Repeated issues, poor communication, and unreliable service I've been going to Nissan of Hayward for the past two years, and unfortunately most visits have been frustrating. I purchased a used Nissan in 2023 with an extended warranty that is honored by Nissan dealerships, yet this location repeatedly struggled to diagnose issues, handle warranty information correctly, and communicate in a timely manner. I've brought my car in around 6-8 times. I was often told "no issues could be found," only for the same problems to return shortly afterward. Early on, I was charged a diagnostic fee for a battery issue that Nissan couldn't identify, while a third-party mechanic later confirmed the alternator was the cause. Nissan only addressed it after the car had to be towed in again. More recently, I brought the car in for brake noise and Bluetooth/Apple CarPlay issues. While the infotainment problem was acknowledged and eventually covered under warranty, I experienced weeks of inconsistent updates, missed callbacks, and learned that the replacement part had arrived from the Parts Department rather than my service advisor. When I dropped my car off for the scheduled repair, I wasn't told it would be kept over the weekend and only found out late in the day that I wouldn't have it back for several days, causing significant inconvenience. Although a service manager later apologized, there was no follow-up despite multiple attempts to reach out. It's been over 3 months and my issue has still not been resolved. Overall, the lack of communication, inconsistent warranty handling, and repeated service issues have made this dealership difficult to trust. I would not recommend Nissan of Hayward based on my experience. read more

I am trying to buy 5 cars for my company with a fleet account from Nissan. The manager yelled at me through the phone after hearing the discount other Nissan dealerships offered me. Then the phone connection lost. I called back trying to figure out what's going on. He seems outraged. I have no clue why he is so pissed. I'm not asking $10k off from a Sentra. I'm asking if he can match with other Nissan dealerships. Even he does not want sell at that price, he did not have to yell at a potential client. I deserve an apology! read more

Hayward Nissan - Car Dealers Near Me - Hayward, California

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As embarrassed as I am to admit... I need to share my unfortunate experience I had with the Hayward Nissan car dealership. I found this beautiful car online (see photos) which I wanted to view in person, drive, and possibly purchase. After checking it out, I felt confident and comfortable enough to move forward. I remember being very excited, the salesman was helpful, friendly, but as it turned out the finance department ruined the whole experience. I do take full responsibility and regret now my rushing through the signing process. The only excuse I can share was the short timeline I left myself to pick up my 1 year old puppy. He had been neutered earlier that day and I had till 5:30pm to pick him up. My commute from Hayward at rush hour back to Santa Rosa was estimated 2 hours, and we had begun the purchasing around 2pm. From 3 - 3:30pm I made attempts to leave with the promise of returning the next day. But 2-3 min assurances were given every 10-15 minutes when asked. So when it was time to sign all 15-20 pages, I sprinted through it. Once completed I jumped in my car and amazingly arrived at the vet on time. I picked up the car next day using Lyft. Then once home, I took the time to read the fine print. To my surprise the $33,788 selling price, and with what I thought was only to receive tax, managed to total $43,053. Unaware to me this unscrupulous dealership snuck in a anti-theft assurance charge of $1495, a vehicle service contract at $3429, and a $900 catalytic converter branding charge. I immediately called them and left a voicemail message with the finance director Rafiq (Ray) Osmani. He returned the call within 15 minutes, but shockingly accountability for the deception was not provided. All that was offered was the incredible importance of these additions. Though that may be true, I did ask, nor was told about these additions. Now being even more upset from Ray's lack of options, he went onto share as if some kind of comfort, 'I could cancel the vehicle service policy after 90 days'. So If I decide to cancel, his final helpful input was that 'it will not lower my monthly loan payment'. After living 62 years on this earth... I understand mistakes will sadly continue to be apart of my reality. But will this deceiving practice ever stop? I can't help to reflect and pass along this old adage, 'always make the time to read the fine print'! read more

Hayward Nissan - More info about the car. - Car Dealers Near Me - Hayward, California

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Extremely disappointed with my experience at Nissan Hayward. While the service agent was friendly, I was never clearly told that I'd be charged $329 for a diagnostic unless something was found that was covered under warranty. In fact, I specifically said we were planning to sell the car and didn't want to spend more money on it. They went ahead anyway without confirming, and unsurprisingly, nothing was covered--leaving me stuck with a full diagnostic bill. Whether this is "standard practice" or not, it came across as misleading and exploitative. But the main reason I brought the car in was to request a firmware update, since there are well-documented audio system issues in 2021-2023 Nissan Kicks, including crackling speakers and high-pitched buzzing, that are resolved in later software versions. My car is running software version 262, which is outdated. Nissan's own official service bulletin NTB23-018 identifies version 550 (PIVI21_550_P15) as the current stable firmware for the Kicks P15 models (2018-2023), meant to fix these very problems. Here are a few sources that clearly outline this: Nissan Technical Service Bulletin NTB23‑018 (Infotainment Firmware Update) PDF https://static.nhtsa.gov/odi/tsbs/2023/MC-10234078-0001.pdf Speaker buzzing / firmware issues discussion (Reddit thread) https://www.reddit.com/r/Nissan/comments/1f22eyn/nissan_kicks_latest_firmware_version_infotainment/ NHTSA Bulletin on High-Frequency Speaker Noise (NTB21-078A) https://static.nhtsa.gov/odi/tsbs/2023/MC-10234063-0001.pdf Despite pointing all this out to the service department, they returned the car with no update performed and falsely told me no update was needed. That's simply not true. I showed them clear evidence that version 262 is not the latest, and still they dismissed it. To make matters worse, the owner of the dealership personally promised to call me back after 3:00 PM to follow up. Not only did I never receive a callback--there's no record of any missed call or voicemail--but they later claimed they did call, which is completely false. This kind of dishonesty and poor service is unacceptable. I am currently filing a complaint with the Better Business Bureau (BBB) for deceptive business practices and failure to address a clearly stated service request. I will not be returning to Nissan Hayward and would strongly caution others against trusting their service department. read more

Hayward Nissan - Car Dealers Near Me - Hayward, California

Totally on brand as slimy shady used car salesmen. Literally used all of these tactics on me: Got me to finally agree on an "all-in" price that was a bit higher than my comfort zone, only to come back and explain they had some of the tax settings wrong and it had to be a bit higher. Then there was a "confusion" about an agreement I had been told something would be included that couldn't be added. And after all that I still decided to fly up and move forward with the deal only to show up and find the car had a ton of issues that hadn't disclosed and I woudlnt want this thing even if they discounted it a ton. (But they did offer me $300 off to close lol) What a waste of time and energy (and money to fly up here!) Shame on me - I should have bounced at the first sign of shadiness when they bait-and-switched me. Do yourself a favor and shop elsewhere read more

The sales manager was amazing, he went above and beyond to make sure I was happy with my car purchase in every direction possible. The salesman I worked with, Nima, was personable & easy going. The dealership overall was clean and well kept, the finance manager was pushy and sort of rude when I had to communicate with him over email after buying the vehicle, his name is Ray, he was nice in person but he started to come across bossy and impatient over emails in regards to getting the vehicle funded. I sent them 3 different forms of 'proof of residency' & he kept saying it wasn't enough. Overall, i'm satisfied with the experience but again, Ray came across stressful to deal with after leaving the dealership which is why i am giving them a 3 star VS a 5 star rating. The sales manager was the best employee at the dealership overall. read more

Hands down one of the worst dealership experiences I've ever had. Nissan scheduled me for an appointment to see a specific car--they even made me leave work early just to make it in time. The moment I walked in, they casually told me the car was already sold. No call, no heads up, nothing. To make it worse, they admitted the car had been gone and continued to text me like it was still there, and then had the nerve to try and push a different car on me like I wouldn't notice. They wasted my time, cost me money by making me leave work early, and ruined my entire day. This kind of shady, careless treatment is exactly why people hate going to dealerships. Don't trust them. Do yourself a favor and take ur business elsewhere. To be specific the salesman was Ro read more

Horrible management. Scheduled an appointment for a simple oil change, which normally takes under and hour, and waited over 4 hours. Skeleton staff on a Saturday is bad for business when its busy. Dont even see a manager helping out. Go elsewhere for service. read more

This experience was absolutely unacceptable. I was harassed with nonstop phone calls and text messages until I made it clear that I no longer wanted the vehicle. Despite that, the behavior continued. I ended up going to see the car anyway. When I offered to pay the deposit in cash, I was told it would be "too much hassle" to return my money and was pushed to use a credit/debit card instead -- which created an even bigger problem. I have been given the complete runaround. I was told I had to either drive 45 minutes to an hour in person or send photos of the front and back of my card to a stranger just to get my deposit back. That is outrageous, unprofessional, and unsafe. I was promised a call on Sunday to collect my card information due to their system being "down." That call never happened. When I contacted your dealership, I was met with resistance and attitude simply for trying to get MY money back. To top it all they loose my original registration card to my car. This is the worst customer service nightmare I have ever experienced. I will never recommend Hayward Nissan to anyone, and I will make sure others are warned about this experience. Please share this with your staff as a teachable moment as how not to treat your potential customers. read more

Came in to look at a used car. From the very first phone call, we had a great experience with Ro. He was knowledgeable about the car's features and was friendly throughout the whole process. He advocated for us and made sure we could get the best deal possible. Ro went out of his way to make the car buying process easy and pleasant for us. He takes care of his clients and is a great sales associate to talk to. If you're looking for a car at Hayward Nissan, Ro will be a reliable resource for you. read more

10/26/2025 We were two families asking for prices for cars. Each family asked for a price to see if it was convincing and to encourage us to buy a car. One family was ignored by not giving a price, they focused on us. We got a good deal and we even decided to wait to check the numbers at home so as not to feel pressured and make a more relaxed decision at home. The salespeople made us feel pressured to buy it right away and that was uncomfortable, especially the attitude of one or the other of the handlers. When I told them we wanted to think about it, they didn't give me the paper with the deal price and ignored me. It was a good deal but with that attitude, not only did we decide to never return there, we also don't recommend that you go to that dealer. We hope to have a better experience at other car dealer and we'll let you know. read more

Smoking/vape pens in the show room eating while in the showroom and eating when trying to talk to you 30 minutes to hear back on source of a car and to mention having a Dodge in the show room as your primary show car don't understand go Nissan CSIALC read more

Vladimir and Jay z were very friendly and helpful in helping me get a car to fit my needs,thankyou Nissan of Hayward for everything! :)

I asked so many questions and they answered all my questions there is a really great staff they are super friendly and really knowledgeable about the services they offer and super honest about everything. Over all amazing read more

I want to start by saying Antonio and Michael, the sales reps I worked with, were great -- friendly, knowledgeable, and helpful. Unfortunately, the rest of the experience at Hayward Nissan was anything but. I went in to buy a 2025 Murano SL that I'd been quoted at $44,987 -- a price confirmed multiple times via text and in person. After test-driving and falling in love with the car, I completed the credit app and was briefly told I qualified for 0% APR. Minutes later, that offer vanished, and they claimed it only applied to a different model. After pushing back, they "found" a 4.9% APR instead. Then came the surprise add-ons: an extended warranty and GAP coverage I never asked for. I had to catch and request their removal myself -- nothing was disclosed up front. Just as I was ready to make the down payment and drive off in my new vehicle, the sales rep came back and said there was a problem: a "typo" in the sales price. Instead of $44,987, they claimed the price was actually $47,987 -- a $3,000 increase. I made it clear that I wouldn't pay an extra $3,000 due to their error, especially since I had the quoted price in writing, over text, and on their website. They brought out the finance manager to explain that the MSRP was higher and that a dealership discount had been mistakenly applied twice. Honestly, I didn't care about the behind-the-scenes issue. From a customer standpoint, they should honor the price they quoted and confirmed multiple times. In the end, I walked out. I followed up the next day with a call to the general manager to see if they'd be willing to make things right. Unfortunately, he offered nothing. He used dealership jargon that didn't make much sense and told me he'd review everything and call me back. A week later -- no response. Bottom line: Hayward Nissan confirmed a price in writing, tried to sneak in extras, and pulled a last-minute bait-and-switch. I'd rather pay thousands more elsewhere than reward shady tactics. Buyer beware. read more

I do not recommend this Volvo dealership. I think I give it 2 stars for: the car seems really good - really expensive though. The other star is for just being in business... We brought the family in for a test drive. The greeter was not very friendly. There are no drinks or snacks available for the kids (I'd have given a star for hospitality). The sales person had zero personality and had a snide remark for every question my wife had. It's like we were taking up his time - which probably at this point we were. I had to sign a agreement before the test drive that said I would not go over a certain time limit (I can't remember what it was), I wasn't supposed to go over certain range (I think it was 5mi , not sure), as well as, other things ... it was flashed at me so quickly. He basically pulled it out from u see my pen whilst I was filling it out... Out of all my test drives I don't remember having to sign such a document. No follow up at all. Just not a good experience. Hope you have better luck. read more

My wife and I had a fantastic experience working with Sami Ahmadi!  Friendly, knowledgeable, and genuinely cared about finding the right car for us. Made the whole process smooth and stress-free.  They answered all our questions with patience and clarity. Never felt pressured--just supported every step of the way.  He also gave us great tips. Highly recommend him and the car dealership! read more

Great service! My daughter's check engine light came on her Nissan kick. Carlos is as able to get her a loaner car. He diagnosed the issue and was able to get it covered under warranty. No complaints! Highly recommend read more

This place and their staff suck. Especially victor the service advisor. I had an appointment at 9:10 for a routine oil change. Mind you this is not the first time I service my vehicle there. When I walked in, I'd let them know I bought a service contract with my vehicle. Victor automatically thought he knew what 3rd party contract it was. Wrong he didn't. I went home left my car there because they like to play this sort of games. I received a call from Gaby an employee there who was wonderful! Shout out to you Gaby for your excellent customer service . She found my contract and said she would pass the information. This was about 10:30am. I received a text message at 12:10 Thank you for choosing Hayward Nissan for your service visit. My name is Victor. I will be contacting you later today with an update on your vehicle status. If you have questions, you can always text me at this number. Thank you for your business. ---- Reply "UNSUB" to stop receiving text messages from Hayward Nissan. Visit emailtcc.com/7pngu6 to manage your privacy rights under CCPA At 2pm I walked in and asked for the status of my car to find out it was not done, wheels were off no oil change done. Meaning I would have not received my car until about 3. Mind you they close at 5m. I spoke with Dan the manager at Nissan who advised me that the service was not done because I demanded that my car be taken of the rack at 2pm. I asked why my car was sitting there from 9-2 with out it being touched and he stated he didn't know. He said oil changes take about 3-4 hrs. Wtf?..... Walmart, jiffy lube and other places beat your timing. A simple oil change 3-4 hrs????? Still no answer as to why my car sat there from 9-2. This place is a circus. Needless to say I will not be taking my car back there. Victor needs to retire! He is an ass and sucks at his job! Dan you need customer service training. So that you're better equipped to do better and service your customers more efficiently. The idk what happened isn't good enough. Remember that a lot of the money coming in is because of your customers. We are the reason why you all still get a paycheck!!!!! DO BETTER NISSAN read more

Everything.. I'm Back Again For The Same Problem.. They Finally Found Something But Never Called Me Back Ti Fix It. read more

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Wow wow purchase a ford explore with an after factory market stereo system . Was having problem with the blue tooth but wow wow had great experience with Staff member Roger!!! Great customer service he made sure we got the problem resolved. He had a new stereo system installed. he took ownership of the issue made sure me as the customer was satisfied with the outcome. Thank you Roger !!! read more

Great experience buying our car here! They were able to strike the balance between attentive and allowing space for our private considerations. They were responsive to our questions, needs, and feedback, and helped us move through the process efficiently. They were also great on follow-up and were welcoming for any follow up visits, plus we love our new vehicle! Would visit again. read more

Review for the Nissan Service department, first visit. Here are the things that are important to me, and how Hayward Nissan fared: Get the job done - This is mandatory, of course. It was my 45,000 service appointment, and they got it done. Communication - It was easy for me to book my appointment online. I had questions about their waiting room amenities, so I called and got all the answers I needed. When I arrived, they informed me about what they would do, and how long it would take. When they were done, they went over everything with me. All around excellent communication. Accuracy in time estimation - They told me it would take a couple of hours, and it was done in 1:45 hours Waiting room - I like to work while I wait. Clean waiting room with comfortable desks. I was able to work in a room that was separate from the waiting area with television. Good wifi. Free coffee machine. Pleasant people - Everybody was cheery and friendly, and put a smile on my face. Bonus: Washed my car. I know this is fairly standard, but it was nice and didn't extend my wait time like it has at other places. read more

I come here for my fleet car service. They're always professional and always willing to drop & pick you up withe their service car. Their service driver is very friendly and polite. read more

Sami went WAY out of his way to put everything in place for me to be able to buy an awesome 2020 BMW 430i. He took my budget into account and pushed through financing (which I did not think I could qualify for), giving me a great price. David listened to my needs and communicated with me from the outset. Highly recommend. read more

I had a very positive experience doing business with Hayward Nissan consultants!! Barry! read more

I went to Hayward Nissan on January 5th just to look at new cars. I had no money and no trade in car. I was grated by Samiullah Ahmadi sales rep. Very pleasant man. I wanted to look at the new Nissan Kicks. They offered me coffee, water or tea. Very comfy seating. Well 1 hour later I drove off the lot in a new Nissan Kicks. Even held my old car over night so I could drive my new one home. The best car experience I have ever had. I have had my last Nissan Versa for 14 years! Never any trouble. I really recommend Hayward Nissan! Pat Castro​- the reason I did not give 5 star review is after being a 15 year customer you were not able to give some money off to lower my monthly payments. But that's ok. read more

Hayward Nissan - Car Dealers Near Me - Hayward, California

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Thanks to Kay Shahid the salesman who made worked his magic! Great customer service from the entire team and managers. Everyone greets you and are very kind upon arrival. Offering snacks and drinks. They worked well with one another to help me out. If you have less than average credit, don't necessarily be discouraged in coming in to apply. Very understanding and I'll tell you they tried their best to help me out. Bottom line is they made sure I left a happy satisfied customer. It made a huge difference because they had my back, no pressure to get anything I didn't want, listened to me and came up with a solution to best fit my needs. Very excited for my new vehicle. Also, I accidentally left my wallet in the restroom. Rushing out. Friendly staff, Anna found it and returned it. Thank you so much for your honesty. Thanks you all so much, I highly recommend. read more

I had a great experience buying my first car at Hayward Nissan. Sami, exhibited great expertise and helped me find the right car that fit my needs. Sami was involved and resourceful in the process from the very beginning to end. If you're looking to purchase your first or next car, I would recommend checking out Hayward Nissan and asking for Sami. read more

Inquired about a car and had people calling, texting and emailing to the point of being annoying. But I decided to go and take a look at the car I was interested in. Got there and the place is run down, dirty and some random man off the street came in to get coffee. The guy helping us was nice but he just started and knew nothing about selling cars or cars in general. He got our information to run credit and see what they could do. It took them over an hour and a half just to get quotes. They came back with $4500 worth of extra crap tacked on and a very high interest rate. We have super good credit so this was bs. Manager came out and was just as clueless as the sales guy. He wasn't willing to budge at all on the price which was a lot higher than the other cars we looked at. We ended up just walking out. It was a total waste of time. We completely intended on buying a car that day but the inept sales people do not know how to do their job. read more

Excellent customer service from sales consultant, Eric. My wife and I visited the lot, looking at a Nissan Rogue. Eric was super knowledgeable, kind, sharp, honest, and didn't have that smarmy salesman vibe at all! He knew so many important specs about the car and many others on the lot. We felt heard and respected by Eric and will likely give him the sale. I would highly recommend you visit Eric at Hayward Nissan for a positive car shopping experience! read more

I emailed Hayward Nissan regarding a car they were advertising for sale. I receipt prompt communication from Sami, who stayed in touch until I could arrive for a test drive. The car was exactly as advertised. Sami was informative, never pushy. Sami ended up helping me buy it at a price I was happy with. HIGHLY RECOMMEND! read more

My experience with Hayward Nissan was unreliable. However, all the employee at the office was friendly and kind. I made an appointment with Hayward Nissan to change my car engine oil. I also wanted to do a car inspection for safety. The car's safety is not just for me but for everyone. Before the inspection, my car had a warning sign of low air pressure on my "front left tire." I visited the Hayward Nissan service center office. I requested three things. - Changing Engine Oil - Car Safety Inspection - Tire Rotation My first disappointment was from their status update. My appointment was at 10:45 am, and the employee said they would call me for an update around 2:00 pm. But I didn't get an update from Hayward Nissan until I contacted them at 3:20 pm. Soon after I reached the Hayward Nissan, they said it was ready. The first disappointment felt weird because why wouldn't they contact me when they completed all the inspections? But the time was not a big deal for me as long as the car was safe to drive. I picked up my car one day after because I was already out of town for work. So, I asked them if it was okay to pick up the car tomorrow, and they were happy to say yes. The next day, I went there to pick up my car, and as soon as I got into the car, I noticed that my warning was still there on the exact tire, "the front left tire." I wanted to walk into the office and ask them, but I was late for work, so I had to leave the place as soon as I got to the car. This experience made me think that "wait... they didn't rotate my tire?" How does the warning be on the same spot? I could tell the tire pressure because my Nissan car has a technology indicator displaying every tire pressure on the driver seat. In addition, I noticed something else. As I remember, the engine oil change service usually provides a sticker to indicate the date and mileage for the following engine oil change on the windshield. However, my old sticker was there. It just made me think more unreliable... I was a little scared to drive the car with the warning to the work, so I stopped at the gas station to fill up the air on the tire before heading to work. We go to the brand service center because of the trust of providing a good service for a safe car. I'm not sure if I can trust the quality of the service at Nissan anymore... We want to drive the vehicle without any issues. I wanted to mention again that all the employee was very kind and pleasant. They even offered me a ride to my home when I left my car for the service. Thank you for the ride again! You were so sweet to me. read more

Hayward Nissan - Car status after the safety inspection. - Car Dealers Near Me - Hayward, California

It was very impactful observing how Alberto Martinez remained respectful and valiant during the sequence of conversations and organization of logistics, while advocating on my behalf for over 5 hours. He remained professional and poised during each interaction and phone call made; the man has an abundance of perseverance that I have not witnessed in years. It is has always been a struggle for me conversing with warranty coverage from a provider; but to have beyond excellent representation, who works in the field, and has an abundance of mental fortitude is highly greatly appreciated. read more

Hayward Nissan - Alberto - Car Dealers Near Me - Hayward, California

My battery module replacement took nearly a month. No loaner nor rental vehicle was offered to me when the car was in the shop for that long. Very disappointed since I also had to follow up myself for repair status. The dealership also charged me the diagnostic service fee ($299) even though the issue/fix was under warranty. read more

I got to the point in life where if lights don't light up on my dash board everything is working fine. I've put off things that I shouldn't have when it came to serving my 2014 Nissan Pathfinder. The other day I knew I had to get my breaks done and possible knew other things as well. Made an appointment on line. Pulled up day of and they where already pulling my car in to the service bay within 2 minutes of me arriving. Spoke with Jose at the counter going over what I wanted and needed. Within 5 minutes I was on my way. They did offer a shuttle service which was nice but I didn't utilize. Jose keep in touch with me as the day went on and we modified the work order to what I needed as the mechanic made his way around my car. All in all Jose was pretty cool, couldn't help to give him a hard time here and there (sorry Jose). I will say I tend to pay for convenience so I'm sure I could have shopped around and saved a few bucks but I'm really satisfied with the service and location. read more

Hayward Nissan - I waited too long!!! Rotors and breaks pretty bad. They had me Back like knew in no time. - Car Dealers Near Me - Hayward, California

My husband and I actually paid a deposit at another car dealership, on the way home we stopped by Hayward Nissan. The salesman Kay's smile and explanation made us interested for Nissan first time, although my husband is a fan of the other car. Kay was very dedicated, showed us the car, answered and helped us with our questions and needs. Thanks Kay! You are the best! In addition, every staffs were very helpful and nice, from the moment we stepped in the door, they made you want to buy their car. In the end we gave up on the car we paid deposit and my husband wanted to buy and instead bought Nissan. Thank you!!! read more

Adding further to my earlier review. After a number of follow-ups for my Nissan Leaf battery issue I took my car in since it was having recurring issues and there was no firm date when the replacement part would be available. Israel was a big help in arranging for a rental car, while Sherri and Farahnosh made sure everything was taken care of from a contract perspective and making a note of some minor issues with the rental car. Thanks to all three of them for making sure to provide a worthwhile customer experience. read more

Sami and Anna at Nissan of Hayward are responsible and reliable and most of all caring. I recently picked up a new Nissan Rogue. They listened to what I had to say and did their best to satisfy my needs as to what I was looking for and at the right price. I'm highly satisfied! As opposed to other salespeople they have integrity and honesty and I believe they truly care about their customers. If you are looking for a new car, used or leased, I highly recommend going to see Sami and Anna at Nissan of Hayward! John Siracusa read more

Completely awful. Service department consistantly leaves my car worse than I left it. Wrote down the WRONG VIN NUMBER on my car and then when I came in explaining that the part they "fixed" was broke yet again, they said I had no service on the vehicle. I had to go home and get the PHYSICAL proof that my vehicle was worked on. When I got my car back it had malfunctions that were never there before, they quoted me 4000 dollars to fix the problem THEY CREATED. Absolutely ridiculous, completely sleezy, shady, unprofessional, and refusing to fix my car after these circumstances is crazy. read more