We thoroughly enjoyed our weekend getaway. The place was everything it promised, and more. It was…read moreclean, comfortable, and a cool break from the hot summer sign of the Piedmont. I could not recommend it more and the proprietors did everything they promised.

We waited until the required 5:00 check-in, only to find a dirty house that the housekeepers hadn't…read morecleaned. Since I couldn't reach anyone at High Country Vacation Homes for 10 minutes or so, we started cleaning since we didn't have any sheets for the beds and everything was dirty from the previous tenants. When I finally got a hold of the office, we were deep into cleaning, so there was no point for them to send a housekeeper. I was told, "This doesn't happen a lot," and then when I asked how much we will be refunded for this, I was told, "We usually only refund the cleaning fee." So it "doesn't happen a lot", but they "usually" only refund the cleaning fee. Sounds like it happens a lot to me. After more than a month, and me making it perfectly clear that I wanted a refund of one cleaning fee since the house wasn't clean when we arrived, and then another cleaning fee since we had to spend the first evening of our vacation cleaning the house, we finally got some money back. But only the equivalent of one cleaning fee. And I was told we got our security deposit back, like it was some sort of a favor, when in fact, we left the house in way better condition than we found it. Losing the first evening of our vacation, especially to cleaning, should be more of a refund than $125. That is the absolute LEAST we should have got refunded. So, if you want the absolute least out of a property management company, then go with High Country Vacation Homes. But next vacation, our money will be going to a property company who deserves it. Pics are what we walked into.

Complete garbage of a company. The cleaning staff was nice so we went with them in listing our new…read morecabin for rent. Huge mistake. We are talking weeks to get calls back from the lady who was supposed to be getting our listing ready, and when it was finally Posted ... crickets. Priced too high, which we let them know about asap, and literally no response to adjust. The response was " oh we've had lots of Calls with interested parties, NONE of which became a booked reservation. The excuse from their phone answerer was that out contact was out as her husband was having health problems. Unfortunate for sure , but there is still a business to be run. The owner, also a woman, never responded to multiple calls or emails. After SIX WEEKS of this , also know as six weeks of lost income ( including May and Memorial Day) we were able to catch someone actually in the office and get our keys and things back. It took another couple of months for them to remove the listing. I believe ( hope ) they are now formally out of business , though they were halfway there when we were dealing with the clowns. Just beware !

The Getaway was the perfect getaway for us. The location was private yet convenient to downtown and…read morewe found ourselves enjoying the Greenway trail into town many times. The cabin had every amenity we could of asked for (OK...a hot tub on the deck would have been nice) and we felt so comfortable from the minute we got there. The living room fireplace was amazing and we had it on constantly. The living room was comfortable and large. The kitchen was a bit small for both of us to work in but it was more than adequate. Both bedrooms were lovely (the king sized bed was super comfortable) and there were plenty of bathrooms to pick from. The sheets and towels were plentiful and plush and it was nice to be able to do laundry. The driveway up to the house was something. Super steep and it made the returns from our walks a bit challenging. And we were glad that it didn't snow to have to tackle it in the ice. The internet was great for keeping up with work but it wasn't sufficient to be able to stream movies or television. But the choices on the satellite TV made up for it. We loved The Getaway and will definiteley be back!

From the owner: 5 unique, beautiful cabins/homes in Banner Elk, NC! Each one…read moremeticulously clean and cared for. 3 are pet friendly, all have free WiFi and fireplaces. Convenient to Banner Elk, Boone and Blowing Rock. Summer dates are booking fast! Come enjoy the cool North Carolina Mountains!

I rented a place in this community last year, and let me tell you: I have never experiences a more…read morestuck up community. I was repeatedly asked if I lived there from the management on several occasions. There was one time when I invited some friends over and we were hanging out in the park/lake area. I assume it was the manager came up to us and asked if we lived there and suggested that we leave because it was a private community. It is like they roam around looking for people to kick out of their exclusive community. The vibes around there are just not inviting.