Just my usual maintenance got a code A16 this time. My appointment was at 9 am I arrived and was…read morelead into the garage got out and asked If Mr. Maloa is in today . To my shocking surprise I was told noooo he's not here, he's no longer with us. WTF! First Landon now Paul OMG! Wassup Hayward Honda!!? Why are all the great ones getting the boot?? What they dooooo?? Bring em back! But only complaints I bought my car March last year and have never received a Wash a or a vacuum they lightly brush over the car with something cause you can see the streaks and the dirt still left at this point there should be a partnership with a local car wash to send customers to or for yall to use while servicing offer a free cabin filter change or SOMETHING!

Tried to charge $6,000 in undisclosed EXTRA fees for a used HRV, and claimed my trade was worth far…read moreless than it is. They expected me to pay MORE for the used car than A NEW one costs! I would never step foot in this place again. I'll bet they rip off everyone they can.

Dante was great to work with. Very knowledgeable about the car (of course he's an engineer in…read moreanother career). He had me test drive a Toyota truck. About 2 minute into the test I told him I want to buy it. He had me go on the freeway as well as surface streets so I got a full experience of the truck. Nice call Dante! Price was right, service was great, and if you want a good car - talk to Dante.

I have been trying to contact the dealer for a contract cancellation and they have been completely…read moreunresponsive. BE AWARE while buying any contract from them. The FINANCE department wont even call back or reply to your emails at all. They told me they send the cancellation request but send me the check for wrong amount. I have been trying to talk to them with no response at all. WORST DEALERSHIP EVER!

Repeated issues, poor communication, and unreliable service…read more I've been going to Nissan of Hayward for the past two years, and unfortunately most visits have been frustrating. I purchased a used Nissan in 2023 with an extended warranty that is honored by Nissan dealerships, yet this location repeatedly struggled to diagnose issues, handle warranty information correctly, and communicate in a timely manner. I've brought my car in around 6-8 times. I was often told "no issues could be found," only for the same problems to return shortly afterward. Early on, I was charged a diagnostic fee for a battery issue that Nissan couldn't identify, while a third-party mechanic later confirmed the alternator was the cause. Nissan only addressed it after the car had to be towed in again. More recently, I brought the car in for brake noise and Bluetooth/Apple CarPlay issues. While the infotainment problem was acknowledged and eventually covered under warranty, I experienced weeks of inconsistent updates, missed callbacks, and learned that the replacement part had arrived from the Parts Department rather than my service advisor. When I dropped my car off for the scheduled repair, I wasn't told it would be kept over the weekend and only found out late in the day that I wouldn't have it back for several days, causing significant inconvenience. Although a service manager later apologized, there was no follow-up despite multiple attempts to reach out. It's been over 3 months and my issue has still not been resolved. Overall, the lack of communication, inconsistent warranty handling, and repeated service issues have made this dealership difficult to trust. I would not recommend Nissan of Hayward based on my experience.

I am trying to buy 5 cars for my company with a fleet account from Nissan. The manager yelled at me…read morethrough the phone after hearing the discount other Nissan dealerships offered me. Then the phone connection lost. I called back trying to figure out what's going on. He seems outraged. I have no clue why he is so pissed. I'm not asking $10k off from a Sentra. I'm asking if he can match with other Nissan dealerships. Even he does not want sell at that price, he did not have to yell at a potential client. I deserve an apology!

We appreciate all of the service that we received from three of the people that assisted us in…read moreleasing another Jetta. those people are Nate, Anson, and Dustan. Thank you.

This dealership is staffed with stereotypical car salesmen who happily lie just to get you in the…read moredoor, and have no respect for people's time. I was trying to sell a car on Facebook Marketplace when an employee named Nathan Nguyen messaged me about buying it, then invited me to come in. I asked if he'd be OK paying my posted price of $8,800 (its bluebook value), and he said "likely" yes, then when I asked a second time, said yes again. Once I arrived, he spent all of 45 seconds giving the car a superficial once-over, after which his assistant told me they could only pay $2,500 -- a complete joke of an offer, and a total waste of my time and gas. (I ended up selling it for $8,200.) Since this Nathan guy is their manager of used car sales, his behavior is probably representative of Winn Volkswagen. I find it baffling that these inconsiderate idiots see casual lying as good business practice. The only result of this interaction was annoying me, which isn't something that contributes to their revenue. All they got out of it was a bad Yelp review, and a guarantee that when I'm in the market for an ID.Golf in a couple years, I sure as hell won't be buying it from here. How dumb is that?

1 year ago I have been going to Robert in service at Team…read moreVolkswagen for 6 months and I have been receiving superb service from Robert. He is very reliable, and always eager to assist with any issue my car has. He gives exceptional customer service, which makes me glad to return for my next service visit. I never have a long wait, and he always makes me feel welcomed and make sure my needs are met, rather I want to stay and wait, or get a courtesy ride with his driver. Thank you Robert for making sure my experience with Team Volkswagen is awesome!

I was in the market to trade in my Tesla model Y for a Tesla model X. I hopped on cars.com and…read morefound that Team VW of Hayward had a Tesla that was used but looked in good shape. I reached out and talked with Connie and they were very good at doing the whole deal via text and email since I'm 2.5 hours away. I was excited and my wife was excited. While they didn't give ANY wiggle room on the price they did make the deal easy. Life was good until I packed my family of 5 Into my model Y and drove 2.5 hours for a car that was "ready for delivery" they detailed and everything looked good... until I noticed a rock chip on the $2200 windshield . Their excuse was oh that must've just happened and we will fill it. I'm sorry but your service center is closed and I'm 2 1/2 hours away. I'm paying over $45,000 for a used car. The window should be replaced. I looked past that and decided to test drive the car and this is when it got very bad upon acceleration in the car the entire front and shook. You could feel it in the steering wheel and you can hear it on the outside of the car I took it back to the dealer and told them I'm afraid the car may need an axle or some kind of an axle mount. This is a common problem on Tesla model X and these are all tall tail signs. I looked at a few other Teslas, but everything was much more expensive or didn't have what I needed so I ended up driving another 2.5 hours home. They told me they will send the vehicle to Tesla the next day and get whatever needed to be done fixed to take care of me for wasting my time. This was until the next day when they called me and told me they sent it to Tesla and this was totally normal operation.... lol I'm sorry the vehicle violently shaking when I hit the throttle is not normal operation.. This is just an ugly way to run a dealership , having vehicles on their lot that have broken windshields is a safety issue having vehicles on their lot that shake up upon acceleration or safety issues. This vehicle should've never been cleared for delivery. Then once I wasted all my time coming down there, they told me that it was normal operation. I would encourage them to drive one of the other model exes then drive that Model X back to back and tell me it's normal operation is a shady dealership. This is how they do business. No one should go there.

Nelson and team are top notch. Been here three times in the past 4 years (not my fault LOL) and…read moreI've had nothing but excellent service. Nelson is, first off, the nicest guy you will ever meet. Super friendly and makes you feel welcome; like you're family. I've never felt shy or dumb with him. He will explain every step and make sure you're getting exactly what you need. He is an honest and genuine person - no doubt about it!! He's a great communicator as well, giving updates before i ask for them. With all the work he's done, my car comes back looking brand new. Can't tell anyone hit me or backed into me or whatever else happened to me haha. The man is a wizard!!!!! I recommend Coehlo's to anyone I know who needs body work done, no doubt about his quality and how easy he is to work with. Best place ever!!

My car had a dent on the bumper, which happened while I was taking out the car from my garage. The…read morebumper got pushed against the garage wall. I was really happy that Ryan was able to fix it within just 10 minutes. The dent is gone and he did it for free as a good gesture. I would definitely recommend this place if you want to get your car fixed. They are very professional and humble.

They do really good work here, and are probably about 10% cheaper than my other mechanic I used to…read morego to in Hayward. It's also within walking distance of my house so I don't have to pay for an Uber/wait for a ride when I drop or pick my car back up. I've had an oil change done here, a front headlight replaced, and they fixed a recurring issue I was having w/my blind spot detection system and key fob -- the latter something my prior mechanic was not able to fix for some reason. The blind spot detection system error light did come back on after about a week, but I think it requires more than just resetting the code/calibrating. I will just live w/that for now. The only demerit I would give is for when your car is ready. Each time I've dropped off, I've been told the shop would call me when they had an update or when the work was fixed (expecting 2 calls), but I never got any calls each visit -- I had to physically call and usually had to leave a voicemail which was not always returned. They are pretty busy so I get it, but you would think they'd want to call you to get your car out of there to clear up the queue when it was done. The last time I went -- I had initially dropped my car off around 8:15am or so and didn't hear back around 3:45pm yet (was told to expect an update around 11-12p) -- so I was forced to walk there, not knowing if my car was ready or not, and after waiting awhile found out my car was ready. It still took another 20-25 minutes to get my bill, pay, and get the car brought up to me based on the size of the lot and the amount of cars that are in that lot (every mechanic seems to have tons of cars in their lot that are not driveable taking up a ton of real estate on premises). It started to rain too and the waiting area itself is quite small inside -- I ended up waiting outside under an awning for my car. They didn't seem to be in any rush to get my vehicle out -- not sure if it was just too busy that day or they are just not that assertive with check out procedures. It'd be nice if even if they didn't call you w/an update, that they'd at least call you when the car was ready and then got you ready to check out fairly quickly, especially if they'd had the car for around 6-7 hours for not incredibly comprehensive service. I will continue to go, but will expect to have to proactively show up towards the end of the day and hope I can get my vehicle out in a reasonable amount of time. Otherwise, they do very solid and affordable work.

Do not bring your car here. They WILL steal from your car and give you inaccurate time estimates…read morethen get mad and have attitude when you ask about your car

Great service and excellent work got my chevelle up and running great thank u for all ur helpread more

Took our Civic HB for an exhaust, I brought in my own muffler and tips. I asked for catback 2.25in…read moreinto dual exhaust. Charged me $350. They finished it and I was on my way. A week later I did an oil change on our Civic, so out of curiosity, I checked how the work looked... They only did the muffler! And worse part is that they didn't even bother to use a reducer or anything to go from the stock 2in to the 2.25 inlet on the damn muffler!! Instead, they just welded it just like that. Looked absolutely horrible, like it was going to fall off at any moment. I took it back and they claimed it was miscommunication. Yeah, sure. Here I changed my mind as we last min decided to do more with the car, so told them to go 2.5in from a certain point and properly reduce to 2.25in. Maybe I'll deal with a new muffler further down the line to accommodate more performance mods. Anyway, they finish, I go home. Fast forward 2.5 months or so, and the welds and hanger they installed are rusting out! The fuck?! Unfortunately my back is hurt so I can't get underneath the car to see if the 2.5in pipe is there, and if they reduced it correctly. I would not be surprised if it's rusted out there, too. Time to find a new shop... Never again with these guys. If you folks out there use them, good luck and make sure they show you their work before bringing the car down. To the shop, what the hell?! Did I piss you off or something to give me such shit service/product?? You lost a customer for sure.