Summary: This company does truly care about customer satisfaction. As David and Tom told me after…read morethings went awry: "We don't always get it perfect, but when we don't we try hard to make it right." I reached out to start the quote process a little before Thanksgiving and was quickly responded to. I scheduled a Zoom-based overview of the materials and services offered with David, as well as provided some information about my property and the windows that I thought I'd need to have replaced. The next step involved David visiting my home to measure each of the windows and assess their surroundings when putting together an estimate. He even brought a floor model window for me to test the ease of sliding it open and closed (it was very easy). Next, he provided me a quote for the six windows we had identified replacing, which included a Black Friday discount. The total was around $5k for materials and labor. I ended up swapping one window for another and he quickly updated the estimate for me. No pressure or need for down payment. After consulting with my wife, we agreed to move forward and the next step was for a technician to come and measure the windows to a quarter inch so that the dimensions would be sent off to the SoCal manufacturer and the windows constructed over the next 2-4 weeks. The technician also assessed the surrounding area of each window and told me what would need to be cleared to make space for the installation. Soon we got a call that the windows were built and ready to install. We were scheduled for first thing on Saturday, Dec 27, and were told that it would take most of the day but all of the work would be completed in the one day. On Saturday morning, Frank the installer arrived with another installer and got to work. We had moved lots of items away from the windows as needed, and throughout the day we saw the technicians as they would traverse the stairs and through the front door with materials, occasionally saying "hi" and just checking on how things were going. Later in the afternoon, Frank called me up for a walkthrough and then informed me he had two major problems: 1. All six windows measured were such that they required spacers around them to fill gaps that were visible on the inside. For some reason, they were not ordered initially. 2. Only five of the windows had been sealed from the outside because one window had a tree encroaching on it and they couldn't get a ladder up to seal it. Neither of the two visits had noted that. Tom was called and apprised of the situation at the end of the walkthrough, and with a new storm a few days away and one window not sealed, I went into panic mode. I emailed a full recounting of the situation to David, and began hunting for a tree trimmer to come ASAP so that the window could at least be sealed or the old window reinstalled before the rains. The next day, Tom called me and told me they were ordering the spacers and would have them by Monday, and that Frank could come and trim the tree so that I wouldn't have to pay for a separate trimmer. We ended up scheduling for Tuesday, and Frank showed up solo to finish the job. He trimmed the tree and disposed of the materials, added the spacers and sealed everything remaining. When all was said and done, we were happy with the windows and the way the company worked to make it right (and on a tight schedule). We did have to keep everything in its temporary locations for another few days, and we did have to get vocal about our frustrations, but Smart Window Company finished the job and called to check in on us after to make sure everything was good. The next storm hit and we haven't had any issues yet. The product is solid, and the company cares where it matters.

Tom and Peter did a great job fixing the deck today. They were thorough and efficient, and…read moreapologetic about the delay and transparent about what led to it. I truly appreciate their hard work and legwork getting the parts for the project, and their commitment to completing the project and making things right.

We had ten wooden single hung windows replaced. Mr Flores was kind enough to come out, examine the…read morewindows and provided us a reasonable quote. He measured our windows and asked us when we would like to have them installed. He told us that it takes three days to manufacture to spec. Mr Flores and his assistant came out and replaced our windows within a day. He hauled away our old windows, cleaned the new windows and rehung our window co rings - drapes and blinds. He also came out for a couple of hours the following day to caulk the outside of the windows and to make sure we were satisfied. We were impressed with his communication / letting us know when he would arrive, if he was running late and answering any questions we had. We ended up with ten double panes single hung windows with argon gas in between the glass. We were told that the argon helps to retain heat in the winter and keep out heat in the summer. The windows have a to tint to them so you can't see in from the outside. We were so impressed with his professional ism, his dedication to his craft that we plan to use him for another one of our homes.

I called to ask questions about window installation for my home the gentleman that answered was…read morevery knowledgeable and honest he is not installing new construction windows only retrofit at the moment therefor I will not be hiring him but I appreciate all the advice he gave me.

Recently I had 10 windows replaced and I am extremely happy with the results. I can't thank Steve…read moreenough for his knowledge and advice on the types of windows which of course meet new standard for egress and also look sleek including privacy windows in the bathrooms. He also accommodated my schedule as an out-of-town client. The prices were very reasonable, the installation was organized and the crew was very pleasant and professional. Hannah was fantastic with the communication.

Had 2 separate appointments scheduled with Steve that he didn't show up for after giving me an…read moreestimate without even coming to my property.. After missing both appointments and stringing me along, he had the gall to tell me he was going to "pass on the project". I pass on Steve's unprofessional behavior and inability to follow through by doing an in person assessment. What a complete and utter waste of time.

2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

This is an amazing window installation business. I had several windows installed by them a few…read moreyears ago and was so pleased , returned and had them do more windows. Karen and her installation team are the best. I love my windows. There was not a piece of debris anywhere when they left . They are friendly and professional and it is the same crew after all these years. I am very happy with James Price Windows and Doors. I highly recommend this business

An overdue review, but even months after my May 2025 installation, I cannot stop thinking about how…read moremuch I love my windows from James Price. Stop looking for the right window company. This is the one. Quick comments on major factors: Service - Karen and her team are professional, courteous, and experts through and through. Her company comes from a tremendous legacy of window installation mastery beginning in the UK. The initial quote appointment was informative and answered all the questions I had about the window purchase process, the materials, etc. Installation - The day of installation was incredibly smooth. Karen's team of three team members made the day go smoothly. They prepared the living room and bedrooms to minimize mess and they communicated clearly to each other each step to prevent error. Quality - These windows are top notch. I have reduced noise, better insulation, UV protection, and I do not know how I lived with my rackety single-pane windows for so long. The price I paid was worth every cent (and already reasonable off the bat). Thank you, James Price Windows, for making my life so much better in my new home!

In June 2023, we had eight windows replaced in our home by Renewal by Andersen, and our experience…read morewas excellent from start to finish. Christopher J., our salesperson, did a wonderful job walking us through the window options and showing us samples. His knowledge and professionalism gave us confidence in moving forward with the project. AJ C. and Rafael P. handled scheduling and measurements, and they made the process smooth and easy. Renewal by Andersen was also very accommodating when we requested that installation be completed in one day to meet our needs. On June 16, 2023, a team of six installers arrived. Mike, Max, and Velgin installed the front windows, which were larger and more complex. Their skill and precision were impressive, especially given the size and weight of the units. They also installed the patio wood and bathroom windows. Jose, David, and Steven handled the west-side windows. Jose R., the Project Manager, completed a bedroom window that required stucco cutting to meet current fire codes. His workmanship was first-rate, and the finished result looks beautiful. During installation, a cracked bedroom window and patio lock were identified. Burtiny Carter promptly arranged for replacements after we sent photos, and both were replaced on October 18, 2023. We also appreciated Christynn in Permits for her assistance. The windows have exceeded our expectations in quality and appearance for over 2 and half years. We are very pleased and highly recommend Renewal by Andersen for their professionalism, teamwork, and outstanding workmanship.

I had a very frustrating experience with Renewal by Andersen. The representative came out to my…read morehouse and instead of giving me a straightforward quote, he spent a long time talking about the company, their history, and their products. The entire visit felt like a long sales presentation rather than someone actually trying to help with my window project. To make matters worse, he never even gave me a real quote. It was more like him saying the project would probably be around $60,000 for 15 windows and 2 sliders. There was no real breakdown or formal estimate, just a number thrown out there after all the talking. I had already received other quotes around $20,000 for similar work. When I mentioned that, the sales rep said that if someone is quoting $20,000 it must be cheap products that will not last more than six years. That sounded more like a scare tactic than an honest explanation. The most annoying part was at the end. I told him that it seemed like he did not even want to measure anything around my house and that it was fine if he just left. Instead of addressing that, he actually had the audacity to tell me that a survey would be coming and asked me to give him a 10 star review. After sitting through a long sales pitch, not even receiving a real quote, and then being asked for a perfect review, the whole experience felt like a complete waste of time. I simply wanted someone to come out, measure the windows, and give me a fair and honest price.

We went to Lowe's and purchased an exterior door and they sent out Hermosa window and door…read moreinstallation to install our door. The guy who came to our house is named Chris. He did an exceptional job. He did it in a timely manner. He cleaned up everything. He was very friendly. Excellent job definitely recommend this place for your installation of doors and windows.

I had a side entry door install that was okay but the door had termites eating it in less than…read more6months. All door wasn't the issue cause it was a steel door the door sweep and jamb was the issue. Justin expected me to explain to him my issue know the terms to describe the issue I was having. Which now I know after arguments w him at first. I would have thought Justin would send someone out to inspect rather than just a phone call to conclude anything. I was told termites don't eat new wood, especially pine which I found out all are not true especially pine wood. Termites love pine! Hermosa window door didn't paint the inside of the jamb before install. Who doesn't do that! Only told me to paint the outside which I did as told by the installer to avoid termite eating the wood and protect the wood. Lowe's would not replace it and do the job correct. Funny I had the house tented prior to install. But again Justin said I need to tent my home. It's my fault termites are eating the door I guess. Zero possibility they were with the wood they brought. And even if Lowe's said they'd okay the door sweep to be redone I wouldn't want hermosa window and door to do the redo. I adjusted this review to say one last thing. The door was installed properly given the manufacturer supplies given. It is not hermosa fault mostly. I wish the installer would have recommended painting inside yes he did check prior and found no damage that why it's confusing tent and no damage but after six months door is getting eaten from inside. I'm puzzled. in the end are they just the installer. Lowe's and the manufacturer are at fault mostly. Please know the product your getting Only reason I wouldn't have hermosa re install is because of our phone call. Thank you.

Broke our sliding door and decided to replace the whole thing since we were having issues with it…read moreeven before hand. Victor responded quickly and gave a fair price that beat out the other options. Definitely a specialist who provided us with quality workmanship. Highly recommend him for any window and door needs!

Small incident this morning (broken window glass) They showed up as said ( prompt) & got the job…read moredone for a fair price & did a clean job Really recommended