Short version: I got overcharged by two items, reported it before leaving the store and the store…read moremanager refused to correct it. Security guard wouldn't let me take two items to make up for that difference and treated me like a criminal. I would give this zero stars if I could. I got overcharged by two items. Clerk who helped me was busy so I told the manager, who ignored me and walked away from me. When the clerk summoned her to help return my money to me, she took over 15 minutes to come back. When I vented my frustration, she walked off and said she refused to help me. I never got my money back for the overcharged items. The security didn't allow me to take two more equal priced items to make up the difference. They are holding my money hostage and refuse to correct their mistakes. This happened around 8:20 and I left at 8:40pm.

I had a really disappointing experience at the Dollar Tree on La Tijera, and it honestly left me…read moremore frustrated than anything. I walked in and, before even shopping, politely asked the cashier if I could use the restroom. Mind you, I am 9 months pregnant. She was kind enough to call for the manager, Lillian Garcia, but instead of coming out or even acknowledging the situation, the manager dismissed her and stayed in the back office. At that point, I walked to the back and knocked myself. When she finally responded, she was rude and completely dismissive. I explained that I was 9 months pregnant, that I would purchase something, and that I really needed to use the restroom. Her response was that she was in the middle of watching a video and would not allow me to use the bathroom because it was not open to the public. I understand policies. I really do. But there is something called basic empathy and common sense. Special circumstances should matter. A visibly pregnant woman asking for help should not be treated like an inconvenience. What made it worse was the reaction from the employees. The young cashiers clearly felt bad and even said they wished they could help, but they have to ask her for a key just to use the restroom themselves. That says a lot about the environment they are working in. It did not feel supportive or respectful at all. I have heard negative things about this manager before, and now I understand why. The way she treated both a customer and her own staff was unacceptable. Customer service clearly is not a priority here, and that is a problem. Management like this reflects poorly on the entire store. There needs to be accountability because no one should be treated this way, especially when they are simply asking for a basic human need. I hope she reads this and reflects on her leadership; it's piss poor and I hope those young cashiers lessen that they can definitely do better than working under her.

Ipicked up a toy marked $7.99 for my daughter. The cashier rudely scratched off the tag in front of…read moreme to reveal a $10.99 price. I had a basket full of items and was spending well over $100. Why would I try to cheat the system to save $2? There was a much better way to handle the situation than trying to belittle me in front of other customers.Also, on the same day, I wanted to buy a large mason jar. It took the staff about five minutes to come up with a price because they were selling a stack of jars with no price tags. It was incredibly unprofessional and made me wonder if pricing is consistent for everyone. With only one cashier working and very long lines, the customer service here is terrible. I will gladly make the longer trip to visit a different location next time.

This tj maxx was full of goodies. And they cashiers up front were full of energy and were so sweet!…read moreLove this location.

I was pleasantly surprised after checking out this Marshalls which shares the same parking lot as…read moreAmazon Fresh. The store is very organized and they do have a nice selection of women's clothes. I was actually there to look for some dodgers attire...the regular priced dodgers items are so expensive, i decided to see what Marshalls had to offer - I was looking for gifts for my male cousins - they had great LA caps and hoodies (47 brand). I think the caps were $15 and hoodie was $25...wow! The dressing rooms was immaculate. Their beauty supply section was Huge but their shoe selection was tiny. As I was leaving, the manager or whoever was standing at the register close to the front door yelled out good bye and have a nice day. I don't remember other locations having such friendly staff. I do recommend this location if you are in the area.

Great Marshall's a bit hidden away in Ladera Heights. Well managed, clean, and always full of great…read morefinds! Easy parking in the huge parking lot that it shares with the other stores. A bit busy especially on weekends - but what Marshall's isn't? The employees are friendly and efficient.

Let me start by saying that I really wanted to hate this business because of what I heard about…read morethem hating the LGBTQ community. However, after actually visiting their store, not only were they 1) the kindest people EVER, but based on what they sell, and the 2) Low prices and value, this might be my new favorite store (used to be Home Depot/Lowes)... I am insanely in love with Hobby Lobby... and to add "insult to injury," I left an item in my cart and drove 45 minutes home only to realize that I forgot my favorite purchase (only $11.99) in my cart... I called them thinking they would deny I left anything, but to my shock, the manager came on the phone and confirmed they found my $11.99 spoon and that they would keep it safe until I had time to come pick it up. I am literally speechless. I love these people and the store. NEW LIFETIME CUSTOMER

I stopped in for one thing: a specific color of cardstock. They had it, which is the only reason…read morethis isn't a complete waste of a trip. The store is enormous but feels like an endless warehouse of mass-produced décor and clutter. I found what I needed and headed straight for the checkout. No Apple Pay in 2026 is baffling. The front-end manager barked directions at customers and employees without the slightest hint of warmth or hospitality. The constant religious messaging throughout the store was equally off-putting. Crosses, Bible-themed merchandise, and Christian branding are everywhere. I respect a company's right to express its values, but I came to buy cardstock, not shop in the middle of a sermon. I was in and out as quickly as possible. One visit was enough. Not for me - 1 star

Friendly staff - however the Asian manager seems bothered when asked questions. Inquired when on…read morethe candle start date as they were clearing preparing for it. She replied it starts Saturday. As a manager I'm sure she clearly knows it starts tomorrow. I just received an email notification with this information. You would think they would want foot traffic by sharing the correct promotion dates. Lack of customer service from upper management has all these establishments closing down...

I got an email from Bath & Body Works about their candles being on sale for the Fall season and I…read moregot excited! I ran the discount past one of my best friends who is a math teacher and she said that it was a go! After work, I went to the nearest Bath & Body Works closest to my job and it just so happened to be this one. I walk in and was immediately greeted by a very nice sales woman. I asked her about the promo that was going on and she told me that it was expired but she would honor it anyway. My first thought was, how is it expired when I got the email today? And secondly, I have been to Bath & Body Works sales before and know that the promos don't expire until 3 days after... Anywho, when I arrived it was messy in the store because she seemed to be stocking the shelves when I got there. She was also the only person who worked the register so I guess it's safe to say that she was there alone. Although the store was a little messy it still doesn't merit anything less than 5 stars! The customer service was great, my candles are bomb and I will more than likely go back!