I have been a long-time customer of Whelplye & Paul for many years at the Greece location. I…read morerecently called the Webster office--not the general appointment line--to schedule a visual field test. I specifically asked whether this test was provided and was told yes. Based on that information, I made the appointment, waited nearly three weeks, took time off work, and drove 25 miles one way, only to be informed upon arrival that I first needed an eye exam and that they would then decide whether to schedule a visual field test approximately three weeks later. This important detail was never communicated to me when I called and clearly explained what I needed. I am extremely disappointed with this lack of communication and the inconvenience it caused.

My husband called Whelpley & Paul after a few borderline ridiculous experiences at a competitor to…read moretry to fit us in ASAP. Surprisingly, they had a couple of openings that evening and told us to come right in. They only work with older children at this location ​but were quick to give us their recommendation​ for someone nearby that also takes our insurance and is great with younger kids, and then fit my husband and me in right away. The Optometrist here is probably the nicest Optometrist I've visited​, and in 30 years of wearing glasses and/or contacts, that is saying a lot. Eye exams are pretty routine and a lot of Doctors breeze on through but he was very thorough and kind. The optician asked me what styles I like and made recommendations based on what I asked him and stuck within what my insurance covered when I wanted to ​stay under that limit (I primarily wear contacts, so these glasses are replacing a much older pair with an outdated script that I only wear at home in the evenings) and did not try to upsell me. I managed to find a pair of glasses that were similar to my old pair but that I like better. Finally the woman at the front desk was amazing, not only was she super friendly and kind, but she was kind to my kids and made us feel right at home while waiting. We have definitely found our new Vision Care "home".

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Shari is the absolute best! Her and the staff at Webster Eye Care Associates are so helpful!read more

Front desk/front end customer support was rude as soon as I walked in for my appointment;…read moreimpatiently asking "is there something you need help with??" Then unprofessional by swearing under her breath as she forgot something a few feet away and having to walk over to get it. Then the manager walked up while I was checking in for a tele-eye exam with her and confirmed if I was there for such an exam and in an accusatory tone said "not with [health incurrence provider] you're not" as if I was trying to pull a fast one or something. 1. How do they know I'm not planning to pay out of pocket. It's not like it's expensive to get an eye exam, not to mention my insurgence covered the same exam last time I was there. 2. The website doesn't make you confirm your carrier when making the appointment mentioned so how would anyone know that before arriving? Then when I asked to schedule an in person appointment both the front end and manager acted annoyed and confused with the front end manager only informing me that the doctor was only in on Thursday in what had at this point been their all too familiar annoyed tone and staring blankly at me rather than trying to move forward to make an appointment. I started to try to figure out how to get them to help me before stopping myself and excusing myself to just leave the establishment, not wanting that treatment nor low quality of service any longer. Low end feel all around. I won't be back to this location and will be looking into other companies for eye care.

Went into this location today to have my glasses adjusted. The associate adjusted my glasses,…read morehanded them back to me and said to come back in if that didn't work. She had her fingerprints all over the lenses Didn't bother to clean them before she gave them back to me. I will be taking my Business elsewhere.

I haven't a clue of why people are rating this store so lowly…read more I have purchased over 6 pairs of rx sunglasses, and eyeglasses here-and had nothing but outstanding service from the staff. I feel like I'm right at home here. They do accomidate you, and your needs in a friendly manner. If you want a place to get an eye exam where you don't feel pressured, or breathed on by an employee-this is the perfect place. I rate them 5 stars for their hospitality, and the efficiency of their services. Shame on the 1-2 stars. I have been going here for a long while-take it from me!!!

They were supposed to void an insurance claim March. 19 2026 I tried to use the benefit June 23…read more2026. Pearle had never sent the benefit back as of this date. Pearle told me to wait at least 6-8 weeks before the benefit will be reinstated. Just found out thet Pearle never returned the benefit, so now I have to wait another 6-8 weeks before I can purchase another pair. They have locked up $215 for 3 months and have been making interest on that. They are incompetent and perhaps untrustworthy. Dont go there.

GO ELSEWHERE! at least not the Webster location I am now on round 3 trying to get the lenses…read morecorrect in 3 pairs of glasses I ordered new lenses for them after having a tele-health eye exam there. The new lenses couldn't possible be my RX. They sent them back and returned to Webster location with 1 pair had mismatched polarized/non-polarized lenses upon return. How is it possible there isn't any quality checking between the lab and the store? IF they get my glasses right-very doubtful I will ever use this franchise again. I will share my experience with everyone.

I've had issues with this store before, but as a good person you give another chance. My daughter…read moreand I had an appointment together, had to cancel hers due to work schedule. They looked rebook it said the Greece store had an appointment the next day (Saturday)so I told her to book that one. I just happened to call today Saturday to confirm before she left and no appointment was ever booked.... I called back to the Webster store the employee that answered the phone has PP CUSTOMER SERVICE, she kept talking over me I couldn't get a word in at all. I finally told her to stop talking so I could explain. She shod not be working there with an attitude like that. You don't talk over CUSTOMERs, let them explain what happened. I rebooked the appointment and she kept telling me my daughter's appointment was Tuesday not Saturday. When I was finally able to tell her I had just booked that appointment a few minutes ago because the one I was told was booked never got booked then she listened to after my blood pressure went sky high. Need to get my contact and move on. Will not go back sad because I actually liked the optometrist.