Terrible waste of time, not helpful, unpleasant.... Please avoid if you require proper medical care!read more

Great doctors, physician, assistants and support staff! Quality care, knowledgeable, kind, and…read morecompassionate, they are the complete package! Thank you, Nova Pulmonologist! Excellent surface!

Short version: Skip it…read more Long version: I got a referral from my ENT to this location for a sleep study. I drove some distance to pick up the insurance-approved device to evaluate my sleep patterns. When I arrived, they handed me a box and told me to read the included instructions. I asked them if I could wear an existing sleep assistance device and they said they'd ask the doctor and text me with instructions. The message didn't come in time and I slept the night without the device. I called the next day and explained the situation and asked if I could hold onto the box for another night. The woman I spoke to on the phone essentially panicked and repeated at least 5x that they *desperately* needed the device back *today*. It was super weird. I again drove the very long distance to dropped off the device not having used it and still billing me and my insurance. There was no follow-up, apology, explanation, nothing.

I think the quality of care is great and the doctors are very personable and caring. Even the…read moreoffice staff at the front desk are great it's just a wonderful place to be treated for a sleep disorder.

Fantastic service by the staff and Dr Parmar, I believe they care for you and your well-being…read more Since receiving my dental device I don't snore anymore, wake up feeling better, and use it, unlike the CPAP device that I tried.

I found Sleep Better Maryland back in May 2020. My cardiologist had ordered a home sleep test and…read morewas very dismissive when I asked why, I then found out that the results were in when I received a call to be fit for a CPAP mask. I was furious. Knowing how I sleep, think alligator in a death roll, I knew I was not a candidate for a CPAP, and I also didn't want to be burdened by the costs and maintenance that the machine demands. So, I started looking for a better option and managed to learn about oral appliances for sleep apnea. On my first visit, Dr. Parmar spent the time necessary to explain apnea and more importantly what my results were and what they meant. I was finally being treated like someone with a brain who deserved answers and explanations. An exam, photos and scan (so cool) followed as the first steps toward treating my apnea and freedom. Dr. Parmar was patient even though I wasn't the best patient at first. The adjustment and pulse-ox tests were annoying the first time around. I went back after I broke my device (it did a triple lindy in off the sink) had it sent off for a repair and as it had been 3 years repeated the sleep study and ordered a new device. I now have a backup should something happen, which was nice as the new device broke in short order due to a design issue. My 2nd sleep study, adjustments, and pulse-ox tests all went much better than the first time, the devices were smaller, had fewer wires and were much easier to use. My oral appliance is easy to care for, just brush it and soak once a week, it's easy and comfortable to use, and most importantly it works based on both the pulse-ox study and my wife's lack of complaints about snoring when I use it. Easy to pack and travel with, no issues with TSA unlike a friend who has his CPAP disassembled each flight.

I would not recommend. I've had issues from billing to doctor's ghosting me to incorrect supplies…read more Everyone is nice I've spoken to and i really appreciate that. But that's unfortunately where the positives end. I've had to call multiple times about getting a sleep med only to find out the doctor is no longer there. I have gotten multiple invoices from them "misplaced" and then getting a bill over a YEAR later. I've gotten the wrong supplies on multiple occasions(or no supplies). They were who my PCP sent me to. I ended up completely cutting off my account with them. I would suggest finding another place that takes your insurance. I wrote this review after trying to get them to send me single invoice with all the required info for my FSA to process. The 2nd ask still doesn't have all the info my FSA wants even when giving them a bulleted list of what was needed. I'm cutting my losses and will find someone more organized.

Do NOT waste your time with this organization as the word "care" is only suggestive. Their medical…read moreprofessionals are not aligned on care. I have never been scheduled with the same doctor twice and each has told me I have a different form of sleep apnea and each offers a different form of treatment. How am I to advocate for my own health if no one can agree on a prognosis? When trying to talk to someone in customer service regarding these services, I am either routed to their 3rd party billing department or told that some will be in contact with me within 48 hours. Two weeks have gone by with no response other messages reminding me I have an outstanding balance or calls asking me to increase my installment payments. This organization is a scam and clearly only cares about getting paid. They will do anything to avoid talking to customers and resolve outstanding issues.

This used to be good. And then they outsourced ALL communication to a call center in India, with…read moreall of negatives and non of the positives that that presents. To get a copy of my prescription, I called 7 times over the span of 5 days, and was each time promised to get it "by the end of the day" or even "in 10 minutes". There is no way to reach the actual office. There's no special button on the call tree. All things go to the call center and they're useless to help. I will never go to this doctor's office again. Never.

Sleep study and Cpap treatment for the last 3 years. Everything was explained completely and all…read morequestions answered. Very knowledgeable staff and they are very pleasant to work with.

Just do it, it's life changing. This is one of the best decisions I made as a parent, for our whole…read morehousehold. Our baby is sleeping 11 hours at night with no wake-ups, with 3 hours of naps with clockwork consistent timing. I truly believed our son was just on the very low end of the sleep needs range. At 10 months old, he was still going to bed late, waking 2-4 times a night, and waking up early in the morning. We read a lot online about sleep routines and optimization of the sleep environment. We tried non-stimulating activities before bedtime. We tried "drowsy but awake". Nothing made an appreciable difference. It felt like we'd tried everything and exhausted online resources. We were in desperate need of consistent and continuous sleep. Admittedly, I previously felt pressured by a lot of the recent social media posts saying sleep training is harmful and unnatural. These claims are NOT backed by science by the way. I was wary that sleep training would be synonymous with "cry it out" and did not want my baby to feel abandoned. Thankfully, Kendra provided precise and gentle sleep training instruction. There were some tears, but we were in the room with him to provide comfort as we both learned a new skill together. The differentiators were (i) having a very detailed plan that I could follow, not just general concepts, (ii) receiving benchmarks of how long he would take to go down and how long certain phases would last, and (iii) having a resource to ask questions to as bespoke situations arose. Kendra's plan and support has given me the confidence to handle nighttime sleep and naps like a pro. She has given me back crucial nighttime sleep, so I can continue to work to my fullest potential and give tons of energy to my son during playtime. She's taken away the fear of "solo parenting" while my husband is away on travel for work.

We reached out to Kendra for help after our 8 month old was not sleeping through the night and we…read morewere just exhausted. Kendra was able to answer all of our questions and offered great support and advice throughout the two weeks we worked with her. After a few days in we finally had our first night of no wake ups! I would definitely recommend her for anyone needing help getting their baby to sleep!!

Not recommended! I…read morehad an initial consultation with a physician, who ordered a home sleep study. After that appointment, I never heard from the doctor again. When my sleep study was complete, my follow-up appointment was with a nurse, but the discussion felt more like a sales presentation than a medical consultation. The focus was almost entirely on selling me a CPAP machine, even after I explained that I wasn't interested in CPAP therapy. When I asked about alternative treatments, the conversation ended. I was told that someone would contact me to discuss other therapy options, but they ghosted me.

During my sleep study, I found the staff was indifferent, the facility seemed poorly maintained and…read morenot conducive to the purpose of sleep. The sleeping room was shabby with scuffed walls, a damaged headboard, and a broken bedside lamp. Most unsettling was the pillow I received, which was badly stained a deep, sickly yellow, leaving me with the impression that the place was unhygienic. In addition, no air conditioning came into the room when the door was closed, making the room warm and stuffy. Needless to say, I didn't sleep at all, making the "study" a waste of time. Further, there were billing issues after the fact. My payment wasn't credited to my account for several weeks so I received late payment notices! I don't plan to go there or use their services ever again.

I love the staff and doctor here. Everyone is super professional and patient. The horrible…read morescheduling department costs them the one star. I was told to set up follow-up appointments but nothing was available even 6 month out. When I told the scheduler I was left with no choice despite doctor's order, no other option was given. When I insisted to speak with the office directly, my intention was questioned. I said I was not happy with the situation and wanted to make sure delayed follow-up would not be a risk to me. Her immediate response - you are not at risk. I said "with all due respect, you are not my doctor hence you are not in position to give me any comfort with your opinion". I was then put through to the doctor's office and an office staff saved the day. If you feel disappointed with the scheduling office, please give them a chance by insisting to speak with the office directly.

Love this new location. As a VH patient for over 30 years, I have always been a fan of their…read moredoctors, staff, etc. However, the new Purcellville location is so close to my home and they got me in for the next business day. The office is clean and comfortable. Faith and Andrew were welcoming and kind and made the process super easy. And I adore Dr. Safko. She took her time, was easy to talk to, provided reassurance and education, and had a good sense of humor. I highly recommend any of the Virginia Heart locations- especially the Purcellville location.

I won't change my previous review, but I will update the office status: They are changing to Valley…read moreHealth Neurology which means that it might be possible that VH will be enforcing some of their practices, like answering the phone. The quality of care will now answer to their VH superiors and perhaps get an upgrade to what they've been in the past. Time will tell.

Dr lyons and dr fox is wonderful but the nurses suck.. they are very snarky and rude... honestly I…read moreonly go because Lyons has made my seizures go down tremendously and is continuously making them go down... just ignore the bratty nurses...