I walked in and was immediately greeted by Charly. Just an extraordinarily kind and helpful…read moregentleman. I was looking for a white straw hat, and he showed me the different styles. I tried a few on and when I found the one I liked, he reshaped it to fit my narrow dome. Next time I need boots or another hat, this is where I'll be going. His staff was also very nice and personable. Thanks so much for the kindness and generosity, Charly!

I have been thinking about getting a pair of low-top square toe boots. I checked out Cabelas, Boot…read moreBarn, and Tractor Supply to name a few. The boots were either crazy expensive or there was a serious lack of selection. Knowing how particular I can be my wife took to Yelp and found Charly Boots & Western Wear. After a quick ferry ride and a short drive I was at the store. The man himself gave me a hand and in less than 15 minutes I was walking out the door with a new pair of kicks. The best part was they gave me a tub of Mink oil with the instructions to rub the boots every 4 to 5 months to condition the leather. I ended up with a pair of Ariat Midtown Ramblers in Barn Brown, size 10. It was an amazing customer experience and I would highly recommend it.

BROOKE IS THE MVP! I am 1 month PP after my third kid and third c-section . I have not had Buckle…read morejeans since 2011 andddd I remember they were the mostly comfy jeans. I have tried old navy, Levi's, Maurice's, and American eagle. I am legit too short for the regulars and to tall for the shorts. I needed a Jean that would let me be a hot mom like I can chill on the couch without opening my top button and chase my kids around. Brooke worked with me , my body sized she is a Jean guru I was a 32 in Levi's and I'm a 30 in buckle I felt too good about myself ! I left with a bag of 200+$ three jeans and two shirts . Thank you for making this experience so easy I legit hate looking for jeans and this whole experience was amazing .

I hadn't gone into Buckle since 2012 UNTIL yesterday. I was desperate for jeans and while buckle…read morehad always seemed overwhelming and "not for me" I was so so so pleasantly surprised. I was immediately greeted by two women who worked there and asked if I needed help. It was polite without being pushy which is great. I was eventually helped by a woman named Brooke and she was amazing! I didn't have to touch a single pair of pants. She listened to what I was looking for, found about 7 pairs that fit the bill, and I was off to the dressing room. I ended up purchasing two pairs of jeans, a ton of shirts, and the cutest pair of boots. When I tell you that I normally HATE shopping at the mall.... I wish that Brooke could accompany me to every store I needed to shop at. An A+ shopping experience akin to years ago when I hired a personal stylist at Nordstrom

Taylor was lovely to talk to and made sure i got what i needed. I know i can receive the same…read moreservice again

Late yesterday (10/25/14) I went into your Silverdale store located in the Kitsap mall. I…read moreoriginally just stopped to grab my daughter a new pair of boots because my husband left her shoes at the venue where we had just had her 2nd birthday party. However my very opinionated 2 year old saw the Hulk (she adores Hulk) shoes in the bigger kid sizes. I asked an employee about toddler sizes and she said no sorry. So we tried on some pink ones in her size. The employee (I didn't catch her name) came back and said she looked online to see if we were able to order the Hulk shoes from your website sadly we are not. Now most employees would leave it at that but she didn't. She asked my daughter who her favorite super hero was and she of course said Hulk and asked for the shoes. The employee apologized to my daughter about not having her size and asked what her second favorite. My daughter replied Spiderman. The employee had ready looked up other super hero shoes in toddler sizes while looking for the Hulk ones. The excitement in her face was priceless when she told my daughter that they had ONE pair of Spiderman shoes in her size! My daughter thanked her and had the biggest smile. It took a good 15 minuets and 2 employees to find the shoes (they were left in the wrong section when they recently moved product around in the back) my daughter was ecstatic about her new Spiderman shoes! Not only were all the employees so nice but the one that helped us (associate ID is 364553) went above and beyond to make my daughter's birthday a little more special. None of the ladies working that day were judgmental of the fact my daughter wanted "boy" shoes. I can't say the same for any of my fellow patrons. I did get some funny looks when my 2 year old in a hot pink and orange dinosaur themed dress asked ever so politely for "Hulk smash" shoes. I will also be calling the Silverdale, Wa store today to tell my story to the managers there. I'm sure big companies like yourself get more complaints than compliments and I just wanted to let you know you and your employees are doing a great job! I've been shopping your store since I was a young teen. Now 27 and still shops there. You and your silverdale employees don't know how much a simple pair of Spiderman shoes will help my daughter. We have to go to Seattle Children's Hospital every few months for my daughter and having one of her favorite heroes on her feet and in her hands (she has a Spiderman action figure) will help her tremendously! So thank you very much!! Tristan

Every time you enter people greet you and the staff is super helpful. They know their stuff at…read moreEVERY department and have you covered. They keep the place clean and take care of their staff well.

Customer service on par! We were greeted at the front and asked for assistance when strolling…read morearound several times. I noticed a lot of bikers bringing in their bikes. Tons of outdoor gear available for purchase. Some of us picked up snow shoes and snow clothing. That was our mission and it was a success to find them all here. Mind you though, the prices were crazy high. Either you can buy items used or new. A jacket my brother wanted was $500 and the one I wanted was $300. Be prepared to damage your wallet.. When checking out, we signed up for a membership. I didn't get a good look at the snowboards but I am looking for one to customize in pink with the word Hawaii at the bottom.

Renee has a great selection, a wonderful blend of brands and sizing. It's always changing and she's…read moregot a great eye. If you tell her what you're looking for, she will always steer you in the right direction. I noticed a negative comment here on Yelp and I can't fathom how someone could take away that impression. I would highly recommend the shop to anyone who lives here or is visiting the island.

If contempt for customers were a business model, this shop would be thriving. Unfortunately, it…read moremasquerades as a consignment boutique while being helmed by one of the most astonishingly rude and unprofessional owners I've ever encountered. I entered as a visitor to the island, genuinely excited to browse and even went out of my way to compliment the inventory--despite the laughably inflated prices that would make even luxury resale shops blush. That courtesy was clearly wasted. When I asked to see a pair of Red Bottoms, the owner sneered and announced the price as though she were issuing a challenge. Upon my perfectly reasonable response that I'd like to see them, she laughed and asked, "Are you sure?"--a remark dripping with smug judgment and barely concealed disdain. Let me be clear: this was not "banter," nor was it misunderstanding. It was a deliberate, classist attempt to belittle a customer. To be treated with such open contempt in a retail environment is not just off-putting--it's remarkable in the worst possible way. Save yourself the time, the walk, and the insult. This store offers nothing you can't find elsewhere, minus the humiliation. Stay away.

Devin did a superb job fitting my son for his graduation suit!…read moreDevin not only offered sound advice on combinations, he also advised on which combinations would be included on a sale that we did not even know about. So we got a suit, a great value, and the best service. I'll definitely be back! -Bill

I could not be more pleased with my husband's suit we rented for our son's wedding. I was initially…read moreworried because I'm a worry wart ...but the quality of suit and Jannaes measuring were both excellent. The pick up date - was two days early which was great - giving us time to get another if there was a snafu . I have to say DEVIN provided the best customer service I have had in a long long time . He would not allow us to leave until he made certain we were 100% pleased with the suit . The Vera Wang suit in medium navy blue made my 70 plus year old husband feel and look like a million bucks - As far as value and cost - whatever it was it was well worth it. Thank you Men's Wearhouse.

I have never had a bad experience at this store. All the staff here are really nice and welcoming…read more They have no problems helping me find new scents here. I'm always kept in the loop of new things coming in and upcoming sales.

It's fun to browse in here. Besides simply selling products, there's a sense of holistic…read moretreatments. Their products use natural ingredients and there is a ton of literature you can read about them. I like the fact that they encourage sampling without any high pressure sales. Lotions, creams, and so much more can be found here. The packaging is very appealing. I have found sales associates very knowledgeable about the products and there is a sense of pride in working there.

I gotta say, the Sanrio merch upfront pulled me in. But we were on a hunt for Naruto for my oldest…read more I FaceTimed him and he chose Naruto chips. Both him and my hubby really liked those chips. I should've gotten more but was afraid I wouldn't have room to pack more for my trip back to Hawaii. Nothing special to report on customer service though. But also nothing bad to note. If I ever return to this mall, I'll most likely pop back in but for now we have Hot Topic locations here locally. No good deals were seen during my visit.

I stopped in this afternoon to let my kiddo do a little shopping, and I felt compelled to leave a…read morereview for management. Parker saw my daughter timidly searching through stickers, and asked if there was anything she needed help with. My daughter was specifically looking for Sailor Moon goodies, and Parker went out of their way to personally give us a tour of every area there was Sailor Moon items. This was amazingly helpful, as my daughter is very sensory sensitive, and the mall is typically overwhelming for us when we're blindly searching for something specific, and you've got the music and other shoppers creating an overstimulation. Parker was truly a treat to interact with, and they offered us top notch customer service. Coming from someone with 15+ years in the sales/customer service industry - I can tell you Parker is an absolute asset to your team. Thank you, P! Your energy & effort was greatly appreciated!