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    Family Orthodontics

    2.2 (6 reviews)
    Open 8:00 am - 5:00 pm

    Services - Family Orthodontics

    Orthodontics

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    Austell Dental Excellence

    Austell Dental Excellence

    2.4(74 reviews)
    0.1 mi

    I am currently in a dispute with this office regarding charges they claim I owe, and my experience…read morehas been extremely frustrating. At the time of treatment, I was led to believe that my services would be covered by insurance. I relied on those representations when agreeing to move forward. After allowing me to come in,. get serviced, and let me leave without ever telling me insurance hadn't conirmed coverage OR at least telling me before hand that there was no insurance coverage after submitting the service to insurance to confirm or deny coverage, I was billed for an amount that I do not believe is accurate or properly verified. There are also serious concerns about whether insurance was properly verified or pre-authorized before services were performed, and I firmly believe that was done to quickly get me in the chair to receive services under the pretense that my deep cleaning was covered. That is unfair and a complete misrepresentation of information, to essentially trick me into thinking I had no financial obligation, JUST to turn around and claim that I owe them. Additionally, the document the office relies on for financial responsibility does not appear to have my signature, which is also very questionable and concerning because I never agreed to be finanically responsible for anything hence why my signature is not on the paperwork that they are trying to use against me. Why? It is because I never saw it and it wasn't presented to me to sign. They have literal documentation that shows the deep cleaning was covered by insurance, literally checked off the boxes "yes. covered by insurance" by Terry Hopper. If the service wasn't confirmed to be covered by insurance, or even if they were waiting for approval, why rush and get me in the chair KNOWING there is a possibility that the service may end up not being covered by insurace? That is wrong, and should be handled in a way more secured way to ensure patients aren't being rushed into getting serviced then later billed once insurance verification is denied. It is a very money hungry dental practice and I have a friend who also had the same exact experience. I strongly advise others to find a dental office with integrity, morale, and basic human decency. Find a dental office who doesn't pressure you into getting services, just to later turn around and try to bill you. Furthermore, don't allow them to scare you into thinking you owe them for an amount that was notably sent off to collections, and they STILL try to collect from your pockets. The world we live in is chaotic and hard enough. The last thing anyone wants to deal with is a "Doctor" who cares more about getting money, than the actual well-being and livelihood of their patients.

    They are so overpriced it's not even funny. I let them give me a cleaning ONE time and they tried…read moreto tell me I needed a $1,400 deep cleaning. Then proceeded to harass me over and over by calling me after me telling me I was never going to pay them for to do that service on me. I have my own damn dentist. This was just supposed to be something quick before a trip. It's been over 6 months since I spoke to the dental excellence people. Why do I receive a text on a SUNDAY about an upcoming appointment on this coming Tuesday that I did not set???? Nobody ever called me. Nobody asked if I was busy. I actually work that day so I know I wouldn't have booked that appointment. I check my emails for appointment verifications and the only email I can find it about an appointment was emailed to me on May 8th. The text message states that if I don't cancel (cancel an appointment I never set) within 4 days, I will be subject to paying a $60 broken appointment fee. I just saw this 2 days before they went behind my back and set this appointment. So it's now the weekend and obviously the office is closed leaving no way to contact them to tell them to remove me out their database. I could bet MONEY they went behind my back and tried to book an appointment in hopes I wouldn't notice so they can charge my card on file. SCAM SCAM SCAM SCAM SCAM SCAM SCAM. The Better Business Bureau though, they will be resourceful if things aren't resolved by the time the staff goes on their lunch tomorrow.

    Photos
    Austell Dental Excellence - My teeth before braces ! Not much of a difference !

    My teeth before braces ! Not much of a difference !

    Austell Dental Excellence - I take my retainers off every morning & by the end of the day this space opens back up EVERYDAY !

    I take my retainers off every morning & by the end of the day this space opens back up EVERYDAY !

    Austell Dental Excellence

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    Family Orthodontics - orthodontists - Updated July 2026

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