I've been going to this location since I was little, can't praise Family First Dental enough! I…read morerecently moved back to the Tri-Cities after a few years away in Seattle & was welcomed back with so many friendly faces. They went through a lovely re-model which was a pleasant surprise when I walked in! They have massage chairs to help you relax through your appointment as well as TV's right in front of you to go over x-rays. It truly is a "family" feel - the team is very friendly & engaging providing you all the education you need on your dental health. Denise, Diane, and Joanie have all been there since the beginning which has created a great sense of trust in my care over the years. Christi was my Hygienist who was absolutely wonderful! Look no further if you're in need of a Family Dentist - you'll be so happy with the decision!

Always professional & kindly customer service & friendly service!…read more My favorite Doctor Katey Storey & Nurse is always providing me a great services within a dental cleaning & they're having a massage chairs as a bonus so

Long time patient. Always confident going there and they are very professional and keep track of…read moreany items they need to watch to be proactive.

I highly recommend this dental practice! Ten stars! The front desk is super amazing, kind, helpful…read moreevery single time! The dentist is excellent! Had my first dental implant- I was quite afraid- but he made the whole process very comforting- it went very well! Dental hygienists are very good and explain things very well. Love this practice!

If you live in the Tri-cities, have ever dealt with dental anxiety OR if you appreciate a high…read morelevel of service OR just need a new dentist who accepts most insurance, this is the practice for you. I have TMJ, and after a few fillings last visit, I was experiencing some jaw pain. They offered to have me return for some oral massage and holy cow! What an improvement within the day.

I went to Hansen Family Dental to whiten my teeth with their Zoom machine. It works wonders. I…read morehated how yellow my teeth were looking, and after zoom they look so much better. It a painless procedure with amazing results. Also, the staff at HFD is the absolute BEST!

I had been a loyal patient at Southridge Dental for over seven years! Then during one visit DDS…read moreSimper made a mistake, which is only human. He broke a very visible crown, while working on another tooth. The accident I can understand, even if I thought he was spending far too little time with each patient. His actions next are what I find deplorable! DDS Simper then dropped me as a patient, not because of something I did, or some unpaid bill. He dropped me as a patient because of something that he did, and he did not want to fix! Which is why I was forced to take legal action against DDS Simper, and Southridge Dental. Be warned loyalty to this dentists will not be returned, if it inconveniences him; BEWARE!!!

I was once a dental assistant myself before having gotten cancer and gastroparesis which paused my…read moredental career and destroyed my mouth. I went to Dr Safford in desperate need looking for help. I was in so much pain and shame. I cried every night in pain super glueing whatever teeth I could into my mouth crying upset I was probably giving myself cancer again. I was so depressed. I had already lost my oldest son 5 years earlier to an unsolved murder. I had been trying to fix my teeth then but life happened and this was the first time I was able to get back for help. At first they seem to care and want to help. Made the best promises to take care of me and quoted me almost $23k to fix my mouth with partials. I thought I would be able to fund my mouth pretty quickly when I first visited the office or I wouldn't have even gone in. However long story short it ended up taking longer then expected. At first we got denied loans because we had just bought a house. We were also denied care credit until we got a co-signer. In the mean time from me not getting the money fast enough they went from a very caring office to a very not caring office overnight. They would cancel my appointments before I could even though I would call to cancel it over a week and a half before and no one could find my appointment to cancel it cause the office manager did it herself when she thought I couldn't pay fast enough. I ended up getting some carecredit with a co-signer up to $6k to start some work approved. So I did end up getting a appointment with Dr Safford to start in my mandibular anterior teeth at the end of it. I was still working on funding the rest of procedures I would need. They assured me they would take the best care of me. I had my doubts after the way I was starting to have been treated. If you look at the photos the first time Dr Safford fixed my teeth the colors did not match and there was a huge hole in the composite material on the buccal surface of the tooth that you could easily stick an explorer into. The tooth was very rough in many surfaces, and my bite was way off as they never once checked it with articulating paper I did not find this to be acceptable work nor work worth $23k. So I had to reach back out to Dr Safford staff to get an appointment for her to fix it. They were not happy about this. When I left Dr Safford said if I wasn't happy she would fix it later. I feel like she rushed her work and she knew it or she wouldn't have made the comment. Even after fixing it...the color match was better but it wasn't really matching or very pretty. It's now been fixed properly by another dentist in Costa Rica. She sat me up in the chair after 2 hours or having to fix her previous work and tells me I need to go home and really think about it she's the dentist for me because she felt like their had been a breakdown in Dr patient communication and trust. She felt like our last appointment had went very well and she didn't agree with me needing her to fix her work. I hold her why I felt the way I did. How I was very hurt they were so wonderful when they thought I had money only to be so horrible when they thought I didn't have it. They the promised me the best care when I found some money, yet did not deliver, and then told me I needed to go home and think. No I don't need to think. For my health and mental health we agree to disagree. I let her know at that time I was gifted the entire loan amount plus $24k in cash and that I need that care credit refunded because I would be paying in cash from now on. That's when she unhappily had me sent to the front to check out. That's when I found out they went ahead and over charged my care credit for $6 at once even though I didn't have that much work done yet. They had to refund me $6k and I turned around and paid them $197.40 that owed out of pocket. I asked them twice for my dental records to be emailed to me because I was going to be looking at Mexico or Costa Rica for dental care since I had been gifted cash and I wanted to see if I could find better for my health and mental health. I walked away. I found a great dental tourist company in Costa Rica and I got my dream treatment plan with full mouth restoration with implants and crown. 6 implants, 18 crowns, 5 root canals, iv sedation, flights, hotels, sight seeing..two trips..all expenses paid...$20k in Costa Rica. $4k under budget and I got the best care in the world. Lifetime warranty on my dental work if I return once a year to Costa Rica for a cleaning. It's not expensive to travel. Amazing care! Beautiful country! I'm so happy that Southridge Dental was mean to me. However the same day I'm getting implants in Costa Rica Southridge is still sending me certified harassment letters talking about how they won't accept me as a patient anymore because I called them out on their sloppy work. . I absolutely would NOT recommend Southridge Dental nor Dr Safford.

I was visiting Kennewick and had a tooth that needed to be pulled. My daughter said Dad I've got…read morethe best dentist ever and you will love them. She was right!! The entire staff was friendly and knowledgeable. They were able to get me in the same day and Dr Lopez was wonderful. I definitely think they deserve their 5 star rating.

Had an emergency and the people at Tri City Dental Care took me is as a walk in. Really nice…read morepeople, they stepped up and fixed my problem. I was without a dentist at this time. I think I'll keep them! Thank you for your cares.

On call for er this last weekend. Called his cell several times. He never returned phone call…read more Ended up having to find and er dentist on internet - in Yakima - who took care of the er. Sent an e-mail to his office and the next morning received a phone call saying he called and left a message with our daughter's dad. My daughter received a phone call stating he called back but couldn't confirm the correct number. All sounds like someone who just didn't want to work on a sunny day off. He lost a patient and I nor my family will send any one his way!

From the owner: When I set out to build my dental practice, I wanted to create a practice where I, as a dentist,…read morewould want to go. As you can imagine, I would hold this dentist to some pretty high standards. I would want my dentist to know me personally, not just another patient. I would want the feeling I was visiting a friend. I would expect this person to be gentle and caring. I would expect my dentist to have genuine concern for my comfort during my visit. Next, I would want someone who respected my time and kept on schedule. I know things can happen, but I would expect to be seated as close to my scheduled time as possible. I think it would be nice in case of emergency, I could get in the the same day. And finally, I would expect the best treatment possible. I would seek out the most highly trained, up to date person to deliver the best dentistry possible. With this in mind, this is what I have set out to create. I want to create a dental practice where I would want to be a patient!

I am 75 years old and have gone to many dentists over my lifetime, including my father. I found…read morethis Office to be friendly, clean to the point of looking sterile, efficient. I was impressed by the technology which helped the staff communicate what was going on in my mouth and what the plan was. I was given a printout of an estimate before I made the next appointment. I would highly recommend Creekside dental.

They said they took my insurance, took me vback for a consultation, and then when I was done they…read moresaid they actually didn't and forced me to pay out of pocket the full charge even though it was there fault. Absolutely ridiculous and felt cheated. The Dr was very nice just very upset about everything else.

Excellent job by Dr Brandon in extracting a very difficult upper back molar that did not want to…read morecome out. His technique, professionalism, and concern for my well-being was so impressive. Thanks for a job well done and for taking care of a difficult issue with minimal pain.

After putting off the dentist for over three years due to extreme fear, I finally worked up the…read morecourage to go -- and I am so incredibly glad I did. From the moment I walked in, the dentist and his assistant made me feel comfortable, safe, and completely at ease. I'm facing a big journey ahead, including having all of my teeth extracted, and while I know it won't be easy, I feel confident knowing I'm in such compassionate and capable hands. They listened without judgment, explained everything clearly, and truly cared about how I was feeling. It honestly felt like a judgment-free zone, which meant more to me than I can express. Despite having X-rays, a full exam, and a cleaning done, I was in and out within an hour. The professionalism, efficiency, and kindness of the entire staff were outstanding. I already feel relief knowing that the end result will be a healthier, happier me. If you're anxious about dental care or have been putting it off, I can't recommend this office enough. They made a situation I feared for years feel manageable and hopeful. I also got a free toothbrush! Thank you so much Laura and Dr.Sam!

Great first visit. I felt like they heard my concerns and had a wonderful Dental Hygienist (Mia…read moreVasquez) clean my teeth, she was so sweet and my teeth are refreshed.! You won't be disappointed about going to this Dental Office. If your apprehensive about getting your teeth in shape, rest assured your in good hands here.

I had a very frustrating experience with the front desk at this office. As soon as I started…read morespeaking, the staff member told me she couldn't understand me and demanded my driver's license without making any effort to listen or communicate respectfully and let me spell my name. I speak English VERY clearly, and I've never had this issue with anyone else. Her tone was dismissive and frankly rude.

I've had nothing but good experiences at this dental office ! I've always been someone who gets…read morenervous at my dentist appts but Dr. Roach has a way of helping me relax and feel safe every time I'm there which I appreciate ! The whole team is friendly and welcoming and Dr. Roach does excellent work so I highly recommend this office !

Yikes. One and done for me. Weirdest dental experience of my life. Dentist called my old dentist…read moregay. Sat and talked with his assistant about his wife becoming Catholic the ENTIRE time he filled a cavity. Super weird vibe. Gave off... mania. Never going back. Soooo awkward.