I found Pancho Appliances on Facebook Marketplace yesterday. I live in California and my son lives…read morein Texas. I wanted to help my son out because his washing machine broke down. I texted Pancho Appliances and Emily got right back with me. She found me a couple of washers that were in my price range and sent pictures. She offered delivery, set up and take away the old washing machine for a small fee...before I knew it we made a deal online! I paid for it and that very evening my son got a good solid washing machine. Excellent customer service. These are good people!!!!

My old washer had broken down and my dryer was already old, so I went to go buy a new set. I found…read morereally good prices at this location and the young man was very helpful.

Went in to try to purchase some household items while waiting for dim sum…read more The two staff ladies told us to walk out as soon as we started looking around. There was no one in the store and they were just talking the whole time.

DO NOT DO BUSINESS WITH THIS COMPANY!!! Shady, unethical, rude. They will send you a defective…read moreproduct and make no effort to fix the issue. Our salesman was Vinh Tran, we'll never be doing business with him again. Please be Aware before you make your Purchase: Return Policy is only for 14days if product is defective. My parents purchased a high end osaki dream wave chair, which arrived a month later broken. Mind you this purchase is over $6k, not a small sum of money. The delivery was schedule for 12/15, it didnt arrive till 01/16. My mother wanted the beige color but a black chair arrived instead. We called the sales man who would then throw off his responsibility telling us to call the customer service line. After dealing with an unresponsive customer service, they finally send out a repair man a month later. Our repair man tells us the chair is unfixable, so we have to contact our sales man again to get this resolved. After calling him over the weekend, he tells us he will look into it. 3 days later we call the office after hearing nothing back, we're told he's off today and the manager is out. The sales guy on the phone today, then proceeds to give us the same generic response to get us off the phone. I tell him he needs to give us a callback today after he emails and calls HQ like he says he will, then he proceeds to yell at me for telling him what to do. I sense this is because of his misogyny since I am a younger female. This made my blood boil, how is this an acceptable way to speak to a paying customer? I ask him what his name is and he refuses to tell me. I have never heard of this before. If you work in sales or customer service, if you have nothing to hide there should be no issue in giving your name. This business is unethical and the sales people will take your money and send you garbage and disrespect. Now we are going thru a dispute with our bank and extending this already excruciating headache of a refund process. I would give this business negative stars if able, I wish I had seen the other reviews before my parents made this purchase.

Feels Like a Scam - Overcharging, Stalling, and No Accountability…read moreHoreca Store operates in a way that should seriously concern anyone considering doing business with them. Orders are paid for, then seemingly disappear into a black hole. Updates are nonexistent. Every interaction is the same scripted delay tactic: "give me a moment" or "let me check," followed by zero real answers. Customer service appears outsourced, with representatives using generic names and unable to provide clear or consistent information. Getting a straight answer is nearly impossible. Pricing is where things get alarming. Items advertised around $99 were later charged at nearly $296 per item. No explanation. No accountability. Refund requests? Denied. At best, this is gross mismanagement. At worst, it raises serious questions about their business practices. If you value your time, money, and sanity--avoid this company.

The store appears to be a scam. I placed my order, and did not receive it. They do not respond to…read moreemails asking for status. The order is paid, and no response and no delivery of anything.

I've had nothing but positive experiences at the Best Buy in the Sharpstown area of Houston. Every…read moretime I stop by, the employees are friendly, knowledgeable, and actually willing to help without hovering or pushing sales. One of the best things about this location is that it's never crowded when I'm there, which makes the whole experience way more relaxed compared to other Best Buy stores. The store is clean, well-organized, and checkout is always quick. If you're looking for a low-stress Best Buy with solid customer service, this location has been consistently reliable for me.

I have a weird love-hate relationship with this location. I don't know if this is just an older…read moreBest Buy before they started building out their stores with more unique... "character" to them, but this just feels like a run down location when you walk in. It's dark, the ceilings seem lower, and it just seems like the higher ups don't really care about the place, probably because of the diverse minority neighborhood. On the other hand, I've had to order from this store for pick up several times, because when the nicer locations like Sugar Land and Memorial City don't have something, this store somehow ALWAYS has what I need in stock. There's usually a long line to check out, but rarely a long line for mobile order pick up, so it's not difficult to get in, get what I need, and get on my way. This location is at the end of a shopping center with a lot of other stores, so parking can be very hit or miss depending on what else is in the area and what's going on. I've generally never had any problem getting a "good spot" where I wasn't too far from the store and didn't have to lug anything any significant distance.

We live in a 2-story condo with full-size, stacked washer and dryer (Samsung). The spider and…read morebearings were shot (super noisy, unbalanced spin cycle that would just keep going and going) and it was very stinky (mold was growing in the inner drum - yuck!). We found a good deal on a new washer but when Sears came out, they said we couldn't mix brands on stackables because the harnessing kits are brand specific. Luckily, we found this place on Craigslist! They came out the same day on a Friday at 9p.m. to pick up the washer (did I mention it was shoved in a closet on the second floor?) and returned it to us Monday at 7p.m. They picked it up, repaired it, and delivered it back to us for $200 less than the cost of that great deal we found on a new Kenmore washer. If you pride yourself on supporting small business, then buy with confidence from these guys. I cannot recommend them highly enough for customer service and working within our budget. P.S., the Sears quote to repair the Samsung washer was over $1300. Our bill from JCM was a fraction of that!

If I could give them zero stars I would, they are crooks. Stay away!!! Shady business practices…read more Their "refurbished machines" don't last 6 months.

There are pros and Conns of coming to Conns, and I'm here to discuss those…read more This is a pretty handy appliance store where prices are pretty good compared to some of the big box shops. Selection isn't always great and you can get low price stuff at discount outlet in this part of town that is probably a better bet, lines here are longer and annoying when it gets busy, but generally speaking we like it here and it's located close to Chinatown which is a pretty useful location.

The worse experience ever. I bought over $10,000 of furniture and because the associate Paloma…read moreordered the wrong sofa and my 15 year old daughter signed for it. I am stuck with a sofa I didn't order or want. Last time we ever get anything with Conn's. If the associate wouldn't have been too busy talking about smoking weed and just talking and talking instead of paying attention to what she was doing the mistake would not have happened. And then they ask that someone be there with ID but they allowed a 15 year old child without an ID to sign for the sofa. They enforced their no return policy of no returns on furniture but failed to enforce their policy on asking a minor for ID. Conns is a rip off. They pretty much force you into keeping the item. Even if they are the ones that made the mistake. Never Again!!!!

I called to inquire about washer and dryer and got hung up on because I was asking questions . Very…read morepoor customer service, I Don't recommend this place "0" stars

I bought a supposedly new washing machine from them just 14 months ago. ( the buying process itself…read morewas problematic - we were charged twice and it took multiple calls and eventually threats to get it rectified). The machine broke down 13 months out . This is the same whirlpool model as the old one we replaced that had lasted 10 years! Again, no response to our calls until they were given a google review. Then I was asked if I bought it new??? The solution offered was for me to bring it in to the store - 20 miles away for them to "look at it and possibly repair possible free if the repair cost is not high ". It is so sad that this is their idea of good customer service . I hate giving negative review but honestly, they need to change their work ethic. I honestly feel scammed and I believe they sold me a used item disguised as new. Now I have to replace my washing machine barely a year out. Their loss - because I need to replace my dryer and refrigerator soon and would have been happy to patronize a small business. NEVER AGAIN. Even if they offered to come to my house to look at what they sold me ( at full price) I would decline. Not nice, sir. Not nice at all. That is no way to treat your customers.

Stopped in on a whim and boy was I pleasantly surprised. The quality of furniture was awesome!!!…read more The price points were great and even willing to price match to beat the competition. I bought my mother a beautiful grey leather power recliner couch and does she love it! And some lovely countertops stools for myself . I got great service from a gentleman name Gabriel. He was kind and inviting, he greeted me when I walked in the store. He was helpful and knowledgeable when I was describing what I was looking for. He was very honest in his approach and advice. It is because of his business ethics that I will definitely be doing business there again and will tell all my friends and family about this hidden treasure I found!!!! Thanks Gabriel for a great experience Ms. Evans

Pro-Tip: Find what you like at Ashley furniture and then go to La Sierra for a better deal…read more I forgot they are a distributor of Ashley furniture! We first went to Ashley and settled on some wooden dining chairs. We decided to check out La Sierra based on my previous pleasant experience and were given a much better deal than at Ashley. Under $100 a chair including assembly and delivery! They were able to deliver a few days later with short notice that I had small window of free time. Very happy again with La Sierra and would 100% recommend them to anyone. Great prices, sturdy furniture and fast, reliable service.