I ordered from Gotham Cigars as they had the best prices. After I ordered, I checked online and saw the reviews. Did i make a mistake? NOPE, the price was great and they shipped quickly. I received them much faster than I would have thought. The cigars came in, and they were exactly as described. I had a great experience with Gotham, even though I live on the West Coast, they delivered! I never had to contact Gotham regarding my order, and the delivery date was changed to the next day of anticipated delivery and was well communicated. Perfect. read more

I've been buying from Gotham for years, I'm attempting to re-order. Getting nowhere. Why can't you make it easier for a good, returning customer? Maybe I'll shop elsewhere. read more

Extremely disappointed in my experience with Gotham Cigars! So much so that I am actively working on legal action against them. Do yourself a huge favor and buy elsewhere! 1. LONG wait for order to shipped AND received, then they play the blame game with USPS 2. HORRIBLE customer service AFTER they get your $$ 3. DEPLORABLE communications read more

The website for Gotham Cigars is sketchy. I can't get my purchase transactions to go through. After selecting Paypal and being returned to the cart, the website just "hangs" without completing the transaction. I have purchased from Gotham before and eventually gotten through this barricade, but this time I gave up and went to Cheap Little Cigars. read more

Went through back and forth with order. Finally placed then 3 days later they cancel because shipping and billing done match. Then why does the website allow a different billing versus ship. I live equally in two different and by like 95% of everything this way. Doesn't make sense. Real waste if time for no great deal as they hounded me to finish my cart. read more

I was visiting my son in Jacksonville Florida, and couldn't find my brand of cigars anywhere. I ordered Supreme full flavored cigars on June 19th to be delivered to me in Jacksonville, Florida. I returned home to Dallas, Texas on June 26th. Suffice to say I never received my order in either place. No reaching out by the company; no explanations whatsoever. Took my money tho. Never again. read more

After doing business with this company for 3 years, they started having delivery issues. I paid for UPS Next Day Air and never received my package. Since they refunded me the first time, I ordered from them again using UPS Next Day Air. The next day delivery is almost $60.00 and I thought this would be the answer to any type of delivery issues they were experiencing. Wow, the second time...same thing. The delivery never showed up. This company has me in the middle with UPS stating they never received the package to ship to me and Gotham Cigars, falsely accusing me of receiving the package and trying to get a refund again. The Representative was rude, obnoxious and shouting at me over the phone and making false accusations. She even went on to lie and say they have been emailing me and calling me. I run a business so I'm checking emails and phone messages all day. This Rep was shouting to the top of her lungs. I told her to forget it and I would cancel with my bank. I can't recall ever being spoken like that by any business. These apparently are street people with no professional etiquette. I was so distraught after that confrontation, I filed a complaint with The Attorney General's Office and the Department of Justice. Please there are so many businesses that sell cigar products, you don't have to be treated this way after spending your hard earned money. I'm reaching out to the ATF to file a complaint with them today. Do yourself a favor and stay away. I want to stop them from selling in the state of California. A total rip off!! Let's see if that rep will scream at ATF and The Attorney General's office the way she did to me and others. read more

Do not buy from them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They never ship same day and I only live 50 miles from them and orders always take forever to get. Horrible customer service rude person from Philippines. Asked for a supervisor and she kept hanging up on me. Never will I ever buy from them and I ordered every week but this was the last order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

worst customer service I've ever experienced. I'd buy Cigars from a lot of the wouldn't help me with the issues my order. I have two valid credit cards. The order processing said credit cards are not valid. I tried to call to but nobody called me back. I'll just go back to other Cigars companies again. You can't make orders by phone. You have to go through the website. And if you have a problem, they can't seem to help me with this. read more

Make sure if your looking for a cigar shop, to not come here. They are an online distributor and do not sell directly to the consumer from this location. You can order i lines from Gothamcigars.com. read more

Gotham Cigars - The front entrance.... - Tobacco Shops Near Me - Miami, Florida

i am 71 yr old started smoking cigars in the army when stationed in Vietnam for years have smoked baccarats and the past 10 years added perdomos to the orders great smokes i can honestly say i've only thrown a handful away over the years ordered Rosa Cubana cigars after there review just to try opened and the first and the wrapper came off and would not stay lit tried to return and said they do not accept open packages not matter the reason first and last time ordering from this company read more

I'm sure their selection is awesome. But the service has a little to be desired. Order cigars on a Friday afternoon. I paid $10 extra to get it here the following Thursday before I left town Friday morning. First email said I'd have it Thursday, in the following email said I'll get the delivery on Friday. Doesn't work for me because I'm not even going to be in the country. I paid $10 extra to have it shipped faster to get it Thursday. Contact a customer service they pretty much said too bad it's still within the three to five-day shipping. I thought when you paid $10 extra for shipping to get it here faster that negated that. Apparently not, they said it was still within their shipping time. Then why did I pay an extra $10 to get it here sooner. When I get back into town I have to go hunt down these cigars and I'm pretty sure they're going to be dried out in this Arizona heat. Thanks for nothing guys. I was thinking when you guys got in Monday morning you see the order and I paid an extra $10 you would get here by Thursday like my invoice said. And all I got was ( it is still within our 3 to 5-day shipping) I learned to lesson with this company. I will not use them again. read more

Save your money and find a reputable seller. I live in NYS and they sent my order to California. Their response, nothing they can do!!!

Was a terrible experience on a $200 order $800 in duties was owed. I couldn't justify paying a thousand dollars for a cigar. I refused the shipment and it's been almost a month without a refund. Keep in mind if and when they refund your order you will be out of pocket the shipping costs as well as a 20% restocking fee. Not worth the risk read more

Normally I like to support my local cigar retailer but, since I'm in "Shelter in Place" orders I decided to order cigars online. Something I haven't done in quite some time. So, I came across Gotham and they have the cigar I like. The Liga Privada Feral Flying Pig. A damn fine smoke! The cigars were shipped immediately and arrived in a couple of days. Great job Gotham! read more

Gotham Cigars - undefined - Tobacco Shops Near Me - Miami, Florida

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Horrible customer service. I'm still waiting to be refunded from a re-routed package that per UPS was to be returned to them on 7/24. Having to call my back for $35 left the most sour taste in my mouth. And I'd been buying from them since 2020. read more

Got my box i order took 3 days to get to me .. thank boyz ill be ordering again

Gotham's customer service is bad. Additionally, they will advertise an item as in stock, take your money, print a shipping label and sit on it. They won't contact you and when you contact them their response is the same "oh it's out of stock" they do this constantly despite trying to work with customer service. Unethical. Shady. Unreliable. read more

First and last time I ever buy from them. Ordered 2 items (wanted to take advantage of a groupon deal) on the 14th of December. I explained these were gifts and was assured I would receive them in time. Label was created on the 15th and received it today, the 22nd. Unfortunately, only one of the two items was even sent. Called and was told they would send the other out today. The only way to get this item in time would be overnight (priority mail express) that I OFFERED TO PAY because I needed this item but they can only do priority mail.. This is a real shame. Now I have to buy a gift so I can have something to give. Waited for a week to receive only half the order because someone in the warehouse messed up. I order cigars all the time and will never order from here again. read more

After being a customer for years and spending over $1000 in orders this review is a long time coming. Rude staff, poor customer service. Not once contacting them via telephone or by chat are they ever pleasant. I will be sure to find an alternate company to order through in the future. I placed another order yesterday with our address and one tiny small typo and paid an extra $30 for overnight shipping. They didn't even contact me! it was just my surprise the next day when my item was not delivered. No email no call nothing. read more

I placed my order over a week ago. I went to check the ups link because a week to get to you is ridiculous and the order never left their Ware house. I had to call and get a refund. read more

I have been ordering from Gotham Cigar for years, There web site is up to date. If I have a question I call and get an answer. Back orders happen. Thanks Gotham and staff for a great job read more

They said they had the box of smokes i ordered. They charged my card. They gave me a confirmation number of my order. Same day they emailed that it has shipped! Wow, i think. This is too good to be true. It is. Today they call me and said they are out of stock and will refund my order to my card. It really did not ship. I should disregard their shipment confirmation email. Seems like a lot of wasted energy, and emails that are bogus . If this is how Gotham does business, I'll pass. I don't have any confidence in what they say or do.... Their website/webmaster needs a reset button. Please don't email that my order has shipped when it is out of stock. Instead, just tell me its out of stock and on backorder. Honesty, integrity, needed here. read more

Do not order online from these people. Charged my card, sent me a confirmation email, and I found out days later my order was mysteriously canceled and no one contacted me but my card is still charged. Snakes..... read more

I don't give out 5 stars easily - but when I get what I want, when I want, for a fair price and all expectations are meet-- well then it can't get any better. I actually ordered off their website and there were -0- technical issues. The cigars arrived before the anticipated arrival date (a huge plus). They even gave me a free house branded cigar to try. The actual products were great - the humidor was packaged well and shrink wrapped nicely. I will surely do business here again. read more

Ordered from their cigar club over the phone and the woman that answered was so friendly! I Am shocked that people say their customer service isn't great. She was fabulous to me and even helped me figure out everything to get the cigars to my husband on his military base. Can't wait for him to get his first months orders! read more

Awesome service. Got my swisher sweets in 1 week. Fresh as can be. Thanks. I will be ordering from you many time in the future

I got damaged cigars. Everything was alright with the purchase, I went personally to the store to buy the cigars, but since it was a gift I didn't open them, when my brother opened them later, he found out the cigar were bad, not for use. read more

Gotham Cigars - I got damaged cigars :S - Tobacco Shops Near Me - Miami, Florida

Fist time coming here and all I can say is.... amazing! Cigars beautiful ! Staff is awesome! Price unbelievable! You have to come check this place out and buy a cigar! And they have great knowledge in cigars! I found my new shop! read more

I have ordered from them twice. The first time half of my order was not available. The second time, after being charged and receiving shipping confirmation I was called saying both items were out of stock. Both times they offered me other products. Beware the BAIT & SWITCH. read more

Order took well over a week to get to me when I paid for 2-3 day shipping. Customer service rep, Samantha, was extremely rude and basically said too bad we are busy and that I was SOL. Mistakes happen but her rude behavior made the situation worse. Just admit you forgot to ship it and we are good. Have a rude customer service rep and you have a diff problem. The other rep I spoke, Marcha, was very polite; however, the manager refused to talk to me when I asked to talk to one. They also did not compensate me with anything other than a refund for the shipping which wasnt even a 1/16th of my total order. I finally recieved my order and on the site it stated they would be in boxes. They are all in bags with no mini bovida packs. Other than one set that needed it because they were dry and I can see the wrapper parting. This was my first experience with Gotham. I'll stick with Famous Smoke from now on. Wanted to try a new company and well... that was my mistake. read more

Best place in Miami hands down!! 5 star recommended for great staff and excellent variety. I have been to many shops and nothing compares.