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    Faith In Angels Hospice

    4.8 (16 reviews)
    Open Open 24 hours

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    Armani V.

    Thank you very much Sohrob for the review. We appreciate it.

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    Armani V.

    Hello Melodie, thank you for the review.

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    Ask the Community - Faith In Angels Hospice

    Review Highlights - Faith In Angels Hospice

    Throughout FIAH services, Elsie continuously kept in contact with me to check up on my father and family.

    Mentioned in 8 reviews

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    Ivy Park at Burbank - Community movie theater

    Ivy Park at Burbank

    4.0(12 reviews)
    1.4 mi

    The Ivy Park at Burbank is an exceptional assisted living community. Our family is uniquely…read morepositioned to speak to the team's consistency and character. For eight weeks, one of us was present in the community around the clock, observing the staff across shifts, circumstances, and both ordinary and challenging moments. This is not a single positive encounter, it is a pattern. One that reflects genuine care, professionalism, and reliability. Yes, there are amenities. Yes, there are activities. But what truly makes this place special (the secret "sauce") is the people, especially the kitchen and dining team. The Front Desk: The Nerve Center Passing through the lobby, you may first encounter Jennifer, unmistakably one of the community's faces. She operates like an air-traffic controller - eyes everywhere, aware of everyone - yet with effortless warmth and calm authority. She greets residents and guests by name, always adding a personal comment that makes people feel genuinely seen. Jennifer notices wanderers or anyone who looks uncertain. She arranges escorts to rooms, dining halls, or helps with... anything. When I purchased a dinner ticket, she already knew my mom's name and room number. Jennifer is unfailingly upbeat, her radiant smile setting a tone of calm, safety, and care. (I am convinced Ivy Park employees must pass an emotional intelligence test, a MENSA-level aptitude exam, and a memory challenge.) You might also meet Victoria and/or Michelle and Nicole (forgive me if I have the names wrong). All oversee the floor with poise, attentiveness, and approachability. They consistently go the extra mile, answering questions, guiding guests, or offering quiet reassurance. Their presence communicates that people matter here. They're kind and dependable, always ensuring residents are well cared for. In the early morning, Dana stands out with her alternative style and dry, understated humor. She is especially focused on safety tracking entrances, exits, and sign-ins to keep everyone accounted for. She is firm but fair, and I really liked her. Both Dana and Nicole also share remarkable memory, always recalling our names and room number. Liza (or Lisa? Ugg! Overnight gal!) was always a bright, kind presence, someone it was genuinely nice to see. We shared a sweet connection, and her warmth stood out. One evening, Connie, Lisa, and I chatted late at night. Connie is steady, compassionate, and supportive, a friend to her coworkers, whose empathy creates comfort and trust. Dining: Where the Magic Happens The dining experience at Ivy Park is so polished and consistent that it could be mistaken for a four-star hotel. Martin, overseeing back-of-house operations, and the Chef, leading the kitchen and developing menus, complement each other perfectly. They create an experience where high-quality food and efficiency converge beautifully. The atmosphere sets the tone before the first plate arrives: leather-bound menus, crisp linens, white napkins, and fresh flowers on every table. It feels intentional, serene, and welcoming. Meals are inventive, beautifully presented, generously portioned (really nice), and delicious. Whether shrimp scampi, potato-leek soup, salmon, or chamomile tea, the kitchen's care and pride are clear. French fries are CRACK. On occasion, something doesn't land, so there is an all-day menu that offers alternatives. Every member of the dining team greets residents and guests by name - three times a day. The atmosphere is a little like Cheers: a place where everyone is known, remembered, and welcomed. The Dining Team Jonathan is focused, conscientious, and attentive. He checks in to ensure everything is perfect, crouches to make eye contact with residents, especially in wheelchairs, and serves with pride. I am his biggest fan. Savannah is confident, observant, and highly intuitive. She remembers orders, adapts to unpredictable moments, and navigates challenges with grace. She "rolls with the crazy" in a way that makes everyone feel safe. She's very cool! Tyler is courteous and gentle, bringing quiet kindness to every interaction. Once he managed a complex order while adding three more mid-route. When two rude residents muttered they'd "kill" him, he never broke professionalism and simply smiled and continued on. Veronica is cheerful, patient, and purposeful. She offers options (reheats tea endlessly with a smile) and manages feisty residents with humor and timing perfect for a sitcom. I adored her! Caitlin is precise, diligent, and unfazed by difficult personalities. She once flawlessly took orders for nine people, multiple requests, without writing anything down. Calm, confident, and proud of her role, she is phenomenal. Josefine brings cheerful, fun energy to mornings and confidently handles detailed orders. She assisted my sister's guests impeccably in the private dining room. Together, this team turns dining from routine into an experience of dignity and connection.

    This is my third review of the same problems I keep experiencing at Ivy Park Burbank. One on going…read moreproblem is outings in the community bus. I use a power wheelchair and the bus can only accommodate one wheelchair. There is another gentleman here that uses the same wheelchair as I use and by the way I helped this person obtain his wheelchair after he reached out to me as he was unable on his own to acquire a wheelchair for himself. My help I gave to my fellow resident seems to have been weaponized against me. From the time this person received his wheelchair he was given priority over me for the community outings and I was told I was unfairly going to all the outings before this person received his wheelchair and now he would be going to all of the outings and I couldn't go anymore. I protested and a compromise was enacted. I would be able to get together with the other resident with the wheelchair and discuss which outings we wanted to go to. Now it seems I don't get to know what the monthly outings will be and I find out after the fact. For example there is an outing coming up and this other resident gets to go with no discussion with me to see if I would of liked to go. It would seem that the monthly outings have already been gone over with this favored resident and I'm left in the dark as to any of the outings which I would be interested in. It's blatant discrimination and it is quite prevalent in this community. I am told I can only go to the doctor on Tuesday and Thursday but there are a few residents here where the rules don't apply and can go to doctors appointments anytime of the week. Constantly I have difficulty getting my doctor's appointments approved and have to get into it with the manager of transportation over my doctor's appointments. This community it would seem is all about the favored residence and then everyone else. It's a nice place but it would be great if we had unbiased management. I can't believe after I helped a fellow resident here improve his life with a wheelchair I get no thanks from the management and only obvious discrimination.

    Photos
    Ivy Park at Burbank - Community game room

    Community game room

    Ivy Park at Burbank - Community restaurant

    Community restaurant

    Ivy Park at Burbank - Community balcony

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    Community balcony

    Faith In Angels Hospice - homehealthcare - Updated August 2026

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