I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

Great service! Very professional, good communication throughout the whole process, arrived on time,…read moreand explained everything clearly. Highly recommend for anyone needing pest control services

I had a honey bee issue outside my home and it was growing. I got in contact with Clarity and they…read moreinformed me of all details and what would need to happen. We set an appointment and they were here promptly and made sure to take care of all my needs. Me home and dog are thankful that the bees are being removed b

As usual a thorough job at a good price. Rheann is easy to work with and very personable. We've…read moreused them for many years and will continue to.

Third time they have come to the rescue! Amazingly passionate and knowledgeable about any critter…read moreor pest issue.

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

We had squirrels in our attic and did not know it until the A/C was inspected. We got an…read moreimmediate return call and Urban Jungle came to our house, provided and plan, executed the plan, and we were impressed with his professionalism and courtesy. We give them a 10-10 being the best

I rarely leave negative reviews, but the lack of communication from Critter Control has been…read moreextremely disappointing. This week alone, I have rearranged my schedule and waited at home on three separate days with little to no proactive communication. Every update has required me to reach out first, and when I do, I often feel like I'm inconveniencing the staff simply by asking for information. Considering the significant investment I've made and the service expectations outlined during the sales process and in the agreement, I expected a much higher level of professionalism. Clear communication, confirmed appointment times, and follow through should be standard, not something the customer has to chase down. I do want to recognize Brandon because he has been great when it comes to the actual service. He has been professional, knowledgeable, and thorough while at my home. My frustration is not with him. It's with the overall communication and scheduling process. I simply wish the communication from the office was as proactive and reliable as the service Brandon provides. The work itself may ultimately resolve the issue, but the overall customer experience has been frustrating. Clients should not have to repeatedly follow up just to find out if a technician is coming. I hope Critter Control improves its communication and customer service because the current experience has fallen well below my expectations.

I reached out to Critter Control due to some concerns I had in my attic. Unfortunately, my…read moreexperience ultimately came down to a lack of transparency and professionalism, especially when it came to the costs and work performed. I was told over the phone and on my invoice that my payment was the final payment, only to receive another invoice afterward. I also clearly declined the ongoing monthly treatment when it was offered, yet someone apparently came to my house afterward without any notice, and I was charged again. I've tried to address this directly by phone and email, but haven't been able to get a satisfactory response. I'm generally not someone who leaves negative reviews, but I felt it was worth sharing my experience so others can make their own informed decision before using the company.

We are second timers with Omega. Three years ago Jeff and team were called out and they did an…read moreamazing job of ridding us with roof rat. So this time we knew exactly whom to call. We knew these rats had been in the garage because of them eating through the dog food bag. Then we realized they were inside eating from his food bowl. What a mess. We called Omega and Jeff. AME out with his team, found some new access points due to construction and now we are rat free again (and the dog is no longer a free feeder!). The first time we tried to fix on our own. The second time we just picked up the phone and in no time.....problem solved

It's awesome when you actually call a company and they give you helpful advice without charging…read moreyour pocketbook - now, I'm a guaranteed customer. Called about a darling little orphaned baby raccoon in our vent. After speaking with Chris, he explained he was about 4-5 days out on the schedule. I asked for advice on catching it and Chris was super informative. We caught the adorable raccoon and took him to the wildlife center on old katy road. Thank you Chris!!!!! I'll always call Him Omega first for our future needs. Plus, Chris gave me so much insight on how raccoons live, are pack animals, have very high IQs, and are very clean. :)

Was a no-show for the first appointment, then was hours late for the two next appointments. Does…read morenot care, does not call to give you a heads-up either, even when they know they will not service your house on the appointed day.

Miguel and his team of technicians were very responsive and incredibly professional. Their work is…read morethorough and high quality. Highly recommend them!

Thankful for Jerry and his services. Responded quickly and was able to come out sooner than others…read more We didn't catch anything but he was able to seal up some entry ways by our garage door and into our attic and made It look nice too. Recommend especially if you have those corner gaps with your garage doors.

Do NOT use this company for wildlife rescue, if you care anything about the animal you are trying…read moreto deliver to one of Houston's wildlife rehabilitation centers. Jerry took $280 plus $50 for a donation to the Wildlife Center on Old Katy Road for a young, nursing mother raccoon whose leg was in a leg trap. He humanely took the trap off her leg, took our money, and promised to drop her off at the Wildlife Center immediately after picking up a possum "that is on the way to the Wildlife Center." Five hours later, and after several calls to Jerry, as well as to the Wildlife Center, he still hadn't dropped the mama off at the Center. He swore he did drop her at the back, but my neighbor actually drove up to the Center to try to find the "back door where wild animals are dropped off" only to find out that there is no such area. She went to the rehoming area of SPCA, where feral cats are dropped off, after Jerry said that's where he brought her, but the ladies inside confirmed that the ONLY place wild animals are brought is to the Wildlife Center, through the front door, and that there is no such back "drop off" place anywhere on the property. An employee of Jerry's company, Kyle, talked to my neighbor while she was at the Wildlife Center, and the manager of the Center shook her head in disbelief at all the double-talk Kyle was delivering at 90 miles an hour, including that there IS a backdoor area, even though everyone at the Center--8-10 people in all, between the Wildlife Center and the Rehoming area of SPCA--confirmed that everything Kyle and Jerry were telling my neighbor was untrue. They also checked to see if there was a Renee who works at the Center, since Jerry told my neighbor that he's known her for years and that she could vouch for him; there is no such employee there. Jerry did send a text of the receipt for the $50 donation I gave him for the Wildlife Center to my neighbor five hours later when he realized that we were actually following up on the situation. I realized quickly that this was a CYA move, so he couldn't be accused of stealing the donation money. I am heartbroken and can't stop crying at the idea that Jerry probably dumped the mama racoon somewhere, pocketed the $280, and called it a day, and now this poor mama is lost somewhere, in agony with a broken leg, possibly still in the sealed box, with nursing babies that are going to die, since we don't know where they are. Jerry and Kyle both are not answering my neighbor's calls now. After reading some of the other reviews that this company seals houses to prevent wildlife from entering and that they do a good job, I realized that they don't limit themselves to animal removal, which is great news for the animals. So, my advice is that if you need your house sealed, you may actually get what you pay for. If you want humane animal removal, do NOT use this company. I am seriously considering taking legal action against them. 5/24/23 Jerry, in response to you now accusing me of setting the leghold trap myself, I responded with this: Nice try, Jerry, but we would NEVER use a leghold trap, which you should know are not only cruel, but ILLEGAL. You are now accusing me of setting this trap. I would stop while you are ahead Jerry. You are only digging your legal hole deeper by making false statements. I don't know who set this trap, but the raccoon dragged itself away, probably to return to its babies, and got stuck in the fence on my property. When I saw this poor creature in distress, I called you and paid you an extra $100 to bring it to the Wildlife Center. Why would I do that if I set the trap myself? Why would I be so distraught that you never took it to the Center? I love how you are now blaming me and not touching on the fact that I paid you to bring this animal to a Center that could save it. Everyone at the Wildlife Center said that you dropped off the donation (after my neighbor called you to find out if you'd been to the Center) but did not leave the racoon. The question is now, not about the money, but what you actually did with the racoon. And you can bet we will never call you for any animal issue; you may be a great resource for animal proofing houses, and I hope you are successful. I just felt a moral obligation to warn others about what happened here. Shame on you, Jerry.

Restoration Attics did a great job in cleaning out and re-insulating our attic! We had some pests…read moreand droppings but they took care of it all. Did multiple visits to set traps and check them, after a few weeks of no signs of rodent they came and cleaned out, disinfected, and replaced everything. They were great to work with, everyone was super nice and easy to communicate with. We are very happy with the results. I would say they are a little pricey but well worth it. Highly recommend them for attic needs as well as pest control!

After another company did not solve the problem of animals inside my walk, this team came to the…read morerescue. Ver professional team. Very responsive. I subsequently had the roof repaired and Restoration team came back out and fixed it again after roofers inadvertently messed up some of Restoration's prior work. Absolutely recommend this company!

So these guys are helping me with preventative maintenance on rodent and pest control - sealing…read moregarage (found a mouse there) and roof eaves and weep holes as well as checking for signs of anything along the way. They are professional and kind - a little old school, but in all the best ways! The gentleman, Pete, who comes out to do the HARD work - and it is HARD work - is caring for both humans and pests of all kinds. He is professional and respectful. He works fast and diligently. Best of all, he is super honest and will not stop until the job is done right. They are reasonably priced and they do not try to oversell!!! These guys are good people and they have my business longterm!! In terms of communication, they are a mom & pop shop (local business of people who care), but they are honest! They checked traps I put down and for any signs of rodent life, when they did not find anything - they said that I did not need traps at this time - that the preventative should do it! This is not a fancy franchise operation - they use text better than phone and send invoices by email. They are not perfect - no one is - but they acknowledge when they are wrong and fix it right away. One time, I did not notice an error in my invoice and they texted me to tell me the price was actually lower. They always respond to me and they show up - they always do better work than I anticipated. They quoted over the phone, stuck to the quote, did the work they showed me over the phone. They also showed me where my other exterior spray service has made some exterior staining on my brick and did not try to sell me on anything. Just shared so I could know and talk to the other company to fix it. Highly recommend!

Michael from Cypress Critters & Pests was a great experience for a problem. We realized we had an…read moreanimal in the house. I tried to contact other contractors, but Michael was the only one to respond immediately. He found a way to get on schedule asap. He completely an interior and exterior inspection, and found the hole in the softer area of the roof in minutes. He worked into the evening with absolute health and safety because he had to install the cage on the second story roof. He provided details to understand what we needed to do to catch the critter. Upon capture, he would be back to us asap with a gentle release. The cage was installed with quality around an 8 inch hole. Upon identifying that we were able to no longer have the animal in the house, Michael came back and performed excellent construction work to patch not only the hole, but the surrounding area . Overall, Michael's professionalism, quality of workmanship, responsiveness, fully transparent in explain all that needed to be done including cos that was reasonable, I made the right decision in hiring Michael's firm to handle a big problem. I would recommend Michael for not only removal of critters, but ant of the vast services he offers. Thank you Michael Scott Glash