Great bikes, easy to rent. The e-bike was fully charged and really fast, easy to control. Staff…read morewas great. Close to Central Park, very convenient.

Great service! Thanks to Danny and the team for making sure my family had a good time in Central…read morePark.

I rented an aluminum road bike from Unlimited Biking, and it was a miserable experience that left…read moreme stranded with a broken bike in the middle of nowhere. The bike was poorly maintained and generally unpleasant to ride. But things got much worse then the cheap plastic pedal fell off half way through my ride. I couldn't screw it back on as the screw threads were completely stripped. I was able to get to a nearby bike shop, and they confirmed the bike couldn't be easily repaired and would need an entirely new crank arm. I called Unlimited Bikes, and they offered to bring me a new bike. According to the agent, they had a truck in the area, and it would take them about 30 minutes to get to me to deliver another bike. After 40 minutes I called back to get an update. The truck was about 45 minutes away. What blackhole time warp caused the truck to get 15 minutes farther over 40 minutes is a mystery. I waited another 30 minutes and called to check on the status. The truck was still 45 minutes away. At this point, I got frustrated. They said they could expedite a bike over, but there was traffic and it would take 30 minutes. I waited another 15 minutes and called to check in again. There was no truck available and no spare bikes. WTF. They suggested I get an UberXL and take an hour ride back into Manhattan. They refused to cover that cost. Needless to say, very unhappy that they wasted my entire afternoon and left me stranded. And get this - they refused to refund the cost of the bike rental!!! After fighting aggressively over the course of a week (and contesting the charge on my credit card), I finally got a refund. But wow. I highly recommend avoiding Unlimited Biking at all costs. It's not just about getting a bad bike, you could find yourself dangerously stranded or worse, injured on your ride.

Rented for a week. Great riding all over NYC. All of the bridges going into and out of Manhattan…read morehave dedicated bike lanes which are very well used

We seriously didn't plan on taking a tour on bikes. We were approached by a nice gentleman with a…read morehorse on his bike. After he proposed to us about what the tour is about and prices, we agreed to do it. Mainly cause I underestimated how huge Central Park is. We both never been to Central Park and wanted to see the most we could. My friend is a huge Sex and the City fan and got a guided tour of where the filming was. Our tour guide is so knowledgeable and outgoing. I loved learning from him. Once we were done, he was going to take us back to where he found us - in front of the restaurant. We talked to him in dropping us off at Fifth Avenue. He agreed only if we paid him a little extra. We didn't mind since that was our next destination. Overall, great experience. Didn't expect to do it and spend the $$ but loved it. 178/2019

Last minute decision to see Central Park in a quick hour. Well worth it! There was a 2 hr option to…read moredo the entire park, but it's February, it's cold, and figured most notable landmarks are on south end of the park. Kader was our driver/ rider, they have these hybrid bikes so your driver isn't gasping for air while giving you the tour. Blanket for the cold weather and the meeting stop was at Starbucks on 55th and 7th, Wife was happy. The Park was beautiful everything and more you'd imagine it would be from seeing the park on TV Shows, Movies, and pictures. Kader made the ride comfortable with his knowledge and personality, and being from Chicago, if I cane back I would request Kader again.

Beat day ever In Brooklyn! Was a great bike tour but also a past present and future history of…read moreBrooklyn! Five plus stars. Ask for John!

Horrible bike tour and a complete waste of my time. John the guide was rude and and inattentive. He…read morealso showed up late and ended the tour early. When I asked for a refund he threaten to sue. What a joke.

Used a Groupon and got a great day. Everyone was helpful and friendly especially Katie. Bikes were…read morein good condition. We had a great time riding throughout Central Park.

I rented an aluminum road bike from Unlimited Biking, and it was a miserable experience that left…read moreme stranded with a broken bike in the middle of nowhere. The bike was poorly maintained and generally unpleasant to ride. But things got much worse then the cheap plastic pedal fell off half way through my ride. I couldn't screw it back on as the screw threads were completely stripped. I was able to get to a nearby bike shop, and they confirmed the bike couldn't be easily repaired and would need an entirely new crank arm. I called Unlimited Bikes, and they offered to bring me a new bike. According to the agent, they had a truck in the area, and it would take them about 30 minutes to get to me to deliver another bike. After 40 minutes I called back to get an update. The truck was about 45 minutes away. What blackhole time warp caused the truck to get 15 minutes farther over 40 minutes is a mystery. I waited another 30 minutes and called to check on the status. The truck was still 45 minutes away. At this point, I got frustrated. They said they could expedite a bike over, but there was traffic and it would take 30 minutes. I waited another 15 minutes and called to check in again. There was no truck available and no spare bikes. WTF. They suggested I get an UberXL and take an hour ride back into Manhattan. They refused to cover that cost. Needless to say, very unhappy that they wasted my entire afternoon and left me stranded. And get this - they refused to refund the cost of the bike rental!!! After fighting aggressively over the course of a week (and contesting the charge on my credit card), I finally got a refund. But wow. I highly recommend avoiding Unlimited Biking at all costs. It's not just about getting a bad bike, you could find yourself dangerously stranded or worse, injured on your ride.

Seth was fantastic. It was a small group of my fiancé and I and one other rider and Seth was very…read moreknowledgeable. The pace wasn't too much and I was a little wary of traffic but he didn't take us on any busy roads and made sure we were right behind him. He even offered to take pictures of us at the stops! My family is from NY and I wanted to show my fiancé around BK because I want to live there and he's never been. After Seth's tour, he agreed it would be a great place for us. Thanks Brooklyn Giro! We'll definitely be back!

The bike tour was an incredible experience that exceeded our expectations. This was the perfect…read moreouting for our first day in Brooklyn and provided us with a great comprehensive and informative view of the city as well as some much needed exercise. The bikes were well maintained and easy to ride. Most impressive was our exceptional bike tour guide ..... Daniel. His breath of knowledge relative to Brooklyn's past and present provided for a fascinating adventure throughout our ride. Having Daniel share his time and expertise with us was a very special treat and we highly recommend this tour as time well spent in Brooklyn.

Booked two eBikes from a street kiosk during a recent visit to NYC. It advertised a $25 "day pass"…read moreso my partner and I bought two. When we finished our 3.5 hour bike ride, it charged us each $88.00! Turns out the "pass" was for a standard bike, not an ebike. There was no flag upon scanning an bike that it was extra. Just an email we saw later that stated "ebikes .41 cents a minute addtl". Feel like it was bait 'n switch. Plus bikes wouldn't go more than 15 mi per hour so we were constantly peddling against "the brake". Not veey happy. We made the best of it.

This review is about CitiBike AS A WHOLE, not a specific station…read more Been member since 2022. Constant frustrations. CONSTANT. App will show open docks "parking" , at a specific station, however, the "open docks" will be frequently be broken = non-operable. Entire stations are CONSISTENTLY offline. That means, entire stations = non-operable. Stations that ARE online consistently full of bikes that either have completely blank screens OR the red light will be on = non operable bikes. The stupid effin TRIANGLES on front of bike- required to dock bike are CONSTANTLY BROKEN making it so you can't even DOCK UR BIKE! So you end up paying for all this extra time. OMG I can't! AMONG MANY OTHER ANNOYING ISSUES. Wish there were a competitor that promised the same exact service as CitiBike and spread themselves all over like CitiBike - BUT actually delivered that service - UNLIKE CitiBike. Cuz I WOULD IMMEDIATELY SWITCH. Alas, there is not. And CitiBike knows this. Hence the exploitation. I HATE THEM.