I love Fairview Appliance! They are amazing!!! Pam and Scott are professional and efficient, always give great service! They are a provider for Cinch Home Warranty and I Love when they send them out! read more

Editing this because i just noticed it. I do not live in California. I live in IL. Whatever you do. DO NOT i repeat DO NOT go through Fairview Appliance Heating and Cooling. Im not just a robot leaving a bad response for a different company. Reason for using Fairview HVAC: My AirConditioning Condenser's (outside unit) fan blade and mounting hardware rusted out and fell through just causing a ton of damage on its way down. In doing so it rendered my Condenser inoperable. For my sake im going to call Fairview HVAC (FHVAC) I was given this company by my Warrant company Cinch. I initially called FHVAC 1 hour before closing and got the answering machine multiple times. I then get a call back AFTER closing and was told they got the work order and will come out the next day 8-10AM ... All is good to this point. The man comes out, respectful, knowledgable and straight to the point. I ask him what his thoughts are. He says "I definitely think it's going to need to be replaced, but its up to the warranty company, It will be just a one for one swap no mods needed". I said awesome, what about work wise what all is going to need to be done, how long does it usually take, when could yall come out and continue the process. Typical client questions... BEFORE i could even finish my sentence he interrupts me and says, " I work one step at a time, first the warranty company has to say what they want". So i figured he didnt mean to interrupt so I asked some more of the questions that were relevant to the work order... He then REPEATED himself like i was telling my 5 year old to stop interrupting!!!!! So i let it go. I called Cinch later that afternoon and they said they got the response from FHVAC and they were going to send it to the another department for further processing. I called HFAC the next day and asked what was going on. The receptionist now has an attitude and says "we will replace it but there is going to be $420 in uncovered charges... I dont know what they are so youll have to take that up with your warranty company!!!" I'm at this point mind blown! I obviously call Cinch and asked about the uncovered charges and they explained it. FHVAC was going to charge me the following items. Reclaim of refrigerant $100.00 Pipe Modifications $85.00 Equipment Disposal $100.00 Code Required Replacement $65.00 Reclaim and Code Require are required by law and cannot be avoided. Pipe Mods?? Equipment Disposal?? I spoke with cinch and they said that is included in your warranty and should not be charged that... At this point I have already gotten my opinions of FHVAC and they weren't good. I decide to give them a chance and I call other HVAC companies around me and ask about these charges. EVERY SINGLE ONE..... I repeat EVERY SINGLE ONE. Said those charges should be included in your installation fee and covered by Warranty without you being charged to include Reclaim and code req. FHVAC is separating them to get money from you...... I call FHVAC and say he whats with these charges, i asked Cinch and they said the charges are from you not them... Again with the interrupting... Before i finish the receptionist says. "Im going to stop you right there, this is your quote, these are our prices, and it is required before we start the job. If you don't like that, you can call your warranty company and take it up with them".... I was blown away. Needless to say i canceled with them and will buy out if i have to. NO MATTER WHAT (unless you want to be screwed) do not..... Go... with Fairview Appliance Heating and Cooling. read more

I was referred to this company by my home warranty company, Systems Protect. A/C was not cooling. Took this company a day and a half to come out. Technician did not seem to be "HAPPY" to have to come out at all. Looked at the capacitor change it, no better. Put my old capacitor back on and said the compressor was locked up due to the unit being over heated. Left, sopposedly to get a part but in fact reported to warranty company the I needed an entire new unit because of poor maintenance. Next day called a different company that came out immediately open unit to check the compressor and found a burnt wire. Nipped off the burnt part put on a new spat connecter and unit has run fine every since. This company took my $60.00 deductable and never even looked inside the unit. More interested in replacing than repairing. Would never recommend this company to anyone read more

This company was referred to me by my home warranty Cinch- they came out and inspected my furnace because it was not heating. Said it needed a fan blade replaced and cleaned- they ran to my warranty company and told them that it was a poorly maintained unit- neglected from head to toe- mind you this house was in our possession not even 3 months. needless to say they basically told the warranty what they needed to hear to deny our claim eat our 200$ and never hear from anyone again. SUPER upset that I went without heat for almost two weeks and called A&H heating and they came out saw the pilot wasn't lighting all 4 burners- took 2 mins to clean it and BAM I had heat. never using this or home warranty again- WORTHLESS read more

Second floor air conditioner stopped working. Called home warranty company Cinch who put us in touch with Fairview Appliance. Company came out within a day, diagnosed the problem, ordered the new ac unit, had it back in place as soon as possible working with warranty company. Fairview Appliance did all the work with the warranty company, I had to do nothing on my end except pay my share. Very nice Goodman unit that was installed properly by some very nice and clean workers. Would use again. read more

Had to use them through my home warranty company when my a/c stopped working during 100 degree heat. I called and left messages on Sunday, Monday, and Tuesday. No one returned my calls. I have an infant son and refused to wait any longer so went elsewhere. On Friday, someone called and yelled at me to say they had left me a message (not true). When I told her I had not received any message, she replied "I've heard that a lot today," suggesting that lying about messages happened to more than me. Not a good way to do business, but I can't speak to the quality of service since I never made it that far. If given the choice, I wouldn't use them. read more

Avoid at all costs trust me crook seems as if they didnt want to do the work never again

Technician was supposed to fix my AC on Friday, no show. Rescheduled for Tuesday, no show. Now it is Wednesday and he missed the 8am appointment again. Do you even intend to come out? read more

Very responsive--often get same-day service. Very helpful and friendly people and they seem to be quite reasonable in terms of costs. We have called upon them many times over the past 10 years and see no reason to go anywhere else. Highly recommended. read more

Worst customer service representative I've ever come across. Not only did they cancel our appointment that we've had for a week, we didn't get a call to inform us so we could get another company to come fix our AC, but their customer service rep hung up on me after I asked for a reason why our appointment was canceled. read more