We first came to Tuan at Family Auto Care to service our 10+ year Nissan Versa. We were looking for competitve pricing to service the car since all the shops around seemed a but overpriced. We saw Family Auto Care and decided to visit. Tuan is a very amicable and a straightforward about pricing and service! He was able to give a full breakdown of the services we requested at a pricepoint that beat out other shops in the area! He also serviced the car quickly for the amount of maintenance that was needed, and it ran great afterwards. Tuan also shared his many years of experience under Toyota and Honda, and he openly displays his certifications and achievements from his career before sending us on our way. Now I am taking the Versa back another round of maintenance and Tuan was able to take me in at sudden notice. Still offered a great price and timely service! If you're in the area, I'd highly recommend giving Family Auto Care a try. From Tuan's experience, Japanese cars seem to be his specialty, so I would keep that in mind. But overall, Family Auto Care seems to be a fair and transparent auto shop under a hardworking and thoughtful manager. read more

Tuan's response was extremely fast to my initial inquiry. He was able to take my car same day, and produced a thorough diagnostic report as well that pointed out some important services that I hadn't taken care of yet. His prices are fair and the work was done same day. I would certainly recommend to anybody shopping for a mechanic. read more

Tuan is absolutely amazing and incredibly knowledgeable, with top-tier customer service!!! I called in looking for a 4-wheel alignment for my 2017 Lexus GX460 after getting new tires from Costco. Tuan was able to give me a clear breakdown of price, steps he'll take, and how quickly he could get the job done, which ended up being immediately. I was able to bring in my car 15 mins later and was warmly greeted by Tuan. He showed me all his credentials (see attached) and shared his background; it was clear that he is genuinely super passionate about cars and really cares about his work/customers After completing the alignment, he showed me all the data and explained everything thoroughly. The entire passenger side had significant camber misalignment. On top of that, he caught that Costco failed to properly inflate my passenger-side tires. They were sitting at 17 PSI instead of 32 PSI. When I originally asked Costco about this, they claimed it was just the TPMS needing calibration and told me to drive on the freeway for a few miles for it to go away. That clearly wasn't the case and was pretty disappointing on Costco's end. Tuan was also able to identify issues related to a leaking ball joint, which he advised some follow up/next steps with. Overall, Tuan did an incredible job and sets the standard for quality auto care/customer service. Came in for a wheel alignment, but found a trustworthy mechanic to rely on after moving to the Bay, which alone is invaluable read more

See all

I brought my Tesla Model Y in for a tire rotation and balance service. Toward the end of the appointment, I was informed that the rotation could not be performed because the front and rear tires are different sizes, something that should have been identified before any work began. Despite the rotation not being completed, I was still charged the full price for both the rotation and balance. A reputable shop would have recognized the tire size difference upfront and adjusted the charge accordingly. I would advise potential customers to exercise caution, as the shop's honesty and transparency are questionable. read more

First time visiting this shop. All i needed was for a quick alignment. Unfortunately, the rear toe was still off. But, Tuan showed me, and explained to me the reasons why. His is very humble and nice guy. Even meeting him just for the first time. He is very knowedgable. And it's Great i found this mechanic. I highly, recommend. read more

I was quoted a $3000+ service bill from Toyota Sunnyvale when the check engine light was on for my Camry. And just to diagnose the problem Toyota Sunnyvale charged me $450. I reached out to Family Auto Care for an appointment and I got an appointment the next day. The car was all ready in two days and the bill was a fraction of the price compared to Toyota Sunnyvale's estimate. Everything was explained to me clearly before and after the service. On top of that, my Camry ran so smooth and had better acceleration after the service. This is a honest business. Give them a try. read more

Super honest, straightforward and real. They initially quoted me $2k for something then when I brought in my car they diagnosed it to be $5k, they didn't charge me a thing or try to sell me on anything, just honesty and transparency. read more

He was very enthusiastic and took really good care of my car. First time here and I will definitely be back. Place was nice and clean. It smelled really nice too . Tuan did my car and did such an amazing job! I found my new shop read more

See all

Highly recommend this place! The service was professional, fast, and honest. The team was very friendly and clearly explained everything about the repair. What really impressed us is that they were the only auto shop who agreed to install the parts we brought ourselves. We truly appreciate their flexibility and willingness to help. Great quality work and fair pricing. We will definitely come back again! read more

Very responsive customer service. Transparent pricing. Quick issue resolution. Thank you.

Very friendly and honest. I had them do a pre purchase inspection on a car that I was ready to buy. They found so much wrong! I was very relieved I took it there!! read more

Tuan is the NEW owner of this business. Tuan is an empathetic, kind, honest and no-nonsense mechanic. My steering wheel on my Tesla was vibrating at higher speeds, thinking I need a wheel alignment I arrived to his shop. Even though he closes shop at 3:00 p.m on Saturday, and I arrived at 2:45 p.m, he still provided me an estimate and suggested he needs 1+ hrs to fix the problem. So instead of sending me away, he asked me to wait in his waiting room and took his time and correctly fixed the problem. He rotated the tires, wheel balanced it and suggested a wheel alignment is warranted once I replace the tires. His advise was sound and warranted. He also mentioned that I can come back to him next week in case I feel the vibrations on the steering wheel again. His price was also reasonable for the service he provided. I felt very comfortable with him. I plan to get more other cars to him in the future as well. Happy to find him relatively close to my home. read more

Drove from Oakland so this better go well... it did. Quick, friendly, honest service with reasonable prices and good recommendations for future work needed. read more

Only dealt with Juan so far and he's been responsive and knowledgeable about my tire vibrations at high speed. Turns out my oem Tesla tire foam insulation came loose inside the tire. Most easy and efficient fix was to remove it and remount. After balancing was checked, I was off and ready to go. Thanks again read more

See all

It was the best experience ever! Tuan was helpful in the most father figure way! For me to be able to help my GF buy a car we took it to Tuan to get a pre but inspection and he went above and beyond to actually helping us negotiate with buyer and made us feel so comfortable!!! I wish I lived closer cuz this would be my every mechanic!!! I didn't know a mechanic could genuinely feel like family! Thank you to Tuan and thank you for his care, wisdom and I would 10 out of 10 recommend!! I will be going back to Tuan in the future for any and every car issue to get his advice and counsel! That's how much I loved this experience! From one vulnerable woman to another this is the spot to trust and this is the place for you! read more

I came to Family Auto Care with an AC compressor I had found online. Juan, the mechanic -- with over 10 years of experience in the automotive business -- was incredibly helpful. He confirmed the fit right from a photo on my phone, recommended a reputable brand, and even assisted with the purchase. He took the time to clearly explain the pricing, the labor involved, and the process for the job. In just 4 hours, my car was ready to go, and the installation was seamless -- the part fit perfectly, OEM quality. Juan also went above and beyond by pointing out a few leaks and other concerns I hadn't noticed before, giving me a better understanding of my vehicle's overall condition. Friendly, honest, and highly skilled -- I'm very happy with the service I received and will definitely be back for any future auto care needs! read more

i could not recommend this place more. Came here to the owner Tuan to get a pre-purchase inspection on a used car I was considering buying. Besides being affordable and squeezing me into his schedule right away, he did a full inspection and provided me with a written report of his findings. To top it all off, Tuan assisted me in discussions with the seller about the price of the used car, offering his professional opinion. As a first time car buyer I would not have been as confident in this purchase (or saved money!) without his help. He was incredibly kind, knowledgable, timely, and affordable. I don't even live in the area but I'd come back here just to support him! read more

worst mechanic ever i was getting a quote and he didn't figure out anything mechanic named juan told me he couldn't know the problem and told me to wash my car and sell it. Took to another mechanic right after and didn't charge me and told me the real problem, DO NOT COME HERE read more

New owner, and new modern/efficient link sent to customer to view your cars individualized diagnosis with pictures and videos attached. Pleasantly surprised, Juan was very thorough. read more

I had a bolt stuck in one of my tires the other day and Juan was able to take a look at it the moment I dropped my car off. He plugged the hole in no time and got me on the road again. I'll be coming here in the future for general car maintenance! read more

Family Auto Care - Bolt in tire (before repair!) - Auto Repair Near Me - Sunnyvale, California

Great service. Availability of equipment. And fast repairs and diagnostics!!! Highly recommended!!! Thanks guys!

Called and got quoted $140 for an oil change and $140 to check the "check engine light". Never had an auto place tell me they'd charge me to check what's wrong before even fixing anything lol. Went down the street to another place and got an oil change for $100 and when they checked the light, they sold me a $12 gas cap that fixed the check engine light (needed a new one). So not a review on service, but they definitely seem to be price gouging. Take with that what you will. read more

Excellent service done by them. They assessed the situation quickly and were very ethical and professional in fixing my very unfortunate situation with my car. They did what they could to make sure I didn't pay more than I should. read more

Affordable car service. I go here every time I need maintenance on my 2018 mazda 3. I was always satisfied with this service

The owner David is always very helpful and professional. I am thoroughly impressed with the mechanic Buu. Buu has worked on my cars for years at his old shop. Buu's work is always impeccable, and his attention to detail is second to none. I would take any of my cars to Family Auto for any reason without any hesitation. David, thank you for recruiting Buu to your awesome shop. read more

HANDS DOWN the best service in town! My car had a detached rear bumper, some paint scratches, and pieces that fell out of place after a minor accident. Although David's shop does not work on body parts, he took the time to look at the pictures of my car that I sent him, and gave me a ballpark estimate to work with. I was so impressed and thankful that he got back to me so quickly, despite it being past closing time and that I contacted him so last minute. Fortunately, he said that this was something he could fix, and when I brought it over to his shop the next morning, they had it ready by the afternoon. David quoted me a very reasonable price, and even offered it for lower than what he initially said. His work was quick, honest, flawless, and customer focused. He also seems to have a network with other shops that he can refer his customers to, in order for them to get the best offer around the area. Truly impressed by Davids work and service. He scored another customer in his books! read more

See all

I've been coming here for all my car services for the past 5 years without any issues. These guys are fair and honest and they do good work. Yesterday I picked up my car after the normal maintenance, paid and left. David the manager (owner?) called me back to say that he charged me for a cabin filter replacement that the mechanic never did it. I went back and he refunded me the money. In this day and age it's really hard to find honest people. I'll be coming back for sure. read more

The owner was so professional and helpful! I gave a call and he squeezed me in right before Christmas. He was super understanding and gave me extra tips about everything. Definitely a car shop you can trust! I originally asked for all my brakes to be replaced, but after looking it over the owner said only my front brakes and rotors needed to be replaced, and to clean the rear brakes. They also have very fair labor rates and not crazy long hours either. What an amazing find! If I lived in the area, this would be the shop I would consistently come back to. They don't do extra or surprise work on your car, give advice, explain to you as well as show you what parts they used! Super honest and quality workmanship. read more

I've literally know Dave for over 7+ years and he's taken care of everything from Tuneups to Brakes. He's straight up with you and never tries to upsell. I'm so glad he survived the small businesses being shit down but it's just a testament to his great service. I'm blessed to have him down the street from me now. Put it like this , I've driven from Santa Rosa just to have him work on my car and I'm sure there's good mechanics but I just felt comfortable only going to him. He's the best of the best. read more

I had car trouble 3 years ago. The tow truck driver from Fortes Towing suggested Family Auto, I had only one vehicle at the time, and the owner David first dropped me off at my house, roughly a ten minute drive down Mary avenue to where I live near Serra Park, and then picked me up at the end of the day, so I could drive home in the vehicle he just serviced. This all happened in one day. I'm not posting the David is a transportation platform, with his shop, what I'm trying to say, is right away, I felt like I had someone looking out for my best interest in mind, and experienced first hand, a shop owner, on a Friday, willing to sacrifice his time to help me, and every time I have serviced a vehicle with Family Auto since it has met the same parallel of ethics, trust, compassion and loyalty that you just don't see or experience anymore. He, David, and his mechanics and shop are all the last of its kind in this region. It's the comforting feeling that you are dropping your car off at your brothers house, where you have nothing to fear, you are going to be taken care of. By the way, this place has a solid reputation that has started decades before my story started with Family Automotive. A word of mouth, hidden treasure sitting right here in our backyard in Sunnyvale. C. N. Carlson read more

If you need a realiable auto mechanic, I would highly recommend Family auto care. I was told that my entire rear brake pads and rotors need to be replaced at other place with over $700 quote. So I came here for 2nd opinion. After initial inspection, David (owner of family auto care) told me that I just need to replace pads with only $190, even better he offered to drive me back home instead of waiting there since i living closeby. Work was completed smoothly and he earned my trust with his professtional skill and honesty。 read more

I liked their friendly and helpful service. They closely inspected my car and I feel confident about their recommendations. Price was good.

I am writing this review for my husband. Our long time mechanic closed his auto repair shop and we looked for a new mechanic. My hubby tried Family Auto Care because it is walking distance from our home. To our surprise, David's service is top notch. He repaired the overhead light of our 20 year old truck which the other mechanic was not able to fix for years. We are lucky that we found David. We highly recommend him. We echo all the 5 stars reviews. read more

BAD AUTO SHOP.. BEWARE So he responded.. He said When check the car I told you hose is leaking & hose come with air spring & reservoir. u didn't want to change it because u can not afford fix it right.... I did with no warranty. First of all hoses are not permanently attached to air spring - they can be purchased separately. A good mechanic will should not continue the job if he knows it is not going to work. Instead, he jury rigged the hose by putting a shop hose he can find in his shop and charged me over $1,000. I told him I will buy the right hose from the dealer and all he has to do is install it at no charge. He does not want to do it. I am not recommending this Fred guy from Family Auto Care. STAY AWAY and Bring your business else where. Pass it on and save your self $$ and frustration. This is not a fair and good repair shop. They talk nice but really it's about talking your money. Antonio Garcia - owner of 2007 E550 read more

Dave is knowledgeable and responsible . Great customer service and good follow through. Saved me a lot of money with my Mazda. He had worked on my Toyota In the past nd I was able to get up to 300000 read more

David is amazing. So kind. Honest businessman. Operates with full integrity. Straight forward with exactly what my car needs, and only charges me for that. I really appreciated that transparency. All I needed was a spark plug and tire rotation. He didn't upsell me on things I didn't need. Prices were reasonable. Thank you! He got a loyal customer in me. read more

Definitely Recommend!!! David is the best mechanic that i have found in the bay area. He is always friendly and is willing to help you with his enormous mechanical knowledge. He is a genuine person and will try to fix the work at the minimum cost. Unlike other mechanics he is not here for robbing your money but he will do his best to help you without wanting to make extra money. I would surely recommend you to visit David if you want to get your car fixed at a very reasonable price. read more

First off, I have to apologize: David, I'm sorry it's taken me this long to write this review. You see, I sing David's praises whenever I get the chance and recommend him to anyone who seeks a great, trustworthy mechanic. I first found Family Auto Care via Yelp reviews back in 2011. Back then, it was located in a small building in Mountain View. My 2003 Toyota 4Runner had finally aged out of its 7-year/100,000 mile extended warranty and I wanted to find a mechanic who would take care of its scheduled maintenance without charging me an arm, leg, and kidney for it (like a dealership would). Seven years and more than 95,000 miles later, my 4Runner "Bruce" is still running like a dream and David deserves all the credit for that. In the ensuing years, I've had to have very little extra work on Bruce, and I firmly believe it is because David's helped me take such good care of him. Bruce has had a few unplanned repairs, but David is both a thorough and conscientious mechanic. A few years back, a (now ex-) boyfriend (lets call him "M"), who was very knowledgeable regarding cars and innately skeptical of all mechanics, grilled David when David informed me that my catalytic converter had died. M asked questions of David for a good half hour, and David fielded those questions with patience. In the end, M gave David his stamp of approval, and lamented that his own car was still under warranty; he added that if it wasn't, he'd be taking it to David for service. Another time, I was on the Wolfe on-ramp to 280 and alarms I had never heard before, started screeching. There were warning lights all over my dash and I pulled over. I immediately called David and he advised me to drive as carefully as I could to his shop. En route, I discovered that my brakes were out; I managed to get to David's shop on surface streets and using my parking brake to help me stop. I had to get to work, and David dropped me off at Caltrain (something he's done for other customers, as a few of them have stated). Later that day, he informed me that my ABS unit had stopped (*rimshot*) working and I'd need a replacement. He informed me that a new one would cost about $3000, but that he could find me a good used one which would cost me a comparitively cheaper $1800. Four years later, that used ABS unit is still working just fine. He went above and beyond in repairs needed on my husband's 2002 Nissan Frontier...but I fear I need to wrap this up soon. (I've been accused of being a bit verbose; I know, shocking, isn't it?) My husband and I have since bought a house in Roseville (because we don't have an extra $2million lying around) and one thing I will miss is having a mechanic I can trust as implicitly as I do David. In fact, we drove to San Jose and left Bruce with David, so that David could do one last oil change, one more diagnostic look-see to make sure things were okay, and fix my windshield washers. I'm actually getting a little wistful that my Brucey will no longer be cared for by the best. But please make me and Brucey happy...and entrust the care to your cars to David. I wish I still could. read more

Great customer service. We came in here because we thought 2 of our tires on the car needed to be replaced. We went to an auto shop the day before and they told us we needed to replace 2 tires and that it would cost us $380 and take about 1.5 hours -- even with an appointment. Then we took the car the next morning to Family Auto Care and David Chang took a look at the tires and said they were fine and there was only minor cosmetic issues only with them and to save our money. He even educated us on tires some and said that even if we did have to get the tires replaced that it would have taken about 20 minutes. We will definitely come back here again if we have car problems. read more

They are busy but they do great work and I highly recommend them. Fixed my truck and got it to pass smog.