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    Fairfield Inn & Suites Phoenix Midtown

    3.3 (83 reviews)
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    We thank you Jamicka!! Love the Henderson Cougars Lacrosse Team

    Our team stayed at Fairfield Inn & Suites Phoenix Midtown for a three-day tournament weekend, and we had a wonderful experience. Traveling with a large group of teenagers can sometimes make parents and coaches extra mindful about keeping things calm and respectful. After winning our tournament, our players were understandably excited and walked into the hotel celebrating, singing loudly, and enjoying their big victory. As parents and coaches, we were trying to quiet them down out of courtesy to the hotel and other guests. That is when we met Jamicka, who was absolutely incredible. Instead of being frustrated, she welcomed the team's excitement with warmth and positivity. She even joined in singing and dancing with them, which made the moment so special and memorable for our players. She truly went above and beyond and showed such genuine kindness and professionalism. Jamicka is a class act and made our stay even more enjoyable. The hotel was clean, comfortable, and welcoming, and because of experiences like this, we would absolutely stay here again and highly recommend it to other families and traveling teams. We thank you, Jamicka!! Love, Henderson Cougars Lacrosse Team!!

    Jack C.

    This is the 2nd Fairfield Inn Marriott that has disappointed lately. I get that the building is a bit old and needs some TLC, which I don't hold against them. However, for a Marriott brand one would expect some attention to the cleanliness of the rooms, which is 100% within their control. There are marks on the carpet and the shower tub is filled with stains (see pic). It makes one not wanting to use the shower. These things can easily be cleaned up and the place, while shows it's age, would feel must nicer. Otherwise, the front desk staff is nice, and offers the usual Fairfield hot breakfast in the morning.

    Back half of the parking lot is blocked off for construction storage
    Bryan L.

    I stayed at this hotel about two and a half years ago and wasn't impressed with the conditions or the cleanliness of the room, but there have been some major renovations since I was last here and the rooms are much better. I was staying with a group of people so we booked a suite for two nights this past weekend. $260 for the first night and $170 for the second (not including taxes). These prices were a lot higher than what this hotel usually charges, even for a suite. I don't know what made this particular weekend different because our reservation was booked months ago and looking on the hotel's availability, no other weekend this month has rates this high. On the first night I was here, there was a group of people hanging around a parked car across the street from the hotel and they were making a lot of noise. There was nothing I could do about it but it was really annoying because they were out there making a ruckus for over an hour and at one point they were joined by a hotel employee who seemed to know the group. My biggest issue with my visit was about the parking situation. There wasn't a parking fee the last time I was here but now they charge you $7 per day and you need a little tag to hang from your vehicle's rearview mirror. There is ongoing construction on the ground floor and the hotel has blocked off the entire back half of the parking lot for the construction equipment and materials which are being stored in shipping containers. This information was not provided to me at check in, or that the parking fee was $7 per day. The lady at the front desk told me it would be $7, implying a one-time fee. I had initially parked my car in a space near the front of the building but after I left and came back from picking up my group at the airport in the evening, there was no place to park. With half the lot blocked off the guests were resorting to double parking or squeezing their vehicles into the aisles. I positioned my car near one of the shipping containers and went to the front desk to ask what I should do about the lack of parking. The only evening shift employee wasn't there (a sign at the desk said she was in the restroom) and when she came back she told me that I should move my car. This was the same employee who was hanging out with the loud group I saw earlier. She said I could leave my car where it was, but it could be towed away if the construction crews couldn't get into the shipping container. Apparently it was the managers' responsibility to handle the parking situation and this employee was about to clock out for the night so she didn't care. I asked why this information was not provided to guests at check in or why the hotel didn't have a sign or something, but the employee just shrugged and said it wasn't her responsibility. The managers wouldn't be in until the morning so there was nothing she could do. She asked what room I was in and then she said she would leave a note for the managers to refund the $7 parking fee for the inconvenience. I moved my car around to the front of the building but I was partially blocking the path towards the entrance of the hotel (there was some space for a small vehicle to pass). There was nothing else I could do because there was nowhere else to park. I wasn't able to move my car into an actual parking spot until after 10am the following morning. When I checked out on Monday morning and reviewed the receipt, I found out about the $7 per day parking fee and the fact that the management had not refunded the fee for the first day. The rest of my group said to let it go and it wasn't worth the hassle. We were able to get parking on the second day because there were significantly fewer people staying here but the attitude of the staff and the general notion of "We're going to charge you for parking but won't guarantee a place for you to park" is ridiculous. I know the construction won't last forever and the lot will open up again at some point, but I don't know if I'll stay at this hotel again. Next time I'm in this area, I'll look into one of the other hotels a few blocks north.

    Nail clippings on the floor

    I'd give a 0 review if I could. We've had a long travel day. Checked into our hotel approx. 10:15-10:30pm for a two day stay. The first thing I noticed was the hand towel hanging in the bathroom had clearly been used. I lifted the toilet seat to use the restroom and the toilet has also clearly been used and not cleaned. Stains on the toilet seat. But the icing on the cake was the absolute disgusting toe nail clippings we found on the carpet next to the bed and along with some crusty white residue on the blue bed skirt. This room had clearly not been cleaned. I called down to the front desk to ask if they can send someone up to clean the room for us and he informed me there was no one available at this hour as it was now 11pm. I asked if I could at least get some cleaning supplies and I'd clean it myself. The front desk employee was very friendly and helpful and offered to bring us some cleaning supplies to at least clean the toilet but after all the other dirty things we found we asked for a room change. Only to be informed they were all sold out. We were instructed to call the corporate number to see if they could get us a stay at another one of their hotels nearby but they said they could not unless we pay the difference. I would absolutely not recommend this company of this hotel. Despite the wonderful and kind front desk employee, this was a terrible hotel.

    Urine and other fluid on the toilet seat of our room we just entered.

    BLUF: I do not recommend this hotel. It is fairly inexpensive and the staff is friendly but it is filthy and unsanitary. How is this part of the Marriott brand? We arrived and the staff was super friendly, even providing a very nice welcome gift. I would say this was one of the nicest welcome gifts I've received as a Titanium member. We went to our room and it was very apparent the note is aging. The chipping paint and dirty walls were an initial indicator. We get to our room and my 8year old daughter tells me to not use the bathroom as it is dirty. See the picture of the toilet with urine on it. Then I looked at the tub(see picture) and it is stained dirty...luckily I brought shower shoes. If we had not been so tired and not checked in we would have gone to another hotel. If the toilet and tub are nasty and dirty then one would assume the sheets and floor are equally dirty. The next morning we went down to breakfast and there was hardly anything. The staff had not been paying attention to the breakfast bar at all. My daughter wanted waffles but when I saw how grotesquely dirty and nasty the waffle maker station was (see pictures) we decided we could not eat there. The waffle makers had grease caked on it from weeks or months of not being washed properly. This was without a doubt one of the dirtiest Marriott brand hotels we have stayed in over the past 30 years. I've stayed in Hotels in Latin America, Europe and Africa and this was the worst in terms of cleanliness. I only give two stars due to the location and the friendliness of the staff.

    Standard King room, comfortable bed
    Kris L.

    This centrally located hotel was a pleasant surprise, very clean, in a quiet location next to the lovely Willow Neighborhood, perfect for morning walks. The hotel had a sparkling pool, the staff were great and they still do daily housekeeping service, unlike a competing hotel chain. I really liked that they have some feather pillows which are great for ergonomic neck support. The breakfast was typical fare, heavy on the starch and sugar and with some prepackaged egg sandwich or omelette type items and scrambled eggs and a meat choice. They did have fresh salsa both green and red which was very nice. I was disappointed in the fruit, yogurt and oatmeal, as only sugary instant oatmeal and sugar sweetened yogurt were offered and the bananas on the days I stayed were overripe to the point where one that I tried was completely black throughout. Overall I would stay here again for the price, comfort and location.

    Vegan complimentary breakfast option - oatmeal and fruit

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    Will recommend this place to anyone that plans to stay in the area . Curtesy staff atmosphere is great

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    2 years ago

    The online reservation person said they accept pets. When we arrived they set pets not allowed. Huge inconvenience.

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    7 years ago

    Reasonably priced. Not exactly off freeway. But so worth it. Seriously top notch. Beautiful clean

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    9 years ago

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    Ask the Community - Fairfield Inn & Suites Phoenix Midtown

    Review Highlights - Fairfield Inn & Suites Phoenix Midtown

    This centrally located hotel was a pleasant surprise, very clean, in a quiet location next to the lovely Willow Neighborhood, perfect for morning walks.

    Mentioned in 2 reviews

    Read more highlights

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    Fairfield Inn & Suites Phoenix Midtown - hotels - Updated July 2026

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