Very professional, quick service. Very reasonably price for the work I had done to my exhaust…read moresystem. Definitely would recommend and I would return for any work in the future

most honest and reliable . Go there for 13 years. experience and excellent work. Reasonable price…read more Stand behind there work.

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

I was stranded in Riverview, about 50 miles from home, and Ronnie picked me up within 10 mins to…read moretow my used vehicle (I bought less than 72 hours prior) after it stopped running. He drove me back to the dealership in Troy and was an interesting and super kind human to be during a stressful time. I recommend this company based on the service I received.

Great to work with, very nice people and easy to work with and they understand your towing needsread more

We love Spanky. We bought two cars from him. That was over three years ago and the cars are going…read morestrong.

Never buy from these crooks!! Sold me a lemon. Didn't get more than 3 blocks down the road before…read morethe vehicle wouldn't start. I had to stop for gas as these bums couldn't even put 10 bucks in the tank before selling it. Filled the tank and the truck wouldn't even start back up. I called the sales person, he drove over to give me a jump, and offered to replace the battery. So we did that. Next morn, same thing. Every time this thing attempts to start it struggles. Me not wanting to deal with problems on a vehicle I just paid $11,700 2 days prior or any future problems, I tried to return it. They denied the return. Mind you Im within the 3 day right of recession law.

It started with my wife's used car having engine problems. Oh look, the dealership sold her a…read moregarbage car with a bad engine and we couldn't prove it to get the lemon law to cover it. Craig was awesome, helped us out as much as he could, did everything he could to fix things and always worked with us to make sure we were on the road to get to work. A few years later I'm in the automated car wash and my brake lines blow out. I take it to Craig who gets me back up and running with no muss or fuss, and was again super flexible with me on making sure I could get things done on my schedule. Now, our other car needs brakes and some other work done. Local shop in Ann Arbor tells us $1200 just for BRAKES. Took it to Craig who once again was awesome, quoted us everything and walked us through what needed to be done. There's a reason we go to him, and it's because he's always given us awesome service and I feel I can trust him with my vehicles.

Staff is Informative, co operative, friendly. quality work, at comparable prices... THAY ARE…read morebusy busy , because they are good good !! I have been bringing my vehicles to them for service for years.

Engine replacement. The work done was spot on and so was the initial estimate. Excellent work at a…read morevery reasonable price

Raul at Arelli Auto is a first rate mechanic!…read more I had a unique situation that was not a standard repair. Raul solved it creatively and figured out a way to get my car back on the road. Not only did he fix the issue, but he did it quickly and was a great communicator with regular updates along the way. I will take all of my vehicles to Raul whenever they need service. He was wonderful to work with; I found him genuine and trustworthy, which is not always the case in this field. Don't hesitate to take your car to Raul, he will fix it!

My van should have been scrap but they did everything that was wrong it runs great.never had a…read moreproblem.thank y'all for your hard work

Had many problems with my vehicle. Thought it was totaled. J&R hooked me up and got it going again…read more Thank u guys for everything u done. 2nd time I been here. Satisfied both times

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off