Absolutely amazing experience... Sue took me for a test drive in a car I already wanted, Ralph went…read moreout of his way to get me the best price possible, while adding on a year of free maintenance and taking care of my first month. After having some issues with insurance companies, Sue helped me get the best rate possible. She spent over an hour calling companies and getting quotes. If you're interested in purchasing a Volkswagen of your own and live in the area, look no further. This is where you want to be!

I have leased with vw for over 20 yrs. I leased my first 25 Taos middle of last yr. It was really…read morenice loved the extras and color. Unfortunately, there was a major defect that was a health hazard so I started a buy back. The service dept Manager was really nice but was difficult for him to really go above and beyond. After months and months and phone calls and calls to the dealership and corporate. To be forgotten about. I got my measly buy back. I had all intentions to re-lease with vw in SI because I enjoy the cars and the dealership is on the island. I also thought " maybe the car i had was just a lemon". So when I started dealing with the Male sales manager for my re-lease of my buy back .I was surprised how he was so disgustingly aggressive, condescending, unprofessional and extremely disrespectful! He demanded I use all the money I receive for the new lease and he was counting every cent. Which I have the convo on recording. He was extremely difficult to deal with and I decided it just was not worth it. he didn't deserve my business. The day I was suppose to get my check and give back my loaner I ended up waking up to a flat tire. So I had to call road side. The gentleman came to switch the tire and he was puzzled how the tire deflated because there was nothing wrong with it. No screws, or holes or bend in the rim. I went to the dealership met with the service manager and he seemed angry and tense. He was upset I wasn't re-leasing with the dealership and also I got a flat. he told me I would have to pay For the tire then in the same sentence he told me I shouldn't worry about anything. I found this so grossly unprofessional and wanted out of this uncomfortable situation as quickly as possible. I left and went car shopping elsewhere. I'm so devastated how I was treated here. This is not a family run business. It's a corporation and emotions are not suppose to be involved in a professional business. I called today 5 months later bc I did end up with another vw and needed service. Thought maybe I would be able to stop by. Not only was I hung up twice. The manager in service picked up when my friend called and when we gave a different name. When I said it was me he told me I was at fault for a large gash in the loaner tire and I owe him 250 dollars. I have documentation stating otherwise that there was nothing wrong with the tire. he also told me he basically has a grudge and I wasn't welcome at his vw dealership in Staten Island ! If you are looking to buy a car I would really think twice on this dealership.

I recently a Subaru Crosstrek from Milea. I live in an area with poorly paved roads, so we got…read morethe tire and wheel, Warranty. I had to use the Warranty less than two months after getting the car because my tire got slashed on a . They were so accommodating. We only had one working car, and I needed it to go out of town. Within two hours, my car was repaired with a new tire. Thank you so much.

Will O. August 2025…read more Last 2 oil changes were a horror show , last September had oil and filter changed drove a block smoke coming out from under hood. Service Tec spilled engine oil all over engine compartment never cleaned up the mess, returned 3 times before it was properly cleaned. Returned June 2025 for another oil and filter change but before leaving inspected under hood and again found oil all over engine cover and had them clean oil spill. Extremely Sloppy Workers cant trust these people to be competent in their work . These people could not perform a simple oil change I can only imagine how bad they could screw up Major Work on your car. Also noticed I was never sent a Survey after each visit.

My second time leasing with Infinite. Called on Tuesday,told…read moreSerge what car i would like to have,what my price range was. He called me on Sat. Giving an honest explanation about pricing,what my options were. On Fri...Valentines Day,my brand new Elantra,color i wanted,within my price range!!!pulled up in front on my house!!! Serge,thank you for EVERYTHING. My entire family plans to do business with you from now on

Infinite leasing set the bar across the board for a perfect customer experience. From the moment I…read morereached out with a brief inquiry, Alex T was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Great experience, Alex T was very good and the sale took place very quick and was able to secure transportation 2 days after the purchase. Car got the my home in a timely fashion. Thankful and blessed to be driving this beauty Audi Q5. Thank you.

I had a very positive buying experience at Bayside Volkswagen, and I especially want to recognize…read moreAlessio. He was friendly, knowledgeable, extremely patient, and very polite throughout the entire process. He was thorough, neat, and paid close attention to every detail, making the experience easy and comfortable from start to finish. They were not pushy in their sales approach, which I really appreciated. The entire office staff was wonderful and welcoming, including the sweet lady at the front concierge desk and the dealership manager. Everyone was friendly, professional, and genuinely helpful. Alessio went above and beyond to make sure I understood everything and felt confident with my purchase. I truly appreciate the excellent customer service and would highly recommend Bayside Volkswagen and Alessio to anyone looking for a great car buying experience! Thank you! We love our Atlas! Steve and Pandora

Hostile management, aggressive interrogation, and complete lack of respect…read more Proceed with extreme caution if you are considering Bayside Volkswagen. I visited the dealership to negotiate a lease on a 2026 Atlas Cross Sport. After working through options with a sales associate, we pivoted to an SE with Technology model and proposed a fair, realistic lease target. At that point, General Sales Manager Angelo Alexiadis stepped in. Instead of negotiating like a professional, Mr. Alexiadis engaged in aggressive interrogation tactics and blatant verbal intimidation. Rather than discussing numbers transparently, he repeatedly questioned where I got my budget figures and implied I was not being truthful. When I confronted him directly and stated that his behavior was making me feel like he was calling me a liar, he explicitly agreed. Feeling completely disrespected and uncomfortable, I immediately walked out. Unprofessional, abusive, and hostile toward prospective buyers. Save yourself the stress and take your business to a dealership that treats customers with basic respect.

Talk about a company in Brooklyn that treats their customers like actual people and not just a…read moremoney hoarding operation. The level of customer service was great, and I would like to personally thank Steve and Robert for all of their help. I have gotten 2 cars from here already (personal and for the parents) and shall be coming back for more! Guaranteed best pricing and they will not screw you over just to make an extra buck. They deliver the car right to your doorstep on a date that you choose and take away your previous lease leaving you feeling relaxed and worry free. They take care of all of the paperwork and all you have to do is enjoy driving your new car! I recommend them to all and even if you're not sure of buying, just give them a call for a quote and compare them to other leasing agencies. A quick chat is all that you will need to make the right choice.

OMG!!!!! I AM SOOO HAPPY!!! David got me in a brand new CX9 Touring 2021 in three days the BEST…read moreexperience ever and VERY professional, if I had a questions I would call David and he would always pick up. I will NOT be going any where else see you in 2023 went it time for other lease. I will be sending my sister and brother to New Auto Group for their next lease in 2021. David, Steve and Robert continue the good work. Thank you Sandra Bailey-Graves

My first positive review of a car dealership and I've bought a LOT of cars. I even have a dedicated…read moreemail just for car buying and my complete disdain for the process, prefixed "carbuyingsucks@....com.. I shopped for weeks to find 3 possible contenders to buy within the Tri-state area and when I began haggling I was having a difficult time with two of the contending dealers, but Alberto Carrera was not only flexible, he was a gentleman throughout. It didn't feel like buying a car. It felt more like buying an upscale home. Much different (pleasant) from that of the typical boiler room, high-pressure sales environment typical of a car lot. Alberto is a class-act who was very patient with me and did everything he could to earn my business and at the end of the day, he most certainly did. 5 star review as I offered and promised.

The 1-star was necessary to post this review - As a…read morefour-time Audi owner and repeat Audi Meadowlands customer, I am extremely disappointed with my recent experience. The sales experience was average at best. However, the handling of my out-of-state registration has been unacceptable. Throughout the process, I received inconsistent information, poor communication, and little accountability. In many cases, I only received important updates because I contacted the dealership myself. As a result of registration delays and administrative errors, I was unable to legally operate my newly purchased vehicle for 14 days and incurred additional expenses and significant inconvenience. I continued making payments on a vehicle that I could not drive through no fault of my own. What makes this experience particularly frustrating is that I have purchased four vehicles from Audi Meadowlands over the years and have remained a loyal customer despite living in different states. Unfortunately, the professionalism, communication, and customer service that once earned my loyalty were absent throughout this process. Customers should not be left without a usable vehicle because of avoidable registration issues, nor should they have to repeatedly chase down updates on their own purchase. This has been the worst automotive purchasing experience I have had and has seriously damaged my confidence in Audi Meadowlands. There is significant room for improvement, and I hope your team takes the necessary steps to address these shortcomings.

were all set to buy a car. Salesman was very nice First there was 1 price on ad then in fine print…read morethe price was not the same. Then I told the manager that I can only finance up to200 a month. and he would budge. from 211 lol. So they lost our sale. Then they had the nerve to call us after what a joke. bought somewhere else that was honest

What can I say about Gateway Car Dealers....simply amazing, helpful, understanding, compassionate…read moreand extremely excellence customer service! They were so great I got two cars from them. Mohammed, Bossman Mr. S and all the employees were amazing to work with.