Very friendly staff. Close to the world Springs. Terrible beds no extra pillows or blankets. Cooked cookies in the lounge coffee not good. :( read more

Ms Alisha at the desk was a very nice lady she gave us everything we needed. She gave us more time for checking out. SHE WAS VERY CUTSIE!! And she WAS the rizzler. Now let's be serious she said she worked weekends she doesn't have to work weekends she can just do whatever she wants, but instead she wants to WORK and MAKE THAT MONEY AND BE RICHHHH read more

Ms Alisha was at the desk and more than accommodating to our needs. We needed special circumstances above and beyond what was expected, and she did what she could to help out. Definitely a vote of confidence for this establishment. Give this lady a raise!! read more

I had a challenging night's sleep at this hotel. The air conditioning was as loud as a factory machine, and the bathroom fan was equally disruptive. The queen beds were noticeably sagging in the middle, making it uncomfortable. The breakfast options were average, with salty sausages and salty eggs. Additionally, the orange juice seemed diluted. Room service was mediocre; I asked for an extra blanket, but there was no delivery service - I had to go downstairs to pick it up. (I wanted to upload the video about that air-conditioning sound and the bathroom sound. It seems not working on Yelp) read more

Fairfield by Marriott Inn & Suites Dallas Plano/The Colony - These queen beds sagged noticeably, making it uncomfortable. The old air conditioning was as loud as factory machines. - Hotels Near Me - The Colony, Texas

Last minute weekend trip to Dallas to meet a friend and ended up booking at the same hotel she was. The lady at the front desk was so accommodating helping us find rooms that were next or across the other. Her service was the highlight of our stay. She was absolutely amazing. The rooms were comfortable and clean. The bathroom had some loose tiles, which they can definitively spare some time to repair. Breakfast was decent. With the usual quick breakfast staples like waffles, muffins, bagels, boiled eggs, oatmeal, sausage sandwiches, etc. They also change the warm options daily. The one downsize, gates to the pool were not opening so our girls had to climb the fence to get to it. Overall, a pleasant short stay. read more

My wife and I booked three rooms for two nights for my family who were attending a wedding at The Chapel at Ana Villa. The rooms were very clean and the AC worked great in ours. My daughter's room with her three children though was making a loud roar and management found them another close to us. The walk-in showers were a bit confining but had nice products in pump bottles to utilize. Breakfast was good for the most part. There are several nice places to eat within walking distance. The wedding venue also was within walking distance. read more

Check in was easy. They have a little market with some snack items but it wasn't supplied well. I'm assuming because it is Sunday. We only had 2 towels in our hotel. And when we asked for 2 more they said they didn't have any for another 30 minutes. Ok, cool. Can you bring them up? "No, because only one person is working and they don't have staff." So, your fully booked and only one person is working. Doesn't make sense but whatever. Luckily we are only staying one night. In the room there is a mini fridge, microwave and coffee maker. Does come with shampoo and conditioner and bar of soap and hair dryer. Room is big and clean. read more

Fairfield by Marriott Inn & Suites Dallas Plano/The Colony - Tv/fridge/microwave - Hotels Near Me - The Colony, Texas

Broken jacuzzi. Ice maker not working on every floor. Terrible breakfast. People were nice at the front desk but hotel quality has gone down hill. read more

I booked a room through a Travelocity at Fairfield Inn & Suites by Marriott Dallas Plano/The Colony on Saturday May 18th. When I arrived at the hotel, I checked in with the front desk rep Jennifer. I said to her "every time I check into a hotel my room is always by the elevator". Jennifer stated yeah that is because you booked with a third party and we do not like third parties. I looked up at her and said I do not always use a third party to book my hotel rooms. Can you please make sure I am not next to the elevator. Jennifer stated your room is not next to the elevator and if it is come back down to the front desk and I will move you. I was in a rush to get to my family and friends so I did not have time to go back and forth with Jennifer and the way she was talking to me as if because I am getting the room and a cheaper rate I should accept whatever room I get. When I got off the elevator, I immediately notice my room was in fact next to the elevator. Again I was too busy and didn't want to be labeled as the angry black woman that booked on a third party app, because I can't afford the rate without going through a third party. The next day when I checked out of the room, I explained to Alisha at the front desk what happen. She apologized for Jennifer's behavior. Alisha stated that it should not matter how the guest booked their rooms. If we request not to be put in a room they can look in the computer to ensure that they are not in a room near the elevator or etc. if the rooms are available. I always stay at a Marriott hotel branch but after this experience. I need to look in to other options if I am going to be treated a certain way if I book through a third party. It should not be offered if the guest are going to be treated different. I hope that I do not have to deal with this ever again and if that is the true case. Marriott should look into other options to book their rooms to the public. read more

For the price it's not bad but do not book this if you want a good hot breakfast. They had ham and cheese sandwiches in the package in the warmer and in the other warmer had waffles in the package. Looking for a breakfast place now. read more

Fairfield by Marriott Inn & Suites Dallas Plano/The Colony - Sandwiches. - Hotels Near Me - The Colony, Texas

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This is our second stay within a couple of months at a Marriott brand hotel and I'm becoming quite impressed with Marriott's vision. We wanted to attend a July 4th party at Lake Lewisville but didn't want to make the 1+ hour drive home at midnight. With that in mind, I chose the closest hotel with the most reasonable price ($80/night, AAA-rate). We would only be using the room for less than 10 hours and I wasn't concerned with anything other than having a bed to sleep in. When I arrived at the front desk to check-in, I neglected to confirm what kind of room we were getting. Which is why we were a little shocked when we figured out we only had 1 king-sized bed. Considering there were 3 of us, this wasn't going to work. I went back to the front desk to change rooms and was told that all of the double-bed rooms were sold out. The desk clerk offered to upgrade us to a suite, but informed me that there would be a slight price difference. Since this was my mistake, I was totally willing to pay the upgrade fee. I just needed a bed for my kid. The clerk went to speak to his manager and when he returned, he upgraded us to a king suite. For free. That's right...for free! Score! Our room fit our needs perfectly and actually went above and beyond what I was expecting. *The bed was so comfortable (I'm finding this is the trend with new Marriott hotels-so nice) that we almost felt like we were sleeping in our own bed. *We had 2 TVs, one in the bedroom and one in the living room, which meant the kiddo got his own TV. *My biggest complaint with hotel rooms is the tendency to lack proper lighting in the bathroom. This bathroom had a wonderfully bright light (not so lovely at 3am) that would be perfect for putting on make-up. *The continental breakfast had the usual standard fare, but also had microwaveable breakfast sandwiches that made my son oh-so happy. Which makes me a happy mom. *The hotel has a pool and fitness room, but we weren't there long enough to use either. Good to know, though! The only kinks in our stay were that we didn't figure out that the A/C controls were on the wall next to the bathroom rather than on the A/C unit itself (my boys froze, I was in heaven) and the coffee maker doesn't have a coffee pot, you're supposed to use the coffee mug that they supply. All in all, this was a lovely end to our July 4th festivities. And the wonderful customer service that I continue to receive at Marriott insures that I continue to give them my business. read more

Fairfield by Marriott Inn & Suites Dallas Plano/The Colony - Hotels Near Me - The Colony, Texas

I recently stayed here during a business trip. The hotel is conveniently located and the staff at check in was very friendly and professional. The room was clean, however the walls were very thin and not soundproof, so I could hear a lot of noise from the hallway. There was a refrigerator in the room but no bottled water. I was too tired to go to the reception and ask for some water, so I think it would be a good idea to have some water in the room. For over $230 a night, this is a miss. Also, the bathroom amenities did not include a shower cap, which is very inconvenient since the shower head was not a detachable one. read more

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This hotel is very respectable. The people that work here are friendly and the amenities are modest. The rooms are clean and the staff is accommodating. I wouldn't say this place is anything special, but I definitely don't have any issues with it! Would I recommend that you stay here? Sure, it's clean and quiet. The staff gave us everything we asked for, extra soap, extra towels, the whole shabang. Try it out! If you want a fancier experience, go to the Courtyard. read more

I stay at Fairfield inns frequently. The price was so economical at this location I was almost hesitant. But I was pleasantly surprised! It was clean and well-maintained . ( A few items like the desk chair showed a little wear) The staff from the front desk to housekeeping to the breakfast lady were exceptional! Whoever hired these individuals should be thankful and blessed to retain such a pleasant professional staff. I would definitely recommend this location read more

I've stayed here about 10 times. I think it's great. One of the lowest hotel prices in the area, very clean and new, and the service is excellent. My only minor qualm is that the elevator is slow, considering it's a fairly new building. read more

When I travel for work I either stay here or at the residence inn right next door. Always had a great stay at both. Breakfast is included, I usually go across to the other hotel though. They have warm breakfast items there. Bathrooms are spacious and have always been found clean. Rooms are great. A lot of space, two televisions, fridge and microwave all included. Gym has weights, two treadmills and an elliptical. They have a happy hour where they set out a bar in the afternoons which is nice. You can grab a drink and watch some tv downstairs if you wished. If you are not picky about wine or beer they have free drinks at the residence inn as well. I always enjoy my stay here and will not hesitate to stay again. read more

Always a great stay! Hotel is in good location and very convenient to shops and restaurants. Staff is super friendly and very accommodating. High speed internet is always on point which is a plus for the business traveler. read more

Nice place - clean new and good place for meetings or conventions. the decor is um interesting. lol read more

Fairfield by Marriott Inn & Suites Dallas Plano/The Colony - Hotels Near Me - The Colony, Texas

Service was great. Rooms were outdated and dirty. Found a used razor blade and old bandage in the night stand drawer. The other room we used did not have hardly any water pressure. Breakfast was ok, but microwave bean burritos for breakfast?? I expect a little better than that. Too many new hotels in the area for the same price, gonna look elsewhere next time. read more

Vanessa is great at the front counter Great place Clean rooms Looks brand new!!! Good Fairfield breakfast ! Easy access to all local stuff Will be better when "The Growler" opens up in front of the property. read more

Disgusting!! This was one of the worst hotels I've ever stayed at. If it wasn't such a last minute thing then I would have researched the surrounding hotels better and would have avoided this place. I didn't feel comfortable walking around the hotel with my shoes off, didn't even want to look under the sheets and couldn't help think how lucky I was to bring a blanket I could wrap myself in to protect me from what ever might be hiding in-between the bed linens. Customer service was decent and the parking lot seemed ok, but after that everything else was just bad. Better off avoiding this location. read more

Enjoyed our two night stay! Very clean, and nice staff! (one of the guys went so far as to run to the hotel next door, because my hubby wanted a Mt. Dew, and all they had was diet) How often do you see service, like that? The morning breakfast is great too, and again the sweetest staff, to help you with anything... and big smiles. LOVED it. read more

Fairfield by Marriott Inn & Suites Dallas Plano/The Colony - Great breakfast selection. The staff was very friendly and on top of things. Very clean hotel, loved it! - Hotels Near Me - The Colony, Texas

We blocked out a dozen rooms at The Fairfield Inn a The Colony for our son's wedding. (The wedding was right next door at Chapel Ana Villa.) Donnell is the sales manager, and she gave a great rate for our family and friends. Kaitlynn gave us a tour, and we were all set. Our guests were very pleased with their hotel rooms and their stay in general. We also hosted the rehearsal dinner next door at the Courtyard by Marriott. If it sounds too expensive at first, ask if there are some other casual options. We had a fajita buffet, and it was delicious! I highly recommend The Fairfield and Donnell for arranging accommodations and Kaitlynn for planning your rehearsal dinner. read more

Stayed at this hotel for 22 days straight. Omg. Work purposes. But the staff is incredibly awesomesauce!! Vanessa and Sergio were the best desk clerks. They greeted me daily and made sure I was good. My main lady Gely on the 4th floor. Kept my room tight. Even though I completely reformed it. She didn't move my things around and the days when I did not get room service she always asked me if I needed anything. Thanks for making my living quarters for the month so great read more

I've stayed here twice. my first visit wasn't so bad. But my second visit, I was given a room and immediately I smelled the cigarette smoke. After this I was given a room on a first floor which could be seen through from the parking lot. It smelled like piss! I was only there for two nights so I just dealt with it but I refuse to stay again :( read more

A week of ice cold showers: what a treat! Clear that they have profound plumbing issues as the hot water tap provides cold water and the cold water tap produces lukewarm water. I had my room changed to no avail. Still no hot water. I complained to management several times but it was clear that they're immune to a complaint they hear every day. How the Marriott Corporation tolerates this situation is beyond me. The rest was normal Marriott three star fare, but no hot water is completely unacceptable by any measure. If I wasn't on such a tight schedule the week I stayed here, I would have gladly changed properties in a heartbeat. read more

I've stayed here on two occasions and had a great experience both times. The staff is very friendly, if you need something at the desk it's not a problem. The rooms have been clean and spacious and they have a nice complimentary breakfast. It's close to lots of restaurants and shopping! read more

Nice hotel. Fantastic staff. I stayed in a King bed room and it was small. It had motel Furnitures that's aging. The room itself is outdated but clean (not thoroughly clean). No microwave or refrigerator in the room but the front desk staff provided a tiny refrigerator upon request. The microwave in the lobby is tiny and had no paper napkins nearby. There's construction going on next door at Courtyard Marriott which could be a nuisance. read more

Newly constructed and everything was very nice. It's by a freeway, but the noise wasn't too bad. The television digital reception was good, which was surprising because that has been a consistent problem I've encountered at Marriott hotels. The area was nice and the hotel was near food places such as Starbuck's and Jack-in-the-Box. I would definitely stay again, but I had one disappointment. My room didn't have a bath. There was only a large shower. It did, however, have free in-room Wi-Fi and plenty of free parking. read more

Super place with reasonable pricing,I wish I could have tub bath in 1 king room,but it is OK if you are living for few days.