Called and was quoted 25 minutes - called again at 45 minutes & was told it would be another 20 - that time passed until it was 2 hours after I originally called & still no taxi - I called & canceled read more

Do not use this Cab Company if you want to pick up on Travis Air Force Base . We waited for an hour and then they bailed on us . We missed our flight . read more

Anyone saying this is a good company, is part owner. The only thing that was positive is that they showed up on time. The vehicle was disgusting. I couldn't believe they would show up with the vehicle that dirty in the back seat where I would be sitting. They don't accept credit cards, only cash and don't tell you on the phone when you call. They didn't even greet me properly on phone and hung up on me without saying thank you. The driver was weird and didn't even say hello. NEVER AGAIN. read more

They should never rely on Fairfield cab company. I can tell you from numerous occasions that this cab company is Extremely RUDE and has no regard for customers safety. They left me waiting for 2hrs at 10:00 to11:45 the store closed at ten pm and I waited for a cab. They kept saying 15 mins. And this is just the tip of the ice berg. If you accept this cab company you deserve everything they toss. Someone needs to buy about 5 cars and run the Fairfield cab company into the ground. Nobody I know has anything good to say about this cab co. read more

Had to stay at work later and therefore I had no ride home. So instead of waiting till 9 or 10 to get picked up I figured I call a cab. Called the number and she said that she have someone within 20mins. Right before they got here I got another call saying your cab will be there in one to two minutes. (Cab was actually right around the corner) Got it. Cab driver was cool. ( not too friendly but not mean other. Semi neutral) He verified my destination and off we where. I knocked off a star because the actual car sounded Scarry. You can tell its been driven ALOT. It was making all sort of sounds but it made it to the house . We got to the house and it was 17.25. Gave home 20. Not bad. I would use them again if I had too. I think its priced reasonably and its good enough to get from point A and B read more

I called from Military Lodging with a very sick toddler, needing to go to the ER. The woman who answered was rude and condescending. I ended up getting a different company to take us to the hospital. Once we were finished at the ER and discharged I called back to see if I could have them bring us back to the hotel at 12:50 - the same dispatcher quoted me 25 minutes to be picked up. Almost 40 minutes later I called to inquire on the wait time and again received attitude. *Note I was standing in the cold with my sick toddler waiting for he cab* Once the driver came he had his music turned high, eating his candy bar and I commented on the dispatcher's demeanor, he proceeded to tell me "This isn't Walmart and customer service is not apart of their job".... He then proceeded to tell me "You aren't going to get anyone fired or in trouble, things won't change". I was so blown away half way through our conversation I started to record it. If this is the demeanor that Fairfield cab Company condones, it won't last long. The CEO should be ashamed, and EMBARRASED at such employee behavior. The cab driver did give me the ride for *free* not sure if it was out of pity for my toddler in which waited an HOUR or because he knew he messed up. Needless to say I will NEVER use this company again. I would not even give one star. read more

Was getting my truck serviced and needed a ride home. I called and they said a driver would arrive in 30-45 minutes. An hour later I called back and they said soon. Two hours after my original call nothing. I finally gave up and got an Uber. read more

Fairfield Cab & Fairfield taxi ARE THE SAME COMPANY. I work for a hotel in Fairfield and have a lot of guests that inquire about taxis. Unfortunately, this company is rude and unreliable. They quoted me 20 mins, the guests were sitting for 30 mins before I decided to call them again & follow up. The girl that answered the phone was rude & said, "I told you 20 mins, it's going to be 20 mins." The guests ended up cancelling on the cab and walking to a nearby restaurant. I wish there was something better for those who do not use lyft or uber. read more

One of the worst taxis I've ever had to deal with. 20 man with a beard she was very very rude. I'm a disabled women and the man threw me out of his cab. read more

THIS is the only fair rating fpr Fairfield taxi. NEVER A GOOD estimate of whe the taxi arrivesto your pick-up location. Estimates are given by persons unfamiliar of the area. Sometimes the eastimates don't give estimates due to lack of drivers. VERY POOR!! read more

Good service , always on time .Drivers i met with are well mannered .Cab's are neat & clean I am satisfied with there service read more

The driver was very nice and prompt. He took short cuts and didn't expect a tip. I liked him a lot. The car was clean and smelled good. The dispatcher on the other hand was rude and very unprofessional. I barely understood her when she answered the phone, then had the audacity to yell at me when I told her where I was going. I'll try them again if I need to. read more

Receptionist impatient as a bird having a seizure. I asked for a ride and she starts talking about the rate I say OK I need a ride and she tells me to catch the bus! The nerve. read more

Only professional taxi company in town. Clean and new taxis. Mostly priuses, GPS dispatched, driver was on time

About 2 months ago I needed a cab I called this company and the lady said 20 mins, It was late and cold out the cab didn't show until a hour later, the driver was not friendly, smelt bad, his English was terrible and so was his driving. About 1 week after that I called for a cab again the same experience, I will never use this company again! read more