I come to this place all the time. The time before last my service was not that good my nails…read morestarted coming off within a couple days but I decided to come back this last time for another try. My nails started coming off the next day and by day 3 they were all off. I will not be going back

I got gel for the first time and wasn't crazy about it because of how thick it looked on. And the…read morecolor I chose made it worse because it required multiple coats to get the right red. Trang was very sweet and did her best but after a few hours, I just couldn't get used to how my nails looked so I went back and asked them to redo them and this time I chose a different color that didn't require as many coats, so it wasn't as bulky looking. Trang refused to accept any payment for doing the job a second time. I still tipped her but her attitude was very kind and understanding and my satisfaction was her priority.

Bugs floating in the pedicure bowl!! I had to ASK for a discount and they gave $5 off!!! Never…read moreagain!!! DO NOT PATRONIZE!!!

Clean place good service. Nice place get your nails done. Staff helpful and in good area.read more

Amazing! I took a gamble from my regular nail place and not disappointed in any way! Ti was great!…read moreNew nail place!!!

I went in today for an SNS with tips manicure and TI was my nail technician. He paid so much…read moreattention to detail! I am SO happy with my experience and have already made recommendations to friends and family.

I have been going to USA for over 10 years!! I walked in…read morethe first time and Natalie was so kind and helped me decide what was best for my nails as a hairstylist!! Never go anywhere else

Made an appt to get my nails done with my daughter as a girls day out. They asked us to sit at a…read morestation and proceeded to work on my daughter after 10 minutes. 40 minutes later, someone has finally come over to me to ask what I would like done. This whole time no one has come over to me to offer me a water or apologize for the lateness of my appointment. This whole time I could have been soaking my nails , but again, it was like I was invisible DO NOT RECOMMEND this salon. Appointments not honored

Very clean. They are constantly cleaning after each client. Everyone is very pleasant. Took…read moreMy 8year old granddaughter and she was treated like a princess I've been back twice and will return again.

I'm sharing my review to all platforms because had I read this and known how it would be handled, I…read morewould never have booked. What I shared on google: TLDR, not luxury, nothing special AND ALL MY NAILS FELL OFF IN TWO DAYS I wanted to wait until I'd had a little time to sit with the experience before writing this review. Turns out I didn't need that long at all! On Saturday 6/27 I spent about $390 on manicures and pedicures for myself, my daughter, and my grandmother. My aunt also got services amounting about $150 or more including tip. I went into it fully aware that this salon charges premium prices. I have absolutely no issue with businesses charging what they believe their services are worth, and I genuinely advocate for people making their money. My disappointment isn't about the cost. It's about what was promised versus what was delivered. I gladly pay for services and am never one to complain about cost unless, of course, the services were either not rendered or are deeply disappointing. The salon seems to market itself as a luxury, upscale, spa like nail experience. When we arrived, we were given a tour of the facility and a detailed explanation of everything that supposedly set them apart. They emphasized their cleanliness, disinfecting procedures, and nontoxic products. I appreciated that there were no chemical smells and that the salon was clean. It was refreshing to walk into a nail salon that smelled more like a hair salon. However, cleanliness isn't what makes something luxurious. In my opinion, properly disinfecting equipment should be the industry standard, not the premium feature. That's the baseline expectation. It felt like being asked to applaud a restaurant for washing its dishes. Because of the way the experience was presented beforehand, I expected something that actually felt elevated. Instead, it felt like a a below average nail salon service with a much higher price tag. Is it the nontoxic materials causing this price hike? I'm unsure. We spent about three hours there. During that entire visit, we weren't even offered a glass of tap water. There were no small hospitality touches that made the experience feel special. If I'm paying luxury spa prices, I expect something beyond the basics. Even my favorite local spa offers drinks and creates an atmosphere that actually feels relaxing and indulgent. As for the services themselves, I received basic Gel X extensions with a single color gel polish. My daughter and grandmother each received regular polish on their nails and toes. No designs, no elaborate nail art, no add ons. The one positive is that they redid my daughter's polish when she didn't like it without any issue, and I appreciated that. Unfortunately, the quality wasn't consistent across our appointments. One member of our party left with polish all over the skin and visible dead skin and cuticles remaining on both fingers and toes, which was disappointing considering the premium pricing. The salon also advertises a seven day guarantee if something happens to your nails. Initially I thought that was a reassuring policy. Unfortunately, today is Monday after a Saturday appointment, and I've already lost one of my Gel X nails. That changes my perspective on the guarantee because now it feels less like exceptional customer service and more like an acknowledgment that early failures are common enough to expect. For me, this experience simply didn't justify the cost. If I had known the service itself would feel so ordinary, I honestly would have stayed home and done my own nails. I already own Gel X products from Apres, BTArtbox, and Beetles. Or, for the same amount of money, I could have booked an actual spa day complete with massages, drinks, and an atmosphere that matched the price. I'm not saying this salon is bad. It was clean, the products didn't smell harsh, and the staff were pleasant. But if you're advertising a luxury spa experience, the experience itself needs to feel luxurious. In my visit, it simply didn't. Would I return? No. I'm glad we got a girls day together, because that's what made the trip worthwhile. But as far as the salon itself goes, I don't feel the experience lived up to its marketing or its price point. Update! 48 hours later TEN NAILS GONE. NEVER AGAIN. I did NOT ask them to redo my daughter's nails for free. In fact I went to reception to schedule to get them done again with the full expectation of PAYING. This idea that they went above and beyond by repolishing her nails is false and completely deflects from all the other quality issues mentioned.

Hey Hollie A. ........obviously you are not a customer or they paid you to come to their defense!…read more I was not having a bad day......The fat short-haired Korean woman that sits at the front desk was having a bad day! I went there again because I was giving them a 2nd chance! Go back and read my complaint again! I was kind enough to give my technician a $10 tip because she was the only one being nice to me. I was excited and smiling when I walked in and met by "Miss Scowl Face" like she did when I was there 3 weeks ago. It was a pamper day for me so I was in a happy mood when I got there. I'm not a picky person......but I experienced rudeness and possibly racism! Better start looking for a new place because it wont be long until they go out of business!

Great staff and great service--always accommodating to whatever I want to be done!…read more@Lisa T--not sure if you were just having a bad day but if you had such bad service, why did you go for the second time? Maybe you were just having a bad day, perhaps? I have been coming here for quite some time and the staff has ALWAYS been kind and respectful to me during my visits. In fact, I pass many nail salons due to the exceptional service I get each time I come here.

Day 3 nail update (last 3 pictures) proves my point from danny/royal nail spa…read more I paid $60-$65 for this??????

I have been going to Royal for several years for pedicures. The staff is professional and always…read morewarm and welcoming.