Scam they try to get as much money out of you as possible. I was trying to buy a 2010 ford focus and was being charged over 8,000. They didn't want to give any info on the car. read more

Mike does not care about his customers, he always seems agitated when you call them in regards to a car that you are paying for from them. I got the car in September it has been problem after problem since I got it. When you call to see if they can help you figure out the issue, they want you to leave the car for 4 days. Um I need to drive to get around, it would be nice if they did a loaner program while they have your car but it would be even better if they actually make sure the car is in good condition before you actually leave with it. From the beginning my light was missing, the bumper was beat up and other things, I know it's not a new car but presentation is everything, they don't even clean out the cars but I guess since it's bhph due to poor credit, this is what you get. I am totally disappointed with them and stuck with a vehicle that has issues weekly. I'm praying that the bbb can help me get out of this scam of a vehicle. Worst decision ever.... Harvey is nice and helpful but can't do much about anything read more

This reveiw comes from author Michael Kahn, so you know it is honest and intelligent. I found a good car for the good price of $900 there, with taxes and registration $1140-and put down $1100-what i had brought. On the way home on bus, I perceived this was costing me in other ways, so I cancelled the purchase, and told them to return $700 immediately, and agreed that they would find me another car. Later, their behavior was bad regarding returning the money, but Harvey told me that they would look for specific cars for me-celica, crossfire, or such. They had no more communication towards me since, as I have emailed and called fifteen times with no response, not once. After 2 more weeks, I had given them the exact car I wanted, in Washington state for $3900, and told them to keep the $400, have it shipped, and i would deposit $1000 and take a $4000 loan, in other words, they would have a $1000 profit. That was several days ago, and no response. do not trust them, do not buy from them.They are aware I am a hero, I am poor, have contributed to the community and country; but took advantage of me despite that. SCREW THEM, DONT GIVE THEM ANY BUSINESS, LET THEM GO BANKRUPT. read more

Family Auto Brokers - WHERE I SPENT 9 MONTHS AS A RESULT - Car Brokers Near Me - Roselle, New Jersey

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Went to look at a car for a friend this morning. I had one question for the salesman about the car which he says he's been using as his personal car for the past two weeks. I asked if he had any idea what the rattle was in the front left tire. He said "hadn't heard a rattle", then said he "can't put it on the lift now" and there's "someone else coming to see it". He was so defensive and NASTY. I suggested to my friend that he shouldn't give this guy his hard earned money! I got a call from the owner, Mike. Refreshing to see someone concerned about their small business! He apologized for the misunderstanding and is a very sincere and nice guy! I would definitely give this business another chance. Anyone can have a bad day! read more

Family Auto Brokers - Family Auto Brokers - Car Brokers Near Me - Roselle, New Jersey

Recently bought a car for my mom here. Super friendly staff and very knowledgable. They made the car buying experience very painless and enjoyable. My mom loves her car and I wouldn't think twice about recommending this establishment to friends. It's nice to leave a business and feel like they actually care about their customers and not blow smoke up your ass just to sell their product. Thank you Family Auto Brokers. read more

This place gets one star for the simple fact they do not like selling cars. I placed an inquiry about a vehicle and was contacted by them to fill out the application. Did it. Then days later, I was contacted again to bring my paystubs. My job does not print them, so they have to be mailed to me from ADP. Once I received them, I brought them there. At this point in time, I was now in desperate need of a car. My father had passed that day, and I did not trust my current car to survive a trip to Florida for the funeral. I found an 2005 Acura MDX listed on their site for a good price but was told by the gentleman "That car's not for sale!! It's the mechanic's car!" He did not even attempt to explain why it is listed for sale on their site despite me asking. He then offered me a Ford Expedition......that was IN THE MECHANIC'S BAY. I asked if they had any other foreign made SUVs (I am a mechanic specializing in foreign made cars) and was led to a Chevy, another American car. At this point, I was getting discouraged by the gentleman telling me that there is no way I will leave today with a car despite me being able to put a down payment of 60% of the purchase price. He told me to leave my paystubs, and said he will put together a list, and let me know what I was qualified for. I let him know I did not have extra copies and he said it doesn't matter because he will get back to me that day or the next. I waited an entire week and no response. At this point, I'm done with it. Had to take a flight, but I still needed a car. I went back the following Saturday to retrieve my paystubs seeing as they had done nothing with them, and was told they were shredded. Shredded. Now I live less than a 10 minute walk to the place, so a phone call saying come pick up your paperwork would have been nice. I went to great lengths to explain my whole situation in detail, and the only thing they managed to do was destroy my only copies of the paperwork I had. Then lied and said they called me when they did not. Asked him what day he called me and could not answer and no call was logged on my phone. In closing, if you need a car with a no hassle sale, steer clear of this place. Only thing I got was destroyed paystubs and subpar service. Will check out the last place I purchased a car...at least they actually sell cars. read more

Had a great experience at Family Auto Brokers! Would definitely recommend it if you're looking for a used car.

First of all the recent review by JT is so obviously one that they posted for themselves it is ridiculous. I mean read it, it is pretty much word for word what a paid advertisement for themselves would be. They do the same thing on Facebook looks like, they gives themselves 5 star reviews. It is a typical used car dealer. Ripoffs. Garbage for cars. Will try every and any salesperson scam in the books. Any legit review has people complaining about the cars after they bought them, later finding out they are junk and after spending hundreds and thousands on repairs. They will go out of their way to give you as little information as possible on a car, fees etc....basically hiding such things. Sure they will finance you with bad credit, and you'll pay higher rates then the mafia. Do yourself a favor and stay far away. These are not honest people. read more

Hmm where to begin... So I was driving by and noticed this place (I'm in the market for a second car), I try and pull in their lot... No parking, no biggie I park in the lot of the business next to them. We go up to the cars, no prices, info, etc on any car... Go into the "front office" there were three guys there chatting amongst themselves, maybe 3 or so minutes later someone asks if they can help. I say "yes, do you guys sell cars from this lot?" (Valid question as all their cars looked old and broken, no info on any and their name is "Family auto BROKERS"... No joke this was the response from some genius in the back "NO, we don't" me: "really?" him: "Of course we do, why do you think we have a lot full of cars?!?!"... I continued my conversation with the guy who asked to help, I ask for general info about prices, financing, etc and he asks about my job, I tell him I don't currently have one, his response "WELL THEN HOW AM I SUPPOSED TO HELP BUDDIE?", epic response from my gf "you don't need a job to have money". I should have taken the first guy seriously when he said they DIDNT SELL CARS HERE! read more

Family Auto Brokers - Car Brokers Near Me - Roselle, New Jersey

I advise anyone who's looking for a car do not go here. They're so nice in the beginning like they'll work with you meanwhile they're selling lemons! I had my car for a total of 5 months and probably drove it 1 month out of the 5. They gave me a loaner car I still had to partially pay while they were suppose to fix mines. They are crappie and everyone knows! Michael is never there and Harvey acts like he doesn't know anything that happens around there. read more