Not sure I've ever had such a bad pedicure. In town for a few days to celebrate my birthday with my…read moredaughter who lives near this business and while her toes turned out amazing, mine look like this. The hot stone portion was just plain torture. For some reason she thought my shin bones needed a hard hot rock massaged on them rather than my foot or the back of my calf. I gave it 2 stars because my daughter had a nice experience and everyone besides the woman who worked on me, was very nice and the salon looked clean.

I have been using this salon ~every 3 weeks for pedicures for sure, as well as occasional…read moremanicures. I have had 2-3 sets of SNS powder gel nails, but don't really like the taking off process, so I bring my own OPI polish. This is the only negative I have experienced at this salon. They only have a few non-gel OPI colors, none of which I like for my fingers. I use their Cajun Shrimp regular polish on my toes. My work around is to bring my own color. The place is busy, but still manages to be calming. After you have been seated in a massaging chair with the requisite plastic liner, they bring you snacks and water drinks on a silver tray. Additionally, all of the implements are in their sterilized bags and are opened in front of you. They also don't reuse nail files or the yellow/pink/purple scrubby things for your feet. If you are a germ-o-phobe like me, you have found a salon you can relax in.

I'm sharing my review to all platforms because had I read this and known how it would be handled, I…read morewould never have booked. What I shared on google: TLDR, not luxury, nothing special AND ALL MY NAILS FELL OFF IN TWO DAYS I wanted to wait until I'd had a little time to sit with the experience before writing this review. Turns out I didn't need that long at all! On Saturday 6/27 I spent about $390 on manicures and pedicures for myself, my daughter, and my grandmother. My aunt also got services amounting about $150 or more including tip. I went into it fully aware that this salon charges premium prices. I have absolutely no issue with businesses charging what they believe their services are worth, and I genuinely advocate for people making their money. My disappointment isn't about the cost. It's about what was promised versus what was delivered. I gladly pay for services and am never one to complain about cost unless, of course, the services were either not rendered or are deeply disappointing. The salon seems to market itself as a luxury, upscale, spa like nail experience. When we arrived, we were given a tour of the facility and a detailed explanation of everything that supposedly set them apart. They emphasized their cleanliness, disinfecting procedures, and nontoxic products. I appreciated that there were no chemical smells and that the salon was clean. It was refreshing to walk into a nail salon that smelled more like a hair salon. However, cleanliness isn't what makes something luxurious. In my opinion, properly disinfecting equipment should be the industry standard, not the premium feature. That's the baseline expectation. It felt like being asked to applaud a restaurant for washing its dishes. Because of the way the experience was presented beforehand, I expected something that actually felt elevated. Instead, it felt like a a below average nail salon service with a much higher price tag. Is it the nontoxic materials causing this price hike? I'm unsure. We spent about three hours there. During that entire visit, we weren't even offered a glass of tap water. There were no small hospitality touches that made the experience feel special. If I'm paying luxury spa prices, I expect something beyond the basics. Even my favorite local spa offers drinks and creates an atmosphere that actually feels relaxing and indulgent. As for the services themselves, I received basic Gel X extensions with a single color gel polish. My daughter and grandmother each received regular polish on their nails and toes. No designs, no elaborate nail art, no add ons. The one positive is that they redid my daughter's polish when she didn't like it without any issue, and I appreciated that. Unfortunately, the quality wasn't consistent across our appointments. One member of our party left with polish all over the skin and visible dead skin and cuticles remaining on both fingers and toes, which was disappointing considering the premium pricing. The salon also advertises a seven day guarantee if something happens to your nails. Initially I thought that was a reassuring policy. Unfortunately, today is Monday after a Saturday appointment, and I've already lost one of my Gel X nails. That changes my perspective on the guarantee because now it feels less like exceptional customer service and more like an acknowledgment that early failures are common enough to expect. For me, this experience simply didn't justify the cost. If I had known the service itself would feel so ordinary, I honestly would have stayed home and done my own nails. I already own Gel X products from Apres, BTArtbox, and Beetles. Or, for the same amount of money, I could have booked an actual spa day complete with massages, drinks, and an atmosphere that matched the price. I'm not saying this salon is bad. It was clean, the products didn't smell harsh, and the staff were pleasant. But if you're advertising a luxury spa experience, the experience itself needs to feel luxurious. In my visit, it simply didn't. Would I return? No. I'm glad we got a girls day together, because that's what made the trip worthwhile. But as far as the salon itself goes, I don't feel the experience lived up to its marketing or its price point. Update! 48 hours later TEN NAILS GONE. NEVER AGAIN. I did NOT ask them to redo my daughter's nails for free. In fact I went to reception to schedule to get them done again with the full expectation of PAYING. This idea that they went above and beyond by repolishing her nails is false and completely deflects from all the other quality issues mentioned.

I tried to schedule an appointment but when the system asked me to pay for my service there wasn't…read morea way for me to link the 25% off so I left my house early to get there to finish paying for my appointment. By the time I got there I was told the appointment was taken and that I needed to tell the technician that I had the discount . I'm not sure how I would've been able to complete my appointment scheduling with those instructions and not being able to finish my booking online. I was asked if I wanted to come back a couple of hours later or the next day. Nope, I found a place that was easier across the street for $35 cheaper.

Absolutely love KT Nails! I was very skeptical of changing my normal location, but so glad that I…read moredid! The owners, Chris and Katie, are the employees. They are both very meticulous with their detail and spend the time making sure it is done correctly. They are so much fun and we laugh throughout my visit. My teenage girls love going to visit! Do not be fooled by negative reviews - I will not go to any other location! KT Nails uses regular and gel, no SNS. This was something different for me and my girls and I am very glad we did! Our nails are healthier and look so much better. Never once have we had the gel paint chip, break, or come off. Simply amazed! Trust me when I say that you will be so glad you made the appointment to see Katie and Chris!

Owner Katie is rude and arrogant. Did not honor an…read moreappointment made two days in advance. Will not return to this nail salon

I have been going to USA for over 10 years!! I walked in…read morethe first time and Natalie was so kind and helped me decide what was best for my nails as a hairstylist!! Never go anywhere else

Made an appt to get my nails done with my daughter as a girls day out. They asked us to sit at a…read morestation and proceeded to work on my daughter after 10 minutes. 40 minutes later, someone has finally come over to me to ask what I would like done. This whole time no one has come over to me to offer me a water or apologize for the lateness of my appointment. This whole time I could have been soaking my nails , but again, it was like I was invisible DO NOT RECOMMEND this salon. Appointments not honored

This salon was beautiful and clean, and the staff were all very polite and helpful. I'm so glad I…read moreread reviews before I went, because I don't live in the area and was meeting a friend 1/2 way between our homes. We will definitely be back!!!

Anna did my pedicure last night and she was great. What wasn't great, was the 35 minutes I spent…read morewaiting to have anything done. I would much rather someone be honest and tell me it's going to be a long wait instead of ushering me to the pedicure bowl and just letting my feet sit in room temperature still water for 35 minutes. I had worked a long shift and I was there for over two hours for a pedicure. Everyone was very nice, but I don't think I will go back. I do not have a schedule that allows me to just sit somewhere that long without any service. I was kind of stuck because I was in a chair with my feet in non-bubbling water. To leave I would have had to ask for a towel to dry off my feet and explain why I was leaving, etc. I was exhausted and kept thinking someone would be there at some point very soon. What was supposed to be a treat for myself felt more like a dreaded chore.

Called ahead for an appointment knowing that Mothers Day would probably be slammed for mom'n'kid…read moreoutings, and despite having done so, Tickle Toes seemed very busy and short-handed, with staff hopping from one station to another. My daughter and I were plopped into massaging chairs for quite a long wait, and the end pedicure result for both of us was entirely not worth the cost. Done sloppy and too quickly, but by very friendly gals. The ambiance is muted and modern, although the ceiling panels, columns, and drink tray attached to the chair were in desperate need of a cleaning, although in all honesty, the most important thing to be clean in a salon is the tools, and they all looked to be efficiently sanitized. I just don't think that I'll be going back based on cost versus quality.

Staff was so friendly and the place was super clean!! I love my nails and pedicure!! Molly did an…read moreexcellent job on me. I Will definitely be going back!!

Always accommodating and super friendly! My new go-to place!…read moreMandy & Nancy are superb!

I can always get in for an appointment! The longest time I had to wait...2 mins. The staff are…read morefriendly and talented and the salon is comfortable and spotless.