hampton Inn has some age on her, but she's in a great location and is well kept! I would rate…read more4 stars but the cost outpaced the age and general atmosphere of this hotel, but the price could very well be consistent with summer demand. Beautifully set along the boardwalk and canal park commercial area, this location is perfect for Duluth visitors! The hotel and room was very clean but just was from a past era. I wouldn't say the bed was super comfy but it was adequate and the room was pretty quiet. Bathroom was spacious and uniquely designed. Elevator was super slow but stairs are easily accessible. Breakfast was the average marginal Hampton breakfast but served in a very nice windowed room with views of the water. I am a Hilton Honors Diamond member and received a complimentary room upgrade- room with view of the water. This was an appreciated perk but otherwise the front desk did not acknowledge my status even when checking in.

Our stay was Sunday night Nov 23 for the Bentlyville Tour of Lights event. Initially we had…read morereserved a Queen Lakeview, but took advantage of a website offered upgrade to a King 1 Bedroom Suite (although that's not how it was labeled) with a Whirlpool (jetted tub) for an extra $40. The room labels for the upgrades to bid on did not match the labels of the rooms on the Hilton Canal Park webpage, but Michelle was very helpful in email correspondence in decoding the rooms being offered and the process of bidding on upgrades and the obligations involved. The King Suites are normally $100 more than the Queen Lakeviews for a Sunday. Oddly a Queen Partial View was also offered for bids at $80 more than our Queen Lakeview, although it would have been a downgrade. Construction was going on, which we were warned about on our stay last year. There was the expected smell of paint, commotion, and compromises on amenities because of this. You are paying a premium for the Canal Park location with this property, the event was a fifteen minute walk. Beautiful Lake Superior was about a hundred yards away across a service road, and we pretty much had the shoreline there to ourselves early Monday morning. The third floor room was clean, quiet, and adequately stocked which was expected for the price. They accommodated us with a rollaway bed for my girlfriend's daughter, though not right away. According to Business Travel News this property was built back in 1997 and last renovated 2013. It's definitely showing its age. There were several issues that likely won't be fixed with the current renovation, like dated slow elevators, which according to other reviewers has abruptly dropped with their groups inside. They have electronic checkin with the app, which is a big reason I stay with this chain, but the app didn't control the TV or the heating/cooling control, which their promo material advertises it to. I was told this was not going change with the renovation. The shower door wouldn't close all the way, so you had to be careful about water on the floor. Also when my girlfriend tried the jetted tub the hose leaked and sprayed water everywhere. The tiny laundry room had no washers (hopefully temporary with the renovation). The tiny workout room had just three of pieces of decades old equipment, a stairmaster, bike, and treadmill. It just fit me and her daughter, we had a couple people peek in and then leave while we were in there. The pool was nice. The breakfast, not in the normal dining area because of the construction, was typical generic fare to feed a lot of people cheaply despite TV promos showing a bagel shop bagel and sliced fresh fruit. I've yet to see either of these at any Hilton property. There wasn't much for snacks, you were mainly at the mercy of machines that ripped you off. I was overcharged several dollars for a bottle of Pepsi, which the evening desk person said he couldn't do anything about, but was refunded in cash the next morning by the day desk. When it happened the evening desk person mentioned the machine had outright stolen money from others without even giving drinks. When asked about the free water for 'Silver' membership, the only tangible benefit that level gets you, the evening desk girl pointed to a basket with some tiny bottles of warm Glacier Mint to apparently serve myself. This water perk is clearly just a token thing, but other Hiltons make more of an effort. The Hampton Duluth North gave us a couple of chilled large Aquafina's in a Hilton paper bag. We've stuck with the Hilton umbrella this last couple years after some bad experiences with Wyndham's, although the Hilton options for Duluth are fairly limited. A ten minute Uber ride away is the Hampton & Suites Duluth North/Mall Area, built in 2017, for two thirds the price of this one on any given night. We stayed there for the Haunted Ship event a month earlier, and 20 years newer does make a difference not to mention a more motivated staff. There are also countless other downtown Duluth hotels from competing chains and independents, like the new boutique property Force On Fifth, that likely would offer a comparable or better experience for less money. If you have to have a downtown Duluth Hilton and are willing to spend $200-$400 a night on a room depending on the day of the week, this property will just do.

General - I stayed here for a night for work while in the Duluth area…read more Location - You are right on the hill in downtown Duluth within walking distance to Canal Park and downtown's offerings. Parking is included in your stay and is found through a garage on the first floors of the hotel. So if you are staying during an popular event, this might help with parking woes. Rooms & Building - This hotel is a tower so you can get some really great views of the Lake Superior and the harbor or just downtown. Rooms are fairly spacious and include a fridge and microwave. Amenities - Crazy enough for the size of the hotel, there are two pool areas which is nice. I was staying during the week so had no issue finding a cozy spot all to myself in the hot tub on the 8th floor after work. Food - I did not eat or drink here during my stay. Breakfast is not included in your stay (boo) but there is a restaurant onsite that does offer breakfast. I was lucky that they had coffee in the lobby at least. Vibe - Easy going and super friendly staff. No complaints. Reality vs. Online - Pictures that I saw on their website and online matched the quality and condition of the hotel and rooms in-person. No surprises. Price & Final Verdict - If you want to be right in the heart of Duluth and not have to haggle over parking, this location is just right for you. Parking is included which is nice since they could easily charge for being downtown. I enjoyed my stay and would stay again if the price was right!

Room 1502 Large room was odor-free, very clean & quiet…read more(until about 730a, when a door slammed), with a great layout & well-thought-out furnishings, such as a rolling desk that nests. King bed was comfortable & climate control worked well. We paid for the $143/n room with points. Kcups provided were 2 regular, 2 decaf & 2 tea. Restaurant on site, breakfast is not included. Unlimited entry to parking garage with provided ticket (on check in)

Very disappointed stay…read more The hotel is very spacious, tall ceilings and the suites set up. Location is nice and with easy access parking However, the hotel was not very cleaned. It made me felt weird to even stay. Noticeable trash around the rooms, bottles, caps, straws, wrappers etc around the side of couch, shower etc. it felt like the room was not even cleaned. There were wrappers in the folded blankets too. I also peaked behind the couches and I regretted my choice. We also requested crib and was confirmed the cribs will be set up in the room. No cribs were set up. We called and waited for a long time and there was no sheets, blanket for the crib. It's a pack and play and we had to come up with creative ways to cover the pads. We were also charged twice and it took about 3 weeks to clear the second charge. Had I not look at my bank charges and called, it was not been addressed promptly. We rarely have bad experiences in staying as we travel quiet often but this was a little surprising and frustrating experience

Helpful and very nice staff. Everyone we encountered. Thank you Eric!…read more Our room was clean. And I am picky. No dust on anything. I love the funky high ceilings and industrial building. Great location. Relatively quiet room. We were on 3rd floor. There were some negatives but the were not deal breakers. There was clutter and garbage in the halls for most of our visit. The cleaning staff shared that they are short on staff so that kinda made sense. The laundry was out of order. And the elevators were pretty dirty. But if you prioritize rooms this is fine by me. And it's winter so keeping up with that would be a battle. But our room was huge. The full size fridge meant I could buy from the smokehouse and not worry about it until we left. I am looking forward to coming back next year.

Love this hotel. I would do the balcony Sid facing the water. The rooms are beautiful. Nice linen…read more Towels are not so nice. The amenities are great. Great breakfast, pool, porch and patio.

The Lift Bridge Lodge did not do a very good job helping me resolve an issue of double billing…read more While we were able to figure out how the problem arose, we were not able to come to agreement on how to proceed and the front desk person didn't even have the courtesy to alert me to the fact that he was handing me over to another person. I am giving this hotel a bad rating because some of the people at the front desk are extremely rude and quite unsophisticated in ways of good customer relations.

We came during the week when it was cold (for Texans) and rainy. The valet and front desk were…read morefriendly, knowledgeable, and accommodating. The lobby and room were beautiful and perfect for my history loving wife. We were surprised at the free valet and shuttle service (hotel taxi). We used it the whole 2 times we left. That brings me to the fact the whole complex is worth exploring. They have a good selection of shops and restaurants. Despite my 5 star rating, I will say that some Noises kinda took me by surprise during the night and the yard work in the morning ruined the sound of the waves. I understand that it's an old building and that yard work is necessary, but it's worth mentioning for those who might read this review. I was a little worried after reading a few of the older reviews but it seems they really took criticism seriously and improved greatly.

The inn is part of the larger Fitger's building, which reminds me of Pike Place Market in Seattle…read morebut on a smaller scale. The inn has incredible character with ornate hall carpets, stained glass, and high ceilings. Check in took only a few minutes and he explained different services available during our stay. Our room overlooked the lake, a really pretty view. It was a deluxe room and had nice space for two people, with a king bed, desk with chair, two upholstered chairs, and a mini fridge concealed in the entertainment center. The bathroom wasn't as tiny as many hotels, and seemed as if it had been renovated in the past few years. The hotel included small bottles of shampoo and conditioner, as there were no installed pumps on the walls. In the morning, the nearby board room had coffee available (tasty stuff, according to my husband) plus apples, bananas, and an assortment of granola bars and similar bars. There were also some board games available for guests. Our first night there, on a Thursday, was incredibly quiet. No road noise, no noises within the hotel. Even the AC was quiet. Our experience Friday and Saturday wasn't as pleasant because we had very loud people on one side who were talking and laughing past 11pm and also had dogs that yapped at random intervals. So, just an unfortunate draw as to who our neighbors were. That was the only negative, though. We loved how many things were walkable from our room. We went in most all the nearby shops and bought a number of things, too. People should know that the parking garage is on the other side of the complex; valet parking is also available but we didn't utilize it.

I gotta start with the fact that I kinda hate all hotels, even nice ones. When I stayed at the Ritz…read morein Chicago or the Parker Meridien in NYC, despite the high design and luxurious touches, they still just felt like hotels. Meh. That said, the South Pier Inn was a remarkable surprise. To be fair, we sprung for one of the large rooms that was adjacent to the Aerial Lift Bridge. The room wasn't cheap, but there is nothing like looking at your window and seeing a thousand foot tanker sailing by a stone's throw away. Amazingly, the rooms are so well insulated from noise you could miss the whole thing. Fortunately, the hotel offers ship spotting calls, even in the wee hours of the morning so you don't miss a passing vessel (if that's your thing). The front desk staff was a textbook example of Minnesota nice. Such lovely people! And the simple continental breakfast (which I also usually hate) included wild rice cranberry bread made at an 80 year old institution. We even had the misfortune of booking a room when the small parking lot was being redone. However, the hotel managed that escapade very well, providing off site parking and a shuttle service to our car. It was such a treat to be able to walk over the bridge into the canal district, for a quick dinner without a drive, and to have such a well kept home base for our Minnesota adventure. Thank you for a lovely stay. I sincerely hope we get to return.

What a stunning surprise in our cross country trip!!! A wonderful staff provided us with comfort…read moreand welcome. The bed had the most amazing sheets!!! So soft and comfortable I didn't want to leave and the jacuzzi tub had a 3D view of the channel. It was an amazing wonderful stay. My husband and I have stayed at 5 star hotels all over this country on the 4 month journey and I can honestly say this is the only one I could come back to.

Another review gives a very funny and accurate description of the parking…read more First, park in front of the hotel and let your passengers and luggage out. They will need the license plate number of your car. Then drive to 1st Street and enter the ramp. You will need to park on level 2 (slightly confusing) and then use the skyway to begin the trek to the hotel. Then take an elevator down a level and a few more turns through the maze and you see the front desk. Ask for water and a snack. :) The person who checked me in was rambling and confused. The Elite desk had a line so I ended up with him. He was the one who tried to explain the parking ramp. You will then use another set of elevators to reach your room. We were upgraded to a king suite due to status and the room was great. The temp was set to 65 so it was cold but after we figured out there were 2 separate thermostats, it warmed up. Very clean. We checked out the Club Level and there were very minimal snacks and beverages. Not worth upgrading to a Club Level room just for access. Nice location downtown.

The hotel itself is fine, the rooms are good size and it is clean, they also have a restaurant…read moreonsite. Because it is in an urban setting, the parking situation stinks, you have to drive around to the parking structure, hopefully find a spot near the walk way that connects to the hotel, walk through the walkway, take the elevator to the hotel lobby, and then take a different elevator to whatever floor your room is on. The biggest issue I have is the service and how snotty the staff is. One of the reasons I booked this hotel because it is dog friendly, when I booked the reservation, I called the hotel and requested a ground floor room near an exit and was assured it would not be a problem and they would be happy to accommodate my request. Upon check in, I found I was on the 3rd floor. I told the lady I had requested and been confirmed that I would have a ground floor room near an exit, she told me the 2nd and 3rd floor are the pet friendly rooms and she could move me to a 2nd floor room if that was better. I said, I would like them to honor my request, I was then told they couldn't do that and if I had a request like that I should have called the actual property and not Marriot. I did call the property and offered to show her the number in my phone. I was then told, whoever I talked to gave me incorrect information and shouldn't have said I would be able to have that room. At this point the other desk person stopped helping her customer and decided to stick her nose in and said "be sure to have her sign the pet waiver and additional cleaning fee agreement", what? First, if you know anything about service recovery Orr customer service you know that one person talks and helps the customer, her butting in was not helpful. Second, you guaranteed me something you didn't have and then acted like it's my fault but be sure and try to get me to sign a waiver and charge me extra for cleaning the room. Nope. This was a horrible experience with snarky people, I don't recommend and never stay there again.

Rooms are outdated and the staff is unfriendly. We lost a few pounds of smoked fish because the in…read moreroom Fridge crapped out and the general manager was rude and patronizing about it, and I doubt they fixed it. Will never stay here again, too many better options nearby. If you store food in the fridge, beware, and bring your own temp sensor to avoid getting food poisoning

We stay here routinely when we visit Duluth. The location and parking lot are perfect. The…read moreshopping, restaurants, breweries and the Lift Bridge are all in close proximity. The rooms are comfortable and roomy.

Pier B After a couple of years, I returned to Pier B. I was…read morereally surprised by the changes--all positive ones. Great service and a truly warm welcome. The rooms still need a little work when it comes to the sofa beds. I really appreciate that there's a floor dedicated to my dog friends; I don't have one myself, but they're my friends anyway. Just one comment about the bathroom sink: the drain was completely clogged--as if it hadn't been cleared for months--and it was disgusting. Luckily, Kelly was kind enough to take care of the situation right away. See you next year.

We booked this hotel specifically because of it being labeled as dog friendly, and made a…read morereservation for the patio specifying that we had a dog. We arrived to find out that while our dog was allowed in the room, the restaurant doesn't allow dogs on their patio and dogs are limited to the room and pottying outside. So I wouldn't label this hotel as dog friendly, it's dog tolerant. The housekeeping service is sporadic and mentions only basic housekeeping on the third night. The shower only had a half glass enclosure, with a sliding door to the bathroom that would then slide over the closet if someone opened the bathroom door. The water pressure was only decent if water was scalding hot, and the shampoo and body wash had the effect of hand sanitizer (so bring your own). The air conditioner would turn off every 5 minutes during the night and the fan would then start up very loud. The view from the back side of the hotel was nice and they have a nice outside patio, but we didn't enjoy it due to the limits of having our puppy with us. We spent alot of our time at Fitgers, spending our dining dollars there as they are very pet friendly. Overall, if you want a pet friendly hotel, pick another. For the money, even without the pet limitations, there are better hotels in Canal Park.