Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to…read morereview, but didn't do what you said you would do on the phone.

Dr Ngo is a gem of a Dr. He cares about his patients and is more concerned about eye health than…read moreany optometrist I've ever seen and I'm 67 and have had sight issues since I was 8. Dr Ngo acknowledged what I've been claiming for years... I have severe dry eye need cataract surgery and the last eye doctor I went to for years never acknowledged either of my conditions. That was Dr Janice Beck at Eyemart Express on Columbia Pkwy. I would not recommend her. Dr NGO is the best! I HIGHLY RECOMMEND HIM! Walmart Pasco Eye Care

Had a great eye care service with Dr. Ngo. Very friendly and professional. Highly recommendedread more

We recently moved to Kennewick from Southern California. One of my crowns fell out and I needed a…read moredentist. My husband found Dr Holmes, so I went there. I LOVE THIS DENTIST & HIS STAFF! All wonderfully nice and very gentle. I plan to return in a few months to have Dr Holmes re-do some of the work I have had done in the few years in So Cal, that I have never been happy with.

Dr. Holmes and his team are amazing. They're very kind and help to make the experience relaxing and…read morecomfortable. My kids needed fillings and were nervous about it but Dr. Holmes made the experience a good one for them.

Wow, it was my first time having my cleaning with Molly, and she did such a splendid job. She made…read moreme feel so seen and comfortable. Molly was very thorough, listened carefully to my concerns about my teeth, and educated me on the next steps I should take. The front desk was also very helpful as well. I am so happy with my experience at Powell Family Dentistry.

WANT YOUR MONEY FORSURE. As far as Mr Powell he is an okay dentist. I definitely wouldn't put a 4…read moreor 5 star review. "Molly" is a very judgmental person, and isn't true to her word. I came in for an emergency dental visit on a Friday for a tooth/gum pain. Mr Powell told me I could have periodontal disease or something stuck in between my gum and tooth.i also had major sinus pressure on the side that hurt of my mouth. Came down to me having a kernel stuck in between my tooth/gum when I went home and flossed and did my daily hygiene properly. Was told by Molly she would communicate with me by the end of the day with a referred "sinus doctor" whatever that means, to go to... this was Friday. Calls me back at the end of Tuesday (they are close Sat-Mon ) " very employee not patient centered" and told me not to worry we didn't forget about you WITH NO DOCTER INFO GIVEN .when in fact by then I had told her I already had taken care of the sinus infection and was seen by a doctor. So I start feeling better tooth doesn't hurt anymore I go in for my cleaning which I had to schedule myself after getting a treatment plan for my cavities but in fact no cleaning treatment was scheduled. in that plan even though Mr Powell told me what the two causes could be of my tooth/gum pain. (I TOLD THEM I HADN'T SEEN A DENTIST IN YEARS AS WELL) I called back in and was told I would be scheduled for a cleaning when I get my cavity done. So I said why are we waiting till then to schedule a cleaning if it could be infact I have something stuck in my tooth. Cleaning went well as I don't recall her name but was very nice and informative as I hadn't seen a dentist in years. Get one of my cavities done goes fine although I did have a lot of pain hours after the treatment and could barely open my mouth . And this was treatment for one cavity. I go to my next appointment for two cavities everything goes fine until I noticed a week later I have dots on the areas that cavities were done. I call in ask to get seen as I've been brushing for over a week and it still appears to be noticeable . I was seen by Powell and HE SCRAPES THE AREA OF THE TOOTH where the red dots were and asked me if I see it anymore when in fact this was his job to do! I call back when I get home and there are scratch marks all over my tooth and asked Mr Powell as I was transferred to him directly if I was supposed to get a polish because it just didn't look right. I was told there was no scratches on my tooth when how do you tell that to the person that is looking directly at there teeth. I was also told to get a lawyer by Mr Powell himself which I infact will if it comes to find out cavities were done improper or tooth damages were done and cannot be helped. Not to mention I was pretty much judge by most of the staff of my clothing brand that I am partnered with. VERY JUDGMENTAL STUCK UP PRACTICE BE VERY CAREFUL. They take advantage of a naive population. Look at the reviews on yelp. Never judge a book by its cover. I WOULD SAY AVOID THIS PRACTICE IF POSSIBLE.

When Dr. Quesnoll was there it was great. After he left they dropped off a cliff. Pathetic,…read moreincompetent, disrespectful staff. I gave them three chances. I can't believe I stayed with them that long. They didn't deserve it. Time to move up.

Always great Professional service. Dr Piatte takes time with her patients to give them the best…read morecare possible .

Absolutely loved the staff, very friendly and efficient. Instantly loved Dr Sam , he made me feel…read morevery comfortable and explained everything well...I strongly recommend this Dr.!!!

I've been a patient there for a couple of years. The appointments are generally long but very…read morethorough. It's a busy practice but the care is excellent and professional. I can still see well with both eyes, which is a minor miracle in itself. I highly recommend Sound Retina!

This is hands down the best experience I have ever had. The doctors were professional, kind and…read moretook the time to explain everything clearly (in layman's terms) exactly what was going on and what to expect. They answered all of our questions without being condescending or making us feel rushed. The doctor (Dr. Banda) administered the shot to my grandma's eye and he was incredible, he was done before she knew he had started. No pain & no discomfort at all!! I can't say enough about Dr. Hainey & Dr. Banda, we are so grateful they opened a practice here and we look forward to meeting the other doctors in their practice, I'm sure they are just as amazing.