Nicole's team helped me save so much money on my insurance rate. I was beyond shocked on how much…read moremoney I was over paying! Very family oriented. What I loved most was the honesty of having good reliable insurance and understanding my coverage.

Formal consumer complaint officially filed with the Illinois Department of Insurance (IDOI Case…read more#01126957) regarding benefit misrepresentation. Based on my reviews on other sites, you can probably expect an immediate outpouring of positive reviews following this one. Clearly Hupp has tapped into her network to assist with damage control. I guess that points to how much intelligence she thinks consumers have by assuming they cannot see thru such a stunt. REVIEW: Worse than terrible. I have been an Allstate customer for over 25 years, and after my longtime agent left Allstate some time a few years ago, my business was apparently automatically re assigned to Nicole Hupp. In the past, I have had minor customer service gripes about Nicole Hupp, but I made no changes because that's a big hassle that I did not want to take on, especially after decades of loyalty. Admittedly, in hindsight, any hassle would have been worth it to avoid having to depend on Nicole Hupp. Recently, my wife's vehicle was totaled when she was hit from behind at a stoplight. As a result, I filed a claim with Allstate who I have used to insure my home, vehicles, and motorcycles for my entire adult life. A simple customer service need came up, so my wife contacted the general Allstate customer service phone number and was advised by an Allstate representative that this request of ours was common and something the agent could take care of. When I called Nicole Hupp's office, I spoke with presumably her assistant, who told me that Nicole was unavailable to speak with me, but she did manage to communicate with Nicole in real time to advise me that my request was denied and not possible. I requested a phone number to speak with an escalated resource because I was getting conflicting information from Allstate employees. The assistant put me on hold, presumably to discuss with Nicole, before returning to the line to advise me that there is no escalated contact option and I am free to contact the general Allstate customer service phone number. Instead, I reached out to the CEO of Allstate in addition to several senior level executives. Within an hour, my entire issue was resolved, my customer service request was granted, and many, many apologies were offered by the corporate level fixer who called me. Currently I am working with Allstate to reestablish our relationship, and I am working towards consumer protection and regulatory complaints against this agent and possibly Allstate too. This was not what I hoped to be doing with my time as a customer of over a quarter century, but I feel strongly about protecting people from this terrible level of "service" provided by Nicole Hupp. I have ways to get my problems noticed, but not everyone does. I would caution you to take whatever damage control response may be added to my review with a grain of salt. I have plenty of documentation to support my claim, including acknowledgement by Allstate that this situation was brutally handled by Nicole Hupp. I'd say hire any agent you can find before this one. What a shame.

Outstanding & incredible staff! I've had Allstate for years & have bounced around between different…read morelocations, even tried other companies when rechecking rates. But no insurance office has ever made me feel as cared for as this one. I've been with Christine for a few years now & the difference is night & day. They actually listen, answer the phones, & make sure you're taken care of; not treated like just another policy number. The whole staff is knowledgeable, professional, & genuinely cares about their clients. When I had a claim, Christine & her team went above & beyond. They fought for me, walked me through the entire process, stayed on top of everything, & made sure it was handled correctly & professionally. They also gave me the best recommendations, which made a stressful situation so much easier. Christine always makes you feel heard & understood. She truly has your back & stands out from the crowd. I have my auto, home, & umbrella policies here & will continue bringing all of my business; along with plenty of referrals for friends & family.

I had a claim on my homeowners insurance & Christine and her staff honestly made the process so…read moremuch easier for me. Instead of feeling lost or stressed, they took the time to explain things clearly, stayed involved the whole time, & made sure I was being taken care of the right way. The claims department isn't always the easiest to deal with, but having an agent like Christine makes a huge difference because she actually follows through & makes sure things get done. The restoration company they recommended was excellent & I felt confident the entire time everything was being handled properly. I truly appreciate Christine & her team. You don't always realize how important it is to have a knowledgeable & dependable agent until you need them, & this experience proved how valuable they are. They are real people here, down to earth, helpful, & they care about doing things right. I'm very thankful to have such a reliable agent & office to trust with my insurance. The AGENT really does make the biggest difference & Christine absolutely shows that.

These folks are the best. Remarkably responsive, no BS. They just find the best rate for you.read more

Joanne goes above and beyond in providing top notch service. I can contact her at anytime and…read morereceive a quick response. I always know I can count on a prompt and helpful answer.

We have used Olsen Ins. Group for yearrrs. Everytime I call for the smallest item I get a call back…read moreand my concern is answered and or fixed without hassle. We've dealt with Laura who is always on the ball and I'm so appreciative to have a group who is so helpful.

I have been using Olsen Insurance for many years and it has been a pleasure to realize that they do…read morecare about their customers. Over the years my insurance requirements has changed. Olsen Insurance and Laura Sawka has followed these changes and helped me choose the appropriate direction for coverage and savings. Laura's explanations are so helpful. Olsen Insurance and Laura Sawka gets five stars.

I've been very pleased with the consultative nature of the Lugo Insurance team. While my…read moreexperience with other insurance agents has been a never ending stream of pushy sales tactics, it's peace of mind knowing Mary and Tiffany have my best interests as their primary focus. Incredibly responsive and simply put, nice people to do business with.

Absolutely the BEST insurance agent, and agency, I have ever done business with! I have been a…read moreclient of Nick's for better than twenty years. He is friendly, approachable and professional. Unlike many in the insurance business, Nick treats you like he appreciates your business, not as a policy number. Every year, Nick reaches out to touch base with me just to see if things have changed or if I need to review any of my policies. As my kids have gotten older and kept their driving records clean (no jinx) I have received calls from Nick's office alerting me tot he point that my premiums have gone DOWN!! When is the last time you have heard that? As a company, American Family has stood by me and my family SEVERAL times. They are honest and reliable, competitive on price, and reachable. I wouldn't hesitate to recommend American Family and especially the Nick Diorio Agency to anyone. they are a pleasure to do business with!

I just switched over to the Nick Diorio Agency and am so happy I did. The customer service and…read morepersonal attention I have received from both Nick and Dana are second to none. Just like the company name, I feel treated like family. I would definitely recommend this agency if you're looking for a new agent.

My wife turned me onto this insurance agency and I am glad she did. The agent, Angllean, is very…read morepleasant and accomodating, and once you get to know her, funny as hell, LOL.. I am all for supporting small businesses.. check them out if you need auto insurance and are in the area.

I've been with this branch for years ! they are always helpful and super friendly and responsive…read more I recommend them to everyone I know looking for coverage . I have Life policies multiple autos , have used them for many claims in the years never any issues. Thanks!!

It's always great to talk with Bree, the customer rep. I have multiple cars insured but it's really…read morebecause of the local service that's helpful. Bree always follows up with any questions and requests immediately.