I have always gotten excellent service here. The manager Marvin is especially knowledgeable and helpful. read more

I recently made 3 orders for my grandkids to get there school shoes and I was not notified that my order was canceled until I went into the store to get my order I was so disappointed and so were my grandkids. I then had another order that said it was going to be delivered through FedEx and it was also cancelled without any notification. I hade to wait 3 weeks before I got my money back for the first order. read more

I was shopping for 10 minutes when I had to use the bathroom. They have no public restroom even for paying customers. I was going to spend around $600 for shoes for me, my wife, and kid. We had to leave to find bathroom so we didn't come back. I will take my money elsewhere. read more

I was looking for some shoes and when I went here there was 1 associate when you walk in, nobody greets you, Shoes are out of boxes in the walkways, you have to step over everything, squeeze in between aisles because boxes are everywhere! when you're looking for the size of the shoe you like... good luck trying to find it in the spot where the shoe is! None of the store associates really helped you. My five-year-old son really had to go to the bathroom and they said they don't have one for him to use. Which is really disappointing because after all you would think that you would let a five-year-old use their bathroom because I planned on buying shoes but I then left and took my business elsewhere, where they did have a bathroom. read more

Maybe I grew up going to fancy shoes stores or something, but it appears to me that the days of shoe salesmen are gone. No biggie, I rather like trying on the shoes on my own. But for some, maybe this is a negative. Anyways, while staff are walking around offering help if needed, be prepared for a do-it-yourself experience here. Anyways... A good option when looking for shoes for any age or style. The wife needed boots, and they happened to be having a boot sale. So we stopped by. While just wandering the store, I ended up seeing, and buying, a pair of blue suede shoes. All the standard known brands are represented and they appear to have good stock of many different sizes available. Socks, laces, care products, etc are all available as well. Prices are more than reasonable. Be prepared to have the cashier try to sell you on a number of different things when you check out (membership card, protective sprays, donation, blah blah blah). Wish this didn't appear to be the trend in retail markets, but I guess everyone is trying to make a buck. Oh well, I'll put up with that frustration in service if the deals are worth it. read more

Famous Footwear - Shoe Stores Near Me - Tucson, Arizona

Had to order shoes on a bogo that weren't in store in my size to have them shipped to my house. The order was cancelled and I wasn't aware until I checked my junk folder. Called customer service and got the run around on when I'd receive my refund check in the mail (personally I think it's a stupid way to refund these days). This was back in August. I went in today just out of curiosity to see if anything could be done about it still and was happily surprised. I walked out with the shoes I'd originally ordered without having to pay anything extra. Marvin was friendly, professional and determined to find a fix. He saved me as a customer. Thanks Marvin!! You're the only reason for my five star rating. read more

What a pile of crap ... is all I can say about this place. No wonder Amazon is taking over like wild fire. There was a line of about 30 people in the middle of the isle and about 4 staff members, 2 of which looked like managers just hanging out yapping and only one person at the register, who looked stressed out. Boxes all missed placed, shoes on the floor all disorganized, not a single person came by to assist, but then again, not that it would matter. The floor and carpet are stained and messy, the staff had food and drinks at the register. As for prices, shopping online and free delivery is winning. I rarely ever go to the store or malls and had not been in this store in quite sometime, but only went in because my daughter just had to have some vans, that they did not have, but Amazon did. I guess good help is very hard to find and I use to work in retail 30 years ago, but I took pride in my store and customer service, no sign of that in this place. read more

So I don't know what these other people are talking about but seems there just used to being pampered idk but I went there and Jorge was the man he helped me out and was very polite I asked 1 million questions. He shoes I wanted weren't in my size and he got them shipped to my house! But before he had me make an account for famous footwear so I can get a discount for future items. Thanks Jorge! read more

The staff is attentive and friendly. They go out of their way to make sure you have what you're looking for. The shoe selection is decent. I always manage to find at least one pair of shoes when I go, usually more like 2-3 pairs. It can get busy and there can be kids running around and people being loud, but overall it's not too bad. This is usually my first stop when it comes around to shoe shopping time. read more

Here is your typical Famous Footwear. They staff is always friendly and they have a great selection of running and walking shoes as well as some hiking boots. For women they have a good selection of shoes and boots. If you find a pair of shoes that you like and they do not have your size they will order it for you and have it delivered to your house for free. If you have larger feet I would suggest going online to see which stores might have your size in your area if this one does not. You can also order online. read more

This used to be my one stop for shoes, but no longer. Their inventory of men's trail running shoes is at least 95% width 4 extra wide. It's like someone accidentally ordered a whole truckload of 4E shoes, and then, instead of correcting their mistake, just put them all on the shelf hoping nobody would notice. read more