I had great hopes for getting our JR Rail pass. There is no local phone number to get ahold of this…read morelocal location. Calling the 212 phone number was limited since they are back east and you can barely understand them when you do finally get I touch. You need an appointment to visit and they charge $50 to go visit. That means an additional $50 to get the rail pass ( don't know if that was for each pass or however many you bought during your $50 visit). Needless to say we will not be visiting.

Great service!…read more Firstly, one of the ONLY places in San Diego where you could purchase a JR pass. Secondly, great and cheap pocket WiFi! I researched everywhere for pocket Wifi, and this was the cheapest one! If you decide to rent their devices, you will need to make reservations for your trip! I went around two months in advance to place a reservation (I was already there with the purpose of buying a JR pass), you may be able to do so on the phone but I'm not to sure about that. Their WiFi also allows multiple people to connect! If you are traveling to Japan, this place is a must. In Japan, WiFi and data usage is not good at all, so it is highly recommended that travelers rent a pocket WiFi device, buy a pre-paid data card, or set up a travel plan with their cell phone carrier. I rented a pocket WiFi device through IACE travel and it was THE BEST thing I did in preparation for my trip. If you do not have WiFi, it is very hard to use your phone. If you plan on using the public transportation, it is helpful to have the Google Maps app because it provides a detailed list of the lines to take and the stations to stop at for your destination. Also while you're sitting down in the train cars, you'll be able to use your phone for entertainment if you don't want to enjoy the scenes from the windows. I have an iPhone, so with WiFi I was able to make calls through FaceTime and send texts through iMessage with my family or friends who have iPhones as well. I did not need to set up a cellular service plan with my carrier because having WiFi allowed me to stay in touch with other iPhone users. If you have an Android, you can message and call through apps such as Facebook or Snapchat. If you need to stay in touch with family or friends, be sure to go over the medium of communication that will be available to you. Message apps that use WiFi will allow you to stay in touch without using cellular data. With all that being said, I highly recommend this place for their pocket WiFi and for the JR pass!

Phyllis helped us plan a MAGICAL honeymoon to Italy! Her knowledge and expertise are invaluable!…read more She's really helpful if you know you want to go somewhere but don't quite know how to get there or where to stay...we came to her with a vague vision and she helped create the honeymoon of our dreams!

Phyllis knew all the right places to stay in Paris and Italy!! Stayed very central yet it was very…read moreunique .

I have used Balboa Travel for several years and could not be happier with the experience. In our…read morecompany, we had a full time travel coordinator but we contracted with Balboa Travel for specific arrangements. Every time they were involved, and that included hundreds of transactions annually, they were amazing. As COO and CEO, I used Balboa Travel's VIP Team for all business and personal travel arrangements. My personal travel agent within the VIP Team has been and remains Melanie. She is absolutely amazing, any time of the day or night, on weekends, when I am on travel, or preparing to travel, she bends over backwards to be of assistance. She maintains my profile and all travel documents which streamlines travel arrangements. My wife and I will never use anyone but Melanie and the Balboa Travel VIP Team for our domestic and international travel needs! They are the very best!

Balboa Travel is the worst travel agent. They do nothing to help the underlining customer. Only…read moreinterested in the corporate customer and does nothing for the actual traveler. They do nothing to help the corporate employee traveling when in need. Lost luggage, because of their booking, never followed up on. Balboa did nothing, and it was their fault. They are not helpful on explaining bookings or with seats. They really do not care.

I called Ms. Lotfi's travel agency to book tickets for my parents trip to US. She got their…read moreinformation and my contact, and told me that she will contact me soon with the best deal that she can find. It has been more than a week already and I have not heard from her yet.

On October 18, 2019 called E Travel to make a reservation to Paris with Air France Ms Lotfi called…read moreme and said she has Thaiti Nubi airline part of air France which she lied ( terrible airline ) did not have choice I was in a hurry and called her back and made a reservation , She charged me more than what she told me over the phone on my credit card for her commission When I confronted her on the phone she said she was sorry I cancelled my trip back from Paris to LAX due to an emergency Tahiti airline told me that I was entitled to some money back because of air port taxes and it has to be done by the ticket agent she promised me she's going to look into it and take care of it after several phone calls with her she gave me the runaround at the end she told me that if they don't take care of it she will unfortunately she would not call me back then after several messages she did call me and said her phone died she promised to call me back she never did I do not recommend anyone to go to her for any travel needs I had a Terrible Experience .

Dream Vacations was recommended by a family member. We had the pleasure of working with Lupita…read moreMelendrez to help us book our Carnival cruise for a group of ten. We did not have to do anything except for register online with the cruise line. She took care of EVERYTHING, down to printing and sending us our luggage tags. She was always available when we had questions and walked us through the registration process. It's those small details that matter. I highly recommend Dream Vacations for your planning needs. I will definitely be using them for our next vacation.

University City Travel provides outstanding services. I've used this travel agency for…read moreapproximately 20 years for 5 ocean cruises and 4 European River cruises. Every cruise went smoothly and extremely well with no problems. Hailey Dabreo handled all the arrangements to include flights, hotels, transfers, and my approved payments. All that I did was to explain my itinerary plans and she arranged the details. And to top it off, Hailey (with her excellent experience arranging travels over the years for her clients) provided valuable suggestions/advice to make my travels even better. I continue to use University City Travel for my travels and highly recommend this agency.

I booked a cruise with NCL directly and after booking it, I could not get my agent to call me back…read moreeven after multiple tries. I ran across the Cruise Travelers website, contacted Melody and within 48 hours of switching my booking to her company, all my questions and concerns were answered! Thank you Melody!

I am a solo traveler and so, as many of you know, how much trouble it is to get prices and fair…read moredeals on cruises. So, I needed help to sort out a voyage to the Artic that involves various forms of transportation, lodging and accommodations issues. Fortunately, I did a search and found Melody Laughlin of Travellers group who dedicated herself to finding the right ingredients and fashioning a travel plan that is tailored, budgeted and exciting all at once. I know of no one who is better, and I have tried several. Got an itch to go but don't know how. Call Melody and save yourself the frustration and stress. They pay attention to who you are and what you want and fill in the details.

Ready to explore? A little too busy to research and plan every aspect of your trip? Don't know…read morewhere to go or what you will like? Ask Ros! I just had Ros plan an 11 day trip for my girlfriend and I in Bali. The trip was life changing to say the least! My girlfriend and I are extremely busy business professionals and had no time to research and plan a vacation halfway around the world. After some recommendations from close friends, I contacted Ros. From there, the entire aspect of planning was seamless. She got to know what both my girlfriend and I liked, when we wanted to visit Bali, and our budget. She arranged our air travel, travel insurance, accommodations, activities, and recommended sights to see. This trip would have not been possible without her. The reason I say this is because I would have never taken the time out of my busy life to put such care and research into traveling."Not having the time" is not longer and excuse, people! I will continue to recommend Ros to my friends as they did to me. Here's to the next adventure...

I contacted Ros, and other travel agents, as I started to plan my honeymoon. I have decided not to…read moreuse a travel agent, but Ros has consistently impressed me. She responded to my inquiry during a family emergency of hers. I offered to reschedule but she insisted, because "I love my job". She had read my inquiry in more detail than other agents. She understood my needs and desires better than others, especially my desire to not need luxury services aimed at a different kind of client. After more discussion, she realized I had done more research than a typical client. She said it would be unethical business practice to offer to help. Even after that, she has been very communicative with tips for having a good trip. She already knows I am not giving her money, but she is still being responsive and very helpful. That's great customer service.