I was very nervous about my appointment I had to get a crown on my tooth. Everyone was so nice and…read moremade me feel comfortable. My hygienist was Mya and I had Dr. Mickinney and his assistant was Jada. Big shoutout to them! They were veryyyyy good. I didn't feel a thing and so much better after my appointment.

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

I work in the dental field & we have entrusted our patients to Dr. Karker's care and expertise for…read moremany years. He has a stellar reputation among dental professionals! I wore braces, in my teens, and my teeth were straight. I had a perfectly normal bite but then as I got older (argh) my teeth started hitting each other, in the front. They began to chip & be painful. I knew that the only solution was orthodontics. I starting braces 2 weeks ago, for the 2nd time, at an advanced age. I cannot recommend Orthodontic Associates strongly enough. You will love the team from the minute you walk in the door!

My patient experience was friendly and wonderful when I had braces and to my surprise, years later,…read moresomething as simple as a bonded retainer repair was just as positive. Dr. Leonard and his staff are so friendly. They were able to schedule an appointment within a week after I called and I was made to feel like a current patient rather than a stranger. I would definitely recommend Dr. Leonard to anyone considering braces.

I received my braces and I'm loving them Dr. Echols was wonderful, he made my situation so easy and…read morethe staff is great and caring as well. Thank you all for an awesome experience!!!!!

Literally love this orthodontics I can say !! As a patient here, they always care for me like…read morefamily and so as everyone else. Dr.Echols predictions and decisions about the process with my teeth are always accurate and has led my teeth to look better than i could've imagined they'd look. Ouuu, I also don't want to forget to mention that the staff is also so sweet and wonderful. Starting from the front desk ladies always keeping you up to date with all information and dates too with the other orthodontist physicians notifying you on what's going on and happening while you're at your appointment. If you're reading this, I would recommend & choose this place !

Great for whole family...from my 9 yr old son to myself ...professional, caring, and hardworking…read more Highly recommend

This is the worst place ever to get assistance after they've done dental work. I always check…read morereviews before I visit anywhere, whether its for personal healthcare, entertainment, food, etc. Coast dental had great revies for their dental services, but awful, horrendous for financial procedures. I said thst surly that won't happen to me, but True and Behold, it did. The Caucasian (don't know her name) lady at the front desk was very rude and demanded that I pay over $900. I was NEVER informed that I needed to pay upfront, because my insurance provider had already informed me that I was approved for the services that I was going to get. Coast dental associates never answer the phone. One's calls are always routed to an answering service. Every single day except for Mondays because they re closed, I have tried to reach out to the answer machine just states that they are experiencing a high volume of calls. Bullcrap!!!! They never answer. You can't leave a message for them. After answering service leaves them a message, they were called back from a number that does not come up coast.Therefore, customers and clients don't answer phones due to the spam calls that we are receiving these days. Whoever calls you back does not leave a message where o you can respond to them. My insurance company told me that I should only have paid $153.00 for services. Me and my insurance company have filed a grievance against this company.For overcharging , patients and not applying the proper insurance that is being paid through our insurance companies. Coast down told me my insurance only $249 and I was left to pay the balance. That is definitely untrue. So be very careful before you have done a work.Done at this place because 9 times out of 10, they are going to overcharge you for services. Surely everyone on google who have left reviews about the financial procedures are not lying. Shame on Coast Dental.

Constantly changing appointments without confirming with patient. You can not reach them by phone…read moreand they never call back to assist. They are only accommodating to new patients. Too many problems with communication at this office. Covington office.

Had a follow up appointment for my son this morning and realized I missed the window of time. I…read morecalled the office to reschedule and spoke with a girl, Katie, at the front desk. She was so rude and so short on the phone I made a point to ask her name. She actually hung up the phone with me while I was in midsentence. I called back and said you must've accidentally hung up the phone and she claimed that we got disconnected. Based off of her tone and lack of helpfulness, I find that hard to believe. Though I always like to give everyone the benefit of the doubt. The impression is this girl does not care for her job and absolutely should not be the one answering the phones. This is not a great look for braces braces. If I had not already paid in full for my son's braces, I would go elsewhere. Shocking lack of customer service.

After going to this particular location for over a year now. I had to come back and update. The bad…read moreexperience that I had when my daughter and I first visited this facility was in my opinion a stones throw from horrible. Now after being with this location for a year, the individual that we had the issue with no longer works there. It is so true when you hear the expression that an employee can make or break your business. Now I must say that the main reason I chose to stay was because my dentist that I have had for myself and my family I have been with since first moving to Georgia in 1993. He transitioned to this facility. So if he goes I go. So if you are looking for a professional, respectful, genuine and caring dentist, Kelwin Heard is the dentist you want in your life. Great Expressions located in Conyers Georgia.

Went in to finish my bridge procedure today. We started this early November 2025, I went in to get…read moremy porcelain/ main bridge in but had tooth sensitivity since my visit in December (after the dentist shaved down my tooth a 2nd time) when the dentist came in she looked at my x-ray FROM THE INITIAL VISIT and told me she was going to refer me to a specialist because on the same tooth, she shaved down a second time I might need a root canal due to me. "grinding"my teeth which I found extremely disturbing seeing as how we already started the bridge process from the same x-ray that she was showing me. If she knew I needed a possible root canal for the surrounding teeth, why in the world would she have started the procedure or completed it for a bridge? Why now am I having to go to a specialist for that said tooth after I paid all this money? Why not have created a treatment plan for said teeth then if there was that big of an issue?? Every time she came in to speak it was something new and different! I feel as though she shaved down too much hence the new sensitivity. I asked for a plan for now and then, nothing was given and I was told there was nothing in my chart as well for previous visits. I asked for my X-rays so I can go elsewhere and was given the complete run around. They only tried to give me select X-rays (not even the one we went over today!!) I had to ask for my MA who's been assisting the dentist and she then got the job done with at least said X-ray. I wanted my complete medical records and was told they couldn't give them today due to "new policies" going to get a second opinion ASAP. Requested my dental records back in January from the office on my last visit and never received them. When I called in regards someone told me they wouldn't release them due to the fact that they added a deductible payment AFTER my appointment that I wasn't aware of but according to HIPPA laws it's total illegal to withhold my records even for that reason. Will be contacting HIPPA as well as Georgia Dentistry Board in regards to them withholding my records as well as the nasty treatment I got from the medical assistant this morning. I DO NOT RECOMMEND THIS OFFICE!!! If things don't go a good way they give you the run around and CLEARLY with hold your medical records which we as patients have rights to. Luckily I recorded the WHOLE interaction the day I went to sign papers because they gave me funny business the last appointment I went to.

They have limited appointment in Conyers. If you have to…read morecancel due to work , you have to wait another month to be seen. You don't barely ever see a Orthodontist . Unhappy , very unhappy . Would not recommend

If I could give this place a negative 100 I would. I had…read morethe worst four and a half years of my life at this place when I was younger. Looking back at my younger self I wish I would have done something. They stole so much of my parents money for them to do a botched job and verbally and mentally abuse me for the whole experience. They put expanders on my top and bottom jaw where I had to manually break my jaw over 6 months to try and make room for my teeth. Even though we paid and I suffered through that they still chose to pull teeth (that they didn't even need to..). Throughout my whole treatment the staff would undermine me, they constantly told me I had awful and disgusting teeth, and that my hygiene was horrible... While I would go to an ACTUAL dentist twice a year and be praised by how great my teeth were and how well I took care of them (I've still never had a cavity my entire life). The staff claimed that I hit them, and at the time I was 15. I got called into the man's office to talk about it, and when I told him I had never done such a thing he yelled, "I would never believe someone like you over my staff".. Then, finally, after 4 1/2 years of constantly being scolded, bad mouthed, and given shitty service, there was a day that I cried. I am not good with mouth pain, and a bracket broke off. They had to remove the wire and put the bracket back on and put the wire back in... I couldn't take it and two tears came out of my eyes (I was not balling - I was laying silently with a few tears rolling own my cheeks). The woman left and the owner John Martin came in, cussing at me, called me a bitch and told me to get over myself and to stop abusing his staff (I was 17 at the time). Luckily my father was there and overheard him and came in to stop him.. That very day, after 4 1/2 years I finally got my braces off, and my teeth weren't even straight. I had large gaps on my top jaw from where they pulled teeth they shouldn't have... And BECAUSE they put my mouth through so much trauma I have very severe ROOT RESORPTION which means my teeth may fall out in the future... Fuck this place. Don't let ANYONE EVER go here.

Found this practice, after searching the provider directory of my insurance company. I was able to…read morego online and schedule an emergency appointment, that got me in to see them yesterday (02/21/22). Their usual procedure is to call day before to confirm, but as I booked on Friday (close to closing time), wasn't sure if they would do that - or if they would even be open as yesterday was a Federal holiday. After doing some searching on their website, was able to confirm that they would in fact be open, so planned on calling them first thing in the morning to confirm my 10:30am appointment. Was able to connect with someone as soon as they opened, and was given the necessary details to create my patient portal account. I was able to complete my 'New Patient' paperwork before my arrival. I still arrived 15 minutes early, as a 'just in case', but was not seen almost 11:30am, (and only after a few folks who came in after me, and had appointments after me were seen first and my inquiry into when I would be seen.) Even with that snafu, everyone I interacted with, from the front desk personnel, to the hygienist to the doctor herself, were above reproach and very professional. Although the news I received wasn't all that positive, (but was what I figured it would be), they were very open, direct, and honest with me about what they suggested the next steps should be. Thankful for the time they took with me, the patience and grace that they extended and can see why they have the rating that they do. Hopefully my future interactions with them will continue to be positive ones.

"Great Expressions is the Best!" There was a bit of…read moreinterpretation towards my visit yesterday. My treatment plan required 3 surgical appointments. The very first visit set my mind at ease because in all of my dental history, my recent cleaning and filling was absolutely outstanding!

This place is a joke. They quoted me 100% coverage over the phone. Then at the appointment told…read moreme I couldn't get a regular cleaning and needed deep cleanings. Then tried to charge me $25 to get a copy of the x rays they just took and billed my insurance. STEER CLEAR!

My visit at Lithonia Restorative Dental Center was very pleasant and professional also everyone was…read morevery friendly and courteous.