Since starting track, I really needed new shoes, so came to the store on a Wednesday, around 6 pm…read more Because of low team member counts, they had altered closing hours to 7 pm. The store was pretty empty, and I was almost immediately helped by a staff member, though this would probably vary depending on crowd size. Max lead me through the foot-scanning process that showed the size, arch, width, etc. of my foot, and gave recommendations on shoes. The workers were knowledgeable about what kinds of footwear would work for me. Shout-out to Max for being really patient with me trying out all the shoes, spikes, and socks! The shoe prices were in-line with other stores, and if you sign up for VIP you get a 10% discount. Overall, my experience was great (though again the store was not busy so this probably varies), the staff were amazing, and I'm excited to use my new shoes!

Went in with my husband today. We were both looking for custom insoles and new shoes. He was helped…read moreby a sales rep, Rhian, who couldn't have been less interested in helping us. She didn't even acknowledge me. She did do the foot scan for my husband but didn't have him walk on the treadmill to observe his feet. She ended up recommending a completely different kind of shoe than the one he bought there last year and couldn't explain why before he was recommended a more stabilizing shoe and now he was recommended a less stabilizing shoe. She said that can happen in young people and as they grow, their needs change. He's 59, pretty sure he's done growing. He went forward with the insoles and thought he'd try the new recommendation, but they didn't have his size. At this point Rhian went from uninterested to annoyed. I decided to ask for a different person to help me, but after an hour or so of Rhian's attitude, I wasn't interested anymore.

Always the best in outdoors. Hands down. Ideal for any type of outdoor activity. Staff was super…read moreexperienced.

I rarely go to outdoor goods stores as I would rather buy online for better pricing and selection…read more I do like how the REI in Bellevue is massive, but most of the items are not priced to sell and I could probably find a better price elsewhere. However, I do like the convenience of shopping in store when I need something right away. I will say the parking lot of the Bellevue store always makes me jittery when going there because the spaces are tight or awkwardly designed. Not to mention the amount of cars circling the parking lot makes me concerned about fender benders, which leads me to avoid it if I can.

I am SO glad I dragged my butt into Sturtevants in Bellevue today instead of just clicking "buy…read morenow" on some sketchy website! Sophie basically performed a full-binding exorcism on my indecision. I walked in mumbling something like "uhh I ride kinda switch and sometimes hit side hits but also like buttering around," and within five minutes she had narrowed my choices from "all of them" to "these exact three that I won't hate by February." Her product knowledge is scarily good like if bindings had a trivia night, Sophie would win a free lifetime supply and then give half away because she's just that nice. I walked out with premium bindings for less than the "discount" price I was about to pay online (before shipping, tax, and the inevitable regret). 10/10, five stars, two thumbs up, would let Sophie pick my bindings again in a heartbeat. Sturtevants Bellevue, you absolute legends

Great place to get gear worked on…read more Knowledgeable and qualified. Great job getting it done on time. I am looking forward to using it.

I have been coming to see Jim and his baseball and now softball gear foe more years thank I care to…read moreadmit. Jim is always the guy that greets you at the door with a warm welcome. His customer service is impeccable, and his knowledge of the game amazes me. While I might be able to save a dollar or two on a website, I know that I am money ahead by coming here. His son does on-site glove repair and restoration. His selection of mitts is second to none and he knows each and every one. If you buy a mitt from Misho, Jim will personally start the break in process in his shop with the old fashioned wooden mallet and hammer. Jim is always willing to help out the community and his customers. This is and will always be my go-to place for baseball and softball gear.

We had an amazing experience with Jim at Misho. Our son has hit a growth spurt and outgrew all his…read morecatcher's gear and his batting helmet. Jim helped us get him fitted for good quality gear that will hopefully last him through high school. We really enjoyed learning about him and watching the Taiwan team playing the Little League World Series while we were in the store. We will be back to support this family owned business!

I had a 10+ year old NF coat. Last year, a zipper slider…read morebroke. I took the coat to numerous alteration places to see if the zipper slider pull could be replaced. All the places said 'no'. Finally, someone recommended to go into the North Face store. Closest NF store is Bellevue Square. When I arrived, I was greeted and after I posed my question about repairs - I was directed to the cash out desk. There Greg greeted me and asked what the issue was. I explained that I've had this coat for years - that zipper slider pull was broke. He then went into action - looking up the style number and all the while explaining that the coat was under warranty. Once he was able to read/interpret the style number he issued me a gift card that I was able to get a brand new coat. Greg was amazing! Service at North Face Bellevue Square was the best. What a pleasure to hear 'yes' versus no. Thank you Greg! PS - I left my ear pods in my old jacket - called and YES!!! They had the earbuds. I went back to the store - Adam retrieved them and Greg remembered my name! Wow. What personal service you get at North Face. The company backs what they sell.

Would have given 0 stars if I could. Tried to return an online order on Black Friday and the store…read morerefused because they were "too busy" -- there were maybe 10 people in the entire place. Both the associate and the manager kept saying the return process would "take too long" and be impossible, especially since it was paid with Apple Pay. When I mentioned it would have been helpful if the website noted not to return items in-store on Black Friday, the manager defended the brand by saying, "As you can tell, we are very busy." He even added, "If the line gets backed up, it's on you", which was a wild thing to say to a customer simply trying to make a return. I then asked for a gift card instead (since Apple Pay isn't supported for in-store returns), and was told the gift card system was conveniently down. After driving 45 minutes to get here, it was clear this was a mix of system limitations and a complete unwillingness to help. Immediately went to the Vuori store for another return and the experience was the exact opposite. The North Face Bellevue Square location was easily the worst customer service I've experienced at any brand store. Clearly they don't care about losing a longtime customer.

Unprofessional workers. Only wanting to help and assist certain customers. The workers there like…read moreto follow you around like you are going to steal. Not a friendly feeling when you enter the store.

Visited Escape Outdoors this past weekend and picked up a couple of jackets. The staff were…read moreextremely friendly, approachable, and ready to help when needed. Great selection and an overall smooth shopping experience.

This is for the online experience…read more TERRIBLE RETURN POLICY. Will never shop here again. I purchased swim bottoms, swim top, and a rash guard from Carve here and spent a lot of money as the brand is expensive. They charge a lot for shipping and it wasn't even shipped that quickly. Once the items arrived, I realized I needed bigger swim bottoms (even though I followed their size chart and Carve usually has consistent sizing). When I went to exchange the swim bottoms for a bigger size I was SHOCKED to see that I would have to pay to ship the bottoms back and then pay 9.00 (yes you read that right, to get an item that weighs 6 ounches) for shipping to get the new pair. They don't do exchanges, you have to pay to send the item back and then re-order the new size. To top it all off, you don't even get your money back. You get a "credit". So you can pay ridiculous shipping amounts in the future. They received their item several days ago yet I have not received an email saying so, and who knows when I will get my "credit". I will never shop this company again. Most places that sell high end clothes do free returns or exchanges and you get your money back in the form you paid. How this place is in business when there are so many other options is beyond me.

Their clothes are cute but there is NO PARKING here whatsoever. I even called and asked where to…read morepark and was told to park in the lot only to have the restaurant next door come yell at me and kick me out of the lot. I couldn't return a dress I ordered online that didn't fit. So now I'm out 90 min and $180 for a piece of clothing I can't wear. Will be telling this company not to email me or send me their crap catalogs ever again. If you can charge $180 for a knit dress you can find a place that your customers can get to. Also they aren't open on Sundays. Hope they go out of business along with the Bis restaurant next door.

This is a great location in my opinion. I will say, it can get extremely crowded and busy. If you…read morego first thing in the morning, it is a much more enjoyable experience. Plenty of helpful staff in the morning. I know there is a space limitation but I wash the men's section could be a little larger for greater selection. Lulu is obviously a little pricey but I think you get what you pay for. Quality clothes.

My friend bought a couple pairs of pants on-line that didn't fit and asked if I could go and…read moreexchange them since he was at work and I had the day off. We were leaving for a trip the next day. I happily went and was immediately greeted upon entering. As it was the weekday in the afternoon the mall was quiet so the store was largely empty. I received excellent customer service here. The salesman tried finding a larger pair but they had none in stock. He looked at other store's inventories and made alternative recommendations. He returned the items to a gift card since the pants were final sales items and by his body language when he told me that I picked up he's been yelled at a few times when telling people that. He relaxed when I simply said okay. I don't shop at luluemon for myself, but I was impressed with the customer service. I was disappointed in the limited selection.