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    Fast Passport Center

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    1 month ago

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    San Diego Passport Agency - Official U.S. Department of State Passport Agency

    San Diego Passport Agency

    4.3(332 reviews)
    4.3 miLittle Italy

    I wanted to share my experience because I couldn't find many firsthand accounts from people in a…read moresimilar situation, and I hope this helps someone else avoid some of the stress I went through. As the deadline for renewing my passport online approached, I realized a little too late that I didn't qualify for online renewal because my passport was considered damaged. The page requiring my signature had completely torn out of the passport, although I still had the loose page. I spent several days worrying about whether this would actually be considered "damage" since my photo page, passport number, and all of my identifying information were still completely intact. Unfortunately, it did qualify as a damaged passport, meaning I was no longer eligible to renew online. Since my passport was also expired and I had upcoming travel, I had to wait until I was within 14 days of my departure before I could schedule an urgent travel appointment at a U.S. Passport Agency. During that waiting period, I spent quite a bit of time navigating the U.S. Department of State website so I would know exactly what to expect and have everything ready once I became eligible to make an appointment. The morning I became eligible, I logged in right away and was able to secure an appointment for seven days later. I was actually out of town, so I couldn't take one of the earlier appointments that were available, but I was pleasantly surprised that there were still multiple appointment times to choose from. Before my appointment, I completed the passport renewal application online. However, because my passport was damaged, I ended up completing a different application at the agency instead. If your passport is damaged, don't worry if you've already filled out the renewal form - it wasn't a problem. The appropriate form is also available online if you'd rather complete it ahead of time. I also chose to get my passport photos taken at UPS before my appointment. The Passport Agency does offer passport photo services if needed, but taking care of them beforehand can help speed things up a bit. One thing I wasn't expecting was that I needed to provide a written statement explaining how my passport became damaged. They simply handed me a blank sheet of paper at the appointment, and I wrote a brief explanation. If you already know your passport is damaged, you can absolutely prepare this statement in advance. Overall, the appointment itself was incredibly smooth. From the time I walked in until I left, the entire process took less than 30 minutes. The staff were professional, organized, and helpful throughout the process. The best part? I'll be picking up my new passport just two days after my appointment. If you're in a similar situation, here's my biggest advice: - Don't panic if your passport is damaged - you still have options. - Review the passport requirements carefully before assuming you qualify for online renewal. - If you need an urgent travel appointment, be ready to schedule as soon as you become eligible. - Bring passport photos ahead of time if you want to save a little time. - Prepare a brief written explanation of how your passport was damaged. - Most importantly, the process is much less intimidating than it seems. I know how stressful it can be when you're worried about upcoming travel, so hopefully this helps someone else feel a little more prepared. Good luck, and safe travels!

    Most people think dealing with Passport Agency is a nightmare however they have not had Layola's…read moreamazing service. She was kind, helpful, explaining in a manner to understand as an individual, and most importantly compassionate. Their phone system has flaws and Layola was calling me back when the calls dropped. I wish there were more people like her to help out in Agency's.

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    Golden Ginkgo Signature Travel

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    5.0(2 reviews)
    2.1 miNormal Heights

    I had such a great experience using Golden Ginkgo! I myself am an experienced traveler, but it was…read morereally nice to change it up and have someone else do the planning. Both Lucila and Maria have amazing customer service, and I felt very taken care of throughout the whole process. They helped me plan a trip to rural Vermont for a wedding, and because of them, I had an amazing time to a place that I knew very little about. They took care of everything, from the beautiful place I stayed, to the fast and convenient car rental, to all the details in between. Great customer service overall!

    My husband and I used Golden Ginko for a recent trip to South East Asia. Taiwan, Vietnam and…read moreSingapore. I can't sing their praises enough! They helped make planning this multi country trip a breeze. In our initial meeting they asked all the right questions to help plan the perfect trip just for US. They ask things like how we like to travel, outdoorsy or city, nice restaurants or dive bars, lots of museums and tours or to be by ourselves most of the time. Do we like to walk a lot or take public transportation. Things we would not have even thought to consider. They really got a great feel for how best to give us our dream trip. And they hit the nail right on the head!! They were terrific about taking suggestions and finding us places off the beaten path that we would not have known about had we not used them. We did food tours, took a batik class, local breweries, bike tours through cities and in the back country and many temples, just to name a few. It was such a pleasure working with them; so kind and friendly and welcoming. We are avid travelers and I don't think we'll take our future trips without using them! This year, I'm taking my mother, 82 and daughter, 26 to Spain and they're helping us plan that special trip right now too. I'll give them a 10 out of 10!

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    Fast Passport Center - passportvisaservices - Updated September 2026

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