It's taken me a few times to stop to not leave a review... just because this place use to be so great. Whoever is the sale associate that is in there a lot (at least the same one Ive seen over and over) is so unkind. The place is pretty dead. She isn't patient, she snaps back at any question, my mom pointed to something and asked a question and she yelled at her. You never know what someone is going through, but this hasn't been just one visit. Honestly she has almost become something we've laughed about when stopping because it's almost like she must be paid to be this miserable all the time. We won't be back except for the random clearance events. The place has definitely gone downhill in the past few years, less and less offered. The store space is smaller. The chocolates don't even taste the same (or maybe the experience makes it taste miserable, ahahah) I don't see it lasting more than another year or two max. We've found another place to go to get our chocolates that is much better and a way better experience. read more

Huge disappointment. Poor customer service. Elderly woman behind the counter was rude and started spouting hate speech. We left without purchasing for the first time in 10 years. read more

Took the tour here and were fortunate to just take the tour alone. The tour was geared slightly above my kids ages (4yo, 6yo) but at least they got two samples, which kept their interest enough for the 40min tour. Tour guide was friendly, talkative, and informative. After the tour we were able to snap up some yummy, discounted chocolate left over from the holidays. read more

We scheduled a tour whole we were in town for something to do and it was great! Our tour guide was very knowledgeable about all of the company and candy making. She was also very sweet toy little ones that weren't always interested in the details like mom and dad. We enjoyed our tour and presentation as well as the free samples of chocolate. E erything was clean and organized and not overstimulating at all. I would definitely return again. We also bought some fresh candy and it did not disappoint! read more

We stopped on our way to Cleveland Clinic and were hoping to take a factory tour. The timing didn't work for us this time. But we will try again. We were greeted pleasantly and directed to make a reservation. We bought many delicious chocolate items. Would definitely recommend visiting. read more

Fannie May Fine Chocolates - Very inviting atmosphere. - Candy Stores Near Me - North Canton, Ohio

I am a huge fan of all things chocolate and all types of candy varieties. So I was driving to pick up my wife from the Akron/Canton airport when I came across a sign that said offering free chocolate tours from 11am to 3pm. So I followed the road around and I came upon the Ferrero-Fannie May Fine Chocolate Factory which has a chocolate shop located inside the factory that is open to the public. One of the first things I notice when I drove up was a giant wooden chair with the Fannie May name on it where you can take pictures. The shop was just opening a lovely lady named Linda greeted me when she opened the doors, she said good morning and asked me if I needed any help. That's what I call top notch customer service. I told her how I was just dropping in before I picked up my wife. So I started to look around the shop, they had all kinds of chocolates to choose from which was amazing and it all look delicious. The most impressive thing was their display case that showed off all the different kinds of chocolates they have to offer, like I already said it looked very scrumptious delumptious. Linda then ask me if I wanted to start my morning off with a delicious chocolate and I said yes I would. I chose a pixie which is a caramel chocolate covered turtle and it was so yummy in my tummy. So if you ever find yourself in the North Canton area I recommend stopping by Ferrero-Fannie May Fine Chocolates. read more

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We drove a long way for the tour. Here's what it was like. First, a poorly made video slapping together some historic photos with various ads over the years and a wrapped chocolate sample. Next, stand in the hallway while the very cheerful guide points to the same photos seen in the video while repeating the company's history along with some info about how they've been bought out. Then a walk through hallways where, far distant, one could see machines and workers. About 45 long minutes. I admit it suffered from comparison with the tour Malley's Chocolates used to do at their Cleveland facility. There you could watch chocolates being made a few feet away through windows with a tray of samples at intervals. But the kids we brought had never been there, so their opinion wasn't influenced. Fanny May Chocolates is my family's vote for the worst field trip ever. read more

Disappointed! I made reservations in January to take my 3 kids for a tour in March during their spring break. We drove an hour to be told the tours were cancelled. The staff acted like it was impossible that I made a tour or should have known they were cancelled. Finally another lady comes out with a paper that shows they tried calling once and didn't leave a message in February. They had weeks to try and reach me again. It wasn't even so much that the tour was cancelled and that my kids didn't understand why. It was more the lack of sympathy and understanding that my time is valuable too. read more

Beautiful tour. Amazing chocolates. Fantastic sales after a holiday. We love this place!

Chocolate Heaven!! 50 different types of chocolate Candy. Everyone gets one sample!! Staff is very friendly and helpful. read more

Fannie May Fine Chocolates - Photo Opp - Candy Stores Near Me - North Canton, Ohio

Went here for the tour and the woman giving it was great, providing all kinds of interesting facts. The tour takes you overhead the staff working and they give you samples of chocolates and frozen sherbet at the end. The store has tons of selection for sale and tons of clearance items at the back. Just make sure you watch them entering the prices at the cash register as a few of our items were incorrectly entered as the staff member went by the bar code instead of the discounted price label. read more

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Didn't do the tour this time. Just ran in to buy the Mint Meltaways. Those are my favorite thing here and you can't get them in CA. There was no one in the shop but me. Chris was very helpful and friendly. read more

Fannie May Fine Chocolates - Candy Stores Near Me - North Canton, Ohio

I always call this Harry London, but I know that it's technically owned now by Fannie May's. We were disappointed that the tours were not operating. The website currently states they are available, but the phone message says otherwise. We did visit the retail store and my friend bought some goodies and the associate told her there's a lot of construction going on, so we wouldn't want to take the tour anyhow. The chocolate is good, although I do believe other chocolatiers produce a better buckeye. I live so close, so I will absolutely try to take the tour at some point in the future. read more

A MUST DO! FANNIE MAY'S MINT MELTAWAYS ARE YUMMY! 4 & 1/3 STARS! CELEBRATING THEIR 100th YEAR in 2020! FANS OF THE OLD FANNY FARMER CANDY WHICH WERE VERY POPULAR ALL OVER THE EAST COAST FOR DECADES CAN SMILE ONCE AGAIN & GIVE FANNIE MAY CANDY A TRY. THEIR MELTAWAYS CHOCOLATES ARE REALLY REALLY GOOD! Their Candy is being sold on their website & now Amazon announces they will be carrying them too. Here's the back story- Fanny Farmer Candy was started in 1919 in Rochester New York. Fanny Farmer was extremely popular & had 200 stores on the East Coast. Their stores were very similar to the Middle America Candy stores called Fannie May. In 1992 Archibald Candy Company acquired the Fanny Farmer Brand & all its stores in New York, Boston, New England & all over the Northeast as a sister brand of their own Fannie May Candy. In 2004 Alpine Confections purchased both brands & merged Fanny Farmer into Fannie May. The Fanny Farmer stores disappeared. Then enter Harry London Confections from Canton Ohio. In 1994 Harry London opened a new state of the art Candy Facility. Nine years later Harry London & Fannie May joined forces. There's lots more that happened over the years but let's fast forward to 2020. You can purchase directly from fanniemay.com visit their stores & now you can order directly from Amazon too. Their LEGENDARY MELTAWAYS are mini chocolates with mint centers. YUMMY. If you've never had them you've got to give them a try. So that's what happened to Fanny Farmer! They live on! It used to be, you had to have Mega Bucks & be really rich to have the Good Life, not anymore. The Game has changed. You've been Upgraded. Now You Can Live Like a King on a Limited Budget read more

Never been to a Chocolate Factory, but have been through a few factories and tours. This was a surprising place and tour. I was not expecting too much since it was free! Well, it turned out to be one of my better tours and places to visit. We arrive to find a beautiful business nested in trees and a nice winding drive to the parking and main entrance to a beautiful building and well manicured lawn. There was only one car in the visitors parking area. We wondered if they were closing! Inside it was very quiet, with two people at a sign in desk and the had at least one clerk. We discovery we were the last scheduled group (seven people). They were very friendly and they say they were not closing for a while. A man directed us to an small theater where we watched an eight minute movie and then he lead us out to begin the next phase of the tour. He began with th history of the company and how it got started, With picture of each year, in the beginning. We were given a very good overview of its origins and its development over the years. Very interesting. We are allowed to take picture only on the first floor. We then proceeded to the second floor. They have an elevator for those that do not do steps well. On the second floor we could look down through windows to see people making and some wrapping chocolates. The operation and how they do it was interesting, The man giving the tour was good as doing it. The tour guide answered all the questions asked. An interesting part of the story was the merger between Fanny May and London Chocolates. Then he explained that at the end of the tour he always gives out a few pieces of chocolate samples. Which he did of three types. He lead us back downstairs to the store and lobby. I asked him if he had some chocolate with coconut on or in them. He told me about two I said I really love that combination and he had the lady behind the counter give me a sample. I WAS HOOKED! Okay, unknown to me the wife had just picked up a couple of boxes of different candies. Well, I ask if I could have only a half pound of mine and they said no problem, They price to sell in different volumes. I took a few pictures in the store and outside. A group picture for YELP! I am surprised at their willingness. They had a motive. They each wanted a group picture and that was the least I could do as I am the group leader and the wife helps plan out the trips. I high recommend the business store and the tour too. It gives you a better understanding of the story behind their success. read more

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Really, REALLY good chocolates !!! If you just go to the store and buy you won't be disappointed BUT TAKE THE TOUR. AND THEN BUT THE PRODUCT !! We were so pleased we detoured from our route to visit this place. We have a friend who always says:"sweet" when he thinks something is really good. So, I will quote him: This tour was SWEET !! Figuratively and literally !!!! read more

This is a wonderful place for all chocolate lovers! About five seconds after entering we were offered chocolates (a variety to be exact) on a platter which we got to choose which one we wanted. They had plenty of nice boxes on clearance which was awesome. Love the Adirondack chair our front for taking photos. We were sad we came on a Saturday because they offer free chocolate tours during the week. read more

I've never had chocolates from here before. We went in the storefront and tried samples. The workers are very friendly and upbeat at the counter. There's a huge fireplace with a copper hood and marble. It's a very clean nice looking store. The 2lbs of assorted chocolates I bought were $35. This is about $11 more than their competitor Heggy's. I notice the layer and thickness of the chocolate is much thicker than Heggy's. I can only eat a couple of these at a time. They are much more rich and dense than their competitor. I look forward to trying all the different varieties in the box. I found the shopping experience much more pleasant and less crowded than Heggy's. I think I will return for special occasions in the future. read more

To me this will always be Harry London chocolate! They still have their products there but obviously Fannie May has the bulk of the store. I love their candy bars, they have several types and I suggest trying them all! The pretzel joys are another one of my favorites. The king item for my is their Buckeyes. It's an Ohio thing, they make the best ones that keep me coming back or gives me excitement when I see them sold in random places. This place has a special nostalgia for me, I hope they continue to treat the Harry London brand right. read more

Harry London Gourmet Chocolates! Melt on your tongue, tickle your taste buds, send shooting stars through the roof of your mouth, and satisfy that enormous sweet tooth yearning that we all - - who are addicted to chocolate - - have. These wonderful chocolates are like the marvelous European ones that I have been blessed with on occasion. I received beautiful birthday flowers this year and along with the bouquet was a box of Harry London Gourmet Chocolates. My immediate reaction was "never heard of them." One taste and I simple could not believe I had never eaten a Harry London chocolate! They must be new! Well, a little sleuthing and I discovered that the company was established 91 years ago in Ohio and they are now part of Fannie Mae and 1-800-Flowers. They have been around longer than I have and somehow this chocolate fan has never, ever tasted one. How could that be? Not sure where I can get more in Arizona, but I sure as heck am going to try! Worst case, I will just order them through 1-800-FLOWERS! "Gourmet chocolates should be simple and pure, rich and complex, and filled with blends that are subtle yet irresistible." ~ Harry London YEP, HE NAILED IT! read more

The FREE tour is something that you must do if you visit the store here!! Call ahead to reserve a spot (they don't do drop ins) and enjoy a 30-45 minute tour of the factory and some freebies!! At the end you can shop in the store and you will not be disappointed!!! read more

If you have a chance make a appointment and take the tour of the factory!! Plus it's free!! read more

Fannie May Fine Chocolates - Candy Stores Near Me - North Canton, Ohio

We wanted to do the tours, but we came on Friday and they do not have tours that day. :-( So we visited the store the staff was very friendly and we where offered samples. There was some sales going on to take advantage of also there is a sale corner which had 50% off items. read more

Took my little Willy Wonka on the factory tour for his birthday with two friends. The free tour launches on the hour and started with a film, a look at the factory floor and free samples! Family friendly destination for all ages. read more

Fannie May Fine Chocolates - Big chair - Candy Stores Near Me - North Canton, Ohio

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The staff are so helpful and deliggtful...just like the candy. We left with plenty and can't wait to go back for more.

You can't get any better than Fannie May. Grew up in the Chicago area, and choosing a box was our greatest pleasure! Now I'm in Ohio and had no idea about the Canton store. We're going! read more

Chocolate...chocolate...chocolate. I can't think of anything bad about that word. Nicely located right next to the Akron Canton airport this little gem is waiting for you. Get to the airport early just so you can get some for the plane ride. Their store opens at 9am except for Sunday. Make a right at the Harry London sign and follow the driveway to the parking lot. As you get near, the excitement builds about what might be behind the glass doors. Surprise! Chocolates in every shape, form, size, and flavor. First there's the display case with all kinds of delicious goodies from fudge to truffles to their new amazingly beautiful artisan line. Along the back wall next to the ice cream is their discontinued holiday or sorted truffle assortments for uber cheap. I dare you to get out with less than 2 bags full. read more

Death-by-chocolate in the best way ever. The store is operated by the NICEST ladies in Ohio who will feed and stuff you the most the most amazing chocolate produced on site. Amazing prices and decadent sweets to bring home. I heard that the tour of the actual factory is not worth it, your time is much better spent gaining calories in the factory store! Special salivating mentions to the caramarsh, caramel sea salt and buckeyes. read more

The tour was pretty cool. I was hoping for something hands-on though and it was very basic. I also hoped for more samples than a little piece of chocolate at the end. Their store is good, but pretty expensive. The clearance section is great. I tried the dark chocolate cherries (too sweet, not very good), mint chocolates (probably the best minty chocolate I've had), and the buckeyes (always delicious). The staff is very nice there. read more

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Elegant storefront with excellent staff. Stopped by with a group, they welcomed us with open arms and patiently assisted each guest personally as we swarmed their chocolate store. My hat's off to management and staff for such a great job. Oh yeah, the chocolate is delicious read more

Unfortunately, it seems that Fannie May has finally started to influence the home town feel for Harry London. The staff isn't what it used to be. Much colder and unwilling to see the customer's perspective. I had an issue there today with pricing. The boxes in the clearance section were not marked well and I had to have a discussion with one of the staff. There was no effort to resolve the issue, just stating the price over and over. I left empty handed for the first time in 17 years! I'll have to consider if I'll ever go back. I do love the chocolate! read more

Wow! The Chocolate selection and service was amazing. They were very friendly and gave away many samples. There was really cheap boxes of candy/chocolate. The gellato was very good! We stopped at the oops chocolate area and it was buy one bag for 9.99 get two free! (They ran out of labels which is why it was in the oops section) We will come back over and over again! There is even a factory tour read more

Chocolate was good, but nothing you cant get from a box at the store. It's a bit pricey but they have unique flavors and you can choose what you want instead of having to hope you got what you wanted. Life is like a box of chocolates! read more

Was rudely chastised about using my phone during the tour (which I didn't want to take in the first place, and the factory wasn't even running that day anyway, but the employee seemed to insist that we had to take the tour instead of just letting us shop). I didn't see anything posted anywhere about not taking photos but that's beside the fact that I WASN'T TAKING PHOTOS. I'm very obviously 8 months pregnant and was texting my husband to let him know how I was feeling at that point in my day-trip to Canton since I've had a few issues lately. I tried to explain as much to the employee doing the tour but it clearly didn't matter. If I hadn't promised a friend to bring back chocolates for her I wouldn't have spent any money there at all after that. read more

Elegant storefront with excellent staff. Stopped by with a group, they welcomed us with open arms and patiently assisted each guest personally as we swarmed their chocolate store. My hat's off to management and staff for such a great job. Oh yeah, the chocolate is delicious read more

furious.   keep in mind: I am a college student, I had about a 80-90 dollar budget for all of my items(4).       I have to call this week and try to get some of my money back.   I ordered 4 items, 2 to one mother and 2 to my boyfriends mother. 1 bag of chocolate covered cherries, 1 bag of chocolate covered blueberries- one bag to each woman. 2 spring truffle boxes-one to each woman.   first issue-the chocolate covered fruits were delivered days before they were supposed to arrive( I picked may 12)   second issue- checked my bank balance and I had a partial refund from them, when I called to inquire-we deduced that I had a partial refund because the item I picked was out of stock (spring truffle box) and so they refunded me automatically. so to make up for only half the mom's presents arriving, I ordered them different truffle boxes since the representative on the phone said the ones I ordered previously were not listed on any orders under my name.   the new boxes were roughly the same price.   third issue- checked my bank balance today, I was charged more money by this company!!!!!! turns out they shipped and charged me for: the chocolate covered fruits-that's ok the mothers day truffles I ordered in the first place AND the mothers day truffles I ordered as a backup when I was told they were out of stock and those truffles were no longer an option. so both mom's received 2 boxes of truffles and bag of chocolate covered fruit each.- ---way way way over my budget and now I am mad.     I was CONNED into purchasing more product and I doubt they will be issuing any partial refunds. Yes these ladies deserve all the chocolate, but I also have to be able to put gas in my car and food on the table. **********avoid, if you are having things delivered******************   I will be calling this week to try and see what can be done. read more

How can you not like this place. Super helpful staff and they are generous with samples.

I absolutely loved my trip here! It was my first time and didn't know what to expect. I was chaperoning a field trip with a bunch of 1st graders. We watched a 10 minute video and went on a tour of the place. The guides were VERY informative and patient. Chuck full of answers for just about any question! The free samples were wonderful, but best of all, timing for the store! Coming right from the holidays put all the holiday chocolates at 75% off and the "oops" candy was buy 1 get 1 free! I LOVE IT!!!!! read more

When I was still teaching high school, I used to take my students to the Harry London factory tour, and they absolutely loved it. I took my 86-yr-old mom today just to the retail store portion, and she had the best time. We had a $10 off a $30 purchase, and who can pass that up? I saw a new (to me at least) Harry London candy, a chocolate covered soft caramel, so I bought a bag full. OMG!!!! The best candy ever!!! It just melts in your mouth. read more

I purchased a plastic cup with candy inside at an outlet in IL. After going to wash it, I discovered a crack somewhere (I couldn't see it) and soap and water got in the inside lining. So I wrote to corporate at North Canton, OH. Call a call personally from Debbie R. She said they would replace the cup. I didn't save the receipt (figured I wasn't going two hours to return it.) In spite of that, she sent out a new cup and is arranging for Fed Ex to pick up the old one. Couldn't have asked for better service. She responded to my letter and emails right away. Looking forward to buying more goodies when I get to the outlet store again. read more