Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

I purchased business insurance through Dan Webster as my office was on the coast and not covered by…read moreother insurance companies. It was a reasonable price of about $130. I moved locations more inland and needed to have proof of insurance before signing my lease. Nothing was spoken about a change in policy or price increase. The following month I was charged $859. I called immediately and Dan said I would receive my money back, I never did. I followed up a week or so later as I didn't receive a refund. I received a small credit of $250 back. I was taken advantage of here, by simple business negligence. Insurance companies are to inform of price changes on insurance with a 30 day notice. I received no communication and they got a nice bonus off me!

Webster always goes above and beyond to help me out. They respond quickly to my every need.read more

I worked with George on property insurance when my carrier left the state. He was super…read moreknowledgeable about the issue and was able to guide us to the right product. The insurance industry in CA is very confusing and it's good to have a friend that can help make sense of it all.

I was looking at getting a new provider and George did a thorough review and said we are best…read moresticking with what we have now. 5-stars for honesty! I will be back when I need a new policy.

The worst service ever !!! Long story short ...my vehicle…read morewas stolen Aug 2023 and Zayra & the other women in the office insisted I had to renew my insurance. My vehicle was considered a total loss I have no car & they kept pushing me to pay around $600 to renew. I spoke to claims & they let me know the agent should've removed the vehicle from the policy when it was reported stolen & I should not renew because I don't have the vehicle. This location is super shady they stoped answering my calls and messages right after I let them know what claims told me. I was a customer of theirs for almost 12+ years !! They told me I couldn't get a new policy with AllState so I spoke to a representative from their main customer service center and was told this was not true to look for another agent ! Don't use this agent!!

I would 100% recommend David Petri for your Insurance needs.. He is professional, caring and really…read morecares about his clients best interests.

Dear Roaa "I truly appreciate your professionalism,…read morepatience, and dedication. You've made the process easy to understand and handled everything with care and integrity. It's rare to find someone so committed to doing what's right for their clients. Thank you for being a trusted and dependable

If you need insurance because your's was canceled due to fire zone, go see Haba!! He's great and…read morewill find you a really good deal.

Great business. I've been with this agent for about 10 years now (2020) and I have several policies…read morewith them. To date, I have no complaints because every time I read to speak with someone in person about coverage changes, it's handled quickly and smoothly. Allstate service is highly reliable and that's about all I need.

I am currently with this agent. I have been with allstate for about 5 years now and one day I…read morecalled to provide my account number to make a payment and a guy named Ruben from Lemon Grove Allstate Office answered the phone because my agent was busy so the call transferred to Lemon Grove office. Ruben took the wrong account number on 9/27/17 and so the payment obviously did not go through. I realized a week later in my bank statement there was no charge from allste. My bill was due on 9/28/17. So I spoke to Dulce manager from B st and Broadway (my agent office) and I explained to her what had happened and for the payment not going through because of Rubens mistake now I have to pay the next month of October toguether with Aprils bill. Because I got taken off the easy pay plan and now mt account is unactive and the penalty for the payment not going through on time or before due date I have to pay two months in one payment. Where in the world will I get $200.00 in one month for car insurance when I have two little babies. Dulce the manager said there is nothing they can do because the new cycle already started. So then I called corporate office and spoke to a lady named Karen from pres nb Illinois on 10/12/17 And she was no help either, I explained to her it was Rubens mistake for not taking the right account number and so Karen said she could call me back to do some reseach first. Then this morning 10/13/2017 she called me and told me there is NOTHING SHE CAN DO BECAUSE SHE BELIEVED RUBEN TOOK THE CORRECT ACCOUNT NUMBER. THIS IS SO UPSETING SINCE I HAVE BEEN WITH ALLSTATE FOR YEARS NOW. SO FOR ANYONE READING THIS....PLEASE KNOW THAT IF THERES A MISTAKE AN AGENT MAKES....CORPORATE (KAREN) WILL NOT HELP YOU. NOW THAT I THINK ABOUT IT THOUGH...I WAS NOT TRULLY HAPPY WITH ALLSTATE SINCE I COULD NEVER STICK TO ONE AGENT FOR THE FIVE YEARS WITH THEM. I HAD 4 AGENTS AND NONE HAVE GOOD COMMUNICATION SKILLS. Thank you ALLSTATE for nothing and making today one of thouse bad days!!!!!!!! I wonder how hard was ir for KAREN FROM CORPORATE JUST TO SAY OK I WILL PUT YOU BACK ON EASY PAY...AITOMATIC PAYMENTS AND KEEP PAYING MONTH BY MONTH. IT WAS IN HER HANDS BUT SHE DECIDED TO BELIEVE WHAT RUBEN SAID TO HER. AND THATS VERY UNFORTUNATE FOR THEM BECAUSE IT WILL BE 100 DOLLARS LESS A MONTH FRO THEM. 1,200 A MONTH. THEY RATHER LOOSE A COSTUMER THAN HELP WITH A SIMPLE MATTER. COSTUMERS ARE NOT ALWAYS RIGHT IN ALLSTATE!!!

Got my renters insurance with Pappazi and the experience was great!…read more The whole process was a fairly smooth experience, and Ashley was very helpful and accommodating to my requirements.

I recently worked with Ashley to purchase several policies for my rental properties. Due to a…read moremisunderstanding with my previous insurer l discovered that I had two policies on one of the properties. I called Ashley and asked if i could cancel the duplicate coverage. She was extremely kind and professional and took care of it immediately. Highly recommend!

Ins agent Alex switched me over from the prior insurance provider this agency worked with. I was…read moretold my coverages would be the same. However when I was rear ended by another vehicle and filed a claim. I found out I did not have the coverages I was promised. Also the driver that hit me was covered by Farmers insurance, and Farmers is trying to minimize the claim by suggesting the work can be cheaper than the estimated because their software tells them so. Also farmers doesn't send an adjuster to look at the vehicle they have adjusters working from home using a farmers guide book and parts prices from pep boys to estimate how much the repair should cost. Be very careful dealing with this agency and farmers in general.

5 stars through and through! Rob is not only knowledgeable about all matters related to home, auto…read moreand boat insurance but makes himself available for his clients. Accessibility and personal engagement was a must for my wife and I. Rob made sure our home and auto coverage was comprehensive, affordable, and covered all of our needs. i highly recommend anyone looking for a great agent reaches out to Rob; we couldn't be happier switching to Farmer's and having the security of am insurance agent who can help us understood our policies top to bottom. Thanks Rob! -Mike and Amber

Thank you so much to Jose quevedo !!! I moved over to…read morefreeway insurance after using another company for a previous car and could not recommend Jose more strongly , he's honest , hardworking , reliable and the whole way through consistently followed up to make sure my experience was great , Thank you Jose - and please I hope the team at Freeway insurance pass this on?? Thanks!! Rhiyen S

I usually never give a review but I have to make sure this place gets one because they are so…read moreamazing. I came in from another insurance to look for a Quote and I was paying so much money at my other insurance, not just that they are open early and ready to help with all my questions. No other insurance had explained coverages to me like Freeway Insurance Agent. The Manager Yasmeen is so welcoming definitely don't look elsewhere this is the place to get Insured. Thank you.