I honestly love these guys. I've been going with this place for over 20 years. They taken such good…read morecare of Nikki (Rott),Harley (Cane Corso ),EmmaAnn, and Leah (our Shih Tzu's) . When it came time where I had to lay two of my baby down, because they had no quality of life left. They genuinely made me feel at ease with Nikki. Unlike the one off 291 when it was Emma's time. The other clinic tried to get me to further my 17-year-old Shih Tzu's life , by trying to get me to order x-rays , to see if I could further her life even further. Just a little history she was blind,deaf, and wasn't able to hold her bladder anymore. Leaving me feeling guilty for putting her down. If it wasn't for my son saying something to the doctor, I probably would have left without going through laying her to rest. I will never go through that again! Independence Animal Hospital , was caring, gave us our time, didn't rush us out of the room, while my family and I lay with her as she went to sleep. I left there feeling at ease. They made me feel I was doing the right thing.Which speaks volumes to me. After experiencing the traumatic experience with the other place. So I have much respect for this place! Always able to meet my needs, and Always ALWAYS stepping up when they needed too. I've been through a lot with some of my babies, and they are always attentive to explaining things that I may not understand fully. They saved my Cane Corse Harley's life. If it weren't for them, she wouldn't be here today. The nurses are the shit! The front desk girls (no matter the time of day) they are Always pleasant, and I love Dr Becker. Can't appreciate them enough!

Oh Hell No! Never again will I EVER take any furbaby to these greedy, heartless "doctor's,…read morereceptionists & nurses". They have no compassion anymore and I've been taking my animals there for at least 10yrs. Now even with more doctors to help, the bottom line is all they are there for mighty dollar They DON'T give back to their community, who is lining pockets & honestly care less about when you're payday is. In these times they should be a little nicer and stop hanging up on people. FUCK THAT $$ MAKING OVERPRICED, OVERPAID, & straight up hateful folks. THATS REAL TALK

Have found this to be surprisingly nice for the care of our animal family.. always courteous,…read moreconsiderate, and when something is noticed with your pet it is followed through from notifying not only the family but checking with vets. I suppose the best advertisement would be the happy German shepherd eager to go in and hang out :)

1 star because I had too. I boarded my dog for 10 days while on vacation and when I came back to…read morepick up, they sent us home with birthday pictures he had a birthday while he was there very sweet and thoughtful however, I found sores on both of his front legs and on the side of his mouth, I had to take him to my that he got pressure ulcers and kennel cough from pet resort. When I called spoke to two different people they said he had no no negative interactions and he must have bumped his legs on the floor that is not how dogs get pressure ulcers so I do not recommend this facility.

Our 13yr old dog Woodrow suddenly got very sick and we called and spoke with Dr. Gants for…read moreguidance. We had just moved to the area from Tacoma, WA and had no ER or veterinary service outside Fort Leavenworth, KS. We still received over the phone guidance without being regular customers. Woodrow continued to get sicker throughout the evening and we brought him in for diagnosis and treatment around 10pm on Friday night. Dr. Gants and team quickly evaluated and treated Woodrow for HGE. It's been almost 48hrs and Woodrow is doing great! The whole team was extremely professional, compassionate, and expeditious in treating Woodrow. Thank you!

Terrible service. I called ahead and was told to come in and wait. When I arrived I was told that…read moremy pet couldn't be seen as there had been too many walk-ins. Also when I turned around to ask a question about when I could come back I found that the staff had locked the door behind me. How can this place treat people like this and claim they are providing a service to the public and animals? Fair warning that if you call ahead as instructed on their website that you may be locked out and not helped.

Our 5-1/2 year old Shih Tsu has been dealing with pancreatitis. It's been a slog - as caregivers -…read morebut difficult to witness our dog's discomfort. Believe it or not, our Callie stands on her hind leg and scratches on the outside entry door - - looking forward to see the staff!

I have great experiences with CAH. They are accommodating and loving to my dog. I was able to call…read moreand get a same day appointment when my dog was bit by a wild animal. I did not feel rushed out, they gave me and my dog all the time we needed to feel comfortable leaving. All the staff that I interreacted with were wonderful. Highly recommend!

I took my two puppies to Dr. Kennedy for their first vaccinations. Her staff was friendly and she…read morewas very down to earth. I could hardly tell she was the vet because she was so warm and outgoing. She didn't make me feel rushed whatsoever and took the time to get to know more about me. She has a fabulous sense of humor and I highly recommend her. The facility has a few wandering cats and a dog, all friendly and calm. The building is very spacious, easy to locate and there is plenty of parking.

First time I stepped into this place was so I could see how much I would be charged for the boas…read moresurgery for my frenchie. Didn't realize it would be my greatest mistake taking my pet there. We were informed of two estimates one was with all the required things and the second one was extra add ons that we would like to either get him checked on or removed. We chose the one with all the required things. The day of the surgery we made sure it was just the one we wanted no added things. We left our pet there and then an hour later we get informed that our pet died during surgery. We asked for information about how everything happened since he was completely healthy. At first they said that he passed away once he was under anesthesia, but then they changed the story again saying that he actually passed away 2 minutes after his surgery was over. We also happened to get information that our frenchie went through the process of getting his saccules done without our consent. They supposedly said that they called us to get our consent but we never received a call. This doesn't mean that they could've proceeded with it since it was an optional procedure and it was something we didn't want to be done due to us being scared if it would cause something bad to our frenchie. We also weren't informed of how dangerous anesthesia is for flat faced animals. If we known then we would've for sure not done the surgery. We just wished that the doctors could've been just faced us instead of having the receptionist telling us the information twice and informed us more about how dangerous this surgery could've been for our frenchie.

Everything, I really trust and rely on the Vets st this clinic. Knowledgeable and compassionate!read more

Everyone here is highly recommended. All of the vets are wonderful, but especially appreciate Dr…read moreGolladay. We also have our doodle groomed by Amy and she is the very best.

Went to a different clinic and they kept wanting test after test. Sent a video and she diagnosed…read morehim from that and took him for an appointment to confirm. Love the staff and Dr Bunch! They all worked with us as my dog of 11 years had CHF. Was there for us until the end.

After coming to this clinic for several years, it was necessary to change to another vet. The…read morelevel of care has dipped seriously low. We have one animal that had an ear infection and after taking her back 4 times in 4 weeks they just kept giving the exact same medication that did nothing to address the issue. Finally took her to another clinic, where they actually swabbed the ear to see what kind of infection they were dealing with, and they issued the appropriate medication. We have another animal getting up in years, took her several times due to arthritis pain and mobility issues. Had to keep asking for meds and what we were given was inappropriate and the wrong dosage for her size. Decided to take her to somewhere that doesn't think that "well, she's old" is a treatment plan. The new vet immediately gave her a shot to help with the issues that can be given monthly resulting in improvement within 24 hours. We moved to Hidden Valley and in both cases, they contacted us within 24 hours to confirm that there had been improvement. Nothing even close to that at Susquehanna. They just don't seem to care. If you don't want your animal to suffer, go somewhere else.

First, please do scroll down to read my original review, because it still stands. I still love this…read moreplace. All of the veterinarians are wonderful, caring people. This extends to ALL of the staff there, really, including the techs, the front office, everyone. The veterinarians give you all options and encourage you to do what is best for your pet, but also take into consideration your situation and what is reasonable for the human as well. No hard sells or guilt trips. They are always willing to take care of an animal in need, even in unexpected emergencies. I can't explain how good it is to know that your fur baby is being treated well and is being cared for by a staff that loves them (almost) as much as you do!

The front desk clerk was rude and acted like we were imposing on her when we asked to make an…read moreappointment to have a dog we found checked over by a vet.

we had to take our nine week old 1 pound kitten 3 AM due to her being close to death. In the end,…read morewe did have to euthanize her as it was the best thing for her. The vet and the amazing very very highly recommend.

2/5 stars great diagnostic know how but not the greatest on communication(s). Too reliant on text…read moreand voicemail. On our seven year old Shih Tsu, "Callie's birthday, the groomer at Crysler Animal Hospital discovered swollen lymph nodes. The clinic there did some blood tests and forwarded a sample to the KU Veterinary School for analysis. KU definitively affirmed lymphoma and suspected a possible cancer present. Dr. Erica Nowlin at Crysler suggested further testing at BluePearl Pet Hospital as they are an oncology hospital and would be able to confirm cancer. We easily booked an appointment and Callie was seen by Dr. Heather Heeb on Thursday 5/28/26. We were impressed with the thoroughness of the examination and testing results. We were offered a plethora of treatment options. But we came away with the realization, Callie will succumb to this disease. On Friday 5/29/26, we made two phone calls to BluePearl, leaving two voice mail messages. Neither were acknowledged nor did we receive a callback. On Monday 6/1/26 7:20 a.m. we called and again left a voicemail at the tone requesting an Rx for prednisone which Dr. Heeb had suggested for comfort. Due to the unresponsiveness we experienced, we called the Crysler Hospital at 7:24 to expedite meds, as it was obvious that Callie was in discomfort. By 8:15, Dr. Jay Schweizer called to alert us that Callie's meds were ready for pick up. Thanks so much to the caring, attentive team at Crysler for great COMMUNICATION. Below is a screenshot of the text message received from BluePearl. I would recommend an improvement in communication from the team at BluePearl regarding aftercare.