I have been a long-time customer of Whelplye & Paul for many years at the Greece location. I…read morerecently called the Webster office--not the general appointment line--to schedule a visual field test. I specifically asked whether this test was provided and was told yes. Based on that information, I made the appointment, waited nearly three weeks, took time off work, and drove 25 miles one way, only to be informed upon arrival that I first needed an eye exam and that they would then decide whether to schedule a visual field test approximately three weeks later. This important detail was never communicated to me when I called and clearly explained what I needed. I am extremely disappointed with this lack of communication and the inconvenience it caused.

My husband called Whelpley & Paul after a few borderline ridiculous experiences at a competitor to…read moretry to fit us in ASAP. Surprisingly, they had a couple of openings that evening and told us to come right in. They only work with older children at this location ​but were quick to give us their recommendation​ for someone nearby that also takes our insurance and is great with younger kids, and then fit my husband and me in right away. The Optometrist here is probably the nicest Optometrist I've visited​, and in 30 years of wearing glasses and/or contacts, that is saying a lot. Eye exams are pretty routine and a lot of Doctors breeze on through but he was very thorough and kind. The optician asked me what styles I like and made recommendations based on what I asked him and stuck within what my insurance covered when I wanted to ​stay under that limit (I primarily wear contacts, so these glasses are replacing a much older pair with an outdated script that I only wear at home in the evenings) and did not try to upsell me. I managed to find a pair of glasses that were similar to my old pair but that I like better. Finally the woman at the front desk was amazing, not only was she super friendly and kind, but she was kind to my kids and made us feel right at home while waiting. We have definitely found our new Vision Care "home".

I got my first glasses here over 15 years ago. They were perfect. They helped me select frames. The…read moreglasses were wire framed but lasted for years, even though I was not careful with them. (Since then I was sort of forced to go to other places that were "in network" with my insurance. Every place I got glasses, they were just not that great. Contacts, I could not even see out of, and had to return.) I went back to Webster Eye Care in 2019 and just paint full price, since they are still to of network. NO REGRETS. Perfect glasses, frames, everything. Now I need another pair, I won't waste my time with local places that are in network for Davis Vision. I'd rather go to Webster Eye Care Associates and get a quality, long lasting, accurately fitted pair of glasses that I can see out of. thank you,

Dr H is great! He is patient, kind, and explains things well. The staff have been helpful and were…read moreable to squeeze me in for last minute appointment when my glasses broke. With the myopia epidemic in full swing, I'm sure my entire family will be back here a lot.

Charge $100.00 for a missed appointment fee! I'm writing to…read moreshare feedback regarding my recent experience. Previously, I had a very positive visit-l came in with a concern about my eyes and was seen quickly. The exam was thorough, and the staff made me feel at ease. Everyone was professional and friendly, which I truly appreciated. However, as of 4/18/26, I'd like to update my experience. I had scheduled an appointment about six months in advance, and unfortunately, I forgot to add it to my calendar and missed it. I take responsibility for that. That said, I did not receive any reminder-no phone call or text-which made it much easier for the appointment to slip through. I was then charged a $100 missed appointment fee. While I understand and respect the need for such policies, the amount feels excessive, especially without any prior reminder. I hope you'll consider the feedback and possibly review your reminder system and fee policy.

Very knowledgeable and helpful! My husband had LASIK with…read moreDr. Robbins probably 20 years ago and he still has good eyesight at almost 70 years old. Before LASIK he wore coke bottle glasses. I am in the process of cataract surgery and they have been wonderful .

Dr. DePaolis has been my eye doctor since I was little, but ever since they sold out to University…read moreof Rochester service has been inconsistent and more expensive. Now it's impossible to get in with your regular doctor, you have to take whoever is available and they often send you to other locations. I went in for an annual exam and the doctor was brand new. She asked if I had the day off from school... offensive because I'm in my late twenties. She also put the exam down as blurriness, not an annual, so now I have to go back to actually get a contact prescription. I'm definitely going to start looking for somewhere new, shame as I've been a patient for 15 years.

Absolutely fantastic! Dr. DePaolis is the best and always available when you need him. I have…read morereferred many of my friends and colleagues to him because of his overall excellence and experience. He is the "master" of contact lens fitting. I wouldn't consider going to anyone else. My husband and two children have been his patients for over 20 years. Theresa, a member of his staff is wonderful. Her phone and communication skills are excellent. She is a true asset to Visionary Eye Associates. Thanks for everything!

I have been a patient of Dr. Verone for as long as I can remember. He is thorough and highly…read moreskilled and listens to my concerns about my vision. His recommendations have always led to better vision even with my cataracts that have developed due to my age. My eyes aren't to the point yet to warrant the removal of the cataracts but Dr. Verone always thoroughly checks them and will be doing the follow up care after the eventual surgery. I highly recommend him.

I had a great experience at Eyesite. Dr. Verrone did a thorough exam when I came in for floaters…read morein my eyes. The staff is professional and friendly.

Love this place, I've been taking my son here and I love it. The staff is super friendly and…read morehelpful. The place is clean and organized.

We've seen Dr. Goldberg three times since moving to New York from California 4 months ago and we…read moreare very happy with the care we've received. We were hoping to transition to a great healthcare team since our daughters have very sensitive lungs, which sometimes requires us to go to the ER. I called late one night because my daughter seemed to be having respiratory distress and Dr. Goldberg advised us to go to the ER after I explained the symptoms. It was the right call and my daughter got the care she needed that night. Dr. Goldberg is a kind and attentive doctor, who remembers small details from past conversations and she never seems rushed! She's adjusted some medicines to better suit our daughters for the winter season as well. The staff on the phone and front desk is always friendly. They greet our daughters and give them stickers. The office is clean and well-maintained, and the parking is always plentiful. My husband was initially confused why I drove a little farther out to go to Pittsford for this doctor. I explained that I saw good reviews and that I had a great first experience with Dr. Goldberg. He said it still might be a better idea to go somewhere closer but I was already invested. Today my husband joined along and I asked him what his impression was, and he said, "The doctor seemed really nice and professional, and it's really clean and nice inside, I can see why you like it." My husband will be doing his PhD for the next 5 years in Rochester so we plan to be with Dr. Goldberg for these upcoming years! My daughters are healthy during spring, summer and fall but flu season is rough so it's important to me we go somewhere we feel welcomed and taken care of!

Top notch care with great medical professionals and always have a pediatrician on duty. Very caring…read moreand knowledgeable staff ready to help every day from 10am-10pm. X-rays available on site too!

I took my foster child here, who had a gaping skin wound. However, the receptionist denied medical…read morecare to the child due to me not having a physical insurance care. Foster parents are never given physical cards, as the county keeps all of this info. Typically, I give the caseworker phone number to the medical receptionists and the billing people reach out to her for all the info. I was appalled that a pediatric office DENIED medical care to a vulnerable foster child, who is an infant, due to billing!! Clearly their priority is with money, not hurting kids. Will never go there again.

My son's have been with Portland Ped's for the last seven yrs. All of the providers are wonderful…read moreand take their time to assess and provide treatment recommendations. Dr. Preston is their main pediatrician. He's welcoming, thorough, and highly recommend. Administrative staff is lovely.

I absolutely LOVE Dr Davis. He's very clinical in his approach and always tells me the facts about…read moremy child's health. His straight forward honesty is great! He's extremely trust worthy.