I finally got my item back, it was my decision to have them hold it for a month. Really nice…read morequality work they do from the small jobs to couture. I want to give a special shout out to Rose, she was incredibly helpful to me. I also met the owner, who by chance also owns Towne Cleaners. 189 Grove st Chestnut Hill, MA 02467. I would recommend this business. The prices are inline with competition, with great customer service. I always like to work with companies, locally, to find this quality of work and Customer Service at this day & age, I Think is a hidden gem .

Had a relatively small tailoring need to bring in a sleeve. Value for money is questionable but…read morethe work is satisfactory and the staff polite. I would repeat all things considered as long as you're comfortable with the pricing model.

I took a jacket to have a new zipper sewn in. The lady behind the counter said it worked fine, but…read moreit took me about 8 tries to get it zipped right. She said pick it up next Saturday. The following Saturday I went to pick up the jacket - IT WASN'T DONE. Then she asked me when I would be back to pick it up? REALLY? Where the heck has SERVICE gone? This business doesn't care any more about it, that's what they conveyed to me.

best service ever…read more Outstanding tailoring and dry cleaning service is fabulous Staff couldn't be more supportive to customers

Maria did a nice job hemming a pair of wide leg pants for me. During her busy prom season managed…read moreto fit me in quickly at a very reasonable price. I will definitely use her again. Thanks Maria!

Dropping my daughter off for college and her jeans needed a new button. Heartbroken and proud as I…read morewas - I knew that these jeans were going to be fixed before I left back to Cali, no matter what. I contacted this business and she kindly asked for a pic. She told me she would be happy to help, but also let me know how I could fix myself. This will definitely be where my daughter will go for all of her alteration needs. (My daughter is an avid thrifter and I'm certain their will be a broken zipper, button or seam in her future.)

We have been going here for years. Very reliable, good prices, nice proprietors.read more

I absolutely love this place! Elvira is my go-to tailor--always kind, funny, and such a joy to see…read more Her work is amazing; she can truly do magic with clothes! I definitely recommend this place!!

From the very first five minutes in this shop, I should have walked out the door. The atmosphere…read morewas chaotic and uncomfortable. She was rude to the customer before me, then snapped at a young boy who came in to pick up an item for his mother, telling him she had "lost it" and to come back another time. When it was my turn, I put on my dress and she immediately refused to listen to me and my family about how the dress needed to be put on in order to be buttoned. She insisted she knew best, so we followed her instructions. When she couldn't get it buttoned, she looked at me and said word for word: "you must have gained 20 pounds since you last tried on this dress. I can't do anything to it. Your only option is to get a new dress or a bigger size." I cannot even describe the emotional turmoil that caused me. With only four months before my wedding, I panicked and purchased a bigger size dress. When it arrived, she then told me it was too big and refused to do any alterations on it to make it smaller. I won't go into the further weight related insults she said to me, because they are still extremely triggering, but I will say this: no one deserves to be body shamed ever and especially not while preparing for a wedding. This experience was one of the lowest points in my planning process. Thankfully, I found a wonderful seamstress in Wayland 2 weeks before my wedding, who treated me with kindness, made the dress fit perfectly, and gave me back the confidence I had lost. Please, if you are considering going here, do your research and look at the negative reviews she already has. I truly wish I had. She is one of the meanest and most unprofessional people I have ever encountered, and I wouldn't want any other bride to go through what I did

Michael was great! He was very helpful in guiding me through the process of getting my first pair…read moreof custom suits, shirts, and ties. The suits were ready when promised and fit perfectly. I have had so many compliments on my suits! It's also the little touches, like your name on the inside label that make it so worth it! Every man should have at least one perfectly fitting suit.

I asked the owners if they could dry clean and alter a suit for an upcoming wedding and under a…read moretight deadline. They completed the order early and did a fantastic job. The owners Harry and Neil were very professional, helpful, and courteous. I highly recommend Custom Clothiers to anyone in the area looking for tailoring or dry cleaning Thanks Again!

Update: I enjoy the micro-interactions with the staff and wanted to take a moment to update my…read morepost. I am a regular customer and was not asked to write this review. I disagree with some of the reviews and encourage people who regularly shop in Linden Square to try it for yourself before making a judgement. This is a very kind, considerate family-run business that offers environmentally friendly dry cleaning and extremely high quality alterations.

Would not recommend. Was given a quote of $60 and when the item was picked up I was charged $125 as…read morethe owner "forgot to take some extra charges into account". Lacked transparency and will not be returning.

They brought back to life a sweater I was going to ditch! I couldn't believe the quality…read more They also dry cleaned some wedding guest dresses I had worn & did the most phenomenal job. I have been recommending them to everyone! So awesome.

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

Mrs. Hoi does great work for a fair price. She will tell you if the cost of fixing something will…read morebe greater than the cost of replacing it, which is very useful (although sometimes I still get things fixed). She has replaced zips and snaps, taken clothes in and let them out, and pretty much remade a dress for me--so everything from very simple to very complex. All great work and very much worth the price. I see some folks here complaining about cost, when they clearly don't understand the amount of work involved in doing what they're asking for. If you have any reservations, just ask for the price up front.

I brought my daughter's graduation dress to Hoi's Tailor Shop. All she needed was a minor 2" hem …read more It was three thin layers, but was done on the machine. I didn't ask upfront the cost, because I've had friends recommended them, so I trusted it would be fair. I was thinking at the worst possible scenario it would cost $100 for the job. They charged me $220 for a hem!!!! When I questioned them, they were belligerent defending their work. When I told them a friend got the same dress completely redone, pulled apart and put back together plus a hem for $140, which we thought was ridiculous. The woman at the shop likened it to shopping at Roche Bros. rather than Market Basket. I'd steer clear of Hoi's Tailor Shop. I was robbed. They didn't even try to be nice about it. Completely defensive. I should've done it myself. I like local businesses, but this totally backfired.