This hotel needs renovations. Had no working tv all weekend and they didn't seem in a hurry to fix it. Just overall disappointing w the Marriott name attached to it. Staff was friendly in my interaction but just expect more overall out of a property. The fact I reported the tv not working on a Friday and it was never fixed is ridiculous. read more

I stay at Marriott hotels pretty much 90% of the time. I always try to find one in the area. Doing work in Jackson and I picked this hotel. It's good for what it is. It's been updated, and I can appreciate that. What I didn't like so far is the shower (almost no room in it) and the service from the desk staff. She barely said anything to me and didn't even tell me when breakfast is (I come enough but what if someone hasn't stay here before?) it's clean, and I got a nice note from housekeeping. read more

Fairfield by Marriott Inn & Suites Jackson - Note from housekeeping - Hotels Near Me - Jackson, Michigan

Not the newest Fairfield Inn we've stayed at and we have stayed at a lot the last few years. The room itself was clean and in good shape but the public areas were a bit rough. The elevator needs a serious renovation it is beat to crap. The staff at check-in was friendly and were able to give a Gold member room upgrade. Always appreciated especially since it is rare these days. The bathroom was tiny and very dark (as was their breakfast area). One of the windows was completely frosted over from what I am guessing is a badly broken seal. The breakfast was passable - seemed below Fairfield Inn standards. One upside was the location is convenient from I-94 and it was inexpensive compared to the high prices of most Fairfields. read more

Fairfield by Marriott Inn & Suites Jackson - View from room 311 (why is the window white?) - Hotels Near Me - Jackson, Michigan

They need new workers. I have been over charged so much money: she refused to get me my Receipts so that I can take it up to the Banks, and she didn't want ti help and kept saying that was not true as I'm holding the charges in her face. They couldn't even do their job as simply grabbing a towel. They do not keep breakfast up how they are supposed to. I could go on about my horrible experience. read more

Fairfield by Marriott Inn & Suites Jackson - Roxanne is the worst human I've ever encountered horrible attitude horrible service - Hotels Near Me - Jackson, Michigan

Nice and quiet. The staff is fantastic. Clean. Well maintained. I have stayed numerous times and will return. read more

I stayed here when visiting family over Christmas. This was a convenient location, decent accommodation, fair price. The hotel is small and quite a bit older. It seems like it has been renovated lately, but it could use some more upgrades. The heating/cooling system is a wall unit and the room was really warm. The hallways are narrow and the elevator is very small. The building only has three floors, each is a long hallway, with the elevator in the middle. The amenities are decent. There is a small salt water pool and hot tub on the first floor. There is a small marketplace of snacks, drinks, and microwavable food. The free breakfast is quite nice with hot food, waffles, baked goods, cereal, juice, yogurt, coffee and tea. The dresser drawer in our room was broken. There was some rusty parts in the bathroom. The bed isn't super comfortable but not terrible. The sheets and blankets are very thin. This isn't a luxury stay but it's not bad. read more

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New owners for starters if the owners don't care about anything how do they expect the workers too. Very unprofessional no communication skills and they run this business off emotionally anger I worked there for 3 years was giving 1 raise and that was before the new owners took over got talked to like I was the spit on the ground found a new job and now being treated like shit which is expected from this establishment . Been trying to get someone to talk to me about my w2s that have not came in my mail yet I have a app for usps and it shows me everything I have gotten my w2s are not one of them but they swear they sent them called to talk to the gm 3 times never got on The phone never called me back no email nothing I called to talk to the owner and got the same response left my name and number and email address multiple times I've got nothing. Called again to try and get HRs number and they said only the gm has that so I guess I will being calling the IRS next it is illegal to withhold someone's W-2s from them. It was supposed to be sent out January 31. I've talked to multiple people that still work there and they receive theirs already, but I still have not received mine. read more

The staff at this hotel was great. They were very accommodating and helped us out quite a bit during our stay. That said, the rooms were rough. The carpets were kind of damp (enough to make socks wet) and it smelled very musty. The pool was nice and the lobby was in great shape too. Breakfast was okay; the best part of breakfast was the Bob's Red Mill oatmeal cups they have. read more

This is an older Fairfield Inn that needs a big interior investment. Our shower drain was clogged and the bathroom sink had a large crack in it. Also, our room had no hairdryer and none was delivered by the front desk after we asked for one. We had to borrow one from another room. A lot of newer hotels have been built in Jackson in recent years - try those instead of this one. read more

Jackson, Michigan is a pleasant little bump in the highway, about an hour west of Detroit along Interstate 94, in between Ann Arbor and Battle Creek. I knew that Jackson was home to the auto parts industry, and most of the steel mills and skilled machine operators in the area are busy providing parts and materials to the big auto manufacturers in Detroit. It turns out that Jackson is also the boyhood home of Tony Dungy, former coach of the Tampa Bay Buccaneers, and now NFL football analyst. More importantly, Jackson turns out to be the birthplace of Kelleigh M.'s husband, Patrick. Just imagine the funny messages between her and I when she discovered I was spending a few days in Jackson, MI. :-) I was there to spend time with my client who manufactures steel parts for the auto industry, and they suggested that we stay at the Fairfield Inn, right in the heart of this thriving metropolis of 33,000 people. The hotel is located right off Highway 127, which is about a mile north of Interstate 94, and very easy for us to find. Like most Fairfield Inns this was a 3-story building with plenty of self-parking out front. There were roughly 50 guest rooms plus an indoor heated pool, workout center, business office, and a large lobby area where they served a complimentary breakfast each morning. The rooms and the lobby all have free WiFi, which is a nice touch. Since Fairfield Inns are part of the Marriott family of hotels, I was able to rack up my Marriott Elite points and had a USA Today delivered outside my door each morning. The rooms were surprisingly large and very clean. Mine had two Queen-sized beds, a work desk with a ton of available plugs to re-charge all of my electronics, a nice high def flat-screen TV, and an area with a mini-fridge, microwave, and coffee maker. The bathroom was a split into a vanity area, and then a toilet / shower room. As with all Marriott's the toiletries were free, abundant, and of nice quality. The breakfast each morning consisted of various hot & cold cereals with apple & orange juice, as well as a selection of breads. Around the corner you had your choice of scrambled eggs or omelets, with sausage or bacon. They also had make-your-own waffles with a mix of toppings. Fresh hot coffee, including flavored coffees, hot tea, and hot cocoa was available, and they encouraged you to fill up your travel mugs and take some with you. All of this was included with the price of your room. Speaking of price, it was just over $100 a night, which seemed high for the area, but the Marriott quality was certainly there. read more

Fairfield by Marriott Inn & Suites Jackson - Fairfield Inn & Suites in Jackson, MI. Right off Interstate 94 & US 127 on Shirley Drive - Hotels Near Me - Jackson, Michigan

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I stayed at Fairfield Inn over the Thanksgiving week. It was a wonderful stay. The breakfast was the best that I have had at this type of hotel. Laurie the breakfast hostess was very accommodating. It is so good to have non pork and beef choices. The rooms were clean and nice. The desk staff Jackie and Lori were very helpful. We were so pleased that we will have our family reunion again in Jackson. We loved our stay here. read more

Fairfield by Marriott Inn & Suites Jackson - Hotels Near Me - Jackson, Michigan

We stayed in an executive suite for 3 days. The room was not cleaned; the bed not made; the bath not cleaned for the entire stay.

I stayed two nights at this Hotel. What a wonderful hotel. The employees are top notch. The hotel was totally sold out. But the service was so good. Very clean hotel. The free breakfast was hot and the young lady kept cleaning and refreshing the food items. I just can't tell you how this hotel deals with all the people staying there this weekend. You would have thought it would be noisy with all the people but it wasn't. When I heard it was totally sold out both nights I was there I was surprised. It seemed more like it was half full. I wouldn't hesitate to recommend or stay here again. Great job! read more

We were greeted with a smile by Monica who made us feel more than welcome. Check in was a breeze and we found our suite to be quite nice. While we apologized for requesting non-down pillows due to allergy, Monica helped us search for polyester ones and acted as though pleasing us was her job; not a chore. In our room, the desk chair was worn and torn but it didn't impact our stay. Breakfast was very well organized and prepared. The young lady did a nice job keeping the food bins full, the surface clean and making sure everyone had what they wanted. And...there was Monica, at the front desk, still wearing her warm and inviting smile! For the price and experience, we would highly recommend choosing this location and should we travel this way again, we will do so!! read more

I didn't like it. For the price(s) they charged me their product and services just weren't there. The price was way too high. And, I was there for 8 days! Check this out, I was charged 5 different rates in 8 days. Can you believe that? Wow. I am a very, very loyal Marriott customer. I have a lot of Marriott Rewards points and I usually stay at one of their hotels while I'm on the road for work. I won't be coming back to the Fairfield Inn in Jackson, MI. There are other hotels nearby. I'll shop around next time. read more

During my one night stay at the Fairfield Inn hotel in Jackson, MI on 10/23/2017 I encountered dead ants in my bed. No one seemed to know how this occurred and all they could do was change my sheets because the hotel was full. I told the manager and she wasn't apologetic at all all she gave me was $30 off my bill and 3000 points. I am hoping they get that room exterminated or the same will occur. read more

Fairfield by Marriott Inn & Suites Jackson - Dead ants in bed - Hotels Near Me - Jackson, Michigan

Pros: very clean, friendly staff, decent breakfast, close to downtown Jackson. Cons: Rather noisy due to traffic from the nearby highway and painfully thin walls and floors. The builder didn't spend a penny on sound insulation. I also saw stinkbugs and other insects in my room and in the elevator. The water from my sink smelled like sulfur. read more

I stayed ay Fairfield Inn Jackson for 2 nights during a business trip. This hotel is very clean and tidy. They have all basic stuff you need like a microwave and a little fridge. The room was good size and the bed was comfortable. I loved their pillows. The receptionists are very friendly and helpful. I didn't have chance to have the breakfast, but there are 24 hours coffee/tea service at the lobby that I enjoyed. There are grocery stores and restaurants within 2-3 min driving. read more

Fairfield by Marriott Inn & Suites Jackson - cozy bed. Pretty cute - Hotels Near Me - Jackson, Michigan

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i travel and stay in many fairfield inns throughout the year. most all very nice. but due to cramped, small, tired (remodeled they say?) rooms, fridge didnt work, pool very very cold and smelled. condescinding "tough poop" attitude by staff at front desk, including manager and get this...$189.00 per night??? do not stay here!!! i will not anymore nor any of my staff for their future business in jackson. read more