Venue: Very nice, open concept yet cozy and welcoming. Black lights give it a very nice touch added to the warm feel of dim lights. Everything especially the restrooms were clean. Music volume was just right and the genre they were playing was rock, reggae and hip hop. Hookah: I smoke hookah frequently and always enjoy trying new mixes and flavors. I asked the girl what she would recommend and she gave me about ten top mixes that sounded so good I couldn't make up my mind. I simply left it up to her, feeling confident I wouldn't be disappointed. I received the hookah quite fast and I must say I was very impressed!! Smooth, packed perfectly, deliciously tasteful, and huge clouds of smoke. One of the best hookahs I have had. The Prices are reasonable. I missed happy hour but happy hour prices are 50% off regular priced hookah which is great. They also have daily specials that are really good. Customer Service: The waitress was very attentive and polite. She offered us drinks frequently, brought us coal all at the right times and she kept checking on us as well as the girl who made us our hookah. Very great customer service. I haven't been to a hookah lounge where the staff was so friendly and actually took a minute to stop and talk to us and see how our day has been, speak to us about hookah, and be so genuine. This lounge is my new favorite spot and thus receiving 5 out of 5 stars from me! read more

Used to be my new go to until they opened a new location in Pomona. I came in a few weeks ago to find new workers since the originals got moved over there. There were 3 employees on this Monday night, and they were all sitting with a friend smoking in front of their employee room. After waiting 30 minutes for our hookah (which tasted junky), we had to wait another 10-15 minutes for coals because they put fresh coals on their own hookahs. They never once checked on us, continuing to mess around with their friend sitting on the couch and smoking. After a while, of course we needed a new set of coals.. since the employees were MIA in the back room, we turned to the friend to ask if we could get some coals..since he was being kept up to date with fresh ones. He yells into the back room "Hey, do we have any coals for customers?" and a guy comes out, gives him coals.. And says "Yeah, I guess." We then wait ANOTHER 10 minutes for coals. Are you serious?! There were only 3 groups in there and they ignored all of us. I'll stick to the Pomona location.. Nice, attentive employees that actually know how to pack a tasty, hookah.. I actually get to spend my time smoking there, not waiting on coals. read more

Environment here is great for whatever mood you're in if you want to relax and smoke or come with friends and have fun listening to music. I came in twice last week (my first and second time) and it was really great, the hookah served by Joel was packed well and he made a good mix, it tasted like sweet-tarts. But then I came two nights ago and the girl who served my hookah was eh. It tasted really harsh from the start but I'm a big hookah smoker so I moved the coals around and it was smooth, for a minute. The taste was awful though it wasn't normal for Lemon. I noticed the top layer of the water in the hookah vase was just dirty brown and had residue old tobacco. The bowl, in my opinion, was over packed. So we ordered a refill but even then it was harsh. I ended up smoking with my friend for no more than 20 minutes and left. The girl was real nice though, and mistakes happen so it didn't bother me too much but it would have been nice to have a good smoke session, especially for more than 20 minutes. Nonetheless, Falak has friendly employees and the first two visits of mine really impressed me. I'll definitely be back again. read more

I had an incredible experience today at this location. It was our first time visiting, and from the moment we walked through the door, we were greeted with top-tier customer service. The ambience and vibe of this place are also amazing, making it a great spot to relax and enjoy the visit. Since we weren't familiar with how everything worked, Isa took the time to guide us through the process with patience and expertise. They provided excellent suggestions while we were deciding, but what really stood out was what happened after we ordered. Even after we had made our initial choices, Isa offered one additional suggestion to tweak our selection. That final recommendation made the mixture absolutely perfect! It is rare to find someone so attentive and proactive. Isa's knowledge and genuine care for the customer experience turned a simple visit into a memorable one. I hope management recognizes what a massive asset Isa is to this team. We will definitely be back! read more

This hookah lounge was a great spot I was a regular there, would be there almost everyday until the new management they have going. The service there is crappy now. I would have to ask for coals from the manager and wouldn't get them. I would ask again and the answer was they are still cooking like really how long does it take to make 3 coals?? The hookahs are so dirty now with new management it's getting pretty bad now. The employees that work cashier always take forever to get coals or to check up on you.. And a warning to all people going please be careful cause I got burned a employee dropped a coal on my foot and didn't even bother to try and help me getting it off. I talked to the own about incident and he seriously gave NO FUCKS about it. Didn't even offer to take care of my bill!! If I can leave no stars I would... read more

Best hookah lounge in the area. I've been coming here for about a year now and I have never been disappointed. The hookah is very well prepared, never to harsh and never to weak. They have a variety of different flavors and the people that work their are really friendly. Saleem, Joe, Joel and Tammy never disappoint with their mixes and service as they have been really good to me over this past year. They play good music unlike other hookah bars that I've been to around the area whose playlist is all over the place and they also offer plenty of specials that anyone can satisfied with even if you are on a budget. They also have a pool table which is fun to play with friends. All in all, I enjoy the vibe and service this place offers. read more

I love this place. It's a cozy, comforting, and welcoming lounge. You know how sometimes you're alone, your friends aren't available, and you still want to have a good time without feeling out of place? Well, this is that exact place for me. When I feel low and want to be around people but also have some questions, I come here. When I want to feel a sort of coziness while smoking delicious hookah, I come here. Let's just say it's a special place for me. And I didn't just happen to ponder upon it. It invited me in. (Price: from $15 to $20 and up depending on the premium level and the add-ons. $15 for traditional hookah, can share with a friend, lasts up to 1 hour and more, $5 only for each refill.) read more

THIS is the spot to be. I've been here a few times and each time I was thoroughly impressed. The staff is warm and welcoming. Especially the management. Both the owner and the manager have a vast knowledge and understanding of hookah and the culture. It's great to see a place that isn't focused on the loud music and party vibe (which don't get me wrong, they've got good music playing and the MNF game was on, AND a possibility of weekly DJ?!? YES!) but on a place where one can go with a group and just relax and smoke. Way better than any other place I've been to (X20, Sinners, Eden, etc.). Want to smoke? Going to one of those...other places? Change your plans, head here! read more

I've become a regular at this establishment for multiple reasons, but one in particular: the staff. I've been to a bunch of lounges where the employees are indifferent and even rude to customers, but I've never had a bad experience here. The staff is friendly, caring, professional, and KNOWLEDGEABLE. On multiple accounts I've asked for their recommendations on a bowl and they have tailor made for me perfectly. The hookah is always great, never over packed, and they always bring me coals when they're needed. The hookahs are always clean and they always provide tips. I'd recommend this place to anyone who wants to go to a fun, friendly, and quality lounge! read more

Every time we come here we are always treated with great service. Our hookah is never harsh and we are always asked how we are on coals and if we need new ones. Everyone is welcoming, Joel is the best server, and always makes our hookah the best. The ice tips are always on fleek. Not a lot of hookah places offer to replace your ice tip when it stops being cold and that's why this is our favorite place. We live close to another hookah lounge but they're really rude there so we choose to come to falak's better. All the boys here at falak are really great and know what they're doing. Always ask for Joel. Excellent service. 10/10. A+ 100% of the time. read more

Ok so I'm still new to this yelp thing but I'm starting to like reviews. I been going to there Whittier location and there Pomona location but I gotta say Glendora rocks! It's the biggest and coolest lounge In that area. I have a lot made friends here and everyone is super chill. The lounge is extremely clean and neat. The hookahs are perfect I tried the cherry pooper flavor and it was really good. I might have to order it again next time. The workers here are nice and attentive. Over all the vibe is chill and laid back. I also heard them say they have Djs on Saturday nights so I will be coming back on Saturdays. Thanks guys! read more

I love this place plus I live down the street, but there were couple downfalls which were, I asked for an ice tip which they didn't have even though they have it on the menu and when I ordered a drink which was room temperature not even cold and asked for ice they told me that they didn't have any. Service was great and hookah was super clean. On my upcoming visit, hopefully they will have guava (cloud 9), ice tip & cold drinks. If they do, then I will update my review to 5 stars Update: I love this place and I'm glad they got their ice tips read more

This is a great hookah lounge I recently found out about this place recommended by a friend. I had a very pleasant experience throughout the night, once you walk in you are instantly greeted and seated by the host, Once I received my hookah the waitress made sure to take care of us and always brought us fresh coals. The music was good & they have and great customer service. Hookah was long lasting and clean, I recommend getting prickly pair mixed with lemon mint it's an awesome mix. I will most definitely come back to this place. read more

this place is pretty chill u can come down and have a good time listing to good music and play pool and just hang with the homies. Staff are really friendly (sam,chris,raven). The service is really good and they come up to check you on you a lot. You could really taste the flavors in the hookah too. The flavors dont burn out so quickly also they make sure that you dont go low on the coils. Also the people that go are really chill and you could also vibe their be time where you be playing pool with random people and they be lit. read more

The guys that work here are amazing!!! We got chris who is a huge teddy bear thats kind and will help you out anyway he can. Then we got joel the baller, he is the homie that will make you laugh and enjoy your time staying here and for the ladies you guys will want his number for sure!!! Now we got same that will kick your ass at pool and make your visit fun and he always has something cool to talk about. So i definitely recommend this place just warning you. Once you visit no other hoolah lounge can compete with these guys!!!! read more

This place is fun and sick the lights and music is sick as hell!!liz and Joel hooked it up and their service was great,will come again!the vibe is good here and it makes it more relaxing,it's very clean and it's not like most places where they just leave you they make sure you got hot coals almost every 10-15 minutes,these people are really doing good with how many people are here!they are both very friendly and they talk to you like they know you!!very very good place well worth my money!! read more

One of the best places I have been too! This place is well priced and love the environment. It's very chill, the best part about that place is the staff. Being that it's an indoor hookah lounge the staff makes sure we ladies don't get to stuffy and that our hookah isn't unattended. They constantly make sure all of our needs are met. In case they do mess up our order or we don't care for the flavor of hookah we have chosen, they fix it immediately without charge which is awesome. read more

Whenever we come to Falak's we always get excellent customer service. They never forget about their customers, whether it be getting new coals or renewing the ice tip. They even help fix the hookah sometimes when it gets a bit too harsh, they make it taste fresh again. They always have great music. I love coming here whether I'm in the mood to just chill or when I wanna have a great time. I've never had a complaint about their hookah or their service, they're always A1. read more

I started coming to Falak Glendora now since it's closer to me then their Whittier location. I like this place it's super chill and everyone is so friendly I like that they go the extra mile to make sure there service is awesome. I've never had a bad hookah here and I usually smoke out of a pineapple bowl. This lounge is way bigger and fits really big groups. I feel like everyone that works here is really pretty or handsome! Definitely a plus;) read more