They destroyed a vintage watch that I bought from them and then told me twice that I would need to…read morebring it back to them for an estimate to get it fixed - why would I pay them TWICE to fix a watch they destroyed - I would think again - there are so many other fabulous jewelers in Charlotte - think again before going to Brownlee.

They have a nice selection and all, but the sales were a bit pushy. And for all their talk…read morewonderful prices ("I can't even buy them wholesale at these prices anymore!") a little more research proved them to be less than competitive. Allow me to reconstruct a recent visit: Stephen K.: Hi, I don't know anything about rings BrownLee: Do you want a solitaire? Stephen K.: I'm not 100% sure what that means, can you show me one? *BrownLee produces a ring* Stephen K.: Oh, no, I don't think that's her style. I want a little less BOOM and a little more complexity BrownLee: Well, this is a GF6blahblahblah Stephen K.: I don't know what that means BrownLee: It's a measure of clarity. Stephen K.: Is that good clarity or poor clarity? BrownLee: Now, THIS is a ER7 Stephen K.: Uhh... is that better? BrownLee: And it has a SI certification Stephen K.: What does that mean? BrownLee: The diamond comes with a certificate I never did learn what the certificate meant. Can the stone do my taxes?

If you are looking for the perfect watch, this is your spot in Charlotte…read more Make sure you ask for Adam. He is truly an expert and is in the know of the hottest most exclusive time pieces hitting the market. Make sure you tell him The Limerick's sent you. Life is short- Buy the Watch.

I have been in the market for a Rolex for over a year and a half and I've had no luck whatsoever…read more Granted there is a shortage and every jeweler you go to have is going to have a waitlist. I stopped by Windsor Jewelers in SouthPark and yes it was the same issue. The sales associate took the time to explain in better detail what was happening with Rolexes and offered me different options but I declined. I did get out in their waiting list so I'll see what happens and update when necessary. Overall, the customer service was great and the selection of watches and fine piece jewelry was nice. I would definitely recommend Windsor Jewelry for your jewelry needs based on my experience. I hope this turns out to have a happy ending.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

There's a few places to eat here and a cigar lounge that looks cool. Other than that..... don't…read moreplan your day around this place. It's dirty, half empty, and I'm surprised the tenants there make any money. This review IS NOT a reflection of the individual businesses. If you see a restaurant in this area that looks good to you, please try it. Just don't plan on spending time at the EpiCentre itself.

Enjoyed walking through the EpiCentre of Charlotte. It was a beautiful day. Definitely recommend…read moreadding to a day outing.

I have visited the lounge before when I lived in Charlotte, and I enjoyed my time previously. I was…read morein Charlotte for the holiday, and my partner and I decided to visit. I did not like how the man at the front looked me and my partner up and down as if we did not belong when we walked in. We asked him a couple questions regarding the available cigars and other questions when we first arrived and it was as if he did not want to help us. This frustrated me even more as I watched him interact and willingly help those that came in after us. I am not sure if I will return. As a person of color, it's frustrating and disappointing to see another person of color treat you like you don't belong and as if you are below them.

Casual low key place and atmosphere. I enjoy a cigar on the patio or outside lounge area. The…read morelocation is just okay, you will pay to park and it's not cheap.

Me and my daughter always make it our business to visit this place every time we come uptown. There…read moreare so many places to sit and either eat or hang out. But if you want to do anything like a formal or either informal gathering, you will need permission. But you can sit and eat lunch, regardless of whether you brought it in or bought it from one of the resteraunts inside Founders Hall. The atmosphere and decor of this place is amazing. Come earlier and on the weekdays to catch more stores and resteraunts. Most things are only open those hours. I hope they will bring the singing Christmas Bears back.

Stunning doesn't even come close to describe this place. We…read morewere there for a wedding, the decor, the attention to detail, the different stations of food and the servers, all over keeping tables clean and paying attention to drinks, water you name it they were on it. Thank you Evelyn and Nathan for inviting us to your special day.

We got our engagement ring here and it's custom with designs in the band. It's more perfect than I…read morecould have imagined. Amazing customer service!

If I had a million dollars I would go buy jewelry from Custom all the time. I would have them…read moremaking me all kinds of crazy concoctions. First of all it's a very cool space, secondly, the jewelry is priced reasonably and badass. I went in while shooting a bachelor party at Growlers, so from my parking space, I popped in, bought a silver dinosaur egg necklace in five minutes flat. It was too cute to pass up. I didn't even have enough cash with me, she let me take it and I brought her the difference the other day, now I don't think I would try this tactic, it might not work again. I haven't told them yet, but I want to redesign my engagement ring, I can't wait to see what creative ideas they come up with. If I weren't already married to my sweet B, I would want to marry Custom, just for the engagement ring. It's so different to go into a jewelry store with grassroot values. I am hooked on Phonics.