We've been regular customers for the 4 years we've been in Norfolk. We follow the VW recommended routine maintenance schedule so we're comfortable with our car's proper aging progression. They know that we see the vehicle as our terminal car and do all that's needed to keep it going in top notch shape. They tell us on in advance if unusually expensive unusual work on the schedule will be coming up in the near future which helps us budget and avoid sticker shock. Carrie, Adam and Curtis are great to work with and Daryl, their certified VW mechanic, does the outstanding work on the car. read more

Coastal Import Repair is a gem. The owners are good people and the repairs, analyses, etc., are on target. They have gone "above and beyond" and finish the work quickly. We're so lucky to have them here in Ghent. read more

Would highly recommend this repair shop. Always very communicative and straightforward. Taking cars to them for 5 years and only stopped because I moved out of Norfolk. Prices very fair for service. Straight up, no BS, and honest mechanics with a lot of experience! read more

Coastal Import has been my sole auto service for repairs and maintenance since 2011. Great people! Great service.

After 15 years with Coastal Imports, I can confidently say they're the gold standard for auto repair. They explain complex issues simply without making you feel clueless, and have never pushed unnecessary repairs. Their technical expertise combined with genuine honesty is why my previous vehicle lasted 15 years, and why my new car will receive the same care. The team's friendly service and integrity means I'd never consider a dealership alternative - Coastal Imports has earned my complete trust. read more

Coastal Imports have been taking care of me and my vehicle :) for about 4 years now. You can definitely tell their team takes pride in their work. The words that come to mind are professional, efficient, respectable and honest. Thank You Coastal Imports! So appreciative! 4/15/2024 read more

I have been taking my vehicles to Coastal Import for almost two decades. They are, by far, the most knowledgeable, HONEST auto repair facility I have EVER envountered! Adam, Curtis and the rest of the staff are super! Jim Farmer read more

Great company great people wonderful experience. These guys are some of the best in the industry, and that's coming from someone who's spent 15 years is her life in the automotive field. Thanks! read more

Front desk was helpful I had been bringing my car here for i while, I asked them to figure out why my car did not start they changed me 8 hrs labor had no idea why it did not start and then had the stupidity to say it is not possible for them to tell when it started for them. I had too take them to court to get payment, when they know that they did not fix my car, I asked to to bring my car back to them to show them what the problem was and they refused? Would have love to had a reasonable solution to the problem asked the manager when I picked up the car what the problem was and was assured that if it was not what they fixed for 1100 dollars I could bring it back, then refused? I asked So why are you changing me 1100.00 if you know from the beginning you can't tell what is wrong. Not only did they not figure it out the issue they not put the cooler hose on correctly so i almost blew my engine when the hose fell off when they reinstalled incorrectly. They said that they will return my money if I can prove what the issue was I did they still refuse to refund me I have to take them to court to get justice I expect them to maybe just do the right thing once knowing that they completely messed up The manager knows he stole from me had Still refused to even give me a partial refund I will be taking them back to court for damages they did to my car they did to settle what they owe me. I won my case against them but not knowing the court system I did not know I only had 30 days to file an appeal for the full Amount, so I will have to take them to court for the damages they did since I can no longer get the full amount for repairs. Both front desk employees told me that if the problem was what I found I should be refunded as it is a major oversight on there part, I would like to work a solution out with them but the manager is very hostile from the very start. read more

Horrible service. I was told on numerous occasions that the work I need done on my car is complex and I needed to wait for them to have time to repair. After literally months of waiting, I'm now being told that they aren't qualified to do it. Why not just tell me up front that they aren't the professionals they claim to be? read more

Not sure if my review posted, but to sum it up. I've had a bad experience with Firestone, they ripped me off for the same repair 2x, and less then a week after my car shut off AGAIN. Adam from Coastal made sure that my car got fixed properly with them; and I never had an issue with that car again. I now have a new Audi A3 that has needed a lot of work done. Once again Coastal came through with TOP of the line work. Their expertise, efficiency, and professionalism is amazing. I refuse to take my car to anyone except from them! read more

Would definitely not recommend getting service done here. For a basic maintenance visit I was charged $400 in labor cost. In California I was charged around $200-300 in labor for the exact same service. Can't imagine the hourly rate would be that much higher in Norfolk. I had a part for the car in my backseat, I explained to them when I dropped it off that they should check if that part was okay before ordering a new one. When I picked it up they were all surprised to discover the exact part they wanted to order was sitting right there on the backseat of the car. I feel ripped off and I don't recommend visiting this place unless you enjoy throwing away your money. read more

Never take your car there because even if you tell them what's wrong with your car they will say they can fix it then call you two days later saying they couldn't fix it and make you pay money for a problem you already told them you had they are just in it for the money I told them what was wrong and they made me pay $50 just to say the same thing when they told me they can fix it they are a bunch of scrubs never trust 21st coastal imports is only a scam watch out read more

I can thank our super awesome European car for helping me establish a very close relationship with Coastal. I loved on that car, I would whisper words of encouragement to it while gently rubbing it's dashboard and when I drove it I would go out of my way to park it next to expensive sports cars so it could bond with the upper class, but to no avail. Like a teenager being forced to visit its great aunt who smells like stale cigarettes and Vic's Vapor Rub, it rebelled. The three separate problems over a couple month period first started with a problem that initially stumped the folks at Coastal because they found it wasn't the usual problems associate with the symptoms. But for a full day they kept digging, all the while calling me, offering sympathy and condolences while keeping me updated on the progress as I frantically paced the floor chewing my fingernails wondering how difficult it was to apply for food stamps after I paid the bill. Finally they got it! They talked me through the problem and gave me options, and just as I was prepared to offer them my first born - and possibly the second - as payment, they told me they'd cut the labor cost dramatically because it took them so long to find the problem. Dammit, I had to keep the kid. It still cost as much as my college education, well maybe just the textbooks, but I drove away happy and relieved. A couple weeks later we noticed something else, I called, they listened, they determined the car would not spontaneously disintegrate in rush hour traffic on the HRBT and reassured us that we would not die James Dean style. I dropped by and was greeted like Norm on Cheers - everybody knew my name. Not good coming from your car repair place. A quick fix and I drove away that afternoon in what felt like a brand new car, except for the stale smell of a dirty sweat sock that I'm convinced is lodged into an unknown crevice in the back seat and a ground up granola bar one of the kids managed to stuff between the passenger seat and center console. So by this point I'd spent more on the car than our quaint vacation home down by the shipyards, by no fault of Coastal by the way, we just happen to own a car whose parts are apparently made of pure gold and recycled gem stones. I gave that car all I could; I started burning incense next to it at night to protect it from evil spirits, I dusted it with the soft feathers of the last known Ivory Billed Woodpecker that I accidentally shot a few years back while drunkenly hunting with my one-armed second cousin the the bayous of Louisiana (that's a whole other story). I even played nothing but friggin Kenny G songs to keep it calm whenever I drove it (at the expense of my own sanity). But it wasn't through with me yet. In hindsight, I'd made the mistake of pampering it too much, and it wanted more. One day my wife complained to me that it was "not sounding right", and I've been with her long enough to know the problem was serious because she was not willing to drive it for another two thousand miles before telling me. I let her take my truck again and I headed back to Coastal. I was unexpectedly presented with balloons and a repurposed golf trophy covered with glitter and googly eyes and ceremoniously initiated into their exclusive Favorite Customer club, the only other member being that idiot with the 1995 Range Rover that has its own reserved repair bay. Sure enough, they diagnosed the problem, gave me options, a not-to-exceed cost estimate and did an expert repair as usual, always mindful of my time and the fact that I had a standing lawn dart tournament I had to get to that evening. Finally, I think the hex has been lifted because the car now runs great and has been for a while, even though my writing this review puts me at great risk of resetting the jinx. The people at Coastal are all great; really nice and easy to talk too, are super informative and don't beat around the bush when telling you what's wrong with your car. Despite the numerous problems with the car and the fact that I've sold various internal organs and am working five jobs to pay for it to remain roadworthy, I'm confident in their skill and integrity. The car now sits on a plush polar bear rug in the driveway, gets a daily spritzing of champagne and rose water and frequently has classical music softly played for it. Best of all, my wife isn't driving my truck anymore, but now the truck has a rattling noise and a big wad of half chewed Cheetos under the back seat. I hope it hasn't been talking to that damn car. read more

My driver side window motor went out and Coastal Import Repair repaired my window by appointment right away. Will utilize again for future car repairs for sure. Very professional and communicated very well. read more

This shop is the best!!! I had been running into issues with my car and passing my state inspection, but Lawrence was great! Lawrence set my appointment up, took me through the shop to see my car, and had excellent customer service. The entire shop is very clean, organized, and you can tell that they're a very tight group of people that aim to get the job done and simply just want to provide good vehicle service. Legit shop with great people. I'll be going back to them from now on, thanks so much guys! read more

This shop is outstanding with high quality honest service. The front desk are so friendly and professional. The work is excellent. It's so wonderful to find a place you can trust. read more

I am very pleased with my experience at Coastal. The ac in my beetle went out and after having it looked at by two different shops, I knew it wasn't in my budget to repair the ac. I took it to Coastal for another opinion and because they specialize in imported cars and it was the best decision I have ever made when it comes to my car! They were able to provide an alternative fix and get my ac running in no time! It's been years since I have had ac and I can't thank them enough! read more

I had been neglecting an unavoidable and costly repair on my Volkswagen. I simply couldn't afford it. Due to the recent COVID19 phenomenon I had lost 90% of my income and was pinching every penny to survive. I explained my situation to Coastal Import and they took the price down a bit. When I went to pick my car up I found that they had lowered my total even more. How many auto repair shops do that? I can't explain my appreciation. Oh, and my car was ready the next morning! Not even 12 hours later! Price, service and quality. They have earned a loyal customer for life. read more

Coastal recently performed the 100,000 mile service on my 2010 Lexus RX350. Before doing any work they accurately quoted the cost in advance. Because I had to travel at the last minute, they were kind enough to move my appointment up to the next day with very little notice. All work was done very professionally and on time. Staff is very pleasant and professional. They kept me advised throughout the process on when my car would be ready. An additional plus was their recommendations for wear items that should be addressed at the next service interval in addition to normal scheduled service actions. The work shop is very neat and organized. I definitely plan to have my vehicle serviced here in the future and have already recommended them to my friends. read more

I've been going here for years with multiple cars. I trust them and they have proven they know their stuff. Only works on imports... hence the name. read more

I had a challenging vehicle repair issue on a 1960's car, rather than waste my time, they kindly referred me to people that were a better fit for the service I needed. excellent follow up to questions. Highly recommend read more

I wish I could give zero stars. I got my car inspected and they were polite, but the lady behind the desk talked so much. She was so distracted talking that she accidentally credited my credit card the cost of the inspection instead of charging it. Then I was out of town. She called me, I answered, and she explained that they voided the credit but I'd still need to come back in to pay them the original amount. I agreed. When I came back about a month later, I went back in on my own time to fix their mistake. And at that point, they told me I then owed them double the amount because the credit was never voided. As they explained it to me, they sounded extremely annoyed and kept stating, "we actually paid YOU for us to do work for you, which doesn't make any sense!" I was confused because I didn't ask them to do that! I would have loved it if I had just paid at the time of the inspection, as I intended! I felt like I was being reprimanded for a situation I didn't cause. I felt like good customer service would have been to let me pay them back for what they accidentally paid me, and then perhaps give me a discount on the actual service charges. I felt really disrespected and condescended with the tone they were using, and it kind of sucked to have to pay twice the amount I was expecting. I will not be going back. Their personalities are not friendly. read more

Friendly, Prompt, great service, i would recommend them to anyone! They listen to my explanation of the problem with my Honda, they took me for a test drive with them to help explain better! They got my car in, found the issue, researched the problem with other hondas, called me about options, listed prices and did it all in a day! I will go there from now on! read more

My husband and I have been taking our vehicle to Coastal Imports since we relocated to the area a year and a half ago. Not only are the staff friendly and easy to work with, but they are ethical individuals. Rather than continue to accept paycheck after paycheck from us regarding our not-so-reliable Audi, they told us it would be best if we got rid of it and started fresh with a new vehicle. The guys are extremely thorough in their work, and never hesitate to show and explain something twice. I highly recommend Curtis and crew at Coastal Imports! Only place we trust! read more

DO NOT GO TO IMPORT AUTO UNLESS YOU LIKE TO THROW AWAY MONEY!!!! I took my vehicle to Coastal Import Auto Repair and they have great customer service they do not have the skills needed to work on ANY vehicle. The quality of work is terrible. I took my BMW 335i for them to investigate an oil leak, replace the front mount intercooler and to check the breaks (break light came on). I ended up spending lots of money on unnecessary replacements. I was told I needed front rotors and new break pads in the front of the vehicle. Coastal Import Auto Repair could not reset the break light so they referred my vehicle to Eastern Autowerks. After having Eastern Autowerks (BMW only shop), they explained the issue was in the rear breaks. I tried to get my money back for the unnecessary repairs and they told me the work was already finished and I needed to pay. As far as the oil leak, they couldn't find the issue and told me I needed the valve cover gasket replaced and oil catch can (the car doesn't even have a oil catch can from BMW). I replaced the valve cover gasket with Coastal Import Auto Repair and just over 12 months later, it started to leak oil. As far as replacing the Front Mount Intercooler, Coastal Import Auto Repair did an okay job. I spent 3 weeks without my vehicle and spent back and forth trips with them. I returned my car to them several times after and their solutions were temporary. I would NEVER recommend Coastal Import to anyone, not even my worst enemies. read more

I've been going to Coastal now for about 1 year. They are extremely good at what they do. Always prompt, trustworthy, and professional. They were able to fix something with minimal cost that the dealer could not even figure out and was suggesting repairs costing 5 times as much. Their brake replacement on my import SUV was 1/2 less than what I paid at the dealer a few years ago. I only wish I knew about these guys earlier! read more

Friendly, quick service. Went out of their way to help me get my car road trip ready in a jam.