Brought a new to me Volvo here in search of a reliable mechanic to look it over and they were not it. I wanted a fairly comprehensive check up but all they suggested was fluid top off and oil change. In fact, the driveshaft and spark plugs needed replacement which I another mechanic diagnosed and fixed for me. That was fine, I get they may not be familiar with more performance Volvos since most of the reviews are for daily drivers. What's really upsetting is when I picked up the car, the heater was full blast on all vents, both seat heaters were on and passenger seat had been adjusted. 1/4 tank of gas was gone with avg mpg for that trip plummeted to around 15mpg the few days they had it. Likely someone at the shop saw a fast fun car and decided to go for a joyride in it with their buddy and it started to overheat, thus the heater vents. Either way, it was way beyond a normal road test and to come back and say fluids and an oil change? On one hand, I'm glad they didn't dive into it more and but also am not confident they would've even done a good job. If you drive just a Volvo, I'm sure they can do a decent job and not go ripping around in your car, if you are have a fast fun Volvo and care about your car, look elsewhere. read more

I received fast and honest service at Dr. Import and will definitely use them in the future. They correctly diagnosed my intermittent problem, then repaired it for less than the estimate. They replaced wat was broken and nothing more, and did not try to sell a bunch of extra work afterward. Good people. read more

Marc and his team took great care of my car! He was patient with my questions over the phone, and was able to accommodate my appointment request. His assessment of the necessary repair was honest. He did not attempt to upsell me any additional services. Receive my car in a timely manner. Hoping that my car won't need any more repairs, but would definitely go back again if more are needed. read more

My sister-in-law's BMW was out of warranty, and surprise surprise, all of sudden, per dealer recommendation she suddenly needed thousands of $$$ in work. Well not to go into details, but there is financial motivation by the service staff at your dealer to defer service until after your warranty expires. That being said, I did alot of research to find this location and decided to give them a try the next time my sister's car needed service. First we brought it to the dealer who indicated we needed $4K in service, YIKES! We then took it to The Dr., who after looking over the car, gave us a list of things that HAD to be done, and things that could be deferred. The grand total for MORE work than the dealer recommended $1200! Another great thing about the shop is they have work areas if you have a laptop, or you can use their desktop. There is free coffee, water, and tea, plus the waiting room is very comfortable. So other than the excellent customer service, I have never been to a auto shop that is so clean that you can eat off the floor. If you have a BMW, Volvo, Range/Land Rover, give them a try. read more

I use to take my BMW to the dealership every time I need something to be done. Unfortunately, it always felt like they were trying to squeeze early penny out me so I usually dreaded the thought of even going. I knew when I bought my car that maintenance and repairs wouldn't be cheap, but whenever I took my car into the dealership for something simple, I would end up leaving with a ton of extra stuff to pay for. However, that was not the case at Dr. Import. Jack was able to explain everything they needed to do when I brought in the car and called me when they found something extra. He broke down all the critical items that needed to be address immediately from the items that could wait. His estimates for every item were right on the dot, so there weren't any surprise when I was time to flip the bill. Jack at Dr. Import really made my experience pain free. http://lwehttam.wordpress.com/2011/04/25/dr-import/ read more

My review starts like everyone else... I had a check engine light go off and out of no where the engine started to over heat. I have a 2008 Jeep Cherokee Laredo and it has never ever given me any trouble. I take it to a mechanic and he kept for 2 days trying to figure out why. When he finally did he said it would cost me about $600 plus!! I told him to wait I'd like a second opinion. Input Dr. Import! A family friend told me to try them and the minute I walked in I felt welcomed instead of looked at like a bag of money. They were professionals, polite, and explained everything to me! They saved me about $300 and walked me through every step! I'm glad I went to Dr. imports! I'll never need a second opinion with them, that's why I've made them my go to guys for anything that I have questions about in regards to my car! I'm letting everyone know.... Best company to work with ever!!!! read more

I've trusted Dr. import for 25 years. My old Lexus is 22 years old and it's still going strong.

without a doubt, the very best in their field. love the service, and people that i deal with at dr. imports. marc is especially a favorite. never lets me, or my car down. read more

I just started using dr imports. I have seen their building for years but always serviced my car at the dealer. When the Irvine volvo dealer closed I tried the Santa Ana dealer and was very disappointed with the service department. Dr imports has done an excellent job with both of my Volvo's for a fraction of he price I would have paid at the dealer. I definitely recommend them Thanks read more

I had the pleasure of working with Marc from Dr. Import when I purchased a use Mercedes Benz G500 from FamVan which is right next door. I was thoroughly impressed with Marc's knowledge with the vehicle and MB overall. He was more than helpful as he will explained things in a manner someone without much car knowledge can understand. I will be going back to Dr. Import here shortly for my next oil change and any other future inspection needs. He fixed all the issues that were present in the car with ease. I live and work in LA, but am happy to drive all the way down to receive his technical expertise on very finicky cars like MB. Thanks again Marc. read more

i've been going to this place for years. I liked the services. I even have recommended here to several good friends. What's going on now? I made an early appointment for oil change/check-up. When I dropped my car off, the representative told me that it will be ready for pick-up by 5pm. (I was wondering .. that seems like a long time for oil change, but okay). He also mentioned that I need to answer my phone when he calls later, otherwise there maybe a delay on the service.(that makes total sense!) I didn't hear from him for 5 hours so I called, they havent' worked on my car yet. Another hour went by, he called and asked if they can have the car overnight? Urghhh.. All I need is oil change + replacing a small light bulb. He said "You have to understand that we are very busy!" (I didn't appreciate that attitude!) I told him that early this morning he promised the car will be ready by 5. He replied "Alright! You'll haver your car by 5!" If you are too busy to do oil change in 8.5 hours, as promised, then you shouldn't have accepted the appointment. Also Free car washing is appreciated, but waiting over 1 hour for that after you said the car is ready.. is just not cool. read more

I took my Volvo there for a timing belt. There were a lot of other things it needed once they tore it down. I authorized the work because I felt they knew what they were doing which they did. When I got my bill I was over charged on a lot of these things because they failed to notice the overlap in labor of all of the extra things were done once it was torn down for the timing belt. Anyhow, I mentioned this to the service writer and he acknowledged it, but I still paid the same in the end because they did not want to change anything on my invoice. I referred a friend there later with his BMW because I thought the billing was just a mistake on their part with me and the workmanship was decent. I was wrong as they did the same to him on the end bill by overcharging and refusing to reduce for overlap in the end. Their place is clean, the people are nice, and the work is done correctly. But so is your local BMW dealer. As high as the local BMW dealer is for labor hours at least they will correctly calculate an estimate for repairs. And in some cases the DR.'s work costs will equal or exceed the dealership's work costs. read more

I really wanted this to be a success story, but they just couldn't deliver for me. We have a 2000 Lexus and it needed rear brakes. So I emailed The DR for a quote and some details. It took two tries to get a quote and unfortunately they were at virtually the same price as my local Lexus dealer. So I couldn't justify the visit, as a result I haven't been able to experience the service others have been raving about. read more

Dr Import is clean and the staff was overall friendly which is why I am leaving 2 stars. I am having a hard time understanding all of the positive reviews (which was the reason I brought my vehicle here in the first place). They had my vehicle days longer than anticipated, they tried up-selling ridiculous items and unfortunately when I reviewed my receipt and compared prices I realized they are far from competitively priced. I feel ripped off and I heard that your car would be washed when you picked it up but this was not the case. I will not recommend or return to Dr Import. read more

After about 10 days, Dr. Import refunded my repair bill for this incident, about $900. Unfortunately, this has cost me far more than the repair bill. After more than 10 emails, calls, text messages from Dr. Import (how about a nice written letter?), I will comply with their request to 'fix their social media'; and I will add this update... Understand that after this incident, my wife lost all confidence in this BMW X5, and made me go buy her a new Range Rover (God help me-frying pan, fire...), as we had an impending family trip within the month. Also, when a CARFAX report was run on this BMW for trade, the two most recent visits to Dr. Import appeared. Hmm. I prefer my vehicle repairs to remain private, thank you. I finally got a chance to look at the work performed, and try to diagnose/repair the problems that the car was returned with (TPMS light on, Check Engine Light on). 1. The TPMS light extinguished when I reset it by pushing the dash button. Upon further check of tire pressures, all were filled to 45psi! As I was the only person to adjust pressures prior to this service visit, I can only imagine that this was an attempt by the wrench monkey to make the light go out. Pressures reset to factory, and ride and oversteer returned to nominal. I think somebody needs to buy a new tire pressure gauge-not me, as I did a differential comparison between two known good ones. 2. An annoying tidbit, that I should report: the car was brought in to have a coolant reservoir tank and axle bearing replaced; I didn't have time to do it myself. I got a call during the repair, that the coolant temperature sensor would need to be replaced ($100) because they get broken during removal. When I saw the removed part in the shop, the electrical connector end was smashed-it looks like someone was unfamiliar with BMW's brilliant locking/latch systems for their parts. Finesse usually works as well as force. I believe this was $100 unnecessarily spent. 3. The Check Engine Light (Service Engine Soon, in BMW parlance) was a biggy, and cost me a lot of time in research. I reset it with my scanner, hoping it was just an anomaly. Not so lucky. The codes shown referred to an overly lean mixture, probably an air leak. This could be anything from the air filter to the O2 sensors. The most cost effective test, based on what I read online, was to look for an air leak in the intake system. Since the car was brought in for a coolant reservoir tank, and the problem didn't exist before this, it looks like something was disturbed. I removed the intake system shy of the manifold, and checked for cracks in the old plastic or rubber. None found. I did notice, however, during assembly, that the two clamps securing the boots around the MAF (mass air flow sensor) were NOT TIGHT. Same problem my axle had... I have since reassembled everything carefully, tightening everything this time, reset the ECU codes, and driven the vehicle through three cycles, with no recurrence. 4. Upon inspection of the rear axle, where it meets the differential, I discovered that new bolts and retainers appear to have been used, and that there did not appear to be any damage to the threads of the differential hub. I am not taking it apart to find out. I also found that the inner CV boot had been replaced, most likely because when the axle dropped off the differential, it landed on the hot exhaust and burnt. This is further evidenced by the grease splatter on adjacent surfaces. This was not previously disclosed. Summary: I have had Dr. Import perform work on my car satisfactorily in the past, and at a better price than a dealer. My most recent visit was a nightmare. I attribute these problems to a bad mechanic, and poor systems in place to check work. read more

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I would like to give them a higher rating however, unfortunately I cannot. I found Dr. Import online on September 15. It was raining and in a panic went online to find a highly rated mechanic to fix the back window to my 2004 Toyota Sequoia would not close. My husband had tried fixing it since a friend of his had the same issue and was told it would cost less than $100 and maybe a few hours of work to get it fixed. I called in at about 7:45 am and Jack answered the phone he was very polite and after explaining the situation he stated that he would move around other clients and he would make sure that we could take care of the issue right away. I was very impressed with the quick and speedy response. I arrived at about 8:30 and true to his word he immediately accommodated me. I was very honest and told him that my husband had already tried working on the truck however, due to the rain I did not want to wait any longer and needed this fixed ASAP! He advised that a mechanic would need to look at at that point have the ability to tell me what the problem was and the cost. I stayed at the shop and figured that it might not take very long to obtain a response and estimate. Based on the issue and the information I found online I was expecting an estimate that would range between $600- $700. 2.5 hours later, I am still waiting and Jack finally tells me that the estimate is going to be $700 and they still do not know if there are other issues. One of the the comments that he made and I did not appreciate and felt that it was very condescending was stating that the cost would be a lot less if my husband had not "tried fixing the issue" and if they had worked on the problem from the beginning. I did not need a reminder of what we did wrong, I understand that our meddling does not make it easier. I know that. i agreed to the estimate and advised Jack that I did not want any other surprises and did not want to may anymore. What did $700 get me: Fix bent release handle, bezel under window license plate replaced, clean up excess slathered grease and obviously many, many hours of many power. At 5:30 pm I receive a message from Jack stating that they found "problems". I immediately called him back and was floored. I was now being presented with a new proposal of $1195. The reason ????? He kept listing other broken items that needed to be replaced What did the additional $495 HUGE increase hike for a new total bill of $1195.00 get me: refit window regulator & retest. How did I come to this conclusion is the before and after estimate that I was given. I do not have much patience and truth be told I do not take bad news lightly. When Jack initially called me to give me the higher price and how he presented the new "findings" I thought that the laundry list of items he was naming where all new and when I asked him do I really need to do everything right now?? I really cant afford this and I am spending too much. He quickly stated yes. He did note that I was not happy and the question that set me off was when he asked if I was unhappy with Dr. Import and would I be placing a bad review?? What bloody difference does it make? It didn't make the price go down and I felt that I was part of a bait & switch. I agree and accept that I am ignorant when it comes to car mechanics, this is why I come to the experts. After going online & researching everything that was done to the truck 1/2 of the crap turned out to be exactly that, crap. Not changing 1/2 of the parts that I was told where needed was not going to cause any further damage to my truck if I didn't change the parts right away. When I told my husband what happened he was livid and stated that I was scammed for being a woman. I agree. read more

Fam Vans - The first area was the first estimate, the bottom half is the final. When you compare the both I still cant justify the hike. - Auto Repair Near Me - Fountain Valley, California

Great service and great pricing on synthetic oil changes, and a free car wash too! I actually had the great honor to meet the owner, who was so honest and kind, and he ended up telling me half of his life story while providing a drop-off service from Fountain Valley to Santa Ana, a type of service that's surely hard to find anywhere else! I recall him explaining to me about how he first had the idea of starting his own auto service business. He mentioned how there isn't a mechanic shop around the area that females can really trust since most of us aren't exactly handy when it comes to our cars. With this frustration, he started Dr.Import to cater to not only females lack of understanding on automotive, but a place with superb customer service and one that you can really trust, and in my opinion, he succeeded completely. Not only do each attendant greet you with warmth, the mechanics are more than happy you give you a tour of their garage and explaining the exact process that will be performed while you wait in the clean lobby. If you have work, no worries. They drop you off! (Just be sure to find a ride back though!) Other than incredible service, Dr. Import charges around $58 for synthetic oil changes, WHAT A STEAL! I literally called around 5 auto shops to finally find this incredible pricing thinking initially that I may have had to sacrifice some other aspects for price, but I was wrong. Dr. Import is the whole package. read more

If you're driving a Volvo, these guys are the best around. I've had problems with my Volvo for over 6 months and I've taken it to a dealership and two other independents. The Dr. was the only one to correctly identify the problem. Granted, I took my car to the dealership while it was under warranty, so I don't know how much effort actually went into finding the problem. One of the independents made some wild guesses about my car and suggested me to replace my turbo altogether. I'll admit that the job took longer than expected but only because my car had that many problems to begin with and because these guys were willing to take the necessary time for the inspection, the fixing, and the testing. The car drives like new and I'll definitely bring it back in the future. read more

I first started coming here off my aunt's recommendation 10 years ago when so bought my used RX. Now, I have a minivan. They are the sweetest, most helpful people. I have taken my cars to the dealer and been told it needed all sorts of repairs after scheduled maintence, then come to the shop to get a second opinion and their opinion is always better. They will tell me if I cam wait in something or need to do it right away. Most of the time it is Mark and Jack that take care of me. I can always trust that they will help me make the most INFORMED decisions about my vehicles. We have had a ACURA TL, BMW 3.25,an LEXUS RX 330, and a Sienna Minivan. They have helped our vehicles last and run smoothly. Today, I walked out and saw fog light had been damaged. It is going to cost a loyalist 1000 to fix and I stopped by to see if they could help. They help me put a screw in so the fog light wouldn't move for now and so I could function until I could afford the major repair. It is people.like them that help families grow. We LOVE Dr. Imports! Xoxo read more

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I have been taking my car here for awhile now. They are so friendly and helpful and most importantly, reasonable with prices. They are up front and let u know what u should fix now and what can wait. There have been times when I have got the bill and thought, wow, I expected a higher charge. They do need to hold onto your car for a bit so anticipate a day without ur vehicle unless maybe if u have made an appointment or some other arrangement it might be different, I'm usually calling the same week to schedule. If u need a ride to or from the office, they will help with transportation, within reason. Adrian took his car there too and was happy. Thumbs up. read more

Mr. Arun Wurms is a gentleman. Those simple words do not go far enough in describing the customer service mastery Mr. Wurms possesses in spades. His warmth, integrity, honesty, trustworthiness, and politeness were obvious attributes extremely rare in this industry. The technicians at Dr. Import are competent and thorough. And, for that, I recommend Dr. Import to all. Facing the possibility of catastrophic transmission failure in my Range Rover, and having gotten two previous diagnoses of having to replace its extremely expensive ZF transmission by my "old" Range Rover mechanic and a Newport Beach dealer (who shall remain nameless), I had the Rover flatbed-towed to Dr. Import to get a third, and final, opinion. My husband was met by Mr. Wurms, who graciously took the car and was honest and reassuring in promising my husband that he would perform a detailed and comprehensive check on the transmission and engine, and would call us with their findings. A few hours later, Mr. Wurms called us with the news that we surely weren't expecting -- that the issue was merely a malfunctioning transmission cooler in the lower radiator -- and that the transmission itself was okay. Had I not gotten that third opinion, I would have unnecessarily been out 8-10 grand. Instead, it was only a couple hundred, and the problem solved. In all, Mr. Wurms -- and, by extension, Dr. Import -- were honest professionals. Since the repair, it's been three months and my Rover runs perfectly. Thank you, Arun and Dr. Import. read more

I've been going to Dr. Import for over 4 years and have always received wonderful service from everyone there. My car is always returned perfectly and still runs like the day I purchased it back in November of 2003. Being female, I'm always leery of the stereotypical car service places that think all women are clueless about cars. What a relief to have a place to take my car that I can really trust. Dr. Import is always so helpful and service consultant Arun has always been great to work with. If you care about your car and really want fantastic service, definitely visit Dr. Import. You won't regret it! read more

This shop was absolutely heaven sent for me. I live in LA but was buying a used car in the area near the shop so I had Dr. Import do a Pre-Inspection on the car to check it out before purchasing They did a thorough inspection of the car, checked everything from the exterior to interior, tested all parts and mechanical accessories, the engine as well as ran the codes on the vehicle to see if there was anything that needed tending to according to the computer. Jack which was the one helping me out is one of the most pleasant and genuine people I've come across. He really took his time to explain the whole process to me and even gave me a bunch of useful tips to check for when going to see the vehicle myself for the first time. He did this all out of good merit without me even asking, which was awesome for me being a first time used car buyer. I was really happy with their service and ended up purchasing the car. The shop is extremely clean, spacious and professional. I'm not used to feeling so at ease when sitting at any car shop without being anxious of being ripped off or taken advantage of due to lack of knowledge of what work needs to go into the car. They seem to be a one stop shop for all your car needs minus body work if I'm not mistaken. There is also a nice waiting area inside if you need to wait there while your car is being serviced. read more

This is the 3rd BMW shop I've taken my X5 to over the past 5 years...by FAR the best. Others were in Lag Niguel and Tustin.... Why? - Honest, straight shooters who really want to insure you are happy. Last week needed all brakes done...after I picked it up they felt soft to me, not quite right ....I called and took it back...gave me a free loaner...since I was not satisfied, they redid the brakes w/ different pads. Feels right now....said they would check back w/ me (like they always do via phone) in the next few days. Very friendly people...I usually deal with Arun...great guy. I highly recommend them! read more

TL:DR - I honestly believe you can 100% trust these guys. You can feel comfortable the service is getting done the right way even when no one's looking. Man I gotta hand it to these guys I got my truck back after a 50k service plus their "engine tune-up" package and she feels butter smooth all over. Front brakes feel perfect, steering is smooth and I swear I'm not tripping the engine feels stronger and I've been getting about 1.3 mpg better on my daily commute. They always ensure I have transportation to wherever I need to go as well making me feel taken care of from start to finish every time I come here. Called them a few days later about sometime I forget to mention and within a day they have the part sourced for me and an availability to install it first thing in the morning so I can get off to work after. Really, truly a stand up business model Marc and Jack have going here. read more

I've been bringing my car here for the last 6 months and had consistently great service. I've got an older BMW that's just starting to have some minor issues, so finding a quality German shop with reasonable prices was really important to me. They did my Level 1 maintenance check and walked me through all the potential issues. I really appreciated how they pointed out recommendations and ranked them in terms of priority, so I knew what could wait and what needed repair. They were incredibly good and comprehensive about explaining repairs that I didn't fully understand. They also replaced my tires when those got worn down. Not only did they give me a very reasonable rate when they first called me to let me know, but better yet, they actually called me before I picked up my car to let me know it was going to be even cheaper. I got a flat tire and brought it by; they checked it and replaced the tire for free within the hour. Amazing service, trustworthy service professionals, and very reasonable quotes (that they actually keep to). Would definitely recommend this to anyone with a German car! read more

I drive an hour to get to The Dr. because I care about safe cars. The Dr. has consistently kept my cars running reliably since my first son was born 14 years ago. The Dr. thoroughly checks out every aspect of my car, and lists all of the problems and costs. The first time I left The Dr., the list was pretty big, as my first car was used. I couldn't afford to fix everything, but eventually over the years, The Dr. kept the car running to 175,000 miles. One time, my car started acting weird but we couldn't find the problem. One of The Dr. servicepeople drove my car home for a week, every morning, until the car acted weird for them driving into work. They found and fixed a problem that most people would have wasted thousands of dollars at other auto shops on unnecessary repairs. read more

Did a good job fixing the struts and alignment on my 2016 Mercedes Sprinter 3500, 4x4. It's great whenever you call-in or someone calls you from this place, it's always the same professional manager who knows exactly what's going on with your van. I would recommend giving them a try. read more

Jack was amazing. Great experience I called in and spoke to Jack and he recommended that I come in before lunch time and when I get there Jack was ready to assist :) Used a groupon which saved me a lot of $$ and if I have problems with my car in the future I will definitely be back here. I suggest coming in before lunch time. This place was not hard to get to and get out of. Good location. read more

Straight up, amazing service. I highly suggest anyone making their way into their dealer for price quotes on anything beyond an oil change to immediately think otherwise with Dr. Import close to them. They were on time, cost effective and incredibly helpful. Amazing work. read more

The car business is probably one of the shadiest businesses out there. When you do something that the majority of the population is clueless about, you can really bamboozle some people. Dr. Import is not one of those places. My whip, the "White Stallion" (make horse sound), needed a good looking over before my warranty ended. I wanted to make sure I got everything checked out by a reputable third-party shop cause we all know your dealer ain't gonna say a thang about what needs to be replaced on your car. Jack was kind, courteous, informative and most importantly didn't try to up-sell me on any services. In fact, since this was my second visit, so he graciously did it for free! No strings attached, nothing. Just did it for free even though he knew he wasn't going to get anything out of it. These kinds of acts really resonate with people and it's easy to recommend a straight-shooting car shop to all my friends and family. Sure enough, all the things the doc mentioned were in need of repair and the dealer took care of them for me, now my baby is in tip-top shape and ready to bus the ladiessss around again. read more

I went in with a groupon for the smog check. My check engine light was on and as a casual car driver, I don't know much about cars. Jack took the time to sit down with me on the couch and discuss what the issues were and the next steps. They did a complementary check for why my check engine light was on and it turned out my knock sensor wiring was chewed through. I went ahead with the fix for that and then returned for my smog test. Everything was low pressure and I wasn't pushed into anything, which I very much appreciated. They also have two empty rooms (and free wifi and coffee) that can be used as study spaces. This was awesome as I had an exam in a few days. Really huge bonus points for this. read more

Had my car towed here after another repair shop couldn't fix it ... Mark at dr. Import was very helpful and had my car Repaired with such efficiency and kindness that I have never experience at a repair shop. I would give this place 6 stars read more

Treats their customers like Million Bucks, They are efficient, kind and patient. I am very confident to take my cars there for med. to major services because their rate is fair, they don't try to push and over sell( they will give you options to fix potential problems, but NEVER push and NEVER make you feel bad for refusing ), and they do great jobs. Free car wash to boot. If the car needs to stay overnight, there's an on-site Hertz Car Rental. Wish they're closer to home because I would go to them for my regular maintenance as well. read more

Thanks so much for your help marc! Wonderful service, friendly people. Dr. Import is place you can trust for your car troubles. read more

Fam Vans - Thanks so much for your help marc! Wonderful service, friendly people. - Auto Repair Near Me - Fountain Valley, California

I am beyond impressed. The staff at Dr. imports are 100% honest and very reasonable on proving.Absolutely the best people in the auto repair business. read more

I brought in my 2005 Volvo S60 with a mystery rattling noise and a check engine light that seemed like it would be on forever. I'd taken the car to several mechanics who were unable to diagnose and fix the problems. After taking my car to Dr. Import there is no more rattle, the check engine light is off, and has been off ever since. It's as though they brought my car back from the brink of death. They are the experts, and their service is incredible. Jack is great at his job. They keep thorough records, and have a terrific location to wait in, if you have to.  Dr. Import is now my go to place for all of my Volvo care needs. read more

I was referred by a friend to Dr. Import. My 2004 C70 was having issues starting and I was told by my original mechanic to just wait until I was stranded and then have it towed and then they'd figure out the problem. Well, that was not an acceptable answer for me and my line of work. So, I brought my car to Marc at Dr. Import. He was very nice and patient while I described the issues in a female version! He also took me for a tour of the shop and it was the most cleanest shop I'd seen! After their analysis, I was told I needed a service so I authorized it to be done. When I brought my car home, I experienced the same issue of not starting right up (but then would start after few times). So, I called and they requested the car be brought back in and did another service on the car. After that expensive service was performed, I brought my car home and much to my dismay, the same issue occurred. I called and expressed my frustration to Marc and he listened and requested my car again and offered to pay for a rental car so they'd have it over a period of days to diagnose the issues. Most shops would just send me on my way even after paying over $1,300 for services that did not address the problem. Dr. Import was more than accommodating and kept the car until they were absolutely certain that the issues were addressed. I am very, very thankful for the customer service of Marc, Amy and the mechanics at Dr. Import for their precise and thoroughness of fixing the issues of my Volvo. I highly recommend Dr. Import. read more

Hi.. let me first start by saying ladies you can trust this place!! They are the most honest and professional mechanic that I have ever experienced.. They do not try to get you to do things to your car that is not needed. I will NEVER use any other place. They are truly the Doctors for Volvo. That is why they have been in business so long. I am a very satisfied customer.Adrienne San Pedro. . read more

Fam Vans - A happy nurse!! Lol thanks for great service! !! - Auto Repair Near Me - Fountain Valley, California

Mark is so kind and genuine. He know what he is doing and refer to the right professional.