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    Family Dollar

    5.0 (1 review)

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    11 years ago

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    Walmart Supercenter

    Walmart Supercenter

    2.5(62 reviews)
    0.8 mi
    $

    On June 20, 2026, at approximately 2:15 p.m., I experienced what I believe was discriminatory and…read moreinappropriate treatment by cashier Jessica at register 6. Earlier that day, I had undergone an invasive eye procedure that required me to wear assistive visual devices, and my vision was significantly blurred. After leaving my appointment, I went to Walmart and purchased approximately $180 worth of items needed for my recovery. When I approached Register 6, Jessica was engaged in a personal conversation with the customer ahead of me, who appeared to be a friend based on the nature of their discussion. While waiting, I placed my items on the conveyor belt. Although the front of my shopping cart remained behind the pin pad and I was not obstructing anyone, Jessica abruptly and rudely told me to "get out of the way" and "back up". The tone she used was unnecessarily harsh and upsetting, to the point that I became emotional and began to cry. Because of how I was treated, I removed all of my items from the belt, placed them back in my cart, and proceeded to Register 5, where Jorge assisted me. He was courteous, compassionate, and helped me feel much better after hearing what had ocurred at the previous register. Unfortunately, the situation did not end there. While checking out, I could hear Jessica discussing the incident and laughing about how I supposedly did not understand "personal space". Although my vision was impaired, I could still see and hear what was taking place. Given that I was visibly wearing assistive visual devices, I believe I may have been singled out and mocked because Jessica assumed I was blind or visually impaired. I reported the incident to customer service, where I spoke to a younger male employee and an older female employee. I also submitted a complaint to Walmart Corporate. However, I do not feel that these actions adequately address the seriousness of what occurred. As a regular customer of this Walmart location, I am deeply disappointed by the treatment I received. No customer, particularly someone recovering from a medical procedure or living with a visual disability, should be subjected to ridicule, humiliation, or disrespect. I am especially concerned about how future customers with visible disabilities may be treated if this type of behavior is allowed to continue. I believe this incident warrants serious attention and appropriate corrective action to ensure that all customers are treated with dignity, professionalism, and respect.

    This Walmart in Naugatuck is absolutely unacceptable. In my most recent visit, my mom accidentally…read morebumped into an associate near the entrance and immediately apologized. Instead of acting like a professional, the employee got in her face and screamed, "What the f*** is wrong with you?" This was not only uncalled for but downright abusive. No customer should ever be treated with that level of hostility, especially when they've done nothing wrong. I reported this to Walmart and the BBB, but it doesn't look like anything will be done about it. If management allows employees to verbally attack customers, it speaks volumes about how little they care about the people who shop there. I won't be returning to this store, and I suggest others avoid it as well.

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    Family Dollar - discountstore - Updated August 2026

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