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    Hayward Nissan

    3.0 (518 reviews)
    Open 8:00 am - 8:00 pm
    Updated 3 months ago

    Services - Hayward Nissan

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Lex N.

    Extremely disappointed with my experience at Nissan Hayward. While the service agent was friendly, I was never clearly told that I'd be charged $329 for a diagnostic unless something was found that was covered under warranty. In fact, I specifically said we were planning to sell the car and didn't want to spend more money on it. They went ahead anyway without confirming, and unsurprisingly, nothing was covered--leaving me stuck with a full diagnostic bill. Whether this is "standard practice" or not, it came across as misleading and exploitative. But the main reason I brought the car in was to request a firmware update, since there are well-documented audio system issues in 2021-2023 Nissan Kicks, including crackling speakers and high-pitched buzzing, that are resolved in later software versions. My car is running software version 262, which is outdated. Nissan's own official service bulletin NTB23-018 identifies version 550 (PIVI21_550_P15) as the current stable firmware for the Kicks P15 models (2018-2023), meant to fix these very problems. Here are a few sources that clearly outline this: Nissan Technical Service Bulletin NTB23‑018 (Infotainment Firmware Update) PDF https://static.nhtsa.gov/odi/tsbs/2023/MC-10234078-0001.pdf Speaker buzzing / firmware issues discussion (Reddit thread) https://www.reddit.com/r/Nissan/comments/1f22eyn/nissan_kicks_latest_firmware_version_infotainment/ NHTSA Bulletin on High-Frequency Speaker Noise (NTB21-078A) https://static.nhtsa.gov/odi/tsbs/2023/MC-10234063-0001.pdf Despite pointing all this out to the service department, they returned the car with no update performed and falsely told me no update was needed. That's simply not true. I showed them clear evidence that version 262 is not the latest, and still they dismissed it. To make matters worse, the owner of the dealership personally promised to call me back after 3:00 PM to follow up. Not only did I never receive a callback--there's no record of any missed call or voicemail--but they later claimed they did call, which is completely false. This kind of dishonesty and poor service is unacceptable. I am currently filing a complaint with the Better Business Bureau (BBB) for deceptive business practices and failure to address a clearly stated service request. I will not be returning to Nissan Hayward and would strongly caution others against trusting their service department.

    First Service On The Whip.. Let's See How It Goes..

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    9 months ago

    Vladimir and Jay z were very friendly and helpful in helping me get a car to fit my needs,thankyou Nissan of Hayward for everything! :)

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    Review Highlights - Hayward Nissan

    Omar offered to run some numbers on a new, larger SUV, and we thought it couldn't hurt to see some numbers.

    Mentioned in 27 reviews

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    Hayward Nissan - car_dealers - Updated June 2026

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